ATTACHMENT A_PWS.docx

W91QVN-22-R-0111

ATTACHMENT A

Performance Work Statement (PWS) Maintenance and Repair of Critical Facilities at Camp Humphreys and Camp Yongin

1.0. Introduction. This is a non-personal services contract to provide preventive maintenance, on-call service, and minor repair of real property equipment in the critical facilities and dining facilities at Camp Humphreys and Camp Yongin. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in the Performance Work Statement (PWS). The Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

1.1. Background. The Government needs enhanced maintenance program in the specific areas of heating, ventilating, and air-conditioning (HVAC) system, electrical systems, and built-in food service equipment of those selected buildings as a separate maintenance contract (See buildings list in paragraph 2.1.3.1).

1.2. Objectives. The objective of this contract is to provide preventive maintenance, on-call repair service, and repair/replace malfunctioning HVAC and electrical system or equipment of critical facilities and dining facilities at the Camp Humphreys and Camp Yongin. The preventive maintenance includes scheduled inspection, test, maintenance, minor repair and replace parts routinely in accordance with manufacturers’ guidelines. The Contractor shall perform, coordinate, and complete the requirements of the contract in cooperation with Fire Alarm maintenance, Boiler Maintenance, Overhead Lifting Crane maintenance, Natural Gas maintenance, Kitchen Hood Duct cleaning & Elevator Maintenance contractors or trades performing work at USAG Humphreys promptly and diligently as required by the standards of this contract.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based. The Contractor shall determine the best and most cost-effective ways to fulfill preventive maintenance, minor repair, and their component needs, emphasizing innovation and commercial best practices.

1.3. Climatic Conditions. The average annual rainfall is 53 inches; with the wettest months being July - August. The average annual snowfall is 11 inches, with snowfall expected during the period of December - February. The average frost-free period (growing season) during the year is about 225 days. The first killing frost may be expected in November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 90- and 15-degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 26 degrees in the month of (January) to a high of 80 degrees in the month of August. Summer temperatures often reach 95 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4. Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC) prior to outages that will impact the functionality of the system, special problems, or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5. Dust Suppression. The Contractor shall perform dust suppression as directed by the COR/ACOR.

2.0. Requirements.

2.1. Description of Services. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide maintenance and repair services for thirty-three (33) critical facilities in the Camp Humphreys and Camp Yongin, as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

2.1.1. Non-Personal Services. The personnel rendering the services are not subject; either by the contract terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2. General Information.

2.1.2.1. Period of Performance (POP). The ordering periods shall be one (1) 12-months base ordering period (included 3 months Phase-In) and four (4) 12- months optional ordering periods. Performance period shall be identified at the task order level.

2.1.3. Place of Performance and Hours of Operation.

2.1.3.1. Place of Performance. The work to be performed under this contract will be performed at the facilities listed below. The facilities to be serviced will be added/deleted with modification in accordance with government’s needs.

2.1.3.2. Hours of Operation. The Contractor is responsible for conducting business, between the hours of 0800 – 1700 hours, Monday through Friday except ROK holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. However, the Contractor shall receive service calls 24 hours a day/7 day a week and respond to emergency service calls within two (2) hours including weekends and holidays.

2.1.4. Holidays.

ROK LEGAL HOLIDAYS

U.S. LEGAL HOLIDAYS

2.1.4.1. The Contractor shall respond to emergency service calls within two (2) hours of notification outside the normal duty hours as required, including holidays.

2.1.4.2. Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled workday, the Contractor shall:

2.1.4.2.1. Reschedule the work to be performed the following day unless the following day is a weekend, a legal ROK holiday (Listed in paragraph 2.1.4), or

2.1.4.2.2. Reschedule the work on a day mutually agreed between the COR or the appropriate facility representative(s).

2.1.4.3. Inclement Weather Delay. If the Contractor determines the weather condition is unsafe for continued operations, then the Contractor shall notify the COR within two (2) hours of suspension of operation. The Contractor shall resume operations with approval from the COR.

2.1.5. Travel/Temporary Duty. N/A

2.1.6. Emergency Services. Contractor is responsible for all emergency medical treatment and services for their personnel.

