Attachment F - Definitions RFP 2025-013.pdf

GLOSSARY OF TERMS

Whenever the following terms are in this document, they have the meaning as outlined below:

a. “Acceptance Criteria” means the standards listed in an order which characterize the Authorized Purchaser’s specific requirements and conditions that must be satisfied by the MSP for the Authorized Purchaser to accept the completed

Deliverables.

b. “Acceptance Testing” means testing as described in a Purchase Order to be performed by MSP to determine that deliverable(s) meet the Acceptance Criteria.

c. “API” means Application Programming Interface, a set of rules and specifications that allow different software systems to communicate with each other.

d. “Awarded Offeror” means the Offeror(s) whose proposal response the State deems to be most advantageous considering price and the evaluation factors set forth in this RFP.

e. “BPL” means Broadband over Power Lines, a technology that uses existing power lines to deliver broadband internet access.

f. “Business Day” means 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through

Friday, excluding State holidays and State mandated office closures.

g. “Change Management” means A process for documenting, approving, and implementing changes to telecom services or infrastructure to ensure minimal disruption and accountability.

h. “Contractor” means the Awarded Offeror following the execution of an Agreement resulting from this RFP.

i. “Corrective Actions” means the steps that must be taken to address any deficiencies or non-compliance with the requirements.

j. “Deliverables” means the outcome to be achieved or output to be provided, in the form of a tangible object or software that would be produced as a result of

Offeror’s Work as described in a Proposal.

k. “Delivery Schedule” means the schedule(s) for the performance of Work, as set forth in an Order that lists: (1) each Deliverable, including its measurable attributes; (2) payment schedule within each Deliverable, including milestone completion date; and (3) final delivery date for each Deliverable.

l. “Demarcation Point (Demarc) means the point at which the service provider's responsibility for the telecom network ends and the customer's responsibility begins.

m. “Documentation” means an operational description, in written format, of all Work to be performed under an Order, including documents that are Deliverables.

n. “Errors” mean defect(s) in the Deliverables, Work, or Work Product such that the

Work or Work Product does not comply with the specifications set forth in an Order.

o. “Escalation Path” means A structured process for resolving service issues by advancing the problem to higher-level management or other service providers if initial support efforts fail to resolve it.

p. “Evaluation Criteria” means the factors or metrics that will be used to evaluate proposals from potential vendors.

q. “Final Acceptance” means the date upon which provides MSP written notice that it has accepted all the Work to be performed, including all Deliverables or when applicable the System to be delivered, including any updates, corrections, or additions to content, and that will make payment for Work performed. The

Warranty Period shall commence upon Final Acceptance.

r. “ISP” means Internet Service Provider, a company that provides internet access to customers.

s. “Key Persons” means the State Staff (supervisor or project manager) who will be principally responsible for managing the Services or for performance of Work under an Order and the satisfactory completion, delivery and acceptance of the related

Deliverables.

t. “Last Mile” means the final segment of a telecommunications network that delivers connectivity from a service provider's network infrastructure to the end-user location.

u. “Milestone-Based Assessment” means the evaluation of vendor performance based on the achievement of specific milestones or deliverables.

v. “MOP” means Methods of Procedures, detailed, step-by-step instructions that outline the specific actions, timelines, roles, and processes required to implement, maintain, or modify telecom services.

w. “MWBE” means a Minority- or Women-owned Business.

x. “Offeror” means any entity or individual submitting a proposal in response to this

RFP.

y. “OIT” means the Governor's Office of Information Technology, the state agency responsible for providing IT resources and services to the Colorado Executive

Branch.

z. “Open Source Software” means one or more of the following: (1) any software that contains or is derived in any manner (in whole or in part) from open source software or software subject to similar licensing or distribution requirements; and

(2) any software that requires as a condition of its use, modification or distribution that such software (or other software incorporated into, derived from or distributed with such software) be either (a) disclosed or distributed in source code form; (b) licensed for the purpose of making derivative works; or (c) redistributable at no charge.

aa. “Order” means request for work from the awarded vendor by an ordering entity such as OIT, institutions of Higher Education, political subdivisions. A purchase or

Task order which may include a statement of work.

bb. “Path Diversity” means a redundancy strategy that ensures multiple independent routes are available for data transmission, preventing outages caused by a single point of failure in the telecom network.

cc. “Proposal” means an Offeror’s response to this RFP. A Proposal may also be called a bid, response, or offer. If such have been requested and submitted following initial responses, an Offeror’s Proposal shall include any clarifications or any best-and-final offer.

