Attachment A.1 - GRC Annex FINAL 20220602.pdf

NPS-ER Attachment A.1 GRC Annex 80GSFC22R0004

NASA Protective Services

Eastern Region

(NPS-ER)

Glenn Research Center Annex

Attachment A.1

June 2022

Contents Contract Overview

1.0 Program Management

1.1 Business Management

1.2 Safety and Health

1.3 Quality Plan

1.4 Environmental Management

1.5 Information Technology (IT)

1.6 Work Management

1.7 Records Management

1.8 Vehicle Management

2.0 Information Security (INFOSEC) and Communications Security (COMSEC)

3.0 Emergency Management

3.1 Emergency Preparedness

3.2 Emergency Operations

3.3 Continuity of Operations (COOP)

3.4 Test, Training & Exercise (TT & E)

4.0 Protective Services Communication Center (PSCC)

5.0 Resource Protection

5.1 Physical Security Support

5.2 Locksmith Services

5.3 Electronic Security System Services

6.0 Security Operations

6.1 Security and Security Police Services

6.2 Traffic Enforcement

6.3 Criminal Violation Enforcement

6.3.1 Criminal Investigations

6.4 Weapons Storage Areas (Security Armory)

6.5 Flag Protocol

6.6 Internal Security Education and Training

6.6.1 Firearms Certification

6.7 NASA Physical Agility Standards for Armed Personnel

6.7.1. NASA Initial Physical Agility and Task Test (IPAT)

6.7.2 NASA Basic Physical Agility and Task Test (BPAT)

7.0 Identity Credential and Access Management (ICAM)

8.0 Personnel Security (PERSEC)

9.0 NASA Protective Services Training

Contract Overview

This Performance Work Statement (PWS) for protective services addresses additional requirements for both Lewis Field (LF) and Armstrong Testing Facility (GRC-ATF), which collectively constitute NASA Glenn Research Center (GRC).

Work under this contract shall be performed in and around the Lewis Field located at 21000 Brookpark Road, Cleveland, Ohio 44135 and the Armstrong Test Facility located at 3899 E.

Scheid Road, Sandusky, Ohio 44870 and other areas directed by the Government and allowed by law. Primary duties will generally be performed at LF and GRC-ATF.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform comprehensive security services as defined in the PWS and PWS Annex, except for those items specified as government-furnished equipment (GFE) and services. The Contractor’s performance shall meet or exceed the standards in this contract.

A primary and alternate GRC Annex Contracting Officer Representative (COR) shall be appointed to provide Government surveillance of services provided at GRC. Additional alternate CORs may be appointed to provide Government surveillance of services provided at the Center.

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS. Launch and landing support at GRC is not applicable.

E. See PWS.

F. See PWS.

1. At GRC, the Contractor is responsible for conducting business for the hours required for each task as listed in the PWS and GRC Annex. All times stated in the GRC Annex are in Eastern Time, unless otherwise noted.

2. The GRC PSO may authorize certain Contract positions to telework to support performance objectives.

G. See PWS.

1.0 Program Management

Table 1.0 GRC Program Management Positions

Post/Position Post/Position Type

Hours of Operations

Training Required Notes

Site Manager Administrative and Operational;

ERO

1 WYE

Nominally 1st Shift, Mon – Fri, excluding Federal holidays

ICS – 100

ICS – 200

ICS – 300

ICS – 400

IS-700

IS – 775

This is an unarmed position

Work schedule

Base Services IS – 800

SATERN

varies to support GRC

Special Events and after-hour emergencies

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

1. At GRC, the Contractor shall also be responsible for expenses associated with training activities and rent for suitable training venues when necessary. GRC does not have an onsite range.

C. See PWS.

D. See PWS.

E. See PWS.

1. At GRC, one SM will oversee both LF and GRC-ATF. The SM will be provided office space at GRC LF but will be required to travel to GRC-ATF as needed.

