Attachment E - PSG.pdf

Deliverable Guarantee Measurement Minimum Result of Noncompliance

Service Calls, Attachment A - Scope of Work, Section 3.1.3

The Contractor shall have a Qualified Technician respond on site to a non-emergency Service Call within two (2) hours from the time the request for service is made.

The Qualified Technician must be on site at the facility within two (2) hours from the time the request for service was made.

Failure of a Qualified Technician to respond within two (2) hours will result in a credit of ten percent (10%) of the total Service Call invoice.

Failure of a Qualified Technician to respond within four (4) or more hours will result in a credit of twenty percent (20%) credit of the total Service Call invoice.

Inspections and Tests Attachment A - Scope of Work, Section 3.5

The Contractor shall perform the required tests as set forth in section 3.5 of the Scope of Work.

All elevators the Contractor is servicing shall be tested in accordance with section 3.5 of the Scope of Work. The Facility Manager shall be in receipt of all filings for each elevator the Contractor is servicing within ten (10) Business Days of the date the test procedure was completed.

A credit of ten percent (10%) from the total Facility invoice for the final month of the applicable quarter for each specific Facility if a test is not performed or the required filing is not provided within the required timeframe.

Inspection Documentation - Attachment A - Scope of Work, Section 3.5

The Department may request documentation regarding Testing Services and Inspection Services from the Contractor at any time and must be provided to the Facility Manager or Contract Manager in a timely manner.

Testing and Inspection documentation must be maintained and provided to the Facility Manager or Contract Manager when requested within five

(5) Business Days of the request.

A credit of five percent (5%) from the total Facility invoice will be assessed for each Business Day the requested documentation is due and is not provided to the Facility Manager or Contract Manager.

Inspections and Tests Attachment A - Scope of Work, Section 3.5

Should any violation be found in an inspection or noted by an inspector, and the violation not be corrected by the Contractor in the required time-frame, the Contractor shall file for and obtain an Abatement with the AHJ. If the Contractor does not agree with the inspection report, the Contractor may file the Abatement in order to clear the violation.

The Contractor shall correct any violations in the required time-frame or file for an Abatement with the AHJ.

A credit of ten percent (10%) from the total Facility invoice for the month where the violation was not corrected and the Abatement not filed.

Emergency Calls, Attachment A - Scope of Work, Section 3.9.1

The Contractor shall have a Qualified Technician respond on site to all emergency Service Calls to provide services for an Emergency Repair within one (1) hour from the time the request is made.

The Qualified Technician must be on site at the Facility within one (1) hour from the time the request for an Emergency Repair service was made.

Failure of a Qualified Technician to respond within one (1) hour from the time the request for an Emergency Repair service was made will result in a credit of ten percent (10%) of the total emergency call invoice.

Failure of a Qualified Technician to respond within two (2) or more hours from the time the request for an Emergency Repair service was made. will result in a twenty percent (20%) credit of the total emergency call invoice.

Sufficient Staffing, Attachment A - Scope of Work, Section 3.13

For Regions where the Contractor services more than 20 Facilities or 50 elevators, the Contractor must provide sufficient staffing to respond to multiple Service Calls and emergencies that occur simultaneously.

If more than three (3) Service Calls for a Facility are not responded to within the same month, then the Contractor's staffing will not be sufficient.

A credit of ten percent (10%) of the total Facility invoice for the month will be issued for each Facility where sufficient staffing is not maintained.

Maintenance Control Plan, Attachment A - Scope of Work, Section 3.15.1

The Contractor's technicians will enter data into the Maintenance Control Plan at each Facility and will be required to continuously update and maintain the Maintenance Control Plan to ensure all information set forth in Scope of Work Section 3.15.1. is included in the Maintenance Control Plan.

When reviewed by the Department, the Maintenance Control Plan shall show information for all work that has been performed during the month.

A credit of ten percent (10%) of the total Facility invoice for any Department-observed failure to maintain information in the Maintenance Control Plan for the specific Facility.

