Attachment II - Performance Work Statement.pdf

Department of Defense Defense Health Agency

Performance Work Statement

Linen Rental and Laundering Services

20th Medical Group at Shaw Air Force Base, South Carolina

Solicitation Number: HT940625QE017

Date: 26 August 2025

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide to provide Linen Rental and Laundering Services to the 20th Medical Group, located at Shaw Air Force Base, South Carolina.

1.2 Description of services/introduction. The contractor shall provide all personnel, equipment, supplies,facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Linen Rental and Laundering Services at Shaw Air Force Base as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background. The 20th Medical Group in Shaw Air Force Base, South Carolina has a requirement for non personal services; Linen Rental and Laundering Services. This contract was previously procured via stand alone contract (HT940624P0153) on 23 November 2024, to All Kleen Laundry and Linen Services, LLC.

1.4 Objectives. The contractor shall perform Linen Rental and Laundering Services for all linen used within the clinic and shall be completed IAW the standards of the current state and federal requirements for linen cleaning. The Contractor shall establish and maintain a system of records to control and account for work performed. The linen cleaning process for all linen used by the MDG shall be completed IAW the standards of the Medical Group Instruction (MDGI) 44-109, Infection and Exposure Control Program, and all other current state and federal requirements for hospital linen. The contractor shall ensure that its operations comply with any and all certification labeling requirements arising from State or local Department of Health regulations. The Contractor shall possess all certifications and licenses to provide the required services in accordance with applicable Federal, State, and Local laws. Compliance with all certifications or labeling requirements, arising from state or local Department of Health regulations, is the responsibility of the Contractor.

1.5 Scope. The scope of this requirement is to procure non-personal services for Linen Rental and Laundering Services in support of the 20th Medical Group at Shaw AFB, SC. Services include pickup, delivery, and laundering of Shaw Air Force Base linen items by the contractor. The contractor shall provide linen/items listed in Appendices A and B, with the exception of the Government owned items (Lab Coats, Mops, Bedside Screen Curtains, and Dust Mops) on a rental basis as part of this contract. All laundered items shall conform to the general accepted industry standards of quality of cleanliness, finish, and appearance. The contractor shall ensure all Shaw Air Force Base items are handled, transported, laundered, and/or stored separately and do not come in contact with any other customers/organizations laundry/linens.

The contractor shall provide linen/items listed in Appendices A and B, with the exception of the Government-owned items (Lab Coats, Mops, Bedside Screen Curtains, and Dust Mops) on a rental basis as part of this contract.

1.6 Period of Performance (PoP). One 12-month base period, four 12-month option periods, and one 6-month extension per FAR 52.217-8

Base Period: 01 October 2025 through 30 September 2026 Option Period 1: 01 October 2026 through 30 September 2027 Option Period 2: 01 October 2027 through 30 September 2028 Option Period 3: 01 October 2028 through 30 September 2029 Option Period 4: 01 October 2029 through 30 September 2030 Option Period 5 (FAR 52.217-8): 01 October 2030 through 31 March 2031

1.6.1 Transition: General. The Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

In order for a smooth transition, on the initial day of performance the contractor shall provide the following quantities for linen: 80 Bath Towels, 50 Sheets, Cotton (White), 50 Pillowcases, 600 Microfiber Cloths, 40 Hospital Gowns, 90 Scrub Tops, 90 Scrub Bottoms, and 65 Scrub Jackets.

1.7 Administrative specifications

1.7.1 Place of performance. The work shall be performed at an off-site contractor facility and at Shaw Air Force Base, 20th Medical Group, 420 Polifka Dr., Shaw Air Force Base, SC 29152, Building 1042, Medical Logistics Supply Dock.

1.7.2 Recognized Federal holidays. The contractor is not required to perform services on Federal mandated holidays including any other day designated by Federal Statute, Executive order, and/or Presidential Proclamation.

Pick up or drop off shall not be required during federal holidays or executive order prompting a closure.

1.7.3 Hours of operation. The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Specific pickup and delivery is noted in Part 5. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

Note: If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. The Department of Labor Wage Determination shall prevail over the listed dates.

If a holiday falls on a scheduled pick-up/delivery day, the Contractor shall be responsible for rescheduling pick-up/delivery for the first day available in accordance with the schedule in paragraph 3.1 following the holiday observance.

