Attachment A-FANS Section C - SOW_2025.pdf

FANS

PART I - SECTION C

SCOPE OF WORK

C 1.0 BACKGROUND

The Air Traffic Organization (ATO) International Office provides effective, consistent and well-coordinated leadership, strategic guidance and support to achieve ATO and Federal Aviation Administration (FAA) international leadership goals. The office supports modernization of the NAS by: managing the ATO’s harmonization efforts by leading technical groups to ensure NextGen is compatible with the Single European Sky ATM Research ( SESAR) in Europe and with modernization programs around the world producing state of harmonization reports engaging the International Civil Aviation Organization (ICAO ) to assure compliance with standards and recommended practices responding to Government Accountability Office (GAO) audits and congressional inquiries on harmonization. The ATO International Office provides benefits to the NAS by: managing regional ops workgroups such as the Informal Pacific ATC Coordinating Group (IPACG) and the Informal South Pacific ATS Coordinating Group (ISPACG) to ensure cross- border safety and efficiency arranging the deployment of critical NAS assets on foreign soil such as ADS-B stations in Mexico promoting best practices in Ops and Safety through Civil Air Navigation Services Organization’s (CANSO) work programs. Please see https://my.faa.gov/org/linebusiness/ato/mission_support/international/responsibilities.html

The primary monitoring responsibility in the oceanic environment is analyzing and pursuing resolutions to Future Air Navigation System (FANS) data link problem reports from stakeholders (typically aircraft operators and air navigation service providers) in the South Pacific, North and Central Pacific, and North Atlantic regions. This effort includes ensuring that responsible parties are aware of problems and corrective actions they need to implement as well as disseminating problem report analyses and recommended resolutions to ensure that affected stakeholders in other regions are also aware of relevant problems.

In order for the Regional Groups to achieve their important goals of problem resolution, system performance assurance for the planning and testing of operations that will enable benefits, work must be done daily. As a result, the Regional Groups have enlisted the help of a contractor. The Contractor will be performing as the Central Reporting Agency (CRA) for the Informal South Pacific ATS Coordinating Group (ISPACG), the Informal Pacific ATC Coordinating Group (IPACG) and the North Atlantic Data Link Monitoring Agency (NAT DLMA) for the appropriate NAT working group as identified by the FAA to carry out daily work and support participation in Air Navigation Service Provider’s (ANSP) Regional Group Meetings.

https://my.faa.gov/org/linebusiness/ato/mission_support/international/responsibilities.html

C 1.1 GENERAL

The Air Navigation Services Provider (ANSP) Regional Groups have designated the Contractor as the CRA (or NAT DLMA). The Regional Group's member data link service providers, satellite communications service providers, airframe operators, avionics manufacturer’s airframe manufacturers, and ANSPs will submit system problem reports and performance data to the Contractor. The Contractor must be responsible for the evaluation, investigation, and recommendation of the disposition of problems to stakeholders in order that solutions can be formulated. The Contractor must also analyze and collate performance data, when submitted, in the evaluation and recommendation of disposition of problem reports. The Contractor must support FAA activities as directed by the COR in support of the Regional Group meetings.

C 2.0 SCHEDULE

The period of performance is a- one (1) year base period and four (4) one (1) year options.

C 3.0 GENERAL TASKS

C 3.1 SUPPORT ACTIVITIES

C 3.1.1 SECURITY

The Contractor must enter into a confidentiality agreement with those stakeholders (including, without limitation, Air Navigation Service providers, Operators, Aircraft Manufactures, Communications Service Provides, Satellite operators, Avionics Suppliers, etc.) who require such agreements to provide problem reports. Except as authorized by individual stakeholders, all problem reports and associated documentation must be de-identified prior to distribution to Future Air Navigation System Interoperability Team (FIT) and Communications, Navigation and Surveillance Group (CNSG) members to protect the name and/or company originating the problem report. The Contractor must implement and maintain a program to protect confidential and sensitive information provided by Regional Group members during the performance of this contract. No identified data must be kept longer than is essential to the successful resolution of the associated problem and will be destroyed or returned to the contributing member.

C 3.1.2 CORRECTIVE ACTION SYSTEM

The Contractor must implement a corrective action system that will address up to 132 problem reports (PRs) submitted to the Reporting Agency or NAT DLMA in the base contract year and 175 PRs in any optional contract years exercised, for a total of 832 PRs that the Contractor must address if all contract option years were exercised and no options for additional PRs were exercised.

The corrective action system must include provisions for:

(a) Outlining the procedure for the initiation and coordination of actions for the handling of problem reports;

(b) Identifying the reported problems and retrieving required daily;

(c) Analyzing the data associated with the problems;

(d) Classifying the problems by category and priority;

(e) Identifying the stakeholder who can develop and coordinate necessary corrective actions;

(f) Identifying trends in the problems reported;

(g) Documenting the corrective actions taken;

(h) Tracking and closing out the problems reported; and

(i) Providing traceability of problem reports.

C 3.1.3 CONFIGURATION CONTROL

Section Reserved

C 3.1.4 REGIONAL MEETINGS

Informal South Pacific ATS (Air Traffic Services) Coordinating Group/ Informal Pacific ATS (Air Traffic Services) Coordinating Group (ISPACG/IPACG) FIT Meetings:

As the Central Reporting Agency (CRA), the Contractor must prepare a list of suggested agenda items and submit the list to the FIT in advance of ISPACG/ IPACG meetings.

