Attachment F Quality Assurance Surveillance Plan.docx

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Attached to
36C78626Q50152 Amendment 003 Grounds Maintenance Crown Hill National Cemetery -- S208
Solicitation number
QSE--36C78626Q50152
Issued by

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This is a Quality Assurance Surveillance Plan (QASP) that establishes performance standards and monitoring procedures for a grounds maintenance contract at Crown Hill National Cemetery. The plan covers 35 performance standards (A1.1 through A1.35) tied to technical specifications detailed in Section A of the solicitation, each requiring 100% completion at both the Minimum Acceptable Level (MAL) and Desired Level (DL).

The QASP specifies uniform assessment methods, remedies, and incentives across all performance standards. Surveillance will be conducted through periodic monitoring and verification of customer complaints reported to the Contracting Officer's Representative (COR). When a contractor fails to meet the MAL, the remedy is re-performance within one workday of COR notification, with performance documented in the Contractor Performance Assessment Reporting System (CPARS). Financial consequences include rejection of contractor invoices for the associated Contract Line Item Number (CLIN) if performance standards are not met, withholding of full payment, and documentation of negative performance in CPARS. Conversely, contractors meeting performance standards receive full payment of invoices and positive performance documentation in CPARS when applicable. The plan applies to all grounds maintenance, facility cleaning, headstone and monument cleaning, and cremated remains interment services required under this indefinite delivery indefinite quantity (IDIQ) contract.

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Other files

File Type Posted
36C78626Q50152 0003 Amendment.docx DOCX document
Attachment A Price Schedule Crown Hill National Cemetery.xlsx XLSX spreadsheet
36C78626Q50152 0002 Amendment.docx DOCX document
Attachment D - Past Performance Questionnaire Grounds Maintenance.pdf PDF
36C78626Q50152 0001 Amendment.docx DOCX document
Attachment F Quality Assurance Surveillance Plan.docx DOCX document
Attachment E - SCA WD 2015-4787 Wage Determination Crown Hill National Cem.pdf PDF
Attachment A Price Schedule Crown Hill National Cemetery REVISED.xlsx XLSX spreadsheet
Attachment B- Grounds Maintenance Performance Work Statement (PWS).docx DOCX document
Attachment C Subcontractor Participation Document.docx DOCX document
Attachment A Price Schedule Crown Hill National Cemetery.xlsx XLSX spreadsheet
36C78626Q50152 Combined Synopsis Solicitation Crown Hill National Cemetery.docx DOCX document
Attachment E - SCA WD 2015-4787 Wage Determination Crown Hill National Cem.pdf PDF
Attachment D - Past Performance Questionnaire Grounds Maintenance.pdf PDF
Attachment B- Grounds Maintenance Performance Work Statement (PWS).docx DOCX document
Attachment A Price Schedule Crown Hill National Cemetery.xlsx XLSX spreadsheet
Attachment C Subcontractor Participation Document.docx DOCX document
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Performance Standard

Minimum Acceptable Level (MAL)
Desired Level (DL)
Method of Assessment
Remedy
Disincentive
Incentive
1). See SECTION a: Technical Specifications description A1.1
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.1
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

Document positive performance in CPARS if applicable

2). See SECTION a: Technical Specifications description A1.2
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.2
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

3). See SECTION a: Technical Specifications description A1.3
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.4
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

4). See SECTION a: Technical Specifications description A1.4
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.4
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

5). See SECTION a: Technical Specifications description A1.5
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.5
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

6). See SECTION a: Technical Specifications description A1.6
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.6
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

7). See SECTION a: Technical Specifications description A1.7
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.7
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

8). See SECTION a: Technical Specifications description A1.8
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.8
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

9). See SECTION a: Technical Specifications description A1.9
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.9
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

10). See SECTION a: Technical Specifications description A1.10
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.10
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

11). See SECTION a: Technical Specifications description A1.11
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.11
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

12). See SECTION a: Technical Specifications description A1.12
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.12
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

13). See SECTION a: Technical Specifications description A1.13
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.13
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

14). See SECTION a: Technical Specifications description A1.14
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.14
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

15). See SECTION a: Technical Specifications description A1.15
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.15
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

16). See SECTION a: Technical Specifications description A1.16
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.16
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

17). See SECTION a: Technical Specifications description A1.17
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.17
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

18). See SECTION a: Technical Specifications description A1.18
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.18
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

19). See SECTION a: Technical Specifications description A1.19
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.19
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

20). See SECTION a: Technical Specifications description A1.20
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.20
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

21). See SECTION a: Technical Specifications description A1.21
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.21
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

22). See SECTION a: Technical Specifications description A1.22
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.22
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

23). See SECTION a: Technical Specifications description A1.23
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.23
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

24). See SECTION a: Technical Specifications description A1.24
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.24
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

25). See SECTION a: Technical Specifications description A1.25
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.25
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

26). See SECTION a: Technical Specifications description A1.26
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.26
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

27). See SECTION a: Technical Specifications description A1.27
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.27
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

28). See SECTION a: Technical Specifications description A1.28
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.28
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

29). See SECTION a: Technical Specifications description A1.29
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.29
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

30). See SECTION a: Technical Specifications description A1.30
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.30
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

31). See SECTION a: Technical Specifications description A1.31
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.31
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

32). See SECTION a: Technical Specifications description A1.32
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.32
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

33). See SECTION a: Technical Specifications description A1.33
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.33
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

34). See SECTION a: Technical Specifications description A1.34
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.34
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

35). See 34). See SECTION a: Technical Specifications description A1.35
100% completion as detailed in SECTION a: Technical Specifications
100% completion as detailed in SECTION a: Technical Specifications description in part A1.35
Periodic surveillance and verified customer complaints
Re-performance within 1 workday of notification by COR.

Document performance in CPARS.

Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice

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