Attachment A.3 - HQ Annex Final 20220225.pdf

NPS-ER Attachment A.3 HQ Annex 80GSFC22R0004

NASA Protective Services

Eastern Region

(NPS-ER)

Headquarters Annex

Attachment A.3

February 2022

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Contents Contract Overview

1.0 Program Management

1.1 Business Management

1.2 Safety and Health

1.3 Quality Plan

1.4 Environmental Management

1.5 Information Technology (IT)

1.6 Work Management

1.7 Records Management

1.8 Vehicle Management

2.0 Information Security (INFOSEC) and Communications Security (COMSEC)

3.0 Emergency Management

Not applicable to NHQ

3.1 Emergency Preparedness

3.2 Emergency Operations

3.3 Continuity of Operations (COOP)

3.4 Test, Training & Exercise (TT & E)

4.0 Protective Services Communication Center (PSCC)

5.0 Resource Protection

5.1 Physical Security Support

5.2 Locksmith Services

5.3 Electronic Security System Services

6.0 Security Operations

6.1 Security and Security Police Services

6.2 Traffic Enforcement

Not required at NHQ

6.3 Criminal Violation Enforcement

6.3.1 Criminal Investigations

6.4 Weapons Storage Areas (Security Armory)

6.5 Flag Protocol

6.6 Internal Security Education and Training

6.6.1 Firearms Certification

6.7 NASA Physical Agility Standards for Armed Personnel

6.7.1. NASA Initial Physical Agility and Task Test (IPAT)

6.7.2 NASA Basic Physical Agility and Task Test (BPAT)

7.0 Identity Credential and Access Management (ICAM)

8.0 Personnel Security (PerSec)

Not Required At NHQ

9.0 NASA Protective Services Training

9.1 Position Qualifications

9.2 Training

Contract Overview

This Performance Work Statement (PWS) for protective services addresses additional requirements for NASA Headquarters (NHQ).

Work under this contract shall be performed in and around the Headquarters facility located at 300 E St. SW Washington, D.C. 20546 and other areas directed by the Government and allowed by law, with primary duties generally performed at NHQ.

Subcontractors shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform comprehensive security services as defined in this PWS except for those items specified as government-furnished equipment (GFE) and services. The Contractor’s performance shall meet or exceed the standards in this contract.

A primary and alternate NHQ Annex Contracting Officer Representative (COR) shall be appointed to provide Government surveillance of services provided at NHQ. Additional alternate CORs may be appointed to provide Government surveillance of services provided at the Center.

At NHQ, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS. Launch and landing support at NHQ is not applicable.

E. See PWS.

F. See PWS.

a. At NHQ, the Contractor is responsible for conducting business for the hours required for each task as listed in this annex. All times stated in this Annex are in Eastern Time, unless otherwise noted.

b. The PSO may authorize certain contract positions to telework to support performance objectives.

G. See PWS.

1.1 Business Management

At NHQ, the Contractor shall:

A. See PWS.

B. See PWS.

1. The SM shall apprise the NHQ Annex COR and CO of any human resource issues for employees at NHQ that could have an impact on successful performance of contract requirements or negatively reflect on the Government.

C. See PWS.

D. Reserved.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. Reserved N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

R. See PWS.

S. See PWS.

T. See PWS.

U. See PWS.

1. The Contractor’s employees, performing work in support of this contract shall have been granted the personnel security clearance that commensurates with the required access identified. See table 1.6.K.a.

V. See PWS.

W. See PWS. Fleet Management is not required at NHQ.

X. See PWS.

Y. See PWS.

Z. See PWS.

AA. See PWS.

1. At NHQ, the Contractor shall provide an electronic quarterly training report to the NHQ Annex COR outlining employee status of all required training and documenting justification for training delinquencies (e.g., military leave, medical).

BB. See PWS.

1.2 Safety and Health

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. See PWS.

