36C10G23R0007 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) None 36C10G U.S. Department of Veterans Affairs OPAL | Strategic Acquisition Center 10300 Spotsylvania Ave | STE 400 Fredericksburg VA 22408-2697 36C10G U.S. Department of Veterans Affairs OPAL | Strategic Acquisition Center 10300 Spotsylvania Ave | STE 400 Fredericksburg VA 22408-2697 To all Offerors/Bidders

36C10G23R0007 02-07-2023

X X X

See CONTINUATION Page

Please see continuation page.

Wendy Minch Supervisory CO, Division 5A

VA-OPA-2021-B7F7C16F

CONTINUATION PAGE

The purpose of this amendment is to:

1. Provide Questions and Answers

2. Remove reference to “Vendor Portal” from the Solicitation.

3. Provide revised Attachment C – Performance Work Statement (Updates highlighted in yellow)

4. Provide revised Attachment D – B Table for Offerors (Updates in red font)

5. Provide revised Attachment G – Sample Task Order Performance Work Statement (Updates highlighted in yellow)

6. Provide revised PWS Attachment 3 – CCIN Product List (Updates in red font)

7. Provide revised E.4 Addendum to FAR 52.212-1 Instructions to Offerors – Commercial Items (Updates highlighted in yellow)

8. Provide revised “EVALUATION APPROACH AND BASIS FOR AWARD” (Updates highlighted in yellow)

9. Provide revised E.9 Organizational Conflict of Interest (Updates highlighted in yellow)

E.4 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS – COMMERCIAL ITEMS

PROPOSAL SUBMISSION

FAR 52.212-1, Instructions to Offerors – Commercial Items.

PROPOSAL DELIVERY INSTRUCTIONS:

Due Date/Time:

Please note, proposals have different submission dates. Phase I will be submitted before Phase II and Phase III. Phase II and Phase III will be submitted together on the same date.

1. Phase I

2. Phase II and Phase III Phase I Proposals are due no later than 1200 PM EST on 2/14/2023 Phase II and Phase III Proposal Due Date will be provided to all Offerors that submitted a Phase I proposal and notified the Government they will be continuing to Phase II and Phase III. The Government anticipates that Phase II and Phase III proposals will be due three (3) weeks after the Phase I due date.

Proposals shall be submitted electronically by the above date and time to both of the following:

Deidre Parker, Contract Specialist at Deidre.Parker@va.gov Wendy Minch, Contracting Officer at Wendy.Minch@va.gov

When submitting the proposal please reference Phase in the email Subject Line:

“CCIN Proposal Response (Company Name)- Phase I” or “CCIN Proposal Response (Company Name)- Phase II and III” Phase I will be submitted before Phase II and Phase III.

Proposal volumes shall not be submitted in a .zip file but rather a .zim file titled “Company ABC.zim” where “Company ABC” is the Offeror’s name.Phase I will be submitted before Phase II and Phase III. Phase I shall be submitted as a .zim file as titled above. Phase II and Phase III shall be submitted together as a .zim file as titled above.

If the Offeror is unable to provide in .zim file, the Offeror may submit volumes in separate emails. The format and volumes are specified in the table below. In that case, each email submission shall specifically title the subject line as follows:

Phase I:

CCIN Proposal – Volume I – Corporate Experience (Company Name)

Phase II:

CCIN Proposal – Volume II – Minimum Requirements for Award (Company Name)

Phase III CCIN Proposal – Volume III - Technical (Company Name) CCIN Proposal – Volume IV – Past Performance (Company Name) CCIN Proposal – Volume V – Price (Company Name) CCIN Proposal – Volume VI – Veterans Involvement (Company Name) CCIN Proposal – Volume VII – Solicitation Offer (Company Name)

QUESTIONS AND ANSWERS:

All questions and inquiries concerning this RFP shall be submitted on Solicitation Attachment E – RFP Questions no later than 12 PM EST on 2/3/2023. The Government shall consolidate questions received and provide a response in a timely manner (to maximum extent practicable) to all Offerors at the same time. All questions and answers shall be published by amendments posted on sam.gov. Oral communications are not permissible. Questions and/or comments received after the specified date/time may not be addressed by the Government.

The Offeror shall submit questions to both Deidre Parker, Contract Specialist at Deidre.Parker@va.gov and Wendy Minch, Contracting Officer at Wendy.Minch@va.gov. When submitting the questions please reference in the email Subject Line: “CCIN RFP Questions (Company Name)”.

1. INTRODUCTION

The Offeror’s proposal submission shall consist of the following:

Phase I:

Volume I — Corporate Experience If Offerors proceed to Phase II and Phase III, the following submission shall include:

Phase II:

Volume II- Minimum Requirements for Award Phase III:

Volume III – Technical Volume IV – Past Performance Volume V – Price Volume VI –Veterans Involvement Volume VII– Solicitation, Offer and Award Documents.

