Attachment B - Shredder Service SOW.pdf

STATEMENT OF WORK (SOW)

ON-SITE SHREDDING SERVICES

1. Background

The Federal Emergency Management Agency (FEMA) Louisiana Integration Recovery Office (LIRO) has identified a requirement to shred paper documents and electronic data related to disaster recovery efforts. Work on this project requires that Contractor personnel have access to Privacy Act Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

2. Objective and Scope

The objective of this procurement is to acquire on-site shredding services to support the LIRO offices. The materials to be shredded include documents and electronic formatted medium which contain sensitive and personally identifiable information (PII) that must be protected from disclosure throughout the document shredding process. A total of twenty-seven containers are required, seven for the New Orleans Facility and twenty for the Baton Rouge Facility. Pickups shall conduct as follows, twice a month in Baton Rouge and once a month in New Orleans.

3. Tasks

The contractor shall provide locking collection containers with a minimum capacity of 200 lbs. to collect shredding materials as directed by the Contracting Officer’s Representative (COR). Shredders bins shall be 94 gallons. All items in the collection containers shall be shredded on-site by the contractor. The contractor shall provide all equipment to perform this service. Equipment shall be capable of cross-cutting the materials. All contractor vehicles and collection containers shall be clearly identified with the company’s name. A certificate of destruction shall be provided to the COR or designated technical monitor immediately after each shredding service.

4. Employee Identification

Contractor personnel working on this requirement shall wear an identification badge that, at minimum, displays the contractor’s name, the employee’s photo, and the employee’s name. Contractor employees shall comply with all Government escort rules and requirements.

5. Security and Confidentiality

The materials that will be shredded are sensitive in nature and shall be protected from unauthorized disclosure. Contractor personnel shall maintain the confidentiality of the material to be destroyed. If any contractor personnel are found to be reading any of the materials, the following actions shall be taken: a.) all shredding services are to be halted by the technical monitor; b.) all material collected for shredding shall remove from the mobile shredding vehicle; c.) FEMA’s security office will be notified; d.) the contractor is notified; e.) FEMA’s security personnel/escort will be promptly remove contractor’s personnel from the government premises.

5.1 Non-Disclosure Requirements

Contractor personnel who will have access to government documents or data shall sign a Non-Disclosure Agreement (DHS form 1100-6) and return it to the Contracting Officer before being given access to such information, data or documents.

5.2 Incident Reporting and Breach Notification

Office of Management and Budget (OMB) directives and internal policy requires the LIRO to security incidents that involve the loss and/or compromise of sensitive information and/or PII. The Contractor shall immediately notify the Contracting Officer of any actual or suspected loss, release or compromise of any LIRO document or electronic information under its control. The Contractor will support the LIRO in addressing issues and concerns resulting from the breach or incident.

6. Hydraulic Spill Response

In consideration of the large capacity hydraulic oil tanks installed on shredder vehicles, the Contractor shall provide a copy of its spill response plan, list of spill abatement equipment on board the truck, and the spill response coordinator’s name, phone, and email address.

7. Place of Performance

The Contractor shall perform contract activities at both facilities located at the following addresses:

Addresses/Locations 1500 Main Street, Baton Rouge, La 70802 1100 Allen Toussaint Blvd. New Orleans La. 70124

8. Hours of Operations

Contractor employees shall perform all work between the hours of 7:30 am CDT and 4:00 pm CDT, Monday through Friday except Federal holidays. However, there may be occasions when Contractor employees shall be required to work other than normal business hours including weekends and holidays, to fulfill requirements.

9. Period of Performance

The period of performance shall be September 1, 2026 – August 31, 2027 (base), with base of 12 months, and (3) 12-month option periods.

Option 1 September 1, 2027 – August 31, 2028.

Option 2 September 1, 2028 – August 31, 2029.

Option 3 September 1, 2029 – August 31, 2030.