F. See PWS.

1. At GRC, the SM, or designee with the same authority as the SM, shall provide notification and updates to the GRC Annex COR or designee during active incidents involving outside law enforcement assistance.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

1.1 Business Management

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. Reserved E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. Reserved N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

R. See PWS.

S. See PWS.

T. See PWS.

U. See PWS.

1. For GRC, the Contractor shall possess and maintain a Top Secret Facility Clearance from the Defense Counterintelligence and Security Agency. The Contractor’s employees performing work in support of this contract shall have been granted the personnel security clearance commensurate with the required access identified. See table 1.6.K.a.

V. See PWS.

W. See PWS.

X. See PWS.

Y. See PWS.

Z. See PWS.

AA. See PWS.

BB. See PWS.

1.2 Safety and Health

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

1. At GRC, the Contractor shall become familiar with and abide by the Glenn Research Center, Occupational Health Programs Manual.

K. See PWS.

1. At GRC, the Contractor shall participate in the GRC System Outage Planning and

Area Clearance Awareness meetings as requested and will disseminate information to PSO personnel.

L. See PWS.

M. See PWS.

https://www1.grc.nasa.gov/wp-content/uploads/ohpm-manual.pdf

N. See PWS.

O. See PWS.

1. At GRC, the Contractor shall become familiar with and abide by the Glenn Research Center Safety Manual.

2. At GRC, the Contractor shall ensure the Emergency Medical Services (EMS) program follows all occupational health and safety protocols set in place by the EMS Medical Director, Ohio Division of Emergency Medical Services, and the State of Ohio State Board of Emergency Medical, Fire and Transportation Services.

3. At GRC, the Contractor shall become familiar with and use the GFE InfoBase Information System to identify the locations of hazardous chemicals.

1.3 Quality Plan

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

1.4 Environmental Management

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

1. At GRC, the Contractor shall become familiar with and abide by the GRC Environmental Programs Manual and the GRC Occupational Health Programs Manual.

D. See PWS.

1. At GRC, the Contractor shall be issued GFE handheld gas monitors for use by

Security Police Officers when responding to environmental emergencies and alarms. The Contractor shall be responsible for ensuring Security Police Officers are capable of using the gas monitors, the monitors are properly working, and are calibrated to industry standard. The Contractor shall keep a log of all gas monitor maintenance and calibration. The Government is responsible for the cost of maintenance, calibration and testing of gas monitors. The Annex COR reserve the right to request and audit gas monitor maintenance and calibration logs.

E. See PWS.

F. See PWS.

G. See PWS.

1. At GRC, the Contractor shall become familiar with and abide by the GRC Environmental Programs Manual and the GRC Occupational Health Programs Manual.

https://www1.grc.nasa.gov/wp-content/uploads/gsm-manual.pdf https://www1.grc.nasa.gov/wp-content/uploads/gsm-manual.pdf https://www.ems.ohio.gov/index.aspx#gsc.tab=0 https://www.ems.ohio.gov/about.aspx#gsc.tab=0 https://www.ems.ohio.gov/about.aspx#gsc.tab=0 https://www.grc.nasa.gov/WWW/Procurement/Environmental%20Programs%20Manual/epm-TOC%20%28002%29.pdf https://www.grc.nasa.gov/WWW/Procurement/Environmental%20Programs%20Manual/epm-TOC%20%28002%29.pdf https://www1.grc.nasa.gov/wp-content/uploads/ohpm-manual.pdf https://www1.grc.nasa.gov/wp-content/uploads/ohpm-manual.pdf https://www.grc.nasa.gov/WWW/Procurement/Environmental%20Programs%20Manual/epm-TOC%20%28002%29.pdf https://www.grc.nasa.gov/WWW/Procurement/Environmental%20Programs%20Manual/epm-TOC%20%28002%29.pdf

1.5 Information Technology (IT)

A. See PWS.

1. At GRC, the Contractor will be responsible for providing four iPhones approved by the GRC Annex COR for the duration of the contract (1 for the LF shift supervisor on duty; 1 for the GRC-ATF shift supervisor; 1 for the LF Emergency Dispatch Center; 1 for the GRC-ATF Emergency Dispatch Center).

