Attachment A - Labor Categories_Position Decriptions_19AQMM22R0202.docx

ATTACHMENT A

Labor Categories/Position Descriptions

1 Labor Categories

1.1 Program Analysts

· Chief Analyst

· Level IV Analyst

· Level III Analyst

· Level II Analyst

· Level I Analyst

1.2 Area Leads

· Consultation Lead - Level I

· Consultation Lead - Level II

· Measurement Lead - Level I

· Measurement Lead - Level II

· Marketing and Strategic Planning Lead - Level I

· Marketing and Strategic Planning Lead - Level II

· Data and Social Science Lead - Level I

· Data and Social Science Lead - Level II

· Innovation Lead

1.3 Trainers

· Trainers

2 Labor Category Descriptions

2.1 Chief Analyst

2.1.1 Responsibilities:

· Leads low to high cross-functional projects and programs end-to-end using a formal PMO process.

· Facilitates the development of a charter and integrated timeline.

· Ensures all functions remain on schedule and issues get resolved or escalated.

· Facilitates regular meetings to review project status for active and pending projects.

· Collaborates with core team to develop solutions and leads project team through implementation and completion. Responsible for reporting status of individual and groups of projects and programs.

· Provides appropriate levels of detail and summarizes complex issues succinctly.

· Manages internal and external relationships in support of program.

· Provides consultation on projects that integrate into an organized program.

· Creates, maintains, and distributes routine PMO reports, including status reports and updated Gantt charts.

· Manages/oversees teams responsible for the delivery of a portfolio of projects and programs.

· Serves as a point of contact to clients and escalation point for staffing, bandwidth, or delivery issues.

· Monitors vendor performance, tracks third party deliverables, and reports on conflicts and delays of paid tools/services to the Contracting Officer Representative (COR).

· Ensures operations fall within award/contractual guidelines.

· Works multilaterally with stakeholders, vendors, and contracting staff to craft proposals optimized to fit Office requirements while considering budget and resource allocation.

· Provides informal assistance such as technical guidance and/or training to coworkers.

· Leads project teams and/or plans and manages assignments.

· Makes decisions with thorough understanding of procedures, organizational policies, and business practices to achieve general results and deadlines.

· Sets work unit and/or project deadlines.

2.2 Program Analysts

2.2.1 Responsibilities:

· Serve as project leaders responsible for intake, scoping, plan development, and execution.

· Report challenges, successes, and obstacles to the Chief Analyst and Office Director.

· Serve as consultant to Bureau, Department of State, and USG colleagues.

· Grow skills in seven programmatic skillsets.

2.3 Consultation Lead

2.3.1 Responsibilities:

· Productizes analytical and research capabilities for relevant stakeholders.

· Develops case studies to demonstrate deliverables and their strategic utility.

· Serves as point of contact for analytical trainings.

· Grows skills in seven programmatic skillsets.

2.4 Measurement Lead

2.4.1 Responsibilities:

· Integrates measurement, optimization, and evaluation into projects and planning.

· Leads measurement consultations for assigned efforts.

· Helps ensure methodological integrity of measurement and evaluation work.

· Grows skills in seven programmatic skillsets.

2.5 Marketing and Strategic Planning Lead

2.5.1 Responsibilities:

· Drafts and designs strategic engagement plans for public engagement with foreign audiences.

· Advises, guides, and executes paid media strategies.

· Maintains awareness and understanding of emerging audience research tools and advertising platforms relevant to public diplomacy.

· Develops and maintains marketing and strategic planning plans.

· Grows skills in seven programmatic skillsets.

2.6 Data and Social Science Lead

2.6.1 Responsibilities:

· Advises on original research, including remote and in-person surveying, focus group research, and in-depth interviews.

· Conducts literature reviews.

· Ensures that research meets prevailing industry and academic standards.

· Prepares or reviews others’ research findings and conclusions.