In addition the Contractor shall follow other closure days as directed by the Government. A listing of Air Combat Command family days for October through September will be provided.

1.7.4 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the CO immediately. The Government reserves the right to obtain services from other sources in the circumstance that the contractor is unable to provide the services defined in this Performance Work Statement.

1.8 Contractor travel. N/A

1.9 Other Direct Costs (ODC). N/A

1.10 Quality

1.10.1 Quality Control Plan (QCP). The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The comprehensive written Quality Control Plan (QCP) shall be submitted in accordance with Part 7, Technical Exhibit 1 and within 5 working days when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the CO’s acceptance in writing of any proposed change to the QC system. See Part 7, Technical Exhibit 1 - CDRL A001.

1.10.2 Quality assurance (QA). The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor personnel

1.11.1 CAC requirements. Not required for this contract.

1.11.2 Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Contractors cannot sponsor other contractors on base. Only government employees (military or civilian) are authorized to sponsor contractors. NOTICE: All contract employees shall submit to a criminal background check accomplished by Shaw Air Force Base Security Forces prior to the employee being issued base access credentials. Failure to submit requested information as indicated below can result in denial or delay of issuing base access credentials.

1.11.3 Retrieving Identification Media. The contractor is responsible for retrieving all identification media from employees who depart for any reason before the contract expires, e.g. terminated for cause, retirement, etc. The contractor shall return retrieved items to the Security Forces Pass and Registration Office.

1.11.4 Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

1.11.5 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Shaw Air Force Base.

1.11.6 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

1.12 Alternate personnel (Contractor). The contractor shall provide an alternate point of contact who shall be responsible for the performance of the work, in the event that the initial point of contact is unavailable. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. and shall respond to Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR) within two (2) hours of notification. Qualifications for all key personnel are listed below: N/A

1.12.1 Subcontracting/Teaming. The contractor shall not engage a teaming partner (subcontractor, partner, mentor, protégé, parent company, sister company, etc.) that is not mentioned in their technical submission to procure services under the resultant contract without prior written approval of the Contracting Officer. Changes regarding teaming partners or duties and roles of the teaming partners as described in the technical submission shall not be made under the resultant contract without prior written consent of the Contracting Officer.

1.13 Data rights. Reserved.

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR). Reserved.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor.

The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings. The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart

42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel shall be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s). Reserved.

1.17 Personnel Security

1.17.1 Contractor shall coordinate with the COR to gain access to the installation and facilities at Shaw Air Force Base prior to the start of the contract. The Contractor shall provide all information requested in order to ensure the Government can complete the necessary reviews and validations to meet installation access requirements. Once approved, applicable passes/badges will be issued. Before expiration, the contractor shall coordinate with the COR to complete the process to renew installation access. All vehicles utilized for this contract shall be properly state registered and licensed prior to being operated on Government property. The Contractor shall ensure that all operators of Contractor owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control. If a commercial vehicle will be used on the installation, an inspection will be required.

1.17.2 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of Shaw Air Force Base and the installation.

1.17.3 The contractor shall not employ persons for work on this contract, if such employees are identified to the contractor by the contracting officer, as potential threat to health, safety, security, general well-being, or operational mission of the installation and its population.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

Clean. Finished articles are dry and free from visible soil, lint, and objectionable odors. Spots and stains are removed without damaging the fabric and have been treated.

Contractor Quality Control/Assurance. The actions taken by a contractor to control the production of services to meet the requirements of the PWS.

Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer’s Representative (COR). An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

Government Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the PWS and to contract clauses relating to quality and performance.

Nonpersonal services contract. A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Laundering. The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action in appropriate temperature water with solutions of detergents and other additives. These additives include repellent treating, bleaching, bluing, rinsing, chemical rinse (sour, fabric softener, and any other agent for controlling the growth of microorganisms, such as molds and bacteria), starching, ironing, and pressing. The appropriate products and procedures are to be determined by the contractor for the various types of fabric and nature of soil.

Medical Treatment Facility (MTF). Those activities providing outpatient and/or inpatient health care services for authorized personnel.

Military Treatment Facility Representative (MTF representative). Government employee serving as the Contracting Officer’s Representative responsible for surveillance of contractor performance.

