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Attachment H-Contract Deliverables *** Cited as “Attachment 1” in Task Order PWS
Section of
PWS
| Associated CLIN |
| Item |
| Due Date |
| Delivery Method/ |
Frequency Approved by Whom
| 5.1.1 |
| TBD at Order Level |
| Contractor Project Management Plan |
| Due Thirty (30) days after contract (DAC). |
| Electronic delivery / Upon completion and updated, as necessary |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.1.2 |
| TBD at Order Level |
| Quality Control Plan |
| Due Thirty (30) DAC. |
| Electronic delivery / Upon completion and updated, as necessary |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.1.3 |
| TBD at Order Level |
| Monthly Progress Report |
| Due the fifteenth (15th) day of each month throughout the period of performance (PoP). |
| Electronic delivery / Updated monthly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.1 |
| TBD at Order Level |
| Weekly RMA Report |
Due every Tuesday (included in OCC Help Desk Weekly Dashboard) throughout the PoP.
| Electronic delivery / Updated weekly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.1 |
| TBD at Order Level |
| Annual RMA Report |
Due seven (7) days prior to the end of the contract period.
| Electronic delivery / Upon completion |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Daily VVC and VCM Synopsis Report |
Due daily throughout the PoP. Note: Saturday and Sunday synopsis will be included on Monday’s report.
| Electronic delivery / Updated daily throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| VVC Scheduling Error Reports |
| Due per occurance |
| Electronic delivery / throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| OCC Help Desk Daily Flash Report |
Due daily throughout the PoP, twice per day, Monday – Friday (i.e. morning report sent by 8:30a ET; afternoon report sent by 12p ET). Note: Saturday and Sunday will be included on Monday’s report.
| Electronic delivery / Updated daily throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| OCC Help Desk Weekly Dashboard |
Due every Tuesday throughout the PoP.
| Electronic delivery / Updated weekly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| OCC Help Desk Monthly Ticket Status Report. |
Due the fifteenth (15th) day of each month throughout the PoP.
| Electronic delivery / Updated monthly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Monthly WebVRAM Report |
Due the fifteenth (15th) day of each month throughout the PoP.
| Electronic delivery / Updated monthly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Detailed Outage Reports |
Due within three (3) days of incident resolution.
| Electronic delivery / Upon completion |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Weekly Alert Summary Report |
| Due every Monday |
| Electronic delivery / provided weekly throughout the PoP |
| Program Manager Zandra Lopez and Bruce Jones and Ellen Edmonson |
| 5.2.2 |
| TBD at Order Level |
| Monthly Consumer Satisfaction Survey Reports (Provider and Vet CSATs) |
Due the fifteenth (15th) day of each month throughout the PoP.
| Electronic delivery / Updated monthly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Quarterly Utilization Report |
Due quarterly throughout the PoP. Note: October report should include July-Sept
| Electronic delivery / Updated quarterly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Weekly VVC Expansion Report |
Due weekly throughout the PoP.
| Electronic delivery / Updated weekly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Twice weekly VCM-MVAI Testing Report |
| Due twice weekly (Monday and Friday) throughout the PoP. |
| Electronic delivery / Updated twice weekly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.2.2 |
| TBD at Order Level |
| Ad Hoc Reports |
Due within three (3) days of assignment by the VA PM(s)/COR.
| Electronic delivery / Upon completion |
| Program Manager Zandra Lopez and COR Suzanne Snider |
| 5.4.2 |
| TBD at Order Level |
| Device Provisioning, Activation, and Repair Plan |
| Due Thirty (30) DAC. |
| Electronic delivery / Upon completion and updated, as necessary |
| Program Manager Zandra Lopez and COR Suzanne Snider and Project Manager Emily Drucker |
| 5.4.2 |
| TBD at Order Level |
| Monthly Mobile Medical Device Inventory Report |
Due the fifteenth (15th) day of each month throughout the PoP.
| Electronic delivery / Updated monthly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider and Project Manager Emily Drucker |
| 5.4.2 |
| TBD at Order Level |
| Weekly OCC Provider iPad Report |
Due weekly throughout the PoP.
| Electronic delivery / Updated weekly throughout the PoP |
| Program Manager Zandra Lopez and COR Suzanne Snider and Project Manager Emily Drucker |
| 5.5 |
| TBD at Order Level |
| Real-Time Connected Devices Dashboard including weekly, monthly and YTD data analysis as well as forecast values |
| Due in real-time throughout the PoP. |
| Electronic delivery / Updated as necessary |
| Program Manager Zandra Lopez and COR Suzanne Snider and Project Manager Emily Drucker |
| 5.5 |
| TBD at Order Level |
| Monthly Connected Device Support Summary |
| Due at least seven (7) days prior to the Monthly CDS Connected Device Summary meeting |
| Electronic delivery / Upon completion |
| Program Manager Zandra Lopez and COR Suzanne Snider and Project Manager Emily Drucker |
| 6.1.2 |
| N/A |
| Contractor Staff Roster |
| Within three (3) business days of award. |
| Within one (1) day of any change in employee status. |
| Program Manager Zandra Lopez and COR Suzanne Snider |