The use of hyperlinks or embedded attachments in proposals is prohibited. WARNING: Please do not wait until the last minute to submit your proposals! Late proposals will not be accepted for evaluation. To avoid submission of late proposals, we recommend the transmission of your proposal file 24 hours prior to the required proposal due date and time. Please be advised that timeliness is determined by the date and time an Offeror’s proposal is received by the Government not when an Offeror attempted transmission. Offerors are encouraged to review and ensure that sufficient bandwidth is available on their end of the transmission.

2. PROPOSALVOLUMES. Offeror’s responses shall be submitted in accordance with the following instructions:

a. Format. The submission shall be clearly indexed and logically assembled. Each volume shall be clearly identified and shall begin at the top of a page. All pages of each volume shall be appropriately numbered and identified by the complete company name, date, and solicitation number in the header and/or footer. Proposal page limitations are applicable to this procurement. The Table below indicates the maximum page count (when applicable) for each volume of the Offeror’s proposal. All files will be submitted as either a Microsoft Excel (.XLS) file or an Acrobat (PDF) file. The top, bottom, left and right margins shall be a minimum of one inch (1”) each. Font size shall be no smaller than 12- point. Arial or Times New Roman fonts are required. Characters shall be set at no less than normal spacing and 100% scale. Tables and illustrations may use a reduced font size not less than 8-point and may be landscape. Line spacing shall be set at no less than single space.

Each paragraph shall be separated by at least one blank line. Page numbers, company logos, and headers and footers may be within the page margins ONLY and are not bound by the 12-point font requirement. Footnotes to text shall not be used. All proprietary information shall be clearly and properly marked. If the Offeror submits annexes, documentation, attachments or the like, not specifically required by this solicitation, such will count against the Offeror’s page limitations unless otherwise indicated in the specific volume instructions below. Pages in violation of these instructions, either by exceeding the margin, font, printing, or spacing restrictions or by exceeding the total page limit for a particular volume, will not be evaluated. Pages not evaluated due to violation of the margin, font or spacing restrictions will not count against the page limitations. The page count will be determined by counting the pages in the order they come up in the print layout view.

b. Volume Packaging. For Phase I, all of the proposal files may be compressed (zipped) into one file entitled “Company ABC.zim” using WinZip version 6.2 or later version or the proposal files may be submitted individually. The Offeror may not submit files in a “.zip” format. For Phase II and III, all of the proposal volumes and files comprising the volumes may be compressed (zipped) into one file entitled “Company ABC.zim” using WinZip version 6.2 or later version or the proposal files may be submitted individually. The Offeror may not submit files in a “.zip” format.

PHASE I

c. Content Requirements (Phase I). The Offeror shall provide ORIGINAL versions for Phase I, Volume I, Corporate Experience. Offerors shall provide a REDACTED copy, for Phase I, Volume I, Corporate Experience. Offerors shall REDACT their company name, and the name of their subcontractors, and company logos in the REDACTED copy for Phase I, Volume I- Corporate Experience.

PHASE II

d. Content Requirements (Phase II). The Offeror shall provide ORIGINAL versions for Phase II, Minimum Requirements for Award. No REDACTED copy is needed for Phase II, Minimum Requirements for Award.

PHASE III

e. Content Requirements (Phase III). The Offeror shall provide ORIGINAL versions for all proposal volumes for Phase III. Offerors shall provide a REDACTED copy, for Phase III, Volume III – Technical and its Appendices A, B, and C ONLY. Offerors shall REDACT their company name, and the name of their subcontractors, and company logos in the REDACTED copy for Phase III, Volume III – Technical and its Appendices A, B, and C ONLY.

f. All information shall be confined to the appropriate file. The Offeror shall confine submissions to essential matters, sufficient to define the proposal and provide an adequate basis for evaluation. Offerors are responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of each proposal. The titles and page limits requirements for each file are shown in the Table below.

Offeror Name_Vol I-CorpExp REDACTED.pdf

· Cisco Gold Partner Status

· Key Personnel Resumes and Letters of Commitment (Key Personnel resumes and Letters of Commitment will not count against the Technical Volume page limit identified below, but resumes are limited to three pages each.)