The Contractor must prepare and deliver the problem report briefing to the FIT prior to each FIT meeting. During each FIT meeting, the Contractor shall present and lead a discussion concerning the problem report briefing. The Contractor shall also ensure that the FIT meeting report reflects the problem report briefing discussion.

During each ISPACG/ IPACG meetings, the Contractor must ensure that results of technical and operational discussions are recorded and that any agreements or proposed actions reached are understood and agreed to by all relevant stakeholders. The Contractor must prepare a technical report based on the technical and operational discussions. The technical report must include:

• Problem reports collected to date,

• Results of analyses, and

• Recommended corrective actions.

The Contractor must prepare and deliver the problem report briefing to the FIT prior to each FIT meeting. During each FIT meeting, the Contractor shall present and lead a discussion concerning the problem report briefing. The Contractor shall also ensure that the FIT meeting report reflects the problem report briefing discussion.

North Atlantic Meetings:

The Contractor must provide support to the NAT group meeting as determine by the FAA and its members as the NAT DLM. As directed by the COR, the Contractor must prepare a list of suggested agenda items and submit that list to the FAA in advance of NAT meetings. The Contractor must participate in all NAT CNSG meetings and must lead the technical discussion in accordance with the requirements adopted by the NAT group as directed by the FAA.

Typically there are two (2) NAT group meetings per year. During each NAT group meeting, the Contractor must ensure that results of technical and operational discussions are recorded and the agreements or proposed actions reached are understood and agreed to by all relevant stakeholders. The Contractor must prepare a technical report based on the technical and operational discussions. The technical report must include:

• Problem reports collected to date ,

• Results of analyses, and

• Recommended corrective actions.

The Contractor must prepare and deliver the problem report briefing to the NAT Group prior to each NAT Group meeting. During each NAT Group meeting, the Contractor shall present and lead a discussion concerning the problem report briefing. The Contractor shall also ensure that the NAT Group meeting report reflects the problem report briefing discussion.

C 3.2 TOOLS

The Contractor must have adequate tools to accomplish the tasks required by the Regional Groups. Tool requirements for an effective CRA and NAT DLMA must include, but not be limited to, the following:

(a) Representative avionics test benches,

(b) Representative flight deck engineering simulators,

(c) Air Traffic Service (ATS) provider ground system simulator and associated live or simulated network for Future Air Navigation System (FANS), Air Traffic Service Facilities Notification (AFN), Controller Pilot Data Link Communications (CPDLC), and Automatic Dependent Surveillance-Contract (ADS-C) applications, and

(d) ATS message encoder/decoder for FANS (AFN, CPDLC, and ADS-C) applications with diagnostic and reporting capabilities.

C 4.0 FAA TEST SUPPORT ACTIVITIES

The Contractor must provide support, when requested by the FAA, to exchange Controller Pilot Data Link Communications (CPDLC) and Automatic Dependent Surveillance- Contract (ADS- C) messages via the Contractor test bench to mimic end-to-end communication and/or flight data transfer between Air Traffic Control and an aircraft. The amount of bench testing required during a given year will vary based on factors such as number of problems: identified, and or new procedures being led. Specifically, the Contractor must provide test support for National Change Proposals (NCP(s)) and Program Trouble Reports when requested for Advanced Technologies and Oceanic Procedures (ATOP) and Safety and Operations Support (SOS) systems activities.

C 5.0 TRAVEL

Travel requirements are as determined by FAA for ISPACG, IPACGand NAT Group meetings.

All travel required for attendance at these meetings must be included in the Firm Fixed Price (FFP) contained in Section B. Travel required for attendance at meetings beyond those listed above will be requested by the COR, but must be approved by the CO as a change to this fixed price contract

C 6.0 REPORTS

The Contractor must submit to the CO and COR a quarterly progress report covering work accomplished during each period of the contract performance within fifteen (15) calendar days after the end of each such period. The progress report must be brief, factual, and prepared in accordance with the following fit.

A. A cover page containing:

• Contract number and title;

• Type of report, sequence number of report, and period of performance being reported;

• Contractor's name and address;

• Author(s); and

• Date of report.

B. Section I: An introduction cover for the purpose and scope of the contract effort. This must be limited to one paragraph in all but the first and final report's narrative.

C. Section II: A description of the overall, plus a separate description for each task or other logical segment of work, on which effort was expended during the reporting period. This description must include pertinent data and/or graphs in sufficient detail to explain any significant results achieved.

D. Section III: A description of current technical or substantive performance and any problem(s) that may impede performance, along with proposed corrective action.

E. Section IV: The Contractor must supply a Transition Plan that describes the process, details, and schedule for providing an orderly transition. The objectives of the Transition Plan are to minimize the impact on continuity of service; identify key issues; ensure the appropriate transfer from the prior contract of FAA owned or licensed data; and overcome barriers to transition. The Contractor must perform due diligence to ensure that all transition activities are identified, negotiated, and implemented within one month after contract award.

F. Section V: The Contractor agrees that upon termination of this agreement for any reason, it must provide sufficient efforts and operation to ensure an orderly and efficient transition of services to the customer or another contractor, including without limitation the transfer of all FAA owned or licensed data to the FAA or the new contractor.