2.1.6.1. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR not later than (NLT) two (2) hours of the incident.

2.1.7. Contract Administration and Management.

2.1.7.1. Post Award Conference/Periodic Progress Meetings. The Contractor shall attend the post award conference as required by the contracting activity in accordance with Federal Acquisition Regulation Subpart 42.5. Periodic progress meetings may occur with COR and other appropriate government personnel to provide the Contractor's performance and to receive feedback from the contractor on any issue that may hinder the contractor’s performance. Appropriate action shall be taken to resolve outstanding issues raised in the meeting. These meetings shall be at no additional cost to the government.

2.1.7.2. The administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3. The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and any provisions contained elsewhere in this contract meaning authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without proper authority and solely at the risk of the Contractor. Communications pertaining to contractual administrative matters shall be addressed to the assigned contract specialist and the KO. There shall be no changes or deviation from the terms and conditions without a written modification to the contract issued by the KO authorizing such changes. The KO will approve all submittals and plans required in accordance with this PWS.

2.1.7.3.2. Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Alternate COR may be assigned to assist in contract oversight in accordance with (IAW) AR 70-13, Management and Oversight of Service Acquisitions. Alt COR and/or ACOR shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operational type of problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the COR appointment letter.

2.1.7.3.2.1. COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to direct changes to the terms and conditions of the contract especially regarding the cost, quantity, or schedule.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Government and does not have the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8. COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: Ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9. Subcontract Management. If the Contractor subcontracts part of the work to be executed within this contract, the Contractor (Prime) has total responsibility of subcontractor’s performance and the U.S. Government will not supervise subcontractor. The contract is between the prime Contractor and the U.S. Government and will be administered and executed as such. The Contractor shall submit the subcontract management plan to the COR within five (5) working days after contract award if subcontract is required to repair, replace, inspect, test and commissioning for Cooling Towers, Chillers, Computer Room Air Conditioning Units (CRACs), and Heat Pumps. The subcontract management plan shall contain at a minimum, but not limited to the:

1. Name of subcontract

2. Past performance and experiences of subcontract

3. Business Licenses or Permit

4. Responsibilities in this contract

5. Quality Control plan for subcontractor’s performance

2.1.10. Contractor Employees and Qualification.

2.1.10.1. Key Personnel. The following personnel are considered key personnel by the Government. The contractor shall notify any changes in writing to the KO and COR before the changes in personnel become effective. Upon notification of a vacancy of Key Personnel, the contractor has up to 15 calendar days to fill the position with an individual that meets or exceeds the requirements for that key position and the qualifications of the person they are replacing. In interim (while a back-fill is being sourced). The Contractor shall notify the KO and COR and obtain the Government concurrence for the replacement of key position. Qualifications for all key personnel are listed below:

2.1.10.1.1. Contract Manager (CM). The Contractor shall provide a CM who shall be responsible for the performance of the work. The CM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. During normal duty hours, the CM shall respond within one (1) hour from the time notified by the COR to meet on the installation at the location specified by the COR. After duty hours and weekends, the CM shall respond within two (2) hours from the time notified by the COR to meet on the installation at the location specified by the COR. The CM shall have at least two (2) years of experience as a CM in building maintenance or HVAC maintenance. The CM shall be able to understand, speak, read, and write English effectively.

2.1.10.1.2. Quality Control Manager (QCM). Along with the CM, a QCM supervises the quality control functions and activities of the contract performance on-site to include quality control inspection schedules and the collection of quality records. The proposed person shall have minimum of three (3) years relevant working experience with the Direct Digital Control (DDC) system, Computer Room Air-Conditioning Units (CRACU) technology field, as well as maintenance of digital HVAC systems and equipment. The QCM shall be required to understand and communicate English effectively. The QCM shall have either U.S. or ROK Professional Engineer (PE) valid license in HVAC or Electric engineering discipline.

