Attachment C_Sample_TRS and CTS Quarterly Report.xlsx
XLSX spreadsheet 157 KB Posted
- Attached to
- Telecommunications Relay Service
- Solicitation number
- S-86000-00006501
- Issued by
- Marion County, Oregon
About this file
This document is a Quarterly Traffic Report for the Oregon Telecommunications Relay Service (TRS) and Captioned Telephone Service (CTS) provided to the Oregon Public Utility Commission. The report covers the period from July YYYY to June YYYY and provides detailed statistics on the usage of the TRS and CTS services, including total minutes, call volumes, speed of answer, customer contacts, and charges.
The TRS and CTS services are required for the state of Oregon and the jurisdictions of Marion County and the City of Salem. The report does not contain information on a specific contract opportunity, but rather provides performance data on the existing TRS and CTS services. The report includes historical usage data that could be relevant for evaluating future contract requirements or renewal options.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Sign in sheet 04.21.2023.pdf | ||
| Interstate_Intrastate Session Minutes Data 4.2023.xlsx | XLSX spreadsheet | |
| ITBAttF_Responsibility_Revised 4.28.2023.doc | DOC document | |
| ITBAttB_CTS_TRS Sample Contract_S-86000-00006501_Revised 4.28.2023_AMD 3.pdf | ||
| AMD 3_ITB S-86000-00006501_Relay Services.doc | DOC document | |
| AttachA_Cost Form_Revised 4.28.2023.docx | DOCX document | |
| ITBAttE_Busines Outreach.doc | DOC document | |
| ITB Answers to Questions Received 4.14.2023_ 4.18.2023_S-86000-00006501.pdf | ||
| ITB_S-86000-00006501_CTS_TRS_Revision 1_4.28.2023_AMD 3.pdf | ||
| ITBAttD_Bid Cover_Revised 4.28.2023.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
TRS Statistics
| Oregon Telecommunications Relay Service Traffic Report | July #### - June #### | |
| To: | Oregon Public Utility Commission | |
| P.O. Box 2148 | ||
| Salem, OR 97301-2148 |
| YYYY | YYYY | |||||||||||||
| TOTAL MINUTES | ||||||||||||||
| JUL | AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | TOTAL | AVERAGE | |
| TTY- Baudot | ||||||||||||||
| Turbo Code | ||||||||||||||
| ASCII | ||||||||||||||
| Voice | ||||||||||||||
| VCO | ||||||||||||||
| HCO | ||||||||||||||
| Deaf/Blind ASCII | ||||||||||||||
| Deaf/Blind Baudot | ||||||||||||||
| Spanish (TTY) | ||||||||||||||
| Speech-to-Speech | ||||||||||||||
| TOTAL | ||||||||||||||
| PERCENTAGE - MINUTES | AVERAGE | |||||||||||||
| TTY | ||||||||||||||
| Turbo Code | ||||||||||||||
| ASCII | ||||||||||||||
| Voice | ||||||||||||||
| VCO | ||||||||||||||
| HCO | ||||||||||||||
| Deaf/Blind ASCII | ||||||||||||||
| Deaf/Blind Baudot | ||||||||||||||
| Speech-to-Speech | ||||||||||||||
| TOTAL | ||||||||||||||
| TOTAL NUMBERS OF RELAYED CALLS (COMPLETED) | TOTAL | AVERAGE | ||||||||||||
| Local | ||||||||||||||
| Intrastate (Intralata) | ||||||||||||||
| Intrastate (Interlata) | ||||||||||||||
| Interstate | ||||||||||||||
| Toll-Free | ||||||||||||||
| Directory Assistance | ||||||||||||||
| 900 (Attempted) | ||||||||||||||
| International | ||||||||||||||
| Marine (Attempted) | ||||||||||||||
| Other Calls | ||||||||||||||
| TOTAL CALLS | ||||||||||||||
| General Assistance | ||||||||||||||
| Busy Ring/No Answer | ||||||||||||||
| TOTAL Relayed Calls | ||||||||||||||
| MINUTES OF SERVICE | TOTAL | AVERAGE | ||||||||||||
| Total Conversation | ||||||||||||||
| Less Interstate | ||||||||||||||
| Less International | ||||||||||||||
| Less Toll-Free | ||||||||||||||
| Less Interstate DA | ||||||||||||||
| Less 900 | ||||||||||||||
| Speech-to-Speech | ||||||||||||||
| BILLABLE MINUTES | ||||||||||||||
| JUL | AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | |||
| NUMBER OF CALLS TO RELAY | TOTAL | AVERAGE | ||||||||||||
| Offered | ||||||||||||||
| Answered | ||||||||||||||
| In Queue | ||||||||||||||
| Abandoned in Queue | ||||||||||||||
| Inbound (Line 1) | ||||||||||||||
| Outbound (Line 5) | ||||||||||||||
| Blockage | ||||||||||||||
| AVERAGE LENGTH OF CALL BY DEVICE | TOTAL | AVERAGE | ||||||||||||
| TTY | ||||||||||||||
| Turbo Code | ||||||||||||||
| ASCII | ||||||||||||||
| Voice | ||||||||||||||
| VCO | ||||||||||||||
| HCO | ||||||||||||||
| Deaf/Blind ASCII Calls | ||||||||||||||
| Deaf/Blind Baudot Calls | ||||||||||||||
| Speech-to-Speech | ||||||||||||||
| SPEED OF ANSWER | TOTAL | AVERAGE | ||||||||||||
| Avg. Speed of Answer | ||||||||||||||
| Service Level | ||||||||||||||
| Service Level (85/120) | ||||||||||||||
| CUSTOMER CONTACTS | TOTAL | AVERAGE | ||||||||||||
| TRS | ||||||||||||||
| Commendations | ||||||||||||||
| Complaints | ||||||||||||||
| General Assistance | ||||||||||||||
| Total | ||||||||||||||
| JUL | AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | |||
| CHARGES | ||||||||||||||
| Total TRS Charges | ||||||||||||||
| Total CTS Charges | ||||||||||||||
| Total Charges | ||||||||||||||
| TRS Rate | ||||||||||||||
| CTS Rate |
NOTES:
&"Calibri"&11&K000000Page &P &A
CTS Statistics Oregon Captioned Telephone Service Traffic Report July YYYY – June YYYY
| FY YYYY - YYYY Oregon CTS Patterns | ||||||||||||||
| AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL | Average | |
| Billable Minutes | ||||||||||||||
| Average Min Per User | ||||||||||||||
| Number of Active Users/Participants | ||||||||||||||
| Average Call Length Per User |
| CTS Traffic Patterns | TOTAL | Average |
| Call In | ||
| Voice In | ||
| Total Calls |
| Total Minutes | TOTAL | Average | |
| Intrastate | |||
| Interstate | |||
| International | |||
| Toll-Free | |||
| 900 | |||
| Answering Machine | |||
| Less 51% | Inbound 2-Line | ||
| General Assistance | |||
| Other | |||
| Total Minutes |
| Number of Calls by Each Traffic Pattern | TOTAL | Average |
| Intrastate | ||
| Interstate | ||
| International | ||
| Toll-Free | ||
| 900 | ||
| Answering Machine | ||
| Inbound 2-Line | ||
| General Assistance | ||
| Other | ||
| Total |
| CTS |
| Commendations |
| Complaints |
| General Assistance |
CTS JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL Average
NOTES:
&"Calibri"&11&K000000&A Page &P image1.png image2.png
File details come from the government source that posted it. Updated .