Attachment B - Statement of Work.pdf
PDF 88 KB Posted
- Solicitation number
- DQ1 KABA 2026000415 2
- Issued by
- Denver County, Denver City, Colorado
About this file
This Statement of Work outlines interpretation and translation services requirements for the Colorado Department of Labor and Employment (CDLE) Unemployment Insurance Appeals Office under contract KABA 2026000415. The contractor will provide English/Spanish and Spanish/English document translation and virtual verbal interpretation services on an as-needed basis. For written translations, the contractor must confirm receipt within one to two business hours and deliver completed documents within forty-eight business hours, with capability to meet same-day rush requests. For verbal interpretation, the contractor must confirm appointment requests within one to two business hours and maintain capacity for same-day services. The contractor is responsible for all proofing, editing, and correcting of translated materials to ensure accuracy and appropriate quality.
The contractor shall invoice the State within forty-five days following service delivery and may only bill for actual words translated in written services or completed quarter-hour increments with a one-hour minimum for verbal interpretation services, with a flat cancellation fee applicable for sessions cancelled within twenty-four hours. The contractor must maintain detailed monthly records throughout the entire contract performance period, including any option years, documenting the total number of written translations and verbal interpretation appointments performed. All materials shall be transmitted electronically in Adobe PDF or similar formats, or by facsimile, with invoices including the contract number and itemized service details.
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Attachment B - Statement of Work
Spanish Translation and Interpretation, DQ KABA 2026000415
(Submit with response) DQ Title: Interpretation and Translation Services (Spanish) DQ Number: KABA 2026000415
I. Introduction
The Colorado Department of Labor and Employment, Unemployment Insurance (UI) Appeals Office utilizes English/Spanish and Spanish/English interpretation and translation services during their day to day operations.
The Colorado Department of Labor and Employment, Unemployment Insurance
(UI) Appeals Office is seeking to contract for Spanish/English document interpretation and virtual verbal translation services.
Aspects of the services include established response times to:
● acknowledgement of the receipt of the translation requests,
● response times for the completion of the translation, and the
● ability to meet same day requests
II. Contractor’s Responsibilities
Written Translation For written translations, the transmission of materials between CDLE and
Contractor shall be by the exchange of electronic files. Most documents shall be sent back and forth between the Parties in an electronic format using Adobe PDF, or other similar software, or facsimile.
● Documents shall be submitted to the Contractor on an as-needed basis.
● Contractor shall confirm receipt by email within one ( 1) to two (2) business hours to authorized COLE staff(i.e., Scheduler), upon receipt of a request.
● Contractor shall return completed written translated documents within forty-eight (48) business hours. Time shall start upon receipt of confirmation email.
● Contractor shall provide all necessary proofing and editing of its translated material to ensure accurate, appropriate written translation.
● Contractor shall bear all costs related to correcting formatted or incorrectly written translation.
● Contractor shall have the capability to meet Rush (same day) translation services as required.
● Contractor shall retain monthly records for translation services
Spanish Translation and Interpretation, DQ KABA 2026000415 provided through the entire contract performance period, including any option year(s). The monthly records shall include, but not be limited to, the total number of written translations performed.
Verbal Interpretation
● For verbal interpreting, the scheduling of appointments between
CDLE and Contractor shall be by telephone or by email.
● Contractor shall confirm receipt of appointment request by email within one (1) to two (2) business hours to authorized CDLE staff
(i.e., Scheduler), upon receipt of a request.
● Contractor shall have the capability to meet Rush (same day) verbal interpreting services as required.
● Contractor shall retain monthly records for verbal interpreting services provided through the entire contract performance period, including any option year(s). The monthly records shall include, but are not limited to, the total number of verbal interpretation appointments performed.
Detailed Invoicing and Payment Procedures
● Contractor shall invoice the State within 45 days after performance of its Work. The State will only make payment to Contractor after its receipt of an acceptable invoice. The State will confirm accuracy of information reported and return any invoices that need to be adjusted for re-submittal.
● Contractor's invoice shall contain, but is not limited to, all of the following:
○ The Contract's number shown on the Signature and Cover Page for this Contract;
● Contractor shall only bill for the number of words translated.
● For verbal interpretation, Contractor shall only bill 1) for the amount of time spent in a scheduled interpretation session in completed quarter-hour increments with a 1-hour minimum or 2) a flat fee for cancellation within 24 hours of the scheduled session.
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