N. See PWS.

O. See PWS.

1.3 Quality Plan

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

1.4 Environmental Management

A. not applicable at NHQ.

B. not applicable at NHQ.

C. not applicable at NHQ.

D. not applicable at NHQ.

E. not applicable at NHQ.

F. not applicable at NHQ.

G. not applicable at NHQ.

PSSC (Dispatcher) Operator Secret Clearance Locksmith Top Secret (TS) Clearance

NHQ LENEL Region Admin Top Secret (TS) Clearance COMSEC Security Specialist Top Secret (TS) Clearance with

Sensitive Compartment Information

(SCI)

ICAM Badging Specialist Secret Clearance ESS Technician Top Secret (TS) Clearance

Security Police Protection Force Training & Development Officer

Top Secret (TS) Clearance

IVC & ICAM Specialist Secret Clearance

L. See PWS.

M. See PWS.

N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

R. See PWS.

S. See PWS.

T. See PWS.

1.7 Records Management

A. See PWS.

B. See PWS.

C. See PWS.

1.8 Vehicle Management

A. Not required at NHQ.

B. Not required at NHQ.

C. Not required at NHQ.

D. Not required at NHQ.

E. Not required at NHQ.

F. Not required at NHQ.

G. Not required at NHQ.

H. Not required at NHQ.

I. Not required at NHQ.

3.0 Emergency Management

Not applicable to NHQ At NHQ, the Contractor shall:

A. Not applicable to NHQ B. Not applicable to NHQ C. Not applicable to NHQ

3.1 Emergency Preparedness

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

1. Contractor will maintain an inventory and status of all radios issued from the Protective Services Office to civil servants and contractors across NHQ.

2. Contractor will ensure all radios, Mass Notification Systems are maintained and updated with current information.

3.2 Emergency Operations

A. See PWS.

B. See PWS.

C. See PWS.

1. also provide an Incident Commander (IC) during all incidents and respond as the Incident Commander to alarms, fires, accidents, spills, releases or events involving oil, Hazardous Material (HazMat), chemical, biological, radiological, nuclear, high-yield explosive in accordance with NIMS until relieved or the incident is terminated.

2. the Security Police Supervisor will also serve as the initial IC in accordance with NIMS until relieved by the Emergency Management Specialist, PSO Official, or the incident is terminated. The Contractor shall direct and/or monitor incident response to all emergencies, threats, alarms, and hazards.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

3.3 Continuity of Operations (COOP)

A. Not required at NHQ.

B. Not required at NHQ.

In addition to 3.3 A – B, at NHQ, the Contractor shall also:

C. Participate in comprehensive drills, tests, and exercises. The Contractor shall support COOP efforts including drills and exercises.

3.4 Test, Training & Exercise (TT & E)

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

4.0 Protective Services Communication Center (PSCC)

At NHQ, PSCC is currently known as the Security Command Center (SCC). At NHQ, the Contractor shall:

Certified System Integrator (CSI) certification Industry Standard

Certification Or

Equivalent Training and experience i.e., military tech or trades school

Lenel Regional

Admin (Access Control

Specialist)

Administrative and Operational

Nominally 1st Shift, Mon – Fri, excluding Federal holidays

Telework approved up to

50%

LENEL

OnGuard® Core

Training

LENEL

OnGuard® Access

Milestone Video

LENEL

Certified Associate

(Intrusion Video, Access)

LENEL

Certified

Professional (Access, Video, Intrusion) Optional:

Windows 10 Server 2016 certifications

Work schedule varies to support Special Events and after-hour emergencies

At NHQ, The contractor shall:

5.1 Physical Security Support

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. See PWS.

N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

5.2 Locksmith Services

A. See PWS.

1. The Contractor shall provide all tools, supplies, and equipment for the performance of these duties except for those machines and tools listed as GFE.

Locks (Keys, Cores and Pins) requiring widespread (i.e., entire building) replacement are not considered limited bench stock and shall be provided by NASA as necessary. Purchased equipment shall be GFE or purchased by the Contractor as a reimbursable other direct cost and become GFE upon reimbursement to the Contractor.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

1. Shall maintain a working inventory of supplies needed to perform daily duties.

At NHQ, the Mul-T-Lock keying system is used. The locksets are Schlage (various types) and KABAX10 for SCIF’s.

I. See PWS.

J. See PWS.

K. See PWS.

1. At NHQ, lock inventory and Key databases are considered GFE.

5.3 Electronic Security System Services

At NHQ, the Contractor shall perform maintenance and new installation work in accordance with the current release of Institute of Electrical and Electronics Engineers (IEEE) Standard 100 National Electrical Manufacturers Association (NEMA) standard, the National Electrical Code (NEC)/National Fire Protection Association (NFPA) 70, Lenel OnGuard instructions, and functional requirements established by the Protective Services Office and NASA Headquarters.

