Attachment E - Mandatory Requirements Checklist RFP 758 2600000490.xlsx

This is a Mandatory Requirements Checklist for RFP 758 2600000490 issued by the Kentucky Horse Park (KHP) for a comprehensive campground reservation management system. The vendor selected will be responsible for providing a complete web-based, cloud-hosted reservation platform that supports both online and phone-based reservations. The system must include real-time campsite availability tracking, an interactive visual map of campsites and park features with dynamic availability displays, and a dedicated customer reservation call center. All proposals that fail to meet the mandatory requirements outlined in this checklist will be deemed non-responsive and excluded from further consideration. This attachment must be submitted with the technical proposal, with vendors indicating "YES" for compliance with each requirement.

The mandatory requirements encompass all labor, software, hosting, implementation, support, maintenance, training, and related services necessary for full system operation. Critical functional requirements include secure payment processing compliant with PCI-DSS standards, specific refund policies for cancellations (excluding cancellation and transaction fees, with additional night exclusions for cancellations within 14 days of arrival), standard and ad hoc reporting with filtering and export capabilities in Excel, CSV, and PDF formats, and comprehensive implementation services including system testing, user acceptance testing, staff training, and post-implementation support. The system must also incorporate disaster recovery and business continuity planning with periodic testing, multi-factor authentication and security monitoring, reliable performance during peak demand periods, call center performance standards, and complete data turnover documentation upon contract termination.