ATTACHMENT_G1_SECURITY_GUARD_RFP_PERFORMACE_METRICS.docx

This is an Attachment G performance metrics template document for a Request for Proposals (RFP) issued by the City of Santa Fe, New Mexico for Security Guard Services at the Buckman Direct Diversion facility. The document serves as a standardized form for offerors to submit their project performance metrics demonstrating qualifications to provide armed and unarmed security guard services. Offerors are required to complete a performance metrics table with their actual experience data, reference each metric to supporting documentation listed in Attachment H, and provide a narrative explanation of how their capabilities and track record align with or exceed the City's sample benchmarks. The one-page submission must not include identifying information and should address any significant differences from the City's anticipated performance levels while highlighting unique strengths and advantages.

The City of Santa Fe has established the following performance benchmarks for evaluation: three to five years in business providing security services, 50,000 or more annual security guard labor hours, three to five comparable public-sector contracts, emergency response time of less than 30 minutes, guard fill rate exceeding 95 percent, zero percent average cost deviation based on quotes and invoices, and a 9 out of 10 average customer satisfaction rate. The template also includes a metric for guard turnover rate, though no specific benchmark is provided for this criterion. Offerors are permitted to add additional performance metrics that differentiate their qualifications beyond the standard requirements, and all reported metrics must be supported by references that will be verified by the City's selection committee during the evaluation process.