· Original Equipment Manufacturer Authorized Distributor/Reseller documentation

· Transition In (to include Draft Transition Plan)

Offeror Name_Vol III-Tech ORIGINAL.pdf

Offeror Name_Vol III-Tech REDACTED.pdf

Vol III, Appendix A Technical Capability Factor, including:

· Product Ordering, Inventory, and Asset Management Support

· Help Desk Support Offeror_Vol III-Tech App A ORIGINAL.pdf

Offeror_Vol II-Tech App A REDACTED.pdf

Vol III, Appendix B Technical Capability Factor, including:

· Connected Care Technology Software and Mobile Medical Application Design, Development, Enhancement and Remediation

· Infrastructure and Architecture Support Offeror Name_Vol III-Tech App B ORIGINAL.pdf

Offeror Name_Vol III-Tech App B REDACTED.pdf

Vol III, Appendix C Technical Approach to Sample Task Order

Offeror_Vol III-Tech App C ORIGINAL.pdf

Offeror_Vol III-Tech App C REDACTED.pdf

Solicitation Attachment A: 8 pages (2 pages per reference as shown on the form) **No page limit for final CPARs PPIRS documentation

Solicitation Attachment B (PPQs): None, maximum of four to be submitted by references if final CPARs/PPIRS not available

A Cover Page, Table of Contents, and/or a glossary of abbreviations or acronyms will not be included in the page count of the Technical Volume. However, be advised that any and all information contained within any Table of Contents and/or glossary of abbreviations or acronyms submitted with an Offeror’s proposal will not be evaluated by the Government

PHASE I

(i) VOLUME I – CORPORATE EXPERIENCE As a means of substantiating the Offeror’s technical capability, the Offeror shall describe the Offeror’s experience in specifically performing work under each functional area outlined in the PWS. The Offeror shall provide at least one example that details corporate experience for each of the four functional areas outlined in the PWS:

a) Product Ordering, Inventory, and Asset Management Support (PWS Paragraph 5.2.1)

b) Help Desk Support (PWS Paragraph 5.2.2)

c) Connected Care Technology Software and Mobile Medical Application Design, Development, Enhancement, and Remediation (PWS Paragraph 5.2.3)

d) Infrastructure and Architecture Support (PWS Paragraph 5.2.4) The proposal shall include at least one (1) example per functional area, but no more than two, for work completed within the last three (3) years from the proposal submission date. It is not required that each example encompass the entirety of the scope of each functional area, however, each example must be clearly related and directly tied to the requirements detailed in the PWS.

Each example of corporate experience must be relevant to the requirements of each functional area and similar in terms of size, scope, and complexity. It is the Offerors responsibility to ensure Corporate Experience examples provide sufficient details to support actual experience, either as a prime or a subcontractor.

PHASE II

(ii) VOLUME II – MINIMUM REQUIREMENTS FOR AWARD The following are minimum requirements which must be submitted for Volume II.

1. Cisco Gold Partner Status:

Submit proof of Cisco Gold Partner Status. This proof may consist of an Authorization letter from Cisco or a screenshot of the verification from the Cisco website. Offerors should ensure that their verification status is accurate at the following link https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do.

2. Key Personnel:

The Offeror shall submit written resumes addressing the elements described below, for all Key Personnel (positions designated in PWS Paragraph 6.3 of the solicitation, and Offeror-identified Key Personnel if applicable):

1. Name of Offeror

2. Name of Key Person

3. Proposed Position

4. Duties and Responsibilities in Proposed Position including elements of the PWS assigned

5. Relevant Experience

a. Name and Address of Firm(s)

b. Dates of Employment

c. Position(s) Held

d. Address the Key Person’s expertise and experience in: leading and/or managing work similar in size, scope or complexity to the PWS, for the position proposed

6. Education: List degree(s); Discipline(s); Year(s); Institution(s); and Certification(s)

7. Citizenship The Offeror shall submit a Letter of Commitment for proposed key personnel who are not employed by the Prime Offeror or the subcontractor at the time of proposal submission. The letter shall indicate the key personnel contingent hire’s commitment to become an employee if the contract is awarded. There is no set format or template for the Letter of Commitment; however, the letter shall be signed by the key personnel. Offerors shall notify the Government of any Key Personnel departures following proposal submission. Key Personnel that are currently employed by the Prime Offeror or the Subcontractor do not need to submit a Letter of Commitment, however, the employment status shall be made clear in the resume.

Key Personnel resumes are limited to three pages each.

3. ORIGINAL EQUIPMENT MANUFACTURER (OEM) AUTHORIZED DISTRIBUTOR/RESELLER:

If the Offeror is not the Original Equipment Manufacturer (OEM) for any proposed products, the Offeror must provide an authorization letter or other documents from the OEM or an intermediary distributor authorized by the OEM within the last 90 days with the Offeror’s proposal and shall be included for each product proposed and authorize the Offeror as a distributor or reseller for the proposed products. The documentation must either state specific product(s) proposed or that the Offeror is an authorized distributor or reseller for all of the manufacturer’s products. This documentation must be on the manufacturer’s or intermediary distributor’s letterhead, contain the signature of an authorized official for the manufacturer or intermediary distributor, and be current for at least one year from date of signature. Note: Authorized Distributor Letters or Authorized Reseller Agreements will not be required for software products provided under CLINs 0012 through 0022.

