ATTACHMENT_G1_SECURITY_GUARD_RFP_PERFORMACE_METRICS.docx

This is a Scope/Level of Expertise Plan attachment to a Request for Proposal issued by the City of Santa Fe, New Mexico for Security Guard Services at the Buckman Direct Diversion facility. The scope of work requires qualified security firms to provide armed and unarmed security guard services, including mobile patrol, stationary post coverage, and foot patrols. Security personnel must hold valid New Mexico RLD Level 3 Security Guard Registration, possess a current driver's license, and demonstrate bilingual capability in English and Spanish (preferred). The tentative patrol schedule includes Monday through Friday coverage from 6:00 p.m. to 6:00 a.m. and full 24-hour coverage on Saturday and Sunday. Written questions are due March 5, 2026 at 5:00 p.m., with responses provided by March 9, 2026. Bids are due April 6, 2026 at 2:00 p.m. submitted electronically through the OpenGov Procurement Portal. The contract term is ten years from the date of final approval signature, the maximum allowable term under New Mexico law for general services agreements.

The City's performance evaluation benchmarks include three to five years in business providing security services, 50,000 or more annual security guard labor hours, three to five comparable public-sector contracts, emergency response time of less than 30 minutes, guard fill rate exceeding 95 percent, zero percent average cost deviation, and a 9 out of 10 average customer satisfaction rate. Pricing is structured on an hourly basis with separate line items for Level 1, Level 2, and Level 3 guards, supervisors, and account managers, including separate rates for overtime and holiday work. The City may apply local business preference of up to six percent for resident businesses meeting certificate requirements. Contractors are responsible for all operational expenses including vehicles, fuel, and equipment; the City provides no mileage or fuel reimbursement. The contractor must maintain professional liability insurance with minimum coverage of $2,000,000 per occurrence and $2,000,000 in the aggregate under a Commercial General Liability policy, naming the Buckman Direct Diversion Board as an additional insured. Price adjustments are permitted no more than once annually through written amendment and only when supported by verifiable documentation of demonstrable market changes.