ATTACHMENT D Past Performance Questionnaire Grounds Maintenance Services Ft McClellan Post.pdf

ATTACHMENT D: PAST PERFORMANCE QUESTIONNAIRE

SOLICITATION NO.: 36C78620Q0298 – Grounds Maintenance Services - Ft.

McClellan Post Cemetery (Aniston, AL)

IMPORTATE NOTE TO EVALUATORS:

Upon completion, please email this confidential Questionnaire directly to Ms. Tené Becknell, Contracting Officer, National Cemetery Administration at tene.becknell@va.gov.

Please include the above-mentioned Solicitation Number and Title in the Subject line of your email when submitting. Thank you for your time and input.

DATE: _____________

COMPANY REPRESENTATIVE’S NAME: ________________________________

NAME OF COMPANY: __________________________________

TYPE OF SERVICES PROVIDED: ___________________________________________

CONTRACT NUMBER: _______________________________________

CONTRACT PERIOD: __________________________________________________

CONTRACT AWARD AMOUNT: ____________________________________

For the following questions, please circle the number on the scale from 1 to 5 that most accurately describes the Contractor’s performance on the contract referenced above. If scoring a (1) or (5), please provide a detailed explanation of that rating.

1 - unacceptable performance

2 - marginally acceptable

3 - fully acceptable or Good

4 - Very Good, with very few incidents

5 - Superior performance.

mailto:tene.becknell@va.gov

1.) On a scale of 1 to 5, score the company’s compliance with contractual terms and conditions and the technical requirements of the contract. If scoring a (1) or (5), please provide a detailed explanation of that rating.

1 2 3 4 5 N/A

Comments:

2.) On a scale of 1 to 5, score how well the company demonstrated reasonable and cooperative behavior in resolving customer requests and or complaints? If scoring a (1) or (5), please provide a detailed explanation of that rating.

3.) On a scale of 1 to 5, rate how flexible the Contractor was in satisfying the requirements of the customer? If scoring a (1) or (5), please provide a detailed explanation of that rating.

4.) On a scale of 1 to 5, score how well this company met response times in accordance with the terms and conditions of the contract? If scoring a (1) or (5), please provide a detailed explanation of that rating.

5.) On a scale of 1 to 5, score how the company performed with the proper and timely submission of invoice as well as accuracy of those invoice in reflecting correct charges? If scoring a (1) or (5), please provide a detailed explanation of that rating.

6.) Rate the company’s overall performance. If scoring a (1) or (5), please provide a detailed explanation of that rating.

7.) Would you award a contract to this company again?

Yes: ____________

No: _____________