PHASE III

(iii) VOLUME III – TECHNICAL FACTOR:

a) Transition-In Approach: The Offeror shall provide a draft Transition-In Plan that describes how the Offeror will perform a successful, low-risk transition from the incumbent within 180 calendar days after issue of initial notice to proceed without adversely affecting VA’s ongoing work as described in PWS Paragraph 5.1.7.1 of the solicitation, including:

· Management approach, including staffing the transition team as well as the training, communication, and change management efforts to ensure seamless transition.

· Proposed milestones, including an assessment of the time, resources and major activities needed to accomplish the transition that will enable VA to manage and monitor transition-in progress.

· If the Offeror proposed any COTS software on the CCIN Products List other than the current products referenced in PWS Attachment 10, the Offeror shall detail its plan to transition from the current COTS software to the proposed product with no disruption to OCC services.

Technical Capability: The Offeror shall provide a comprehensive response that details its technical capability, specifically:

1. Product Ordering, Inventory, and Asset Management Support: The Offeror shall describe its approach to product ordering, inventory and asset management in support of VA connected care technologies as described in PWS Section 5.2.1 of the solicitation and PWS Attachments 3, 5, 6, and 7, specifically:

· Hardware integration, provisioning, device management, and decommissioning, including mobile device management (MDM) support and mobile device data plan management.

· Inventory and asset management reporting and tracking, including software licenses and subscriptions, maintenance plans and warranties for all equipment as well as coordination with Original Equipment Manufacturers (OEMs) for maintenance and return merchandise authorizations (RMAs).

2. Help Desk Support: The Offeror shall describe its approach to establish and maintain a fully functional, integrated OCC Help Desk (OCCHD) providing technical support to end-users as described in PWS Section 5.2.2 of the solicitation, specifically:

· Incident resolution, including diagnosis, triage, troubleshooting, escalation, and identifying the process for transferring calls to other helpdesks (i.e. the Veterans Crisis Line, Enterprise Service Desk, Original Equipment Manufacturer Specific Help Desks, and the Health Resource Center (HRC)).

· Reporting and notification, continuous system monitoring and security vulnerability assessment, help desk analysis, and documentation.

3. Connected Care Technology Software and Mobile Medical Application Design, Development, Enhancement, and Remediation: The Offeror shall describe its detailed approach to provide design, development, enhancement, remediation, and issue and incident resolution support services as described in PWS Section 5.2.3 of the solicitation. Wherever possible, the Offeror shall frame their response in terms of the technologies specified in the VHA Technical Stack (PWS Attachment 2). Specifically, the Offeror shall describe its approach to the following:

· Software/App Development and Software Development Lifecycle Management (SDLC) approach, including agile process and sprint management; requirements elicitation and analysis; use of OCCs Atlassian Tool Suite.

· Product testing, quality assurance, and release management, including utilizing a build pipeline.

· Configuration, change, and risk management.

· Approach to integrating Human-Centered Design / Human Factors Engineering services from PSI contractor.

4. Infrastructure and Architecture Support: The Offeror shall describe its detailed approach to provide planning, design, engineering, development, maintenance, coordination, management, facilitation, documentation, and enhancement support services for the VAMF NextGen 2.0, or newer version as described in PWS Section 5.2.4 of the solicitation. Wherever possible, the Offeror shall frame their response in terms of the technologies specified in the VHA Technical Stack (PWS Attachment 2). Specifically, the Offeror shall describe its approach to the following:

· Best practices in build pipeline management and enhancement, including shared services, API development and management, application and infrastructure monitoring, automated testing, and database management and optimization.

· Coordinating with the VA to develop, publish, and implement architecture usage standards, security guidelines, and system interconnectivity standards.

b) Sample Task Order Approach: The Offeror shall submit a Sample Task Approach Volume as Appendix C to the Technical Factor Volume that contains a Staffing and Resource Management Plan that demonstrates the Offeror’s in- depth knowledge, understanding, and approach to fulfilling the requirements of the Sample Task Order PWS (OCC Help Desk and Device Provisioning Support). The Offeror shall specifically address the estimated level-of-effort and labor mix for the Offeror’s approach for all tasks to each sub-task level to include labor categories and associated hours for the prime and any proposed team member. The plan shall include the Offeror’s approach to efficiently onboard staff, meet Original Equipment Manufacturer (OEM) and VHA-specific training requirements, and handle staff turnover without impacting help desk responsiveness.

(iv) VOLUME IV – PAST PERFORMANCE FACTOR.

The Offeror shall complete Solicitation Attachment A: Past Performance References in its entirety, listing a total of four contracts/orders for work performed in the past three years or currently being performed in the following functional areas: Product Ordering, Inventory, and Asset Management Support; Help Desk Support; Connected Care Technology Software and Mobile Medical Application Design, Development, Enhancement, and Remediation; and Infrastructure and Architecture Support. The Government will make the determination of relevance (based on size, scope, and complexity of requirement).

