Attachment A - Statement of Work.docx

STATEMENT OF WORK

JANITORIAL SERVICES

FLORIDA NATIONAL CEMETERY

6502 SW 102nd Bushnell, FL 33513

A.1 BACKGROUND

The Department of Veterans Affairs, National Cemetery Administration (NCA) honors veterans with a final resting place and lasting memorials that commemorate their service to our nation. National cemeteries are national shrines. Every action by contracted personnel at a national cemetery must be performed with the special care, reverence, dignity, and respect that acknowledges the cemetery as the final resting place that commemorates the service and sacrifice that service members, Veterans and their families made for our Nation. Because of the special significance and attention, it receives from the public, strict adherence to contract specifications, terms and conditions are essential.

A.2 SCOPE

(a) The Contractor shall furnish all personnel, supervision, transportation, equipment, supplies, and materials necessary to provide Janitorial Services at Florida National Cemetery – 6502 S.W. 102nd Ave, Bushnell FL 33513

(b) Janitorial Services include cleaning of Administration Building, Public Restrooms, Honor Guard Building and Maintenance Building (including, but not limited to office areas, lobby area, visitor areas, employee areas and employee, public restrooms, and unoccupied storage areas). Location and approximate size of areas to be cleaned are as follows: Areas requiring cleaning services and approximate sizes.

7. Maintenance Forman Work leaders- (3003) 750 – SQ/FT

Total SQ/FT for cleaning purposes

Note: These are our approximate sizes for the buildings; If the contractor would like to have exact sizes of buildings, then they may do so at their own expense. The Contractor may decide to plan to obtain the actual square footage on an APPROVED SCHEDULED visit.

(c) Contractor Furnished Supplies: The Contractor shall furnish Restroom & Kitchen areas with sufficient supplies to ensure that they do not run out. Backup supplies shall be stored in the janitorial closet. The Contractor shall be responsible for furnishing and managing on-hand quantities of the following supply items:

· Hand soap for restrooms and kitchen area

· Toilet paper (2 ply) for restrooms

· Paper hand towels for restrooms and Kitchen Areas

· Sanitary bags for ladies’ restroom

· Wastebasket liners for all building waste receptacles

· Bio based “green” products PER USDA Standards & NCA Directives 0058

· Cleaning Solutions (Biodegradable / Nontoxic)

· Germicides & Disinfectants (to include viral disinfectants)

· All deodorant refills for spray deodorizers

· Urinal deodorizer blocks/urinal cakes

· Urinal Mats

(d) Government Furnished Supplies: Hand sanitizer dispensers and hand sanitizer shall be furnished by the Government.

(e) Performance & Work Hours: All janitorial services shall be performed daily, Monday through Friday to include designated working holidays and/or designated weekend workdays. Monday Through Friday from 07:30-15:30 PIC restroom and Cortege restroom will be cleaned by 09:00am before the start of Services for that day.

(f) Period of performance:

A.3 CLEANING REQUIREMENTS

Contractor shall furnish all supervision, labor, equipment, supplies, and materials necessary to clean all buildings, restrooms and all other areas as identified by the Contracting Officer Representative (COR) in accordance with all contract terms, conditions, and specifications. Contractor should fill out daily cleaning verification sheets provided for each restroom.

DAILY Cleaning Requirements: Clean and Disinfect Administrative Building, Public Information Center, Honor Guard Building, and Maintenance Building and Satellite Building. Administrative Note: Separate Mops will be utilized to clean restrooms and common areas. Requirements are Monday through Friday excluding Federal Holidays

1. Daily Cleaning of Buildings

· Empty, Clean & Line all waste cans.

· Clean all glass surfaces and doors with glass cleaner.

· Clean all light switches/push plates and door handles.

· Clean Interior / Exterior Lobby Doors. Clean/ Polish with glass cleaner.

· Clean glass area on doors at lobby entrance.

· Clean & damp-wipe all tables, chairs, wall pictures and wall clocks.

· Vacuum all upholstered furniture.

· Vacuum Carpet & Rug Areas.

· Clean, organize and maintain the Janitor's closet.

· Sweep & Wet Mop all floors.

· Dust/Damp wipe, counter tops, windowsills, and top of filing cabinets.

· Clean Microwave (inside and out) in employee break areas.

· Clean sinks in employee break areas.

· Clean/wipe down the outside only of all refrigerators.

2. Daily Restroom cleaning

· Sweep and mop floors, clean mirrors, clean sinks, toilettes, baby changing stations.

