HUD INDUSTRY DAY Notice FinalMay14.pdf
PDF 22 KB Posted
- Attached to
- FHA Resource Center
- Solicitation number
- APP-HU-2025-080
About this file
This document is a notice for an Industry Day event hosted by the Department of Housing and Urban Development (HUD) regarding a forthcoming requirement for an FHA Resource Center contact center solution.
The key details are:
- HUD is seeking a FedRAMP compliant, enterprise-wide, omnichannel contact center solution to provide guidance and assistance to the public and industry groups on HUD/FHA programs and the FHA mortgage insurance process.
- The applicable NAICS code is 561422 - Telemarketing Bureaus and Other Contact Centers.
- An Industry Day is scheduled for June 11, 2024 to allow vendors to review the draft Performance Work Statement and provide feedback. One-on-one sessions will also be available for vendors who submitted capability statements demonstrating their ability to perform the required services.
- A Request for Information has been issued to conduct market research and determine the appropriate procurement approach, which may involve a small business set-aside or full and open competition.
- Estimated annual contact volumes for the services are provided, including 1.5 million phone calls and 0.3 million emails.
- Responses to the RFI are due by the deadline, but do not guarantee participation in any future solicitation.
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Text version
HUD INDUSTRY DAY
DATE: June 11, 2024
TIME: 10:00 AM EST
LOCATION: Virtual (via Microsoft Teams)
COST: Free
SUBJECT: HUD’s Requirement for FHA Resource Center Services
ORGANIZER: The Federal Housing Administration (FHA), Office of Housing and the Office of the Chief Procurement Officer
The Department of Housing and Urban Development (HUD) will brief interested parties on the requirement for FHA Resource Center services. In summary, HUD is in the need of a Contractor’s FEDRAMP compliant solution to provide, manage, and maintain an enterprise-wide, omnichannel, front-door contact center with an ecosystem of supporting infrastructure, technology, and organizational management that provides internal and external customers with timely, accurate, and consistent services leveraging best practices and best in class and emerging technologies. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 561422 – Telemarketing Bureaus and Other Contact Centers.
Industry will be provided the opportunity to review the Performance Work Statement and provide comments on how to meet FHA’s requirements.
AGENDA:
Part 1: General Session
Open to the public. To register, email FHARCforIndustryDay@hud.gov by 11:59 PM EST on May 24, 2024.
Please provide contact information for all representatives.
Please limit registrations to five (5) representatives per company.
Part 2: 1-on-1 Sessions
Limited availability to Vendor’s who submitted capability statements that demonstrated their ability to successfully perform the tasks identified in the draft PWS, as instructed in the RFI issued on April 19, 2024.
DISCLAIMER:
This notice is not a request for offers, quotes, or proposals.
This notice does not constitute a commitment by HUD to issue a solicitation or award a contract.
This notice is intended only for market research purposes.
mailto:FHARCforIndustryDay@hud.gov
Failure to participate in Industry Day or the one-on-one sessions will not preclude any interested party from providing a response to the Request for Information (RFI) or solicitation.
HUD will not provide any compensation for any expenses incurred by any individual or organizations arising our of or relating to this Industry Day.
File details come from the government source that posted it. Updated .