Contracts/orders listed may include those entered into with the Federal Government, agencies of state and local governments and commercial concerns. Offerors may also submit past performance information regarding predecessor companies, key personnel who have relevant experience or subcontractors that will perform major or critical aspects of the requirement when such information is relevant to the acquisition. For the purposes of this solicitation, Offeror shall provide rationale on Solicitation Attachment A – Past Performance References, as to why the work to be performed by subcontractors is considered to be major/critical. Data concerning the prime contractor shall be provided first, followed by each proposed subcontractor for which past performance is provided, in alphabetical order.

Offerors shall submit no more than four relevant and recent past performance references total. Offerors shall submit no more than two recent and relevant references for its proposed subcontractors (2 or more must be for the Offeror). It is not required for one reference to address all functional areas. Scope will be considered cumulatively across the past performance references.

Offerors shall indicate on Solicitation Attachment A if there are Contractor Performance Assessment Reporting System (CPARS)/Past Performance Information Retrieval System (PPIRS) report(s) available, offeror shall submit a final copy for each reference. In the event an assessment was not completed in CPARS/PPIRS for the contract/order, Offerors may request the reference point of contact (POC) to complete and submit a Past Performance Questionnaire (PPQ) (See Solicitation Attachment B).

The Offeror shall instruct the POC at the referenced entity to return a copy of the completed PPQ directly to the CO, Wendy Minch, at [wendy.minch@va.gov] and the CS Deidre Parker, at [Deidre.Parker@va.gov] NO LATER THAN THE CLOSING DATE OF THE SOLICITATION FOR PHASE II AND PHASE III (inclusive of any closing date extensions granted via amendment).

PPQs will only be evaluated for those contracts/orders that do not have a final CPARS or PPIRS report available.

The Government is not required to contact references provided by the Offeror. Also, references other than those identified by the Offeror may be contacted by the Government to obtain additional information that will be used in the evaluation of the Offeror's past performance. The Government may consider past performance information obtained through other sources which is reasonably available and determined to be relevant. Past performance information obtained will be used for both the responsibility determination and best value decision.

Offerors shall indicate on Solicitation Attachment A if they have no record of relevant or recent past performance.

(v) VOLUME V – PRICE FACTOR The Offeror shall complete Solicitation Attachment D – B Table for Offerors of the solicitation. See the Instructions Tab in Attachment D for instructions.

Price Rounding Issue - The Government requires Offerors to propose unit prices and total prices that are two (2) decimal places and requires the unit prices and total prices to be displayed as two (2) decimal places. Ensure that the two (2) digit unit price multiplied by the item quantity equals the two (2) digit total item price (there should be no rounding). The Offeror shall propose fully burdened rates for each labor category for each CLIN provided in the B Table for Offerors.

All Offerors should propose using an estimated award date of no later than 8/24/2023.

(vi) VOLUME VI – VETERANS INVOLVEMENT FACTOR.

NOTE: IF A SUBCONTRACTING PLAN IS SUBMITTED WITH THE OFFERORS PROPOSAL, THIS SECTION’S SUBMITAL SHALL BE CONSISTENT WITH THE GOALS AND LANGUAGE STATED IN THE OFFEROR’S SUBCONTRACTING PLAN

(1) For SDVOSBS/VOSBs: In order to receive credit under this Factor, an Offeror shall submit a statement that it qualifies as a SDVOSB or VOSB. Offerors are cautioned that they must be registered and certified by the Small Business Administration (SBA) database (https://veterans.certify.sba.gov/) and must meet federal small business size standards for the NAICS code assigned to this solicitation at time of both proposal submission and at time of award.

(2) For Non-SDVOSBs/VOSBs: To receive some consideration under this Factor, an Offeror must state in its proposal the names of SDVOSB(s) and/or VOSB(s) with whom it intends to subcontract and provide a detailed description and the approximate dollar values of the proposed subcontracts. Additionally, Offerors shall be required to demonstrate that the offeror can meet the minimum subcontracting percentages, as stated in the evaluation criteria, to receive some consideration. Furthermore, proposed SDVOSB/VOSB subcontractors must be registered and certified in SBA database (https://veterans.certify.sba.gov/) in order to receive some consideration under the Veteran’s Involvement Factor and must meet federal small business size standards for the NAICS code assigned to this solicitation at time of proposal submission and time of award.

(vii) VOLUME VI - SOLICITATION, OFFER AND AWARD DOCUMENTS AND CERTIFICATIONS/REPRESENTATIONS.