Attachment E - Performance Standards and Guarantees Elevator Preventative Maintenance, Repair, Inspection, and Testing Services

ITN No. DMS-22/23-089

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Monthly Summary Report - Attachment A - Scope of Work, Section 3.15.3

The Contractor shall timely submit a properly completed and signed Attachment I - Monthly Summary Report and a copy of all signed Service Tickets for that same month with the Contractor's monthly invoice for each Facility, as required for processing the invoice for payment.

Monthly Summary Report shall accompany the invoice at the end of each month's inspection.

A credit of ten percent (10%) from the total Facility invoice for the failure to timely submit a complete Monthly Summary Report for a specific Facility.

Quarterly Condition Reports - Attachment A - Scope of Work, Section 3.15.4

The Contractor shall timely submit a properly completed Quarterly Condition Report in accordance with SOW section 3.15.4

The Facility Manager and Contract Manager shall be in receipt of a complete Condition Report for each elevator. The completed Condition Report must be submitted within 30 Calendar Days after the close of each State fiscal quarter (the State’s fiscal quarters close on September 30, December 31, March 31, and June 30).

A credit of ten percent (10%) from the total Facility invoice for the final month of the applicable quarter for each specific Facility where Contractor fails to timely submit a completed Quarterly Condition Report.

Certificates of Competency - Attachment A - Scope of Work, Section 3.15.5

The Contractor shall submit the necessary Certificates of Competency as set forth in SOW section 3.15.5

The Contractor shall submit to the Department copies of Certificates of Competency per Section 399.01, Florida Statutes, for employees so qualified no later than September 1st of each Contract year.

A credit of ten percent (10%) from the total Facility invoice for each month the Certificates of Competency are past due.

Reference Library - Attachment A - Scope of Work, Section 3.16

The Contractor shall have and maintain, for the duration of the Contract term, a reference library of information containing information relevant to the maintenance, repair, inspection, and testing of elevators including all information required in SOW Section 3.16.

Within six (6) months after the Purchase Order start date, the Contractor shall give the Facility Manager a copy of the reference library.

A credit of ten percent (10%) from the total Facility invoice for failure to timely submit a copy of the reference library.

Monthly Invoice - Attachment A - Scope of Work, Section 4.1

The Contractor shall provide any and all requested documentation with the monthly invoice in accordance with Section 4 of the Scope of Work. Documentation is considered late if not submitted to the Contract Manager for processing on or before the 10th of the month following services.

All invoices and supporting documentation shall be submitted to the Contract Manager by the 10th of the month following the month in which services were rendered.

Failure to provide all invoices and supporting documentation to the Contract Manager:

0-30 days late - A credit of thirty-three (33%) percent from the total Facility invoice for the month.

31 - 60 days late - A credit of sixty-six (66%) percent from the total Facility invoice for the month.

61 - 90 days late - A credit of ninety-nine (99%) percent from the total Facility invoice for the month.

Damage to Equipment Attachment A - Scope of Work, Section 7.2

The Contract and its subcontractors shall endeavor not to damage the Department's Equipment while performing services under the Contract. In the event the Contractor or its subcontractor damages Equipment, the Department will either afford the Contractor or subcontractor the opportunity to rectify the problem or perform the repair using the Department's personnel or other means.

Contractor or its subcontractor damages the Department’s Equipment which disrupts Facility operations and/or the ability of the Contractor to perform the required contracted services.

A credit of $100.00 from the total Facility invoice for each Calendar Day the Facility operations are disrupted and/or the Contractor is unable to perform the required contracted services.

Damage to Equipment Attachment A - Scope of Work, Section 7.2

The Contract and its subcontractors shall endeavor not to damage the Department's Equipment while performing services under the Contract. In the event the Contractor or its subcontractor damages Equipment, the Department will either afford the Contractor or subcontractor the opportunity to rectify the problem or perform the repair using the Department's personnel or other means.

Contractor or its subcontractor damages the Department’s Equipment which disrupts Facility operations and results in the Facility being shut down.

A credit of $500.00 from the total Facility invoice for each Calendar Day the Facility is shut down.

*Failure to perform any of these performance guarantees may constitute a default and result in termination.

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