2.1.10.1.3. Site Safety & Health Officer (SSHO). Carries out inspections on-site to determine hazardous situation, implements and enforces safety policies by applying updated knowledge on safety methods and standards that reduce the risk of accidents, and communicates with the COR regarding safety. The SSHO shall have minimum of three (3) years relevant experience working with the design, construction or maintenance of digital HVAC systems and equipment. The SSHO shall have a valid license(s) in Engineer Air-Conditioning Refrigerating Machine (공조냉동기계기사), Engineer Electricity (전기기사), Engineer Industrial Safety (산업안전기사), or higher grade issued by either U.S. or ROK Government. The SSHO shall be required to understand and communicate in English.

2.1.10.1.4. Heating, Ventilating and Air-Conditioning (HVAC) Engineer. Carries out repairs and maintenance, and tests HVAC units and system of large facilities. The HVAC Engineer shall have minimum three (3) years of relevant experience in the field of repair and maintenance of building automation system and HVAC systems. The HVAC Engineer shall have a valid license in Engineer Air-Conditioning Refrigerating Machine (공조냉동기계기사), or higher grade issued by ROK Government. The HVAC Engineer shall not be the same person as either QCM or SSHO.

2.1.10.1.5. Electrical Engineer. Performs maintenance on electrical systems, backup systems, and electricity-powered equipment. Carries out scheduled maintenance and preventative repairs on electrical systems. Performs electrical system inspections and assess potential problems to ensure that systems are operating at their highest possible operating condition. The Electrical Engineer shall have minimum three (3) years of relevant experience in the field of backup electrical system, uninterrupted power supply (UPS), and maintenance of building electric systems and equipment. The Electrical Engineer shall have a valid license in Engineer Electricity (전기기사), or higher grade issued by the ROK Government. The proposed personnel shall be required to understand and communicate in English. The Electrical Maintenance Engineer shall not be the same person as the SSHO.

2.1.10.1.6. Industrial Engineer Boiler. Inspects and test safety devices daily on boilers in buildings, kitchen equipment in dining facilities, and gas utility systems, related industrial type equipment necessary to keep all components from performing safely and energy efficiently. The Industrial Engineer Boiler shall have minimum three (3) years of relevant experience in installation and maintenance of gas/oil/electric operated water heating system. The proposed person shall have a valid license in Industrial Engineer Boiler (보일러산업기사), or higher grade issued by the ROK Government. The Industrial Engineer Boiler shall be required to understand and communicate in English.

2.1.10.2. Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves by wearing uniform or high visibility vest with company name (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.10.3. Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for misconduct or security reasons. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.10.4. Contractor Hiring Restrictions. The Contractor shall not hire or subcontract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.2. Support. N/A

2.3. Training. N/A

2.4. Real Property Records Updates. N/A

2.5. GIS. N/A

2.6. GIS Support Services. N/A

2.7. GIS Files. N/A

2.8. Other Documents. N/A

2.9. Historic Property or Archaeological Site. N/A

2.10. Repair and Replacement. N/A

2.11. Special Requirements

2.11.1. Security.

2.11.1.1. Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) changes at any individual facility or installation.

2.11.1.2. Motor Vehicle Operators. All Contractor personnel shall possess a valid driver’s license, certificates, and permits applicable to the type and class of vehicle being operated.

2.11.1.3. Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers in the installation within seven (7) working days from the beginning of Phase-In period for review and approval by the COR and sponsor. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration Section. Proof of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.11.1.4. The Contractor shall provide all information required for background check to meet installation access requirements which will be conducted by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.11.1.5. Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the COR/ACOR, NLT the tenth (10th) of each month following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period. The Contractor will be provided a government furnished on-site staging area for necessary equipment and materials. The Contractor shall secure the area at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material. The Contractor shall ensure debris of any type will be disposed in accordance with the local policies and directives.

2.11.2. Security Training.

2.11.2.1. iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all the Contractor’s employees and associated subcontractors. This training is used to inform employees the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete and provide a copy of the training certificate to the COR within 60 calendar days of beginning of Phase-In and within five (5) calendar days of new employees commencing performance.

2.11.2.2. AT Level I Training. This standard language is for contractor employees with an area of performance within an Army controlled installations, facilities, or area. All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access area shall complete and provide a copy of AT Level I awareness training certificate to the COR within thirty (30) calendar days of beginning of Phase-In and within five (5) calendar days of new employees commencing performance. AT Level I awareness training is available at the following web site: http://jko.jten.mil.