dd. “Provider Partnerships” means Collaborations between the telecom reseller and other service providers to deliver comprehensive solutions.

ee. “Real-Time Billing” means a billing method where charges for services are calculated and allocated to the customer (in this case, OIT or its customer agencies) close to or concurrent with the actual usage of those services. This allows for more immediate tracking of expenses and cost allocation, as opposed to traditional periodic billing where charges are aggregated over a longer period.

ff. “Redundancy” means The use of backup systems or connections to maintain continuous service availability in case of primary network failures.

gg. “Request for Proposals” or “RFP” means a procurement solicitation that seeks offers from organizations or individuals to perform the scope of work defined in the RFP, in accordance with the terms listed in the RFP. An RFP is issued with the intent of selecting the most advantageous proposal, making an award to that

Offeror, and entering into a contract.

hh. “Review and Feedback Process” means the process for providing feedback to vendors on their performance and identifying areas for improvement.

ii. “Runbook” a comprehensive document that outlines the operational processes, procedures, and responsibilities required for managing telecom services effectively. It serves as a step-by-step guide for both routine operations and incident management, ensuring consistent service delivery and quick response to issues.

jj. “Rural Connectivity” means the availability of broadband internet access in rural or underserved areas.

kk. “SASE” means Secure Access Service Edge, a cloud-based security framework that combines network security and access control functions.

ll. “SDWAN” means Software-Defined Wide Area Network, a technology that allows for the dynamic management and optimization of network traffic across multiple locations.

mm. “ServiceNow” means a cloud-based platform used for IT service management

(ITSM), including incident management, change management, and problem management.

nn. “SLA” means Service Level Agreement, a formal commitment between the telecom broker and the State of Colorado that defines the expected performance standards, service availability, and responsibilities required for telecom services.

SLAs establish clear, measurable targets to ensure consistent service delivery and accountability across all providers involved.

oo. “SOC” means State of Colorado

pp. “Solicitation” means a document issued by the State of Colorado agency that requests competitive offers from organizations or individuals to sell the goods or services that are specified in the document. A solicitation typically results in an award of a contract or purchase order for the goods or services, based on an award methodology defined in the solicitation. Types of solicitations include: Requests for

Proposals (RFPs), Invitation for Bids (IFBs) and Documented Quotes (DQs).

qq. “State” means the State of Colorado.

rr. “Statement of Work” means the components of an Order that include but are not limited to an introduction, project objectives, definitions, detailed tasks (and subtasks if needed), measurable Deliverables that correlate with tasks, acceptance criteria, delivery and payment schedule.

ss. “Subsidies and Funding Optimization” means the process of identifying and applying for government subsidies or grants to support the deployment of broadband services.

tt. “System” means one or more of the Authorized Purchaser’s integrated computer software application and database systems that may be modified, converted, created or enhanced by Contractor for Authorized Purchaser under an Order.

System includes but shall not be limited to all related technical design documents, software, databases, database schemas, formats, documentation, reports, memoranda, studies, plans, designs, specifications, statements, drawings, materials, exhibits, schedules and other documents or materials, in whatever media, developed by a contractor in the performance of Work under an Order, as more fully described and specified in a Statement of Work.

uu. “Termination of Contract” means the conditions under which the contract can be terminated and the procedures for doing so.

vv. “Transition Assistance” means the support provided by the vendor to ensure a smooth transition of services in the event of contract termination.

ww. “Vendor” means any organization or individual that seeks to provide, or is already providing, goods or services.

xx. “VSS” means The State of Colorado's Vendor Self Service Web site. All solicitations published by State agencies and institutions are published on VSS.

yy. “Work” means all work to be performed under an Order, as more fully described in the Exhibits, schedules, and Statements of Work, including but not limited to:

related services that support computer software, data processing, know-how transfer, enhancements, business process automation systems, planning, programming, construction, analysis, design, development, project management, testing, risk analysis, quality assurance, integration, training or implementation.

zz. “Work Product” means every invention, modification, discovery, design, development, customization, configuration, improvement, process, software program, work of authorship, documentation, formula, datum, technique, know-how, secret, or intellectual property right whatsoever or any interest therein

(whether patentable or not patentable or registrable under copyright or similar statutes or subject to analogous protection) that is specifically made, conceived, discovered, or reduced to practice by a contractor or their agents (either alone or with others) pursuant to an Order.