Certifications and Representations – An authorized official of the firm shall sign the SF 1449 and all certifications requiring original signature. An Acrobat PDF file shall be created to capture the signatures for submission. This Volume shall contain the following:

a. Solicitation Section A – Standard Form SF1449 and Acknowledgement of Amendments, if any.

b. Any proposed terms and conditions and/or assumptions upon which the proposal is predicated.

c. All provisions shall be returned and filled out with the proposal.

d. Representations and Certifications:

· 52.212-3 Offeror Representations and Certifications – Commercial Products and Commercial Services (December 2022)

e. Wage Determination(s), IAW FAR 52.222-49 – This contract may be subject to the Service Contract Labor Standards (SCLS), though the exact places of performance are unknown. The contractor is responsible for ensuring that the base rates proposed for personnel subject to the SCLS meet or exceed the corresponding minimum wages established by the Department of Labor (DOL) for the corresponding region (state/county) in which the task order is performed. At the time of TO proposal request, the contractor will be responsible for identifying any personnel subject to the SCLS, and their corresponding region (state/county). The Government will incorporate wage determinations on the base contract and/or task order(s) as applicable.

The Offeror shall:

· Identify all known places of performance in order for wage determinations to be incorporated into any resultant contract.

· Provide the rationale for exemption if an offeror believes any labor category is exempt from the Service Contract Labor Standards.

A final determination of Service Contract Labor Standards applicability for each labor category will be made prior to award and any wage determinations required will be included in the resultant contract Organization Conflict of Interest (OCI) Mitigation Plan:

In accordance with the Solicitation, OCI Mitigation Plan shall be submitted under this Volume. This shall include:

i. A statement with its offer which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided under this solicitation.

ii. Statements with its offer containing the same information for any consultants and subcontractors identified in its proposal and which will provide services under the solicitation.

iii. Relevant facts that show how its organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest.

iv. In the event that an OCI cannot be sufficiently mitigated, based on the information provided, the Offeror may be ineligible for award.

Subcontracting Plans:

Offerors designated as other than small businesses shall submit a Subcontracting Plan pursuant to FAR 52.219-9 and VAAR 852.219-70, with their proposal submission.

Offerors may submit approved commercial subcontracting plans or an individual plan if no approved commercial plan exists. (Offerors designated as small businesses may submit a subcontracting plan to demonstrate small business participation).

The Subcontracting Plan must be submitted with initial offer and approved prior to contract award. The Subcontracting Plan shall meet the minimum VA subcontracting goals set forth in the VA Socioeconomic Subcontracting Goals table below. If the Offeror proposes subcontracting goals that differ from those identified in the table below, the Offeror shall clearly identify why the goals are not attainable and describe how and why its proposed goals are set at levels that realistically represent the maximum practical small business subcontracting goals consistent with efficient contract performance.

Subcontracting Plans shall describe the Offeror’s proposed range of services that will be provided by small business concerns under any resulting contract. Provide the names, Unique Entity Identifier (UEI), and addresses of specific small business firms that will be providing the proposed range of services under any resulting contract. Delineate the socioeconomic status (e.g., Service-Disabled Veteran-Owned Small Business (SDVOSB), Veteran-Owned Small Business (VOSB), small business, Historically Underutilized Business Zone (HUBZone) small business) of each.

Small Business Exception to Subcontracting Plan: In lieu of submitting a subcontracting plan, and in addition to its Representations and Certifications, a small business Offeror shall make an affirmative statement of its small business status, identify the specific small business category(ies), and describe any teaming arrangements the Offeror intends to use in support of the Offeror’s proposal.

VA Socioeconomic Subcontracting Goals:

Offerors shall use the Subcontracting Plan Template located at the following site: Small Business Subcontracting Plans - Office of Procurement, Acquisition and Logistics (OPAL) (va.gov) Offerors are hereby advised that any Offeror-imposed terms and conditions and/or assumptions which deviate from the Government’s material terms and conditions established by the Solicitation, may render the Offeror’s proposal Unacceptable, and thus ineligible for award.

(End of Addendum to 52.212-1)

A. EVALUATION APPROACH AND BASIS FOR AWARD

The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The Government intends to conduct proposal evaluations using a three-phase approach. The following factors shall be used to evaluate offers:

PHASE I:

FACTOR 1 – Corporate Experience

PHASE II:

Minimum Requirements for Award

1) Cisco Gold Partner Status

2) Key Personnel

3) Original Equipment Manufacturer (OEM) Authorized Distributor/Reseller

PHASE III:

FACTOR 2 – Technical Factor Subfactors

1) Transition-In Approach

2) Technical Capability

3) Sample Task Order FACTOR 3 – Past Performance FACTOR 4 – Price FACTOR 5 – Veterans Involvement

The Technical Factor is significantly more important than the Past Performance Factor, which is significantly more important than the Price Factor, which is more important than the Veterans Involvement Factor. All technical subfactors are of equal importance.