2.11.2.3. Access and general Protection/Security Policy and Procedures. Contractor and all associated subcontractor’s employees shall provide all information required for background check to meet installation access requirements which will be conducted by the installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.11.2.3.1. For Contractor that do not require CAC, but require access to a DoD facility, or installation. Contactor and all associated subcontractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.11.2.3.2. For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

2.11.2.3.3. Pass and Identification. The Contractor shall ensure the pass and identification items (valid driver’s license, current vehicle registration, current vehicle inspection, and current insurance) required for the contract performance are obtained for contractor and non-government owned vehicles by the US Army Garrison Humphreys (USAG-H) Directorate of Emergency Services (DES) Visitor Center.

2.11.2.3.4. Operations Security (OPSEC). Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III), Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and all other applicable background checking processing in accordance with (IAW) the United States Forces Korea (USFK) Military Police Installation Access Control Regulation 190-7, the status of forces agreement (SOFA), and all other theater regulations.

2.11.2.3.5. Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.11.3. Safety Plan.

2.11.3.1. Safety Plan. The Contractor shall develop and implement a safety program for their employees. The Contractor shall submit the Safety Plan to the KO and COR for review and acceptance within 30 calendar days of beginning of Phase-In. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.11.3.2. Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.11.3.3. Accident investigations, reports, and logs. The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents within 30 minutes of accident occurrence to the Contracting Officer/Representative (KO/COR). The Contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format no later than five (5) working days following the accident. Implement corrective actions as soon as possible. The accident investigation reporting format shall include at a minimum.

a. Contract number and contract name/description

b. Name of contractor

c. Date/Time of accident

d. Date report was completed

e. Detail description of events that lead to the accident

f. Root cause of accident

g. Corrective action(s) to prevent recurrence.

The following require immediate accident notification and written accident report

The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the COR/ACOR/Quality Assurance Representative (QAR), and provide corrective action plan to the COR.

2.11.4. Training, Physical Requirements, or other Expertise Required.

2.11.4.1. The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified and/or licensed, as appropriate per the South Korean National, Provincial, Municipal, or local governmental organizations. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas as required. The Contractor shall ensure all required certification or license for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to the start of work.

2.11.5. Environmental Requirements.

2.11.5.1. Green Procurement. N/A

2.11.5.2. Environmental Compliance. The Contractor shall comply with all Federal, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Material Safety Data Sheets (MSDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. Upon request from the COR/ACOR, the Contractor shall provide all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.11.5.3. Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the COR for approval within thirty (30) days of beginning of Phase-in IAW Spill Prevention Control and Countermeasure Plan.

2.11.6. Contingency Plans.

2.11.6.1. General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days of beginning of phase-in, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the COR for review and approval.

2.11.6.2. Mobilization Contingency Plan. N/A

2.11.6.3. Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan to the COR within thirty (30) days of beginning of Phase-In.

2.11.6.4. Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks

b. Maintain electrical emergency generators

c. Process and execute emergency and urgent service and work orders

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT full performance start date.

2.11.6.5. Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the COR for approval at least thirty (30) days prior to the proposed effective date.

3.0. Performance Requirements and Standards.

3.1. High Level Objectives (HLO).

3.1.1. Performance Task Requirements, Standards and Acceptable Quality Threshold (AQTs).

3.1.1.1. Damage Caused by the Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.2. Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2. Transition (Phase In/Phase Out). The Contractor shall have key personnel on board, during the three (3) month of phase-in period. The plan shall specify a training program and a date for transferring responsibilities for the work. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure all contract requirements and services are maintained at the required level of proficiency and shall be met prior to the start of full performance.