The Contractor shall provide a 24-hour, 7-day a week operation and maintenance of the main computer system(s) and peripheral equipment which comprises the Enterprise Physical Access Control System (EPACS).

B. See PWS. An ESS Electrician is not required at NHQ.

C. See PWS. An ESS Electrician is not required at NHQ.

D. See PWS

In addition to 5.3, A – D, at NHQ, the Contractor shall:

E. The Contractor shall monitor two workstations to include network video and Alarm Monitoring, install and maintain electronic security systems (ESS) intrusion alarms, closed circuit television, access control, electronic locking devices, turnstiles, bollards and other security barriers, audio alarms, and mobile video systems.

Conduct annual ESS testing for all ESS components as required by NASA to provide assurances that the ESS is in conformance.

F. The Contractor shall maintain the capability to expand existing electronic security systems as new requirements develop. Electronic security systems that are IT based shall adhere to the IT Security policies set forth in NPR 2810.1 Security of Information Technology.

G. Furnish the necessary tools and equipment to successfully support HQ EPACS operations and tagged and non-tagged system equipment. Replacement parts for HQ EPACS shall be supplied as GFE or under terms of the system and component warranties. Unless specifically stated, all purchased equipment shall become GFE or purchased by the Contractor as a reimbursable other direct cost and shall become GFE upon reimbursement to the Contractor.

H. The contractor shall purchase genuine LENEL® parts: Intelligent System Controllers, Reader interface boards, Alarm input/output boards. Readers will be PIV class with dual factor authentication where required.

I. The LENEL RSA shall be responsible for the design, configuration, installation, maintenance, and service of all GFE (Workstations and Servers) assigned to the

Security Police Officer – Post 1

Fixed

Main Desk, West Lobby, Ground Floor, Access/Egress

Control, Visitor Control

ERO

24/7 including

Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR

OJT

Armed

Officer – Post 2

Ground Floor, Access/Egress

Control, Visitor

0700-2300, Mon – Sun, including Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

Officer – Post 3

Ground Floor

Access/Egress

0700-1500, Mon – Fri, excluding Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

Officer Post 7

Garage Entrance

0600-1800, Mon-Fri, excluding Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

Officer Rover 1

Mobile

24/7, NBTS

ICS – 100

ICS – 200

ERO including Federal holidays

IS – 700

Officer Rover 2

Mobile

24/7, including federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

IS - 800

or BLS

Protection Force

Development &Training

Officer/Armorer/ Investigator

Administrative and

Operational

Nominally 1st Shift, Mon –

Fri.

Work schedule varies to support Special

Events and after-hour emergencies

NBTS

NBTS

Instructor Training

SAVE

Instructor Glock Basic

Armorer

ICS – 100

ICS – 200

ICS -300

IS – 700

HAZWOPER

BLS

Certified firearms instructor

(NRA, Federal or State) preferred prior to appointment.

2 years NASA SPO training experience, 5 years law enforcement training or 10 years civilian

Law enforcement.

NBTS trainer

*Armed

1. At NHQ, K-9 support is not applicable.

6.1 Security and Security Police Services

B. Reserved.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. See PWS.

N. See PWS.

O. Not required at NHQ.

P. See PWS.

Q. See PWS.

R. See PWS.

S. See PWS.

T. See PWS.

U. See PWS.

V. See PWS.

W. See PWS.

X. See PWS.

Y. See PWS.

Z. See PWS.

AA. See PWS.

BB. See PWS.

CC. See PWS.

DD. See PWS.

EE. See PWS.

FF. See PWS.

GG. See PWS.

HH. See PWS.

II. See PWS.

JJ. See PWS.

KK. See PWS.

LL. See PWS.

MM. Not required at NHQ.

NN. See PWS.

OO. See PWS.

6.2 Traffic Enforcement

Not required at NHQ

A. Not Required at NHQ.

B. Not Required at NHQ.

C. Not Required at NHQ.

D. Not Required at NHQ.

E. Not Required at NHQ.

F. Not Required at NHQ.

G. Not Required at NHQ.

H. Not Required at NHQ.

6.3 Criminal Violation Enforcement

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. Not required at NHQ.

F. See PWS.

In addition to 6.2 A – F, at NHQ, the Contractor shall:

G. Provide a Quarterly Crime Report. Crime statistics shall be provided to the Government as needed to the NHQ Annex COR quarterly as defined by PSO.

H. Periodically evaluate crime trends and statistics and develop and employ a patrol plan to deploy Security Officers for maximum effectiveness and efficiency.