Nonpersonal services contract. A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

Repairable Items. Those articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

Unserviceable Articles. Those articles no longer usable for the purpose intended. Contractor shall replace or repair and damaged Government owned goods if damaged in laundry process. The contractor shall not be responsible for replacement if both MTF and contractor agree the article is a discard, or Unserviceable.

2.2 Acronyms.

AIS Automated Information System APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eMSM Enhanced Multi-Service Markets EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act

FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate IA Information Assurance IO Initial Outfitting I/O In/Out Processing Portal IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System MIL-STD Military Standard MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense P-ATO Personal Authorization to Operate P&R Personnel and Readiness PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System

SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides TOS Terms of Service US United States UFC Unified Facilities Criteria VPN Virtual Private Network XML Extensible Markup Language

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc. DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” and Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”. DHA Administrative Instructions (AI), etc. DHA-PM 6430-02 Medical Logistics (MEDLOG) Linen Services Management, DHA-PM 6025.13 Volume 2 Clinical Quality Management in the Military Health System, Volume 1: General Clinical Quality Management, CDC and APIC Guidance on Linen and Infection Prevention, and TRSA or HLAC Standards.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services. The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below: N/A

3.2 Facilities. The Government:

☐ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

3.2.1 The Government will provide access to the facility Medical Logistics Supply Dock, Building 1042, 420 Polifka Dr., Shaw Air Force Base, SC 29152

3.3 Utilities. The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below: N/A

3.4 Equipment. The Government:

☒ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below: N/A

3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application. Not applicable.

3.5 Materials. The Government:

☐ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below: The Government will provide items listed in Appendix A, with the exception of the Lab Coats, Mops, Bedside Screen Curtain and Dust Mops. All other items listed in Appendices A and B, will be provided by contractor on a rental basis as part of this contract. These materials are authorized for the transaction of official Government business only and shall not be used for personal business. Items issued will remain the property of the Government and the contractor will maintain proper accountability of issued materials.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services. The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below: The Contractor shall provide at no added expense to the Government, any and all property or services necessary for the performance of this contract which is not specifically identified in this contract as furnished by the Government. Such property or services shall include, but is in no way limited to facilities, vehicles, linen carts, tools, equipment, delivery tickets and materials (including all cleaning supplies, items necessary for sizing, spotting agents, pad covers and packaging/marking materials required for the laundered items). Items in Appendix A, with the exception of the Lab Coats, Mops, Bedside Screen Curtain and Dust Mops, and items in Appendix B shall be provided by contractor on a rental basis as part of this contract. The ventilation system should include adequate intake filtration, exchange rate, and exhaust in accordance with local, state, and federal requirements (Reference: Joint Commission Accreditation Manual for Hospitals). The Contractor’s facility shall be subject to inspection of sanitary conditions at any time by an authorized representative of the Government.

4.2 General. The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance. N/A

4.4 Materials. The contractor shall furnish all materials required to perform work listed under Section 5 of this

PWS.

4.5 Equipment. The contractor shall furnish all equipment required to perform work listed under Section 5 of this

PWS.

4.6 Facilities. The contractor shall have a facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system should include adequate intake filtration, exchange rate, and exhaust in accordance with state and Federal requirements. The contractor shall furnish all equipment required to perform work listed under Section 5 of this PWS.

PART 5

5.0 SPECIFIC TASKS

Contact Information for Pickup/Delivery:

Contracting Officer’s Representative: TBD Phone #:

Email:

Alternate POC: TBD Phone #:

Email:

5.1 Pickup and Delivery Requirements.

5.1.1 Pickup and Delivery. The Contractor shall pick up soiled laundry/items, deliver clean government owned and rental laundry/items within the specified time frame and at the location specified in the PWS 5.1.2. Any ordered items that are left at the contractor’s facility, shall be delivered to the MTF the next day. The Contractor shall package laundry for delivery as indicated in Appendix A. One week prior to pick up of contaminated laundry the Government will submit an email to contractor, or utilize contractor’s platform to request those items identified in Appendix A at the necessary quantites. All scrubs that were laundered during the prior week shall be delivered the following week. The linen request will be provided to the staff in the Receiving Department at Shaw AFB. All deliveries will be processed by Government personnel in the Receiving Department and verified upon arrival against the provided linen request. The delivery driver shall wait until the receiving is complete, linen request is verified, and compared to the items delivered.