Corporate Experience will not be considered as part of the best value trade-off and will only be considered as part of the advisory notices issued under Phase I.

Phase II Minimum Requirements are not part of the best value trade-off, as more fully discussed below.

Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options will not obligate the Government to exercise the option(s).

A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

B. BASIS FOR AWARD

The VA intends to award one (single) Indefinite Delivery Indefinite Quantity (IDIQ), contract to an Offeror based on the proposal that is determined to be the best value to the Government. However, the Government reserves the right to make any number of awards, or no award, if considered to be in the Government’s best interest to do so.

Within the best value continuum, FAR 15.101 defines best value as using any one or a combination of source selection approaches.

Phase I:

Advisory Down-Select In Phase I, there will be an advisory down select based on corporate experience as defined below. Following this advisory down select, those offerors who choose to proceed will continue to Phase II.

Phase II:

Minimum Requirements for Award Proposals will be evaluated to determine if proposals meet minimum requirements for award. Proposals that meet minimum requirements for award will continue to Phase III and be assessed using the Best Value Tradeoff below.

Phase III:

Best Value Tradeoff In Phase III, the best value decision will be determined using an evaluation process of areas that include Technical, Past Performance, Price, and Veterans Involvement.

To receive consideration for award, a rating of no less than "Acceptable" must be achieved for the Technical Factor. The non-Price Factors combined are significantly more important than the Price Factor. Offerors are hereby notified that any resulting award may not necessarily be made to the lowest price offered or the most highly rated technical proposal.

Only Offerors that provide the necessary technical detail to ensure the Government has a complete understanding of the Offeror’s capabilities will be considered for award.

C. EVALUATION APPROACH

All proposals shall be subject to evaluation by a team of Government personnel. The Government reserves the right to award without discussions based upon the initial evaluation of proposals. The proposal will be evaluated strictly in accordance with its written content. Proposals which merely restate the requirement or state that the requirement will be met, without providing supporting rationale, are not sufficient.

Offerors who fail to meet the minimum requirements of the solicitation will be rated Unacceptable and thus, ineligible for award.

D. PHASE I - CORPORATE EXPERIENCE EVALUATION APPROACH

Corporate experience will be evaluated to determine the Government’s level of confidence in the Offeror’s ability to perform the work required by the PWS based on the Offeror’s documented relevant experience.

After the Government completes evaluation of all Corporate Experience Submissions, the highest rated Offerors will receive an advisory notification advising them to proceed to Phase II of the evaluation. Offerors who elect to continue their participation shall have 48 hours to provide written notification to VA of their intention after which they will be provided the due date for Phase II and Phase III proposal submissions.

Lower rated Offerors will be advised they are unlikely to be viable competitors, along with the general basis for that opinion. The intent of this advice is to minimize proposal development costs for those Offerors with little chance of receiving an award. However, the Government’s advice will be a recommendation only, and those Offerors may elect to continue their participation in the acquisition. At this phase, no competitive range will be established, and no discussions will be held, it is advisory only.

Offerors who elect to continue their participation shall have 48 hours to provide written notification to VA of their intention after which they will be provided the due date for Phase II and Phase III proposal submissions.

Failure to participate in Phase I of the evaluation precludes participation in Phase II and Phase III.

E. PHASE II - MINIMUM REQUIREMENTS EVALUATION APPROACH

In order to be considered for award, the contractor must meet the following minimum requirements below. If an acceptable rating is not met, the offeror will be deemed ineligible for award and will be removed from further consideration.

1. Cisco Gold Partner Status:

Cisco Gold Partner Status will be evaluated to ensure it meets the requirements of the Solicitation. The Government will verify Cisco Gold Partner Status utilizing the following link:

https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do Proposals that do not meet the requirements will be deemed as unacceptable and thus not considered for award.

2. Key Personnel:

Key Personnel will be evaluated to ensure that the proposed personnel meet the requirements of the Solicitation (Attachment C, Section 6.3). Proposals that do not meet the requirements will be deemed as unacceptable and thus not considered for award.

3. Original Equipment Manufacturer (OEM) Authorized Distributor/Reseller:

Proposals will be evaluated to confirm compliance with the OEM Authorized Distributor/Reseller submission requirements to ensure it meets the requirements of the Solicitation. Proposals that do not meet the requirements will be deemed as unacceptable and thus not considered for award. In the event the Offeror does not meet minimum requirements, the Offeror will be notified via email.

F. PHASE III- TECHNICAL FACTOR EVALUATION APPROACH

The evaluation process will consider the following:

a. Understanding of the Problem - The proposal will be evaluated to determine the extent to which it demonstrates a clear understanding of all features involved in solving the problems and meeting and/or exceeding the requirements presented in the solicitation and the extent to which uncertainties are identified and resolutions proposed.

b. Feasibility of Approach - The proposal will be evaluated to determine the extent to which the proposed approach is workable and the end results achievable. The proposal will be evaluated to determine the level of confidence provided the Government with respect to the Offeror's methods and approach in successfully meeting and/or exceeding the requirements in a timely manner.