· Remove all trash, Clean, Sanitize and Replace waste basket liners in all trash receptacles.

· Fill or Refill as necessary all soap dispensers, toilet paper, paper towels, and urinal mats.

· Clean exterior of all soap dispenser(s) and paper towel holder(s).

· Clean all glass, mirrors, and stainless-steel areas with appropriate cleansers.

· All floors, sinks, toilets/urinals shall be cleaned with a germicide disinfectant.

· Clean/wipe down all walls and partitions and holder(s).

Weekend and Holiday Cleaning Requirements: Thoroughly Clean Public Restrooms during weekends and Federal Holidays from 09:00am-4:00pm.

· Sweep and mop floors, clean mirrors, clean sinks, toilettes, baby changing stations.

· Remove all trash, Clean, Sanitize and Replace waste basket liners in all trash receptacles.

· Fill or Refill as necessary all soap dispensers, toilet paper, paper towels, and urinal mats.

· Clean exterior of all soap dispenser(s) and paper towel holder(s).

· Clean all glass, mirrors, and stainless-steel areas with appropriate cleansers.

· All floors, sinks, toilets/urinals shall be cleaned with a germicide disinfectant.

holder(s).

· Clean/wipe down all walls and partitions.

· Deodorize Floor Drains.

WEEKLY Cleaning Requirements: Clean and Disinfect Administrative Building, Honor Guard Building, and Maintenance Building.

· Clean Vents - Vacuum or dust vents, Window Treatment (shades) with treated cloth

· Clean Baseboards/cove base

· Clean Interior Corners, Walls, Doors, and Windows remove all cobwebs & dust.

· Clean walls, partitions, floors, sinks & toilets / urinals with germicide disinfectant.

· Deodorize Floor Drains

· Clean under sinks in kitchen

SEMI-ANNUAL Saturday Cleaning Requirements one week prior to Memorial Day and one week prior to Veterans Day: Contractor shall furnish all equipment, supplies, materials, labor, and supervision necessary to clean all windows and carpeted areas in the following locations:

1. Administrative Building

2. Maintenance Building/Honor Guard Room

3. Public Information Center

· Clean all Windows (inside and outside). Window cleaning shall be completed no earlier than one week prior to Memorial Day (May) and Veterans Day (November)

· Shampoo Clean all carpeted areas.

· Strip, wax, seal identified vinyl, tile, and stone flooring.

A.4 CONTRACT MANAGEMENT

A.4.1 The assigned Contracting Officer (CO) is the Administrator of this contract. They are assigned to the National Cemetery Administration Contracting Service, 18434 Joplin Road. Triangle, VA 22172.

A.4.2 The assigned Contracting Officers’ Representative (COR): Works under the delegation of limited authority by the Contracting Officer. The COR is responsible for providing contract oversight and technical guidance to Contractor, placing orders for services, certification of invoices, and overseeing technical aspects of the contract. The COR is not authorized to add, modify, delete, or otherwise change any of the costs, specifications, provisions, requirements, terms or conditions of the contract and delivery orders issued by the CO under the contract. All contract administrative functions reside under the Contracting Officers.

A.4.3 Site Manager: The Contractor shall provide a “Site Manager” for directing, overseeing, and coordinating the work involved. Communication by the Site Manager with the COR (or designee) is strongly encouraged. The Contractor shall furnish a copy of the contract specifications to the Site Manager and each employee performing work under the contract to ensure they are completely familiar with the requirements. Any damage to cemetery property, structures or grounds caused by the Contractor and/or its personnel shall be repaired or replaced at the Contractor’s expense, as directed by the COR.

A.5 STANDARDS OF CONDUCT

The Contractor is responsible for the ethical conduct of its employees. These standards and regulations are enforceable under Title 38, U.S.C. Section 218. Contractor personnel shall adhere to the following standards of dress and conduct while performing work at/within Bay Pines National Cemetery:

(a) Contractor shall maintain satisfactory conduct and work performance of its personnel including administering disciplinary action when determined necessary. It will be at the discretion of the COR to initiate immediate removal of Contractor personnel from cemetery grounds if conduct standards are not adhered to during contract performance.

(b) Contractor shall remove his/her employee from the cemetery for cause to include but not limited to willful misconduct and/or unacceptable performance of the work required under the contract. Misconduct shall form the basis for immediate contract enforcement action, to include immediate removal from the cemetery.