3.2.1. Phase-In. This requirement includes three (3) month phase-in period. The Contractor shall meet all requirements IAW the contractor’s phase-in plan and shall meet periodically with the COR or ACOR to assess the progress. The Contractor shall perform contract requirements from the first day of full performance. Government transition actions include, but not limited to, processing the contract and contractor personnel for installation access to perform contract services. There shall be no negative impact on scheduled performance caused by inadequate phase-in. The contractor shall perform inventory to the equipment shown on the Technical Exhibit 3 - Equipment Inventory Information, Para 7.3. of the PWS. The contractor shall submit, in writing, a list of all employees under this contract to the COR within below schedule. The list shall include full name of each employee and his/her position. See table below for summary of Phase-In schedule:

· NOTE: The Contractor shall submit explanation for delays in writing to the COR prior to the due date of tasks listed above in summary of Phase-In schedule.

3.2.1.1. Prepare to assume full responsibility on the first day of full performance.

3.2.1.2. Ensure Phase-In operations do not interfere with Government performance of essential services.

3.2.1.3. Mobilize, train, orient, and in-process (vehicle registration, identification cards, licensing) the workforce as required to meet the full performance.

3.2.1.4. Develop a recruitment plan that provide for “full” manning level by the first day of full performance. The new contractor shall be 100% staffed by the first day of contract performance.

3.2.1.5. Identify all employees during Phase-In, by position, functional area labor category, and certifications; and be prepared for full performance at completion of Phase-In.

3.2.1.6. Attend the pre-performance orientation briefings and on-site tour of facilities.

3.2.1.7. Provide all contract required plans to the KO/COR for review and comment on acceptability prior to the end of Phase-In period.

3.2.1.8. Obtain GFEBS account for data entry. Contractor shall submit DA Form 2875 (System Access Authorization Request) within 30 days after the start of the phase-in to the COR for government system and GFEBS access. Contractor shall take cyber awareness training and complete required GFEBS training modules.

3.2.2. Phase-Out. The Contractor shall retain full responsibility for meeting contract requirement until completion of the contract. The Contractor shall provide access to the sites and to all documentation generated because of performing services on this contract to the new contractor during the phase-in period. The contractor shall conduct a joint inventory with the government of all sub hand-receipted equipment during the phase out period. The Contractor shall certify the inventory after completion of each site inventory. The Contractor shall be responsible for replacing missing items.

3.2.2.1. Phase-Out transition conference. The Contractor shall participate in the phase-out transition conference and follow-on meetings to address any issues with the transition. The date and time of the conference will be determined by the Government in coordination with the contractor.

4.0. Performance Requirements Summary (PRS) Matrix.

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to the mission success.

NOTE: Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

4.1. Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to ensure the Contractor is performing IAW the PWS. The QASP defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2. Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW the PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is how they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, the title, and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. The Quality Control Plan shall include the following:

4.2.1. Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be always made available to the Government during the term of the contract.

4.2.2. Deficiency Prevention. An Inspection form describing the method for identifying and preventing defects in the quality of service performed.

4.2.3. Inspection Record. The inspection record shall provide the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section, etc.) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic, etc.)

g. Frequency (daily, weekly, monthly, etc.) of inspection.

5.0. Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, minor repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

6.0 Deliverables.

7.0. Related Documents.

7.1. Definitions and Acronyms

7.1.1. Definitions.

7.1.1.1. Acceptable Quality Threshold (AQT). The AQT is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2. Addition. A change to a real property facility that adds to its overall external dimension or footprint.

7.1.1.3. Alteration. A change to interior or exterior facility arrangements or components to improve current use. This includes installed equipment made a part of an existing facility. Additions, expansion, or extensions are not alterations.

7.1.1.4. Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the Requiring Activity (RA) and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.5. Asbestos Hazard Abatement. Activity is defined as any activity involving the removal, renovation, enclosure, repair, or encapsulation of any asbestos containing materials in any amount.

7.1.1.6. Breakdown. The stoppage or collapse of equipment, of a facility, or a component thereof, which requires immediate corrective action to restore it to an operating condition.

7.1.1.7. Cannibalize. Remove parts from Government property for use or for installation on other Government property.

7.1.1.8. Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.9. Completion Time. The interval between the time the contractor receives the request for the service and the time all work requested is completed and the work order is closed out.

7.1.1.10. Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

7.1.1.11. Contract Discrepancy. A failure of the Contractor to perform IAW contract…