Attachment A - FHA Resource Center Industry Questionnaire Feb7.pdf
PDF 95 KB Posted
- Attached to
- FHA Resource Center
- Solicitation number
- APP-HU-2025-080
About this file
This document is a Request for Information (RFI) and Industry Day announcement issued by the Department of Housing and Urban Development (HUD) for the FHA Resource Center requirement. HUD is conducting market research to identify parties interested in and capable of providing a FedRAMP compliant, enterprise-wide, omnichannel contact center solution to support the Federal Housing Administration (FHA) program. The solution must provide timely, accurate, and consistent services to both internal and external customers leveraging best-in-class technologies. HUD is requesting information on companies' capabilities, past experience, GSA schedules, business size and status, pricing estimates, and proposed contract structures. An Industry Day is planned to discuss the tasks and allow for one-on-one sessions. HUD will evaluate the responses to determine the appropriate procurement method, which may include a small business set-aside or full and open competition with multiple awards.
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FHA Resource Center Industry Questionnaire
Company Name:
Company Address:
Website Address:
Contact Person:
Contact Person Telephone Number:
1. Does your company have GSA contract? ☐ Yes ☐No If so, what is the Contract #: _______________________
2. What are the Special Item Numbers (SINs) you think we should utilize for this requirement?
3. The anticipated NAICS code is 561422, Telemarketing Bureaus and Other Contact Centers. Any suggested NAICS codes that would be applicable to this requirement.
4. What is your SBA small business status? Please check all that apply.
☐ Small Business
☐ 8(a) Expiration date: ___________________________
☐ HUBZone
☐ Service-Disabled Veteran-Owned
☐ Economically Disadvantaged Woman-Owned Small Business
☐ Woman-Owned Small Business
☐ Other than Small Business
5. What interests your company in this requirement?
6. Are there any areas of concern for your company?
7. Would you make any changes to the deliverables outlined in the PWS related to system maintenance and integration of supplemental applications?
8. Is there anything that you would change about the PWS?
9. Would you consider a Contractor Team Arrangement (CTA) in order to provide services to meet this requirement? ☐ Yes ☐ No
Why or why not?
10. Have you even been awarded a similar requirement? ☐ Yes ☐ No If so, what was the vehicle used? (e.g., BPA – Multiple or single award, Task Order against GSA Schedules, GWAC, etc.)
11. Has your company ever worked on similar requirements related to SalesForce CRM, whether in the public or private sector?
☐ Yes ☐ No If so, what was the contract type (e.g., firm-fixed price, time & materials, labor hours, hybrid) and what was the total contract value?
12. What other platforms and telephony solutions would you propose based on the needs and requirements outlined in the PWS?
13. Are there any labor categories specifically used for these types of services that we absolutely must require?
14. What key personnel and type of personnel would you propose based on the needs and requirements outlined in the draft PWS?
15. What kind of CLIN structure would you use to provide both flexibility and the ability to compare pricing for the SaaS licenses necessary to satisfy the intelligent Interactive Voice Response (IVR) requirements?
16. What kind of CLIN structure would you use to provide both flexibility and the ability to compare pricing for the SaaS licenses necessary to satisfy the proposed telephony application and other required licenses as outlined in the PWS?
17. What kind of CLIN structure would you use to provide both flexibility and the ability to compare pricing for the SaaS licenses necessary to satisfy the Customer Relationship Management (CRM) requirements?
18. What do you think would be a reasonable price range and what are the assumptions you are basing the range upon?
19. Do you have a CAS-compliant accounting system? ☐ Yes ☐ No
20 Would utilizing the CAS-compliant accounting system increase the cost?
☐ Yes ☐ No If so, how?
21. How likely are you to respond to a potential future solicitation related to this need?
1 2 3 4 5
Unlikely ☐ ☐ ☐ ☐ ☐ Likely
22. Is there anything else you think would be useful for us to consider in references to the requirements outlined in the PWS?
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