(c) Contractor-furnished personnel, supplies, services, equipment, and materials, including personnel provided and necessary for contract performance shall be fully compliant with applicable OSHA, Federal, State, County, and local ordinance laws & regulations. The Contractor is responsible for training its personnel regarding safety precautions and procedures prescribed by OSHA Standards.

(d) Contractor personnel appearance and conduct shall always be professional and unobtrusive. Questions from cemetery visitors shall be politely referred or directed to cemetery personnel.

(e) Contractor-furnished uniforms, sleeved shirts, long pants, neat jeans, or capris are permissible. Contractor personnel shall be fully clothed, to include an upper garment to cover the body from waist to neck. Tank tops as an outer garment are prohibited, as well as any garments which display a message or slogan affixed thereon.

(f) It is expected that personnel will conduct themselves in a respectful manner, not engaging in loud boisterous behavior or use profane or abusive or otherwise inappropriate language. Radios and/or video or otherwise electronic games / devices are not permitted while performing work on the grounds of the cemetery.

(g) Consume food and beverages only within areas designated by the COR(s). Use of intoxicating beverages and/or drugs is strictly prohibited. Contractor personnel shall not eat or drink beverages except water or non-alcoholic beverages while in the work area. The use of intoxicating beverages and/or drugs on cemetery premises is strictly prohibited and a violation of Federal Law and will not be tolerated.

(h) Contractor personnel shall take all necessary precautions to prevent damage to cemetery property, structures, and grounds during performance of this contract. The Contractor shall be liable for replacement costs for property damaged because of negligence attributed to the Contractor and/or their personnel. There is no limitation on the Contractor’s liability. Under no circumstances shall the Government indemnify and hold harmless the Contractor from any or all damages and expenses of any kind for harm incurred by the Contractor, or from all damages, expenses, or claims, which may arise from third party claims.

A.6 USE OF CEMETERY FACILITIES

(a) The Government shall not be responsible for any loss, damage, or theft of Contractor items, nor shall free telephone service be provided. Contractor shall be responsible for acceptable standards of housekeeping and custodial maintenance of cemetery facilities used by Contractor's employees.

(b) Parking is not a condition or term of this contract. However, when local conditions are such that parking is permitted, Contractor employees may park privately owned vehicles in the area designated for parking by the COR.

(c) The Contractor will be responsible for safely handling any chemicals, cleaning solutions, etc. in accordance with manufacturers recommendations. An SDS (Safety Data Sheet) is required for all chemicals and cleaning solutions used in performance of this contract. Contractor shall be responsible for maintaining an up to date SDS binder with any and all chemicals, cleaning solutions, etc. used by the contractor which will be kept in the Janitor supply closets.

(d) Electricity and water will be furnished by the Government.

A.7 SAFETY & SECURITY

(a) The Contractor shall, always, exercise care and caution in performing the duties described in the statement of work so as not cause injury to themselves or other persons.

(b) The Contractor shall perform the assigned task and duties in a safe manner in accordance with VA, NCS, and OSHA regulations and policies.

(c) The Contractor shall indemnify to protect itself, and render the United States Government, its employees, agents, and representatives, harmless from any liability resulting from personal injury arising out of performance of the work contained herein.

(d) The Contractor shall possess and maintain all necessary insurance, licenses and permits required for contract performance. The Contractor shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the State of Florida.

(e) Reporting "on-the-job" Injuries: The Contractor is required to report all "on-the-job" injuries incurred by the Contractor, its agents, or employees, resulting from performance of this contract. Contractor will notify the COR (either orally or via telephone) within twenty-four (24) hours of the injury and provide details and exact location of the incident. This will be followed up by a written notice to the COR no later than the next business day. Any Contractor (including its agents and employees) that knowingly files a false claim may be criminally prosecuted.

A.8 FEDERAL HOLIDAYS

A COR from the Bay Pines National Cemetery will be responsible for informing the contractor no later than 48 hours before they are needed to perform any weekend or holiday work.

All work required under this contract will be performed during normal cemetery hours of operation with the starting time of 0800 am to ensure that the facilities cleanness at the start of the day. Except for holiday/weekend work schedules, work is normally not conducted on Federal holidays. The following is a list of all Federal holidays:

A.9 RECORDS MANAGEMENT:

Prior to termination or completion of this contract, the contractor/subcontractor must not destroy information received from the VA, or gathered/created by the contractor while performing this contract without written approval by the VA. Any data destruction done on behalf of the VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.