6.3.1 Criminal Investigations

At NHQ, the Contractor shall:

A. See PWS.

1. Conduct preliminary investigations and submit incident reports on lost or stolen property, suspicious activity, and other incidents. Preliminary investigations shall be conducted on the reported day and a preliminary report submitted to the GFE reporting system within four hours of clearing the scene of the incident. Final reports shall be submitted for NHQ Annex COR concurrence within 24 hours of incident termination. The Contractor shall ensure reports are detailed and accurate.

2. Make notification to the NHQ Annex COR, or designee, of any incidents involving outside law enforcement support.

B. See PWS.

C. See PWS.

6.4 Weapons Storage Areas (Security Armory)

At NHQ a weapons storage area is located within the Security Suite. The NHQ Armory is equipped with CCTV and alarm systems. At NHQ, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

6.5 Flag Protocol

At NHQ, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. Not required at NHQ.

E. Not required at NHQ.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

6.6 Internal Security Education and Training

At NHQ, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

1. Ensure all Security Police Officers shall be certified in First Aid, and CPR-AED.

Emergency Medical First Responders shall be certified in basic life support for Healthcare Providers (CPR and AED). This training shall be completed upon assignment but no later than 60 calendar days or first available course.

J. See PWS.

Visitor Access Management

Specialist

Mon – Fri, excluding

Federal holidays appropriate

NASA SATERN

and IDMAX access training.

NASA Foreign National Escort Training NCIC

OJT

and after-hour emergencies.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

In addition to 7.0 A – K, at NHQ, the Contractor shall:

L. Support the processing of Foreign Nationals (FN) as the NHQ Assistant International Visitor Coordinator program by functioning as the Assistant International Visitor Coordinator (IVC). Contractor personnel performing functions as the assistant IVC shall possess and maintain a Secret security clearance.

M. Coordinate and work with the Center FNAM requestors and sponsors to process all FN access requests for onsite visitors, offsite visitors meeting with NASA NHQ organizations, and facilitate Center to Center visit requests.

N. Process access requests through the NASA IdMAX system and review all FN visitor access control plans to ensure the requirements for each visit are captured and accurate.

O. Complete the database checks through Visual Compliance, I-94, Systematic Alien Verification for Entitlements (SAVE), NCIC, Federal Bureau of Investigations File, National Criminal History Check (NCHC), and NHQ Counterintelligence Office checks for each FN access request.

P. Review each FN access request record for accuracy and forward the record to the NHQ Export Control Office for approval for all non-designated country FN visitors and to the HQ NASA Office of International and Interagency Relations (OIIR) Office for FN visitors who are from designated countries.

Q. Provide organizational services to the CCPS and the entire PSO by answering the office telephone, receiving/greeting visitors at secure doors, review correspondence, presentations, and other organizational documents, and tasks when requested or as needed.

R. Maintain hardcopy and/or electronic files for the PSO, including administrative files as well as technical documentation and reports IAW applicable standards and Government-approved procedures. The utilization of Government-provided archival systems for documentation is required.

S. Manage (including proof-reading for grammar and format) and coordinate the update of PSO Center Procedures.

T. Maintain inventory of supplies by identifying PSO stock items that need to be replenished and notifying the appropriate credit card holder of what needs to be ordered, and upon receipt of items, store the supplies in the appropriate location

U. Assist with the new EVAMS visitor management system. There may be times of high volume when assistance may be required.

V. Provide support to the badging office by scheduling badging appointments

8.0 Personnel Security (PerSec)

Not Required At NHQ

9.0 NASA Protective Services Training

At NHQ, the Contractor shall:

A. See PWS.

B. See PWS.

a. Security Police Protection Force Development Officer provided by the Contractor shall provide to NASA Contractors and Civil Servants additional security, safety, and related law enforcement courses as directed by the KSC NPSTA Training Manager or NHQ Annex COR.

b. Provide staffing and when necessary, develop topics for security awareness events in conjunction with other Center-level events. Support shall not exceed five events per calendar year during typical business hours.

C. See PWS.

D. See PWS.

a. Notify the NHQ Annex COR of armed employees not in compliance with required training and standards. The Contractor shall remove any employee not in compliance with training and standards from armed duty until compliance has been obtained.

E. Reserved.

9.1 Position Qualifications

See PWS.

9.2 Training

See PWS.