Attachment F1 Past Performance Questionnaire.docx
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- Attached to
- NASA Protective Services Contract-South Region (NPSC-SR) Federal contract opportunity
- Solicitation number
- 80KSC021R0009A
About this file
This document contains a past performance questionnaire template for the NASA Protective Services Contract-South Region solicitation. The solicitation seeks proposals for security services including uniformed police, emergency response, security operations, training, identity management, and emergency management. Services will be provided at NASA's John F. Kennedy Space Center in Florida. The questionnaire is to be completed by government and industry references to assess offerors' performance on relevant past contracts. It requests information on technical performance, efficiency, management effectiveness, safety, and overall ratings. Offerors must submit completed questionnaires by June 24, 2021. The related solicitation is identified as number 80KSC021R0009A and seeks proposals for security services under the NASA Protective Services Contract-South Region acquisition to continue services at the John F. Kennedy Space Center in Florida.
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Text version
NPSC-SR
Attachment F1- Past Performance Questionnaire 80KSC021R0009
80KSC021R0009
NASA Protective Services Contract-South Region
(NPSC-SR)
Attachment F1
NPSC-SR
Attachment F1- Past Performance Questionnaire 80KSC021R0009-DRAFT Past Performance Questionnaire Page 1 of
PAST PERFORMANCE QUESTIONNAIRE
This evaluation should be completed by the Contracting Officer (CO) and Contracting Officer Representative (COR), Task Monitor (TM), or other person identified in the contract by the appropriate CO or business manager who monitors the Contractor’s compliance with the requirements of the contract.
In compliance with the direction in the FAR, the information contained in this evaluation is not subject to view by anyone other than the designated source selection evaluation personnel.
INSTRUCTIONS, DEFINITIONS, AND RATING GUIDELINES
Instructions
This evaluation is to be completed as indicated below. For purposes of these evaluations, the term “project” is intended to mean “contract”. This package consists of the following:
| Section |
| Description |
| Who completes |
| I |
| Basic contract information |
| Contractor being evaluated |
| II |
| Government /Industry Customer Evaluator identifying information |
| Government /Industry Customer Evaluator |
| III |
| Contractor Performance Report |
| Government/Industry Customer Evaluator |
For each contract selected, one assessment is required by the appropriate CO or COR.
In addition, the Offeror is responsible for completing Section I before forwarding the questionnaire to the appropriate CO for the evaluations required. The Offeror shall request the CO to complete the remainder of the questionnaire and submit the completed questionnaires via email to the address below prior to June 24, 2021. Past Performance Questionnaires will not be accepted directly from the offeror.
Questionnaires shall be sent directly from the offeror’s past performance source via email to KSC-NPSC-SR-Info@mail.nasa.gov no later than June 24, 2021 to Hillary Heard, Contracting Officer.
Any questions you might have concerning completion of this form should be addressed to Hillary Heard at via email to KSC-NPSC-SR-Info@mail.nasa.gov.
SECTION I
BASIC CONTRACT INFORMATION
This section to be completed by Offeror requesting evaluation
1. Contractor Name and Address:
2. Name of prime Contractor/Joint Venture submitting proposal on this effort:
3. This past performance questionnaire is relevant to the following NPSC-SR PWS Scope (Please select all that apply to the offeror being evaluated):
[ ] Information Security and Communications Security [ ] Emergency Management (Emergency Preparedness, Emergency Operations, COOP, TT&E) [ ] PSCC Operations (Emergency Communications Center) [ ] Resource Protection (Physical Security and Locksmith) [ ] Security/Security Police Operations (Patrol, Investigations, Traffic Enforcement) [ ] ICAM (Badging Operations) [ ] Personnel Security (Background Investigations and Adjudication) [ ] Police Training
4. Contractor DUNS Number:
5. Contractor Cage Code:
6. During the contract performance being evaluated, this firm was a:
[ ] Prime or Team Lead [ ] Team Member [ ] Subcontractor [ ] Other (explain)
If the firm performed work under this contract as a team member or subcontractor, information about the subcontract, in addition to the prime information, shall be provided in the following blocks:
7a. Prime Contract Number:
7b. If the prime contract number is a BPA or IDIQ, list the TO(s) the team member or subcontracted effort was performed under
7c. Prime Contract Period of Performance:
7d. Team Member or Subcontract Period of Performance:
8a. Prime Contract Type:
8b. Team Member or Subcontract contract type:
8c. Contract Value (with options):
8d. Team Member or Subcontract contract value:
9. Contract name and description of contract or subcontract requirements.
SECTION II
EVALUATOR IDENTIFYING INFORMATION
To be completed by Government and/or Industry Customer performing the evaluation
1. Evaluator’s Name:
2. Evaluator’s Title:
3. Evaluator’s Email Address:
4. Evaluator’s Phone Number:
5. Evaluator’s Role in Program/Contract:
6. Evaluator’s Length of Involvement in this Contract:
7. Date:
SECTION III
CONTRACTOR PERFORMANCE REPORT
To be completed by Government and/or Industry Customer performing the evaluation
Rating Guidelines
Each criterion should be assigned a rating from the chart below, from highest to lowest, of Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. If a particular criterion is not applicable, it should be rated in the far-right column as N/A. However, the evaluator is encouraged to provide comments on any rating to further support a particular rating.
Also, please ensure that this assessment is consistent with any other assessments that have been done for the same Contractor for the same work, such as for payment of fee purposes, exercise of option, other past performance requests, etc.
