ATTACHMENT D - REFERENCE CHECK FORM 26-189 ESCO EPID RFQ Final.docx
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- Attached to
- Agency RFQ #26-189 Energy Service Company (ESCO)
- Solicitation number
- S-33000-00018034
- Issued by
- Oregon
About this file
This is a Reference Check Form for Agency RFQ Number 26-189, an Energy Service Company (ESCO) solicitation issued by the State of Oregon through OregonBuys (Solicitation Number S-33000-00018034). The form serves as the official mechanism for collecting qualifications and reference information from ESCO applicants seeking to provide energy services. The reference check process requires each ESCO to document their years of experience providing the services described in the RFQ and provide three project references of comparable size and scope, including detailed contact information, project titles, dates, locations, and descriptions for each referenced project.
Part 2 of the Reference Check Form must be completed by each of the three references and returned with the ESCO's final Statement of Qualifications submission. The reference questionnaire requires references to rate the ESCO's overall service quality, delivery of service, and responsiveness to customer issues on a scale of 0-10 (with 0 representing not satisfied and 10 representing extremely satisfied), along with narrative responses addressing project descriptions, customer service quality, business relationship satisfaction, problem resolution methods, likelihood of future engagement, areas of satisfaction and dissatisfaction, timeline adherence, and cost performance relative to initial proposals. The form allows the Agency to verify an ESCO's qualifications and track record through direct contact with previous clients before making award decisions.
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Text version
AGENCY RFQ NUMBER 26-189 ESCO EPID; OREGONBUYS SOLICITATION NUMBER S-33000-00018034
ATTACHMENT D – REFERENCE CHECK FORM
Energy Service Company (ESCO) Name:
Primary Contact for this Statement of Qualifications (SOQ):
PART 1 – ESCO REFERENCES
1) ESCO EXPERIENCE/QUALIFICATIONS:
ESCO is to enter the number of years’ experience providing the types of Services described in this RFQ: AGENCY RFQ NUMBER 26-189 ESCO EPID; OREGONBUYS S-33000-00018034
Number of Years:_______________________________________
2)REFERENCES FOR COMPARABLE PROJECTS IN SIZE AND SCOPE:
ESCO shall provide, as project references, the information requested in the tables below, for three different firms that can be contacted regarding the quality of Goods and/or services that the ESCO provided on projects of comparable size and scope.
Pursuant to Section 3.2.4 within AGENCY RFQ NUMBER 26-189 ESCO EPID; OREGONBUYS S-33000-00018034, Agency may contact any reference to verify ESCO’s qualifications.
1. Name of Company:
Reference Contact Person:
| Telephone: |
| Email: |
Project Title:
| Project Date: |
| Project Location: |
Project Description:
2. Name of Company:
Reference Contact Person:
| Telephone: |
| Email: |
Project Title:
| Project Date: |
| Project Location: |
Project Description:
3. Name of Company:
Reference Contact Person:
| Telephone: |
| Email: |
Project Title:
| Project Date: |
| Project Location: |
Project Description:
Part 2 of this Reference Check Form shall be sent by the ESCO to each of their references for completion and included along with the completed Part 1 in their final SOQ submission.
PART 2 – REFERENCE QUESTIONNAIRE
| ESCO Name: | __________________________________________ |
| Reference Entity: | __________________________________________ |
| Reference Contact Name: | __________________________________________ |
| Contact Telephone Number: | __________________________________________ |
| Contact Email Address: | __________________________________________ |
Please rate the following questions on a scale of 0-10:
0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.
1. How would you rate the ESCO’s overall quality of services provided and your overall relationship with the ESCO?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the ESCO’s delivery of service?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the ESCO’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?
Score: __________ Comments: ______________________________________________________________________________ Please respond to the following questions:
1. Describe the project the ESCO completed for you.
Describe the services listed in response to question 1.
Describe ESCO’s customer service.
Describe your satisfaction with the business relationship with ESCO.
Attachment D contd.
Describe ESCO’s methods for problem resolution.
How likely would you be to use ESCO’s services again?
With which aspect(s) of ESCO’s services are you the most satisfied?
With which aspect(s) of ESCO’s services are you the least satisfied?
How well did ESCO stay within the proposed timeline?
How did the final project cost compare to the initial proposed cost?
AGENCY RFQ NUMBER 26-189 ESCO EPID; OREGONBUYS SOLICITATION NUMBER S-33000-00018034 Page 1 of 2
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