5.1.2 Pick-up and Delivery Schedule. All pickup and deliveries shall be accomplished between the hours of 7:00 a.m. and 10:30 a.m. (Eastern Standard Time). All items shall be dropped off or picked up at the 20th Medical Group, 420 Polifka Dr., Building 1042, Medical Logistics Supply Dock. Pick-up and delivery shall be performed on Thursday of every week. The Contractor shall inform the COR of issues or potential issues that might affect the performance with 2 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 2 days. The Contracting Officer and Contract Specialist must be copied on emails where there are potential issues.

EXCEPTION: Contractors are not required to work on Federal holidays.

*If a federal holiday falls on a Thursday, services are to resume the first workday following the holiday. The services shall revert to the normal Thursday delivery thereafter.

5.1.3 The Bill of Lading (BOL) accompanying the shipment may be signed by receiving, if necessary or applicable.

5.1.4 Any discrepancies of a shipment shall be acknowledged at the time of delivery. Discrepancies shall be corrected no later than the next scheduled shipment.

5.1.5 If government owned articles are lost/missing the contractor shall be responsible for the replacement of those articles (replace with matching item), or reimbursement to the Government at the current replacement cost and at no additional cost to the Government.

5.1.6 Unserviceable Articles. The Contractor shall return all unserviceable and non-repairable articles in a separately marked bundle to the Military Treatment Facility (MTF), after laundering the articles.

5.1.7 Physical Security. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor shall NOT drop off linen at MTF unsecure. The Contractor MUST have Government Linen personnel present to verify acceptance of linen. Linen left unsecure by the Contractor shall be at no cost to the Government.

5.1.8 Vehicle Interior. All clean items are to be protected from contamination and soiling during transit to the Military Treatment Facility. The delivery driver shall unload all clean laundry/items prior to loading soiled laundry/items on the delivery vehicle, as soiled linen may not come in contact with the clean linen. Solied and clean linen shall not be on the truck at the same time to avoid cross contamination. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized before the next delivery of clean linen. All delivered clean linen shall be shrink wrapped and in a separate clean cart. When the dirty linen is loaded back into the delivery vehicle for pick-up it shall be in a designated bin for soiled items and covered to avoid further contamination of the truck.

5.1.9 Contractor Notice/Linen Request. Notice to the contractor providing necessities for the week shall be provided no later than on Friday of each week to ensure that deliveries are timely, and all requirements are fulfilled.

The linen requests will be based on the amount of linen that is currently in the MTF’s inventory.

5.1.10 Delivery Tickets. Delivery Tickets are to be provided every delivery to the Contracting Officer’s Representative or Government employee that is accepting the delivery. The delivery tickets are used to provide linen usage data to the DHA Data Team and shall include the date, location, contractor name, net/gross weight, and the items quantities included in the delivery. The contractor shall record the type and number of pieces delivered on the delivery ticket provided to the Government, and a government representative shall verify this amount.

5.1.11 Corrective Action. Reperformance of Laundering. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the government. The COR shall notify contractor if any linen is founded to be defective or dirty prior to use. These items shall be returned for re-performance at no additional cost to the government. After they are re-cleaned, the contractor shall pack these items separately and identify by marking “Attention MTF Representative”. In addition, the Contractor shall take prompt actions to correct any services or products provided to the Government that do not conform to the requirements of this PWS or contract.

5.1.12 Packaging. Packaging of sized items shall be bundled with same sizes only. The packaging shall be as indicated in Appendix A.

5.1.13 Contaminated Laundry. Contaminated laundry will be provided to the Contractor in easily identifiable bags. In accordance with the “Soiled Linen Collection” section of the 20th Medical Group Instruction MGI 44-108;

the Contractor is responsible for properly handling “soiled linen”. Note: All soiled linen shall be considered “contaminated” and handled appropriately.

5.2 Special Qualifications:

5.2.1 State or Local Department of Health Requirements.

5.2.1.1. Compliance with all certifications or labeling requirements, arising from state or local Department of Health regulations, is the responsibility of the Contractor.

5.2.1.2. The laundry facility shall have a certification from Healthcare Laundry Accreditation Council (HLAC) or equivalent such as Joint Commission and TRSA's Hygienically Clean certification and Certified Laundry and Linen Manager (CLLM) certification from Association for Linen Management (ALM). The certification is required at the time of contract award and shall be maintained throughout the term of the contract. Proof of certification shall accompany offer. After award any updates/changes of that certification shall be made available to the Contracting Officer. The Contracting Officer may request proof of certification annually with the exercise of any option period and/or as needed.