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor was highly effective.
Very Good
Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.
Satisfactory
Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.
Marginal
Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.
SECTION III (Cont’d)
| Item |
| FACTORS/RATINGS |
| Exceptional |
| Very Good |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| N/A |
Technical Performance
| 1 |
| Skill in delivering uniformed police services, including first-response to emergencies and making arrests. |
| 2 |
| Skill in providing emergency dispatch services, including operation of a 911 and/or dispatch center. |
| 3 |
| Skill in providing alarm and CCTV monitoring. |
| 4 |
| Skill in providing identification management and badging operations. |
| 5 |
| Skill in vetting the requirements for different types of identify and access. |
| 6 |
| Skill in conducting the required identity vetting checks required for Foreign National credentialing. |
| 7 |
| Skill in determining investigative requirements and certifying background investigations through the use of OPM’s Electronic Questionnaire for Investigations Processing (e-QIP). |
| 8 |
| Skill in conducting emergency management exercises and operating an emergency operations center. |
| 9 |
| Skill in compliance of COMSEC requirements |
| 10 |
| Skill in compliance of INFOSEC requirements |
| 11 |
| Skill in supporting program protection (i.e., SCIF operations and Special Access Programs), technology protection. |
| 12 |
| Skill in developing and delivering training programs for security Officers and Security Police Officers. |
| 13 |
| Skill in developing and delivering training programs and briefings, such as security awareness briefings. |
| 14 |
| Skill in developing and implementing plans and standard operating procedures and policies. |
Efficiency of Performance
| 15 |
| Timeliness in providing additional staff when directed to support unplanned and/or emergency activities. |
| 16 |
| Timeliness of responses to emergency incidents. |
| 17 |
| Timeliness and accuracy of reports and deliverable documentation. |
| 18 |
| Timeliness in correcting deficiencies in contract performance. |
Management Effectiveness
| 19 |
| Effectiveness at directing, controlling, and managing employees and processes. |
| 20 |
| Effectiveness at solving contract performance problems quickly and without guidance from the Government. |
| 21 |
| Effectiveness in communicating with Government customers and others |
| 22 |
| Effectiveness in working with Government customers and others in a team environment. (Associated Contract Agreements) |
| 23 |
| Effectiveness in managing employees during a pandemic that requires remote work. |
| 24 |
| Effectiveness in retaining personnel to minimize employee turnover. Please comment to evaluation |
| 25 |
| Effectiveness in complying with CDC guidance during a pandemic for protecting employees. |
| 26 |
| Effectiveness in staffing positions during a pandemic. |
| 27 |
| Effectiveness in managing contract transition or phase-in period to ensure continuation of operations during contract change transition. |
| 28 |
| Program/project manager’s authority to make the necessary decisions to support specific task requirements. |
| 29 |
| Effectiveness in complying with property management requirements, rules and regulations. |
| 30 |
| Effectiveness in supporting continuous operations at geographically separated locations simultaneously. |
| 31 |
| Effectiveness in continuing to meet performance requirements due to financial impacts created by a government shutdown. |
| 32 |
| Effectiveness in maintaining positive relations between management and employees with collective bargaining agreements. |
| 33 |
| Effectiveness in managing prime and sub-contractor agreements. |
| 34 |
| Effectiveness and availability of corporate reach back for resolving and mitigating problems. |
| 35 |
| Effectiveness in identifying and implementing innovative techniques and strategies for reducing cost to the government. |
| 36 |
| Effectiveness in self-reporting performance deficiencies to the government/industry customer. |
Transition Performance
| 37 |
| Effectiveness in providing vehicles and vehicle equipment for employee use by the start date of the contract. |
| 38 |
| Effectiveness in providing uniforms and duty gear for employee use by the start date of the contract. |
| 39 |
| Effectiveness in providing the required staff by the start date of the contract. |
| 40 |
| Effectiveness in providing qualified staff for all requirements by the start date of the contract. |
Safety Health, IT, Quality and Environmental Performance
| 41 |
| Demonstrated compliance with OSHA and contract safety and health requirements. |
| 42 |
| Demonstrated compliance with EPA and contract environmental requirements, and resolution of environmental discrepancies or violations. |
| 43 |
| Demonstrated compliance with EPA and contract environmental requirements, and resolution of environmental discrepancies or violations. |
| 44 |
| Demonstrated compliance with quality requirements, and in implementing a quality management system. |
| 45 |
| Effectiveness in identifying risk/hazards and mitigation. |
| 46 |
| Demonstrated compliance with contract IT management and IT Security requirements. |
Overall Evaluation
| 47 |
| How would you rate the Contractor’s overall technical performance on this contract? |
| 48 |
| How would you rate the Contractor’s overall timeliness of performance on this contract? |
| 49 |
| How would you rate the Contractor’s overall management performance on this contract? |
| 50 |
| How would you rate the Contractor’s overall transition performance on this contract? |
| 51 |
| How would you rate the Contractor’s overall safety, Quality, IT and Environmental performance on this contract? |
| 52 |
| Would you use this Contractor again? (If “No”, please comment in the Narrative Summary) |
| Yes [ ] |
No [ ]
| 53 |
| Did the Contractor earn awards/accolades for superior performance by the Customer? If yes please comment |
| Yes [ ] |
No [ ]
SECTION III (Cont’d)
NARRATIVE SUMMARY (Use this section to explain additional information not included above or to expound upon responses provided.)
| Item |
| Comments |
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