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. See PWS.

N. See PWS.

1.6 Work Management

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

1. For GRC, the Contractor shall possess and maintain:

Table: 1.6.K.a GRC Annex Position Security Clearance Level

GRC Annex Position Security Clearance Level East Region Contractor Top Secret Facility Clearance

GRC Site Manager Secret Clearance GRC Security Police Officers Secret Clearance

GRC Emergency Dispatch Center Dispatchers

Secret Clearance

GRC Locksmith Secret Clearance GRC Emergency Management

Specialist Secret Clearance

GRC Physical Security Specialist Secret Clearance GRC INFOSEC & Alternate COMSEC

Security Specialist Top Secret (TS) Clearance with

Sensitive Compartment Information

(SCI)

GRC Visitor Control Officers Secret Clearance GRC PIV Enrollment Specialists Secret Clearance

GRC ESS Technician Secret Clearance GRC Security Police Protection Force

Training & Development Officer Secret Clearance

GRC IVC & IDMAX Specialist Secret Clearance GRC Access Control Specialist Top Secret (TS) Clearance with

Sensitive Compartment Information

(SCI)

L. See PWS.

M. See PWS.

N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

R. See PWS.

S. See PWS.

1.7 Records Management

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

1.8 Vehicle Management

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

1. At GRC, the Contractor will be provided the use of the following GFE:

i. Emergency Management response truck marked and outfitted for emergency response

ii. Incident command trailer marked and outfitted for emergency response

iii. Decontamination trailer marked and outfitted for emergency response

iv. Two speed monitoring trailers

v. Thermal radar trailer

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

1. At GRC, the Contractor shall provide and maintain at a minimum 3 patrol vehicles at GRC-ATF and 5 patrol vehicles at LF meeting the requirement outlined in the PWS Vehicle Standards Attachment. The Contractor is responsible for transportation of their employees to facilities at LF and GRC-ATF to perform the duties of the PWS. Vehicles purchased for GRC-ATF and LF shall be operable during inclement weather conditions common to Northeastern Ohio, such as heavy rain, heavy snowfall, ice, and negative wind chill. Some roads at GRC-ATF are narrow, unpaved and include rough terrain, requiring a four-wheel drive SUV during inclement weather. The Contractor will also be required to tow two GFE provided speed detection trailers at both LF and GRC-ATF.

2. At GRC, marked Contractor provided vehicles are permitted to travel off GRC for fuel, maintenance, travel between LF and GRC-ATF, and for special events when directed by the GRC Annex COR.

3. At GRC, the Contractor is responsible for outfitting all patrol vehicles with the required emergency services equipment described in Attachment P. Any modifications from Attachment P must be approved by the Annex COR.

Note: The Contractor shall plan for all maintenance and fuel costs for Contractor provided vehicles at GRC LF and GRC-ATF. No onsite fueling stations are available for Contractor use.

2.0 Information Security (INFOSEC) and Communications Security (COMSEC)

Table 2.0 GRC Information Security and Alternate Communications Security Positions

Post/Position Post/Position Type

Hours of Operation

Training Required

Notes

INFOSEC &

Alternate

COMSEC

Account Manager

1 WYE

ERO

Base Services

Nominally 1st Shift, Mon –

Fri, excluding Federal holidays

Department of Energy (DoE)

Historical Records

Restricted Data Reviewers

Course

COMSEC

Office of Record

Training

This is an position.

Work schedule may vary to support GRC Center needs.