5.2.2 Contaminated Linens.

5.2.2.1 Workmanship and Sanitation. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions. The items shall be clean, not only in the sense of being free from soil and stains, but also free from bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms. The Contractor must have a certification from Healthcare Laundry Accreditation Council (HLAC) or equivalent such as Joint Commission and TRSA's Hygienically Clean certification and Certified Laundry and Linen Manager (CLLM) certification from Association for Linen Management (ALM)). Proof of certification shall be included in offer documentation.

5.2.2.2 The contactor shall comply with all local health regulations and state laws pertaining to the transporting and handling of linens contaminated with contagious disease.

5.2.3 Inventory Levels. The 20th Medical Group will order linens on a weekly basis, per PWS section 5.1.8. Since there are limited quantities stored in the facility, it is critical that the ordered quantities are provided on time and in the amounts requested. All dirty scrubs and government-owned articles are turned in weekly, if used, and shall be returned clean the following week.

5.3 Contractor Facility Visits. The COR/ACOR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor in accordance with Attachment 7 - DHA Infection Control Inspection of Laundry Services Checklist. The COR/ACOR will provide a minimum of one

(1) working day advance notification and coordination, with the contractor, prior to visiting contractor’s facility.

The COR/ACOR at his or her discretion may be accompanied by other government representatives. Due to required facility inspection and travel limitations, the commuting distance shall be no farther than 150 miles from the 20th

Medical Group, Shaw Air Force, South Carolina.

5.4 Annual Reassessment. The Government reserves the right for variance/annual reassessment of inventory needs, allowing fluctuations/changes to requirement/needs prior to exercising an Option Year and/or as needed.

5.5 Invoicing. The contract shall be invoiced monthly; in accordance with the contract line item structure.

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is: Reserved.

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements: Reserved.

6.4 Training: Reserved.

6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS: Reserved.

6.6 Risk Management Framework (RMF) for DoD IT: Reserved.

6.7. Facility Related Control Systems: Reserved.

6.8. System Communications – Reserved.

PART 7

7.0 ATTACHMENTS/TECHNICAL EXHIBIT LISTING

7.1 The following form is to be completed by the 20th Medical Group, Infection Control representative during the annual facility inspection or more often if additional government visits are necessary.

7.1.1 DHA Infection Control Inspection of Laundry Services Checklist. The highlighted is temperature guidelines for cleaning linen from Health Technical Memorandum 01-04. This checklist has been approved by Infection Control.

DHA IPC Inspection of Laundry Service.p

PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Reference Acceptable Quality Level (AQL) (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS #1.

The Contractor shall provide soiled laundry collection, laundry services and delivery of clean laundry.

5.1.1 No more than 2

discrepancies a month

Monthy Inspection by COR/ACOR or

20th MDG customer complaint

PRS #2

Article counts provided on the delivery ticket at the time of delivery.

5.1.9 No more than 1 discrepancy

a month

Monthy Inspection by COR/ACOR or

20th MDG customer complaint

PRS #3

The Contractor shall provide and maintain pick-up and delivery schedule.

5.1.2 No more than one (1) scheduled pick-

up or delivery day missed per month

Monthy Inspection by COR/ACOR or

20th MDG customer complaint

PRS # 4

Packaging

5.1.11 No more than 1 discrepancy

a month

Monthy Inspection by COR/ACOR or

20th MDG customer complaint

PRS # 5

Contaminated linen processing

5.2.2.1 100% of the Performance Period

Monthly Inspection by COR or alternate POC.

PRS # 6

Fills orders on time with correct quantities

5.1.1, 5.1.2, Appendix B

No more than 2 discrepancies a month

Monthly Inspection by COR or alternate POC.

