Attachment B_RFI Information Sought.pdf

Attachment B_RFI Information Sought

The purpose of this request is to acquire a web-based application that provides evidence-based clinical review reference materials for both inpatient and outpatient services. Clinical review helps reduce unnecessary costs and improve the quality of care by ensuring that healthcare services are medically necessary and appropriate before they are referred to the community.

VA is seeking a web-based application that provides evidence-based clinical care review reference materials for referral coordination to ensure the patient receives the right care, in the right setting, at the right time, and for the right reason.

RFI Questions:

A - GENERAL INFORMATION

• A1. Organization Name and the year in which the company was established/ founded (please list any previous names used).

• A2. What is your socio-economic designation, if applicable?

• A3. Identify any contract vehicles you hold that support this work as described in the draft Performance Work Statement (PWS).

• A4. Please identify all Special Item Numbers (SINS), Pools or Constellations that are applicable to this requirement.

• A5. Please identify the NAICS code you believe is most appropriate for this requirement.

B – CAPABILITY AND EXPERIENCE INFORMATION

• B1. What is your company’s history and experience in the healthcare industry related to clinical care review tools, resources, guidelines and referral coordination?

• B2. Does your company hold any current accreditations such as Utilization Review Accreditation Commission (URAC)? If so, please list and provide initial accreditation date with expiration.

• B3. Is your company the manufacturer, distributor, or an equivalent solution to the interactive, web-based application referenced?

• B4. Can you provide references from clients in the healthcare industry?

• B5. How much lead time will your company need from notification of award to delivery of services?

C - License Agreement:

Provide unrestricted licensing to a web-based clinical review tool for up to but not limited to 2,700 end users.

• C1. Describe your process of assigning licenses for end users to include information needed and turnaround times.

• C2. Describe your process of managing licenses that have not been accessed/utilized after provisioned.

• C3. Describe how licenses can be purchased? For example, bundled together with other items for optimal functionality or purchased separately with other items? How can optimal functionality be reached?

D - Care Guidelines:

Provide access to evidence-based clinical care guidelines across levels of care (refer to accompanying PWS…)

• D1. What evidence-based guidelines are available for each level of care including but not limited to inpatient, outpatient, ambulatory care, mental health, home care, long term acute care, rehabilitation.

• D2. Describe your approach to developing evidence-based care guidelines.

• D3. Describe your process of revising the guidelines to ensure they are up to date with the current standards of practice.

• D4. Describe your process of developing custom, population-specific guidelines to include turnaround and publishing timelines.

• D5. What is available within the application to document referral coordination notes?

E - Training:

Provide educational resources and training to support VA to include certification for a core group of certified clinical trainers not to exceed 60 VA users.

• E1. Describe your training process for non-certified users of the clinical guidelines to include how competency is validated.

• E. Describe your initial and recertification processes for trainers certified in the use of the clinical guidelines.

F - Information Technology, Software Maintenance and Enhancements:

Provide ongoing maintenance and support for application to include but not limited to enhancements.

• F1. How do you ensure your web-based application maintains compatibility and compliance with common web browsers such as Chrome, Google, Microsoft?

• F2. Describe your approach to providing ongoing maintenance and support for existing software solutions to include updating evidence-based care guidelines.

• F3. How do you ensure timely resolution of software issues and bugs to minimize disruption to VA’s operations?

• F4. How will software enhancements align with VA’s Financial Management Business Transformation (FMBT) Program objectives?

• F5. Does your product currently integrate with any Electronic Health Records (EHR)? If yes, describe the integration and write back capabilities.

• F6. Will acquisition of your product require storage/generating of VA privacy and/or health information?

G - Customer Support:

Provide clinical and technical support to end users.

• G1. What is your customer service process and response times? How are complaints communicated?

• G2. Describe the type of support and service that can be received from a program/project manager for this product.

• G3. If necessary, will program/project management support be necessary for the lifecycle of the contract?

H - Data Reporting:

Provide data, at a minimum, relevant to the use of the evidence-based guidelines, customer support, and down-times.

• H1. What specific data reports are available (include data definitions and reporting cadence)?

• H2. Of the reports, which will VA have access to queue and/or pull-on demand?

I - Security and Compliance:

Ensure the security and compliance of software solutions with relevant regulations and standards, including but not limited to HIPAA, FISMA, and VA directives.

• I1. How do you ensure that the application developed or maintained by your organization complies with relevant regulations and standards, including HIPAA, FISMA, and VA directives?

• I2. Provide examples of security measures implemented in previous projects to safeguard sensitive data.

J - Pricing:

• J1. Please provide a rough order of magnitude (ROM) for all associated tasks/deliverables.