The Technical Factor rating will be expressed as an adjectival assessment of Outstanding, Good, Acceptable, Susceptible to Being Made Acceptable, or Unacceptable.

a. Outstanding - A proposal that meets or exceeds all of the Government’s requirements, contains extensive detail, demonstrates a thorough understanding of the problems, and is highly feasible (low risk).

b. Good - A proposal that meets or exceeds all of the Government’s requirements, contains at least adequate detail, demonstrates at least an understanding of the problems, and is at least feasible (low to moderate risk).

c. Acceptable - A proposal that at least meets all of the Government’s requirements, contains at least minimal detail, demonstrates at least a minimal understanding of the problems, and is at least minimally feasible (moderate to high risk).

d. Susceptible to Being Made Acceptable - An approach which, as initially proposed, cannot be rated Acceptable because of minor errors, omissions or deficiencies, which are capable of being corrected without a major rewrite or revision of the proposal. For award without discussions, proposals with this rating are considered “Unacceptable”.

e. Unacceptable - A proposal that contains a major error(s), omission(s) or deficiency(ies) that indicates a lack of understanding of the problems or an approach that cannot be expected to meet requirements or involves a very high risk; and none of these conditions can be corrected without a major rewrite or revision of the proposal. A proposal that fails to meet any of the Government’s requirements after the final evaluation shall be ineligible for award regardless of whether it can be corrected without a major rewrite or revision of the proposal.

G. PAST PERFORMANCE EVALUATION APPROACH.

Past performance (Prime & Subcontractor) will be evaluated to determine whether each reference is relevant (based on size, scope, and complexity as compared to this requirement), recent (within the past three years), and reflects performance which is satisfactory or better. The Offeror will be evaluated to determine the extent to which their performance demonstrates the likelihood of successful performance in providing requirements similar in size, scope, and complexity to this solicitation.

In the case of an Offeror without relevant or recent past performance, as indicated on Solicitation Attachment A or based on the determination of relevance by the Government, the Offeror may not be evaluated favorably or unfavorably and will be given a neutral rating.

Past Performance Factor Rating Definitions:

a. Low Risk: Little doubt exists, based on the Offeror’s past performance record, that the contractor can successfully perform requirements similar in size, scope, and complexity to this solicitation. The past performance is relevant, recent, and the CPARS/PPIRS or PPQs reflect satisfactory or better performance.

b. Moderate Risk: Some doubt exists, based on the Offeror’s past performance record, that the contractor can successfully perform requirements similar in size, scope, and complexity to this solicitation. The past performance is relevant and recent. The CPARS/PPIRS or PPQs may reflect minimally satisfactory performance.

c. High Risk: Significant doubt exists, based on the Offeror’s past performance record, that the contractor can successfully perform requirements similar in size, scope, and complexity to this solicitation. The past performance is relevant, recent, but the CPARS/PPIRS or PPQs may not reflect satisfactory performance.

d. Neutral: The Offeror has no relevant or recent past performance.

H. PRICE EVALUATION APPROACH

Price will be evaluated but not adjectivally rated.

The Government will conduct a price analysis to evaluate price reasonableness in accordance with FAR 15.404-1(b) based on the total proposed price for all Contract Line-Item Numbers (CLINs) for the base period of performance and all option periods together. Reasonableness may be determined based on pricing information submitted with the Offeror’s proposal and by comparison of 1) competitive offers received in response to the solicitation; 2) proposed prices against the Independent Government Cost Estimate (IGCE) and 3) any other price analysis technique authorized in FAR 15.404-1(b). For a price to be reasonable, it must represent a price to the Government that a prudent person would pay in the conduct of competitive business. Evaluation of options shall not obligate the Government to exercise the option(s).

Specifically, the Government will use the “Total Proposed Price” for evaluation purposes. Total Proposed Price will be calculated as follows:

I. Labor: Applies to the following CLINs, as detailed on individual Tabs, under Solicitation Attachment D, B Table for Offerors (Individual tabs will roll into the Main Pricing Sheet) 0001 Transition in 0002 Post Award Meeting 0003 Kick Off Meeting

To determine “Total Labor CLIN Price”, first the Government will determine the “Labor Category Total Price” by CLIN. This will be calculated by multiplying the proposed fully burdened labor rates by the Government provided total hours to obtain a total price for each labor category by CLIN (Rate x Hours = “Labor Category Total Price”). Then, the Government will sum all “Labor Category Total Prices” for each CLIN to arrive at the “Total Labor CLIN Price”.