PRS #7

Ventilation System (Facility Visit)

7.1.1 100% of the performance period

Annual Inspection or government visit (Please reference 4.6 Facilities)

PRS #8

Employee Training (Facility

Visit)

7.1.1 100% of the performance period

Annual Inspection or government visit (Please reference 4.6 Facilities)

PART 7, TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To Applicable to:

CDRL A001 – Quality Control Plan

Within 30 days of task order award

Contractors discretion CDRL A001 to CO All, See PWS 1.10.1

Appendix A

Identification, Standard Packaging and Method of Finish, and Estimated Workload

Estimated Workload Data. For purposes of indicating scope only, the Government estimate for the work to be performed is included below. This estimate is the Government’s interpretation of the requirement and is not intended to be binding on either party or to be the only possible solution to the requirements of this PWS. The Government reserves the right for variance/annual reassessment of inventory needs, allowing fluctuations/changes to requirement/needs prior to exercising an Option Year and/or as needed.

The following are the routine requirements for packaging of laundry and method of finish for this contract. Any other methods of finish would be specified by modification to this contract.

Different sizes shall not be packaged together. Only specific sizes shall be bundled together.

Definitions of abbreviations for methods of finish are as follows:

P=Pressed FB=Flat, Bundled

UNITS PACKAGING

OF

METHOD OF

FINISH

Curtain, Bedside Screen EA (Gov’t Owned) P, FB Hospital Gowns (Light Blue or Light Green) EA 5 P, FB Pillowcases EA 50 P, FB Sheet, Cotton (White) EA 50 P, FB

Scrub Tops (Black) EA 10 P, FB Scrub Bottoms (Black) EA 10 P, FB Scrub Jackets, Long Sleeve EA 10 P, FB Lab Coats, White EA (Gov’t Owned) P, FB Bath Towels EA 25 P, FB

Mops, Housekeeping, Wet -Small 12 oz. EA (Gov’t Owned) FB Dust Mops EA (Gov’t Owned) FB Microfiber Cloths EA 10 FB

Appendix B Sizes and Quantities

Each item is identified, as well as estimated number of articles to be processed for the month. Like items shall be packaged together and kept separate from unlike items. Surgical linen shall be separately packaged from white linen. This also includes all surgical scrubs and other surgical linens.

All linen shall be wrapped with a transparent protective material. The material shall be sufficiently durable to withstand normal handling, storage, and transportation. Wrapping shall be done in such a manner as to not perceptibly increase the bulk or size of the package. Wrapping shall be easily removable and easily compressed to eliminate bulky disposal.

Required items and estimated monthly use rate. The estimated weekly order will be approximately 25% of the estimated monthly amount.

Linen Unit Estimated Monthly Sizes

Bath Towels (Bundles of 20’s) EA 320 Towel Dimensions: 27 x 52 inches or 27 x 54 inches.

Sheet, Cotton (White) EA 200 Twin or Full Flat Sheets.

Pillow Cases (Bundles of 25’s) EA 200 Standard Size.

Microfiber Cloths (Bundles of 10’s) EA 2400 Cloth Dimension:

16"x16" (40cm x40cm)

Hospital Gowns (Bundles of 10’s) EA 160 Sizes range from L to

XXL.

Scrub Tops EA 360 Sizes range from Small to XXL. Necessary sizes will be communicated via order form (Government furnished), or via mutually agreed upon ordering protocol, by the COR not later than the Friday prior to delivery.

Additional coordination between the COR and Contractor, outside of the regular schedule, may be required in special instances (e.g. Disasters, deployment lines, heavy patient loads)

(Contintued)

Linen Unit Estimated Monthly Sizes

Scrub Bottoms EA 360 Sizes range from Small to XXL. Necessary sizes will be communicated via order form (Government furnished), or via mutually agreed upon ordering protocol, by the COR not later than the Friday prior to delivery.

Additional coordination between the COR and Contractor, outside of the regular schedule, may be required in special instances (e.g. Disasters, deployment lines, heavy patient loads)

Scrub Jackets EA 260 Sizes range from Small to XXL. Necessary sizes will be communicated via order form (Government furnished), or via mutually agreed upon ordering protocol, by the COR not later than the Friday prior to delivery.

Additional coordination between the COR and Contractor, outside of the regular schedule, may be required in special instances (e.g. Disasters, deployment lines, heavy patient loads)

Government-Owned Unit Estimated Monthly Sizes

Lab Coats (Hanger and plastic cover) EA 60

Mop (12oz) EA 120

Dust Mops 24" EA 60

Dust Mops 48" EA 30

Curtains (covered w/ plastic Healthcare Privacy Curtains)

EA 8

PART 7, ATTACHMENT 1