Requires

TS/SCI prior to performing

NASA

COMSEC

Training Course

COMSEC

Office of Record

(COR)

NASA

Declassification

Authority

ICS-100

IS-700

GRC-OJT

associated duties

1. At GRC, the Contractor shall also review all accountable and incoming CNSI to ensure proper classification markings in accordance with Information Security Oversight Office directives.

2. At GRC, the Contractor shall also maintain and update the database of accountable material which records receipt of, annual inventory, and transmission or destruction records of CNSI.

3. At GRC, the Contractor shall also be appointed as and serve as a NASA Declassification Authority and shall conduct automatic and systematic declassification reviews annually.

4. At GRC, the Contractor shall also maintain operation as an alternate distribution point for the Defense Courier Service (DCS) and maintain the Center’s account for transmitting incoming and outgoing material through DCS.

B. See PWS.

C. See PWS.

1. At GRC, the Contractor shall also manage deployment, use, and maintenance of security containers, vaults, and strong rooms. The Contractor shall

i. Conduct an annual inventory of deployed or active containers, vaults, and strong room contents.

ii. Ensure that all documentation meets required standards and the container, vault, or strong rooms remain functional.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

1. At GRC, the Contractor shall also conduct inquiries if a security incident involves the loss or possible loss or compromise of CNSI and report findings.

The Contractor shall:

i. Conduct a preliminary inquiry into the events that may have caused the loss or possible loss or compromise of CNSI and report findings to OPS within one working day of assignment as Inquiry Official.

ii. Submit a final incident report within 21 calendar days of the incident.

Formal reports to PSO shall contain no more than two spelling, grammatical, or technical errors.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

In addition to 2.0, A – L, at GRC, the Contractor shall:

M. The Contractor shall support the Industrial Security support function:

1. Maintain a classified contracts database annotating the contract number, contract name, identification of the awarded contractor, performance period, NASA Contracting Officer (CO) name and phone number, and awarded contractor’s Facility Security Officer name and phone number.

2. Conduct an annual 100% review of all DD Forms 254 to ensure relevancy of DD Forms 254, the status of the contracts (active or closed).

3. The Contractor shall assist the OPS Industrial Security Specialist in developing contract clauses and assisting Program Managers and COs with the development of security clauses for classified contracts.

N. The Contractor shall support National Security Systems (NSS) function:

O. The Contractor shall provide certification and accreditation (C&A) support for classified computer systems. The Contractor shall prepare and maintain C&A documentation and System Security Plans (SSPs) for all CNSI computer and network systems that address and ensure protection measures commensurate with the classification of the system, the threat, and the operational requirements associated with the environment of the information systems. The SSPs shall be reviewed annually and approved every three years. Currently, GRC maintains two classified NASA NSS. C&A documentation and SSPs submitted to OPS shall contain no more than two grammatical, spelling, or technical errors. The Contractor shall support Classified Visit Management:

1. The Contractor shall Serve as the focal point for processing incoming and outgoing visitor certifications.

2. The Contractor shall process GRC visitor quests and certifications for attendance to conferences and related collateral and SCI activities.

3. The Contractor shall receive and maintain incoming visitor requests and certifications from outside agencies and industrial Contractors in support of collateral and SCI conferences, meetings, and activities occurring at GRC

P. The Contractor shall serve as the Alternate SCI Site Security Manager/Special Security Representative:

1. The Contractor shall assist the OPS SCI Program Manager/Site Security Manager in maintaining SCI Facility operations.

2. The Contractor shall develop and standard operating procedures and emergency action plans, and conduct annual reviews of documentation.

3. Host meetings, both collateral and SCI, ensuring all attendees meet the minimum access requirements.

4. Process program access requests and access revalidation requests.

5. Complete quarterly Office of the Director of National Intelligence reports on revalidation requests.

6. Conduct physical security surveys of NASA security areas when area modifications and facility accreditations are requested.

