Attachment G - iOS Device Report.pdf

PDF 1 MB Posted

Attached to
Telephone Equipment for People with Disabilities
Solicitation number
S000000056
Issued by
Pulaski County, Arkansas

About this file

This document is an attachment related to a state and local contract opportunity for Telephone Equipment for People with Disabilities in the state of Arkansas. The attachment, titled "Attachment G - iOS Device Report", provides technical support and repair data for iOS devices, indicating the number of calls received is within the expected range for a pilot or permanent program offering iOS devices. The report details the date, technician, device model, reason for the call, and resolution for each support/repair incident.

The state and local contract opportunity focuses on providing telephone equipment for people with disabilities in Arkansas. Details on the contract, such as response dates, due dates, award dates, and contract term, are not provided in this attachment. The attachment suggests the inclusion of iOS devices as part of the telephone equipment offerings, but does not specify quantities, pricing terms, set asides, incumbents, funding sources, or other salient contract details.

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Other files

File Type Posted
S000000056 Final IFB.docx DOCX document
IFB Response Packet-S000000056.docx DOCX document
Attachment C - Undeliverable Units in Inventory Report.xlsx XLSX spreadsheet
Attachment E - Units Returned For Repair Report.xlsx XLSX spreadsheet
contgrantform~5.pdf PDF
S000000056 Official Bid Price Sheet.xlsx XLSX spreadsheet
Attachment D - Refurbished Units Inventory Report.xlsx XLSX spreadsheet
Attachment B - New Shipment Report.xlsx XLSX spreadsheet
Attachment F - Customer Service Call Log Report.xlsx XLSX spreadsheet
Attachment A - Required Preloaded Apps.pdf PDF

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Text version

Technical Support/Repairs

Date Tech Model Reason For Call Resolution 8/6/2021 IS iPad Device won't charge RA issued

8/20/2021 AS iPad Consumer needed password Confirmed, verified consumer identity, and reissued password

The number of technical support/repair calls is in line with the other states offering iOS devices in pilot or permanent programs. This number does rise or drop each month, depending on iOS updates, app updates, and the length of time the consumer has had the device.

File details come from the government source that posted it. Updated .