HUD INDUSTRY DAY Notice FinalMay10.pdf
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- Attached to
- FHA Resource Center
- Solicitation number
- APP-HU-2025-080
About this file
This document is a notice for an Industry Day regarding the Department of Housing and Urban Development's (HUD) requirement for an FHA Resource Center contact center service. HUD is seeking a scalable, FedRAMP-compliant, omnichannel contact center solution to provide guidance and assistance to the public and industry groups regarding HUD/FHA programs and the FHA mortgage insurance process. The applicable NAICS code is 561422 - Telemarketing Bureaus and Other Contact Centers.
The Industry Day will provide an opportunity for interested parties to review the draft Performance Work Statement and provide comments on how to meet FHA's requirements. One-on-one sessions will be limited to vendors who submitted capability statements demonstrating their ability to perform the required tasks. This is not a request for offers, quotes, or proposals, but rather a market research effort to determine the appropriate procurement method. HUD expects to conduct the Industry Day on June 4, 2024 and anticipates an annual contact volume of 1.5 million phone calls and 0.3 million emails. The government will not provide compensation for any expenses related to the Industry Day.
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Text version
HUD INDUSTRY DAY
DATE: June 4, 2024
TIME: 10:00 AM EST
LOCATION: Virtual (via Microsoft Teams)
COST: Free
SUBJECT: HUD’s Requirement for FHA Resource Center Services
ORGANIZER: The Federal Housing Administration (FHA), Office of Housing and the Office of the Chief Procurement Officer
The Department of Housing and Urban Development (HUD) will brief interested parties on the requirement for FHA Resource Center services. In summary, HUD is in the need of a Contractor’s FEDRAMP compliant solution to provide, manage, and maintain an enterprise-wide, omnichannel, front-door contact center with an ecosystem of supporting infrastructure, technology, and organizational management that provides internal and external customers with timely, accurate, and consistent services leveraging best practices and best in class and emerging technologies. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 561422 – Telemarketing Bureaus and Other Contact Centers.
Industry will be provided the opportunity to review the Performance Work Statement and provide comments on how to meet FHA’s requirements.
AGENDA:
Part 1: General Session
Open to the public. To register, email FHARCforIndustryDay@hud.gov by 11:59 PM EST on May 24, 2024.
Please provide contact information for all representatives.
Please limit registrations to five (5) representatives per company.
Part 2: 1-on-1 Sessions
Limited availability to Vendor’s who submitted capability statements that demonstrated their ability to successfully perform the tasks identified in the draft PWS, as instructed in the RFI issued on April 19, 2024.
DISCLAIMER:
This notice is not a request for offers, quotes, or proposals.
This notice does not constitute a commitment by HUD to issue a solicitation or award a contract.
This notice is intended only for market research purposes.
mailto:FHARCforIndustryDay@hud.gov
Failure to participate in Industry Day or the one-on-one sessions will not preclude any interested party from providing a response to the Request for Information (RFI) or solicitation.
HUD will not provide any compensation for any expenses incurred by any individual or organizations arising our of or relating to this Industry Day.
File details come from the government source that posted it. Updated .