ATTACHMENT E. RELEVANT PAST EXPERIENCE QUESTIONNAIRE.docx

ATTACHMENT e Solicitation No.

Sentinel System 3.0 PMO

ATTACHMENT E: PAST PERFORMANCE QUESTIONNAIRE

Food and Drug Administration (FDA) Center for Drug Evaluation and Research (CDER) Office of Surveillance and Epidemiology (OSE)

SENTINEL SYSTEM 3.0: PROGRAM MANAGEMENT ORGANIZATION (PMO)

PLEASE COMPLETE THE FOLLOWING QUESTIONNAIRE AND RETURN VIA EMAIL:

1) Send To:

· Contract Specialist: [Name, Title, FDA, Office of Acquisition and Grants Service]

· Contracting Specialist: [email address]

· Contract Officer: [Name, Title, FDA, Office of Acquisition and Grants Service]

· Contracting Officer: [email address]

2) Insert in Email Subject Line: Project Title: Sentinel System 3.0: Program Management Organization (PMO) Solicitation No. [insert number]

3) Complete by: Click or tap to enter a date. [insert Eastern Standard Time] (Name)

Solicitation Project Description:

The U.S. Food and Drug Administration (FDA) intends to award an IDIQ single award type contract with 5-year period, to establish a Sentinel Program Management Organization (PMO) to support scientific and regulatory operations of the Sentinel System 3.0.

The objective of the contract is to establish a Sentinel Program Management Organization (PMO) to support scientific and regulatory operations activities of the Sentinel System 3.0 including the following:

1. Development, implementation, operations and maintenance, and the development/modernization/enhancements of a Collaboration Platform to host a secure environment to support Sentinel 3.0 operations.

2. Migration of all relevant documents in the current Sentinel System to the Sentinel System 3.0 Collaboration Platform.

3. Transition of the content and management of the current Sentinel Initiative Website and Sentinel Public Code Repository to the Sentinel System 3.0.

4. Program management and regulatory operations support for all Sentinel System 3.0 tasks within the new Program Management Organization (PMO) scope of responsibilities, as described in the Performance Work Statement (PWS).

5. Transition support services

Your agency/business has been identified by a contract applicant as a past performance reference. Please take a moment to complete this past performance questionnaire using the ratings described below to answer each question; you may provide additional information. Please provide a justification for the ratings provided.

This survey pertains to Contractor: [Insert Contractor’s name]

Department/Component:

Contract Number:

Company/Agency:

Role in this Contract

Select one:

Contract Value (including options)

Performance Period (including option periods)

Type of Contract:

Approximate percentage of work being performed (or completed) by subcontractor(s): %

Information on subcontractor(s) (where more than 50% of work was completed by the subcontractor):

________________ Subcontractor Program Manager Phone

________________ Subcontractor Program Manager Phone

________________ Subcontractor Program Manager Phone

General description of products/services required under the contract:

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support rating shall be noted on page 4.

Assign each area a rating of, 1 (Poor), 2 (Fair), 3 (Good), or 4 (Excellent). Use the attached Rating Guidelines as guidance in making these evaluations. Circle the appropriate rating. If you do not have enough personal knowledge or feedback from internal customers who directly received products and services from the contractor to make a determination on any of the performance criteria below, please circle "N/A" (not applicable/no opinion).

BUSINESS RELATIONS

1. Contractor provides knowledgeable, experienced, trained, and qualified personnel.

2. Effective management, including management of subcontracts

4. Reasonable/cooperative behavior

5. Responsive to contract requirements

6. Notification of problems

7. Flexibility

8. Pro-active vs. reactive

QUALITY OF SERVICE

1. Compliance with contract requirements

1. Contractor is responsive to technical direction.

3. Accuracy of reports

4. Effectiveness of personnel

5. Technical knowledge

COST CONTROL

1. Record of forecasting and controlling target costs

2. Current, accurate and complete billings

3. Relationship of negotiated costs to actuals

4. Cost efficiencies

TIMELINESS OF PERFORMANCE

1. Met interim milestones

2. Reliability

3. Timely response to technical direction

4. Completed deliverables on time, including wrap-up and contract administration

5. Contractor met contract delivery schedules/deadlines

6. Contractor provided sufficient notification of contract problems to appropriate government personnel.

7. Contractor is pro-active and is reasonable/cooperative

8. Liquidated damages assessed:

CUSTOMER SATISFACTION

1. The contractor is committed to customer satisfaction.

2. Are you satisfied with the service that you received, and would you do business with the contractor again?

If not, why not? Please be specific.

3. Do you feel the quality of the services received was worth the cost/price? Please select one of the statements below:

4. Would you recommend this contractor for award?

Please explain.

ADDITIONAL COMMENTS:

RATING GUIDELINES

QUALITY OF PRODUCT OR SERVICE

COST CONTROL

TIMELINESS OF PERFORMANCE

BUSINESS RELATIONS

1-Poor

Major problems have been encountered

Contractor is having major difficulty managing costs effectively

Contractor is having major difficulty meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues are marginally effective

2-Fair

Some problems have been encountered

Contractor is having some problems managing costs effectively

Contractor is having some problems meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is somewhat effective

3-Good

Minor inefficiencies/ errors have been identified

Contractor is usually effective in managing costs

Contractor is usually effective in meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is usually effective

4-Excellent

Contractor is in compliance with contract requirements and/or delivers quality products/services

Contractor is effective in managing costs and submits current, accurate, and complete billings

Contractor is effective in meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues are effective

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