2.7 Innovation Lead

2.7.1 Responsibilities:

· Plans and executes the development and scaling of custom technology resources.

· Tests and analyzes new technologies developed in-house as well as emergent open-source and commercial-off-the-shelf technologies.

· Maintains code bases.

· Grows skills in seven programmatic skillsets.

2.8 Trainers

2.8.1 Responsibilities:

· Implement existing curriculum and learning modules.

· Create and shape new curriculum and learning modules.

· Collaborate with project teams on integrating adult learning strategies into projects.

· Execute trainings on schedule and report results.

3 Qualifications

In order to perform the responsibilities detailed in Section 2, combinations of education, experience, and skillsets are necessary. The skillsets are detailed below, in Section 3.1 and 3.2; the combinations of education, experience, and skillsets needed for each LCAT are charted in Section 3.3.

3.1 General Skillsets

3.1.1 Research and Analysis: Efforts related to specific research questions/problem areas, including literature review, background study, data interrogation and analysis using statistical/quantitative and qualitative methods, with an eye to developing strategic insights/recommendations.

3.1.2 Written Communication: Ability to organize thoughts and communicate clearly and effectively to the intended audience, for the selected medium, and including visual aids as appropriate.

3.1.3 Project Management: Maintaining multi-deadline, fluid set of projects under Agile management methods; overall project management proficiency including monitoring and controlling projects and communicating across all project stakeholders.

3.1.4 Presentation: Oral communication in-person and online, to varying audiences; development of presentation aids, causing audience(s) to retain knowledge.

3.2 Specialized Skillsets

3.2.1 Marketing and Strategic Planning

· International Marketing

· Marketing Campaign Planning

· Digital, Social, and Traditional Advertising

3.2.2 Program Measurement and Evaluation

· Program Evaluation

· In-Cycle Optimization

· Measurable Program Design

3.2.3 Product Development, Consultation, and Sales

· Product and Case Study Development

· Training Curriculum Development

· Consultative Sales

3.2.4 Data and Social Sciences

· Data Science

· Social Science

· Experimental Design

3.2.5 Digital Analytics

· Web Metrics

· Social Metrics

· Digital Optimization

3.2.6 Software Engineering

· Systems Design/Architecture

· Software Development

· DevOps

3.2.7 User Experience and Information Presentation

· Interactive Data Visualization

· Information Presentation

· User Experience Development and Interface Optimization

3.3 Qualifications by LCAT

Qualifications By LCAT

Specialized Skillsets: Experience in at least one skillset area

Level II Analyst

Specialized Skillsets: Experience in at least two skillset areas

Level III Analyst

Specialized Skillsets: Experience in at least two skillset areas, one of which must be either Software Engineering or Data and Social Sciences

Specialized Skillsets: Experience in at least three skillset areas, one of which must be either Software Engineering or Data and Social Sciences

Specialized Skillsets: Experience in each skillset area

Specialized Skillsets: Experience in Product Development, Consultation, and Sales and in Digital Analytics

Specialized Skillsets: Advanced experience in Product Development, Consultation, and Sales and in Digital Analytics

Specialized Skillsets: Experience in Program Measurement and Evaluation and Digital Analytics

Specialized Skillsets: Advanced experience in Program Measurement and Evaluation and Digital Analytics

Specialized Skillsets: Experience in Marketing and Strategic Planning

Specialized Skillsets: Advanced experience in Marketing and Strategic Planning

Data and Social Science Lead - Level I

Specialized Skillsets: Experience in Data and Social Science

Data and Social Science Lead - Level II

Specialized Skillsets: Advanced experience in Data and Social Science

Innovation Lead

Specialized Skillsets: Advanced experience in Data and Social Sciences, Software Engineering, and at least one other skillset area

SBU - CONTRACTING AND ACQUISITIONS

Bureau of International Information Programs

SBU - CONTRACTING AND ACQUISITIONS

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