Utility Billing & Customer Service Courier Schedule

Attachment A is a utility billing and customer service schedule exhibit prepared for Collier County, Florida's Invitation to Bid (ITB) No. 25-8427 for courier services. The schedule outlines comprehensive daily pickup and delivery routes required five days per week (Monday through Friday) across multiple locations in Naples, Florida. The courier service must collect cash deposits, check payments, and bank deposit bags from three primary pickup locations—Utility Billing & Customer Service-GG (11985 Collier Blvd., Suite 7), Utility Billing & Customer Service-NN (2335 Orange Blossom Dr.), and Utility Billing & Customer Service-Merc (4420 Mercantile Ave)—and deliver these items to the main Utility Billing & Customer Service facility at 4420 Mercantile Ave. before 11:00 am on their respective service days. Additionally, bank deposit bags must be transported from the Mercantile Avenue location to FFB at 3560 Kraft Rd by 2:00 pm the same day. Specific pickup times are established at 9:00 am for cash deposits and 10:00 am for check payments and bank deposit bags, with the delivery window for bank deposits to FFB occurring between 10:00 am and 1:00 pm.

The schedule demonstrates the operational frequency and logistical requirements for the county's utility billing division courier needs, which represents a portion of the approximately $60,000 annually spent on courier services across all county departments covered under the broader ITB. The bid submission deadline is October 22, 2025, at 3:00 pm through the county's OpenGov platform. The contract will be awarded for an initial three-year term with two potential one-year renewal options. Vendors must provide all-inclusive pricing covering labor, insurance, equipment, materials, fuel, and travel expenses, with pricing remaining firm during the initial three-year period. Insurance requirements include Workers' Compensation, Employer's Liability, Commercial General Liability, and Automobile Liability coverage with specified minimum limits, and vendors must maintain current E-Verify enrollment and a Collier County Business Tax Receipt to be considered.