7. Due to the unique duty schedule with security operations, duty hours may shift to include after business hours and weekends when necessary to accommodate GRC senior manager use of the facility. Senior managers are expected to provide advanced coordination if the need exists to access the SCI Facility outside of normal business hours. The need for afterhours support is not expected to exceed two annual occurrences.

3.0 Emergency Management

At GRC, the Contractor shall:

Table 3.0 GRC Emergency Management Positions (3.0 – 3.4)

Post/Position Post/Position Type

Hours of Operations

Training Required

Notes

Emergency Management

Specialist

Base Services

Nominally 1st Shift, Mon – Fri, excluding Federal holidays

ICS-100

IS-120

ICS-200

IS-230

IS-235

IS-240

IS-241

This is an position.

Work schedule varies to support GRC Special

IS-242

IS-244

ICS-300

ICS-400

IS-700

IS-701

IS-706

IS-800

IS-2200

EMR

HAZWOPER

GRC - OJT

Events and after-hour

B. See PWS.

1. At GRC, the Contractor shall provide a newly or updated written GRC Pandemic Plan within 90 calendar days of the request and an annual review to include stakeholder involvement.

2. At GRC, the Contractor shall develop Emergency Exercise Documents in accordance with Homeland Security Exercise and Evaluation Program (HSEEP) standards. All documents, with the exception of the Improvement Plan, shall be developed 15 working days before the exercise is scheduled. The Improvement Plan shall be submitted within 15 working days after the exercise.

3. At GRC, the Contractor shall provide Emergency Management Program Briefings within 30 calendar days of contract award date and as requested by the GRC Emergency Manager.

4. At GRC, the Contractor shall provide Emergency Management Training Course Lesson Plans. Plans and supporting documentation shall be developed within 180 calendar days of contract award date and updated annually.

C. See PWS.

3.1 Emergency Preparedness

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

1. At GRC, the Contractor shall maintain an inventory and status of all radios issued from the Protective Services Office to civil servants and contractors across GRC.

2. At GRC, the Contractor shall ensure all records pertaining to emergency preparedness communication tools are kept current.

G. See PWS.

In addition to 3.0, A – G, at GRC, the Contractor shall:

H. Ensure the serviceability and readiness of emergency response equipment vehicles and communications systems. Personnel shall be properly trained and proficient in the use of equipment.

I. Conduct operational readiness checks of the GFE response truck and contents, incident command trailer and contents, and decontamination trailer and contents. The Contractor shall notify the NASA GRC Emergency Manager of the need for and initiate a work order to address repairs.

J. Provide all emergency medical equipment needed to operate a BLS emergency medical first responder program at GRC LF and GRC-ATF, to include equipment, personal protection equipment (PPE), and emergency expendables such as cleaning supplies, gloves, masks, and medical supplies.

3.2 Emergency Operations

At GRC an Emergency Operations Center (EOC) is located at LF and GRC-ATF. Under certain circumstances as authorized by the NASA GRC Emergency Manager or PSO Chief, a virtual EOC may be activated utilizing GFE provided software.

At GRC, the Contractor shall:

A. See PWS.

1. At GRC, the Contractor is also responsible for the inventory of EOC supplies and equipment. As maintenance is also required, the Contractor shall notify the NASA GRC Emergency Manager and initiate a work order to address repairs.

2. At GRC, the Contractor shall also ensure the operability of all emergency equipment in the EOC by performing weekly operational tests on all EOC equipment. The Contractor shall document operational tests and identify needed repairs. The Contractor shall notify the NASA GRC Emergency Manager and initiate a work order to address repairs.

B. See PWS.

1. At GRC, the Contractor shall also standup the EOC within 30 minutes during business hours and within two hours during non-business hours.

C. See PWS.

1. At GRC, the Contractor shall also provide an Incident Commander (IC) during all incidents and respond as the Incident Commander to alarms, fires, accidents, spills, releases or events involving oil, Hazardous Material (HazMat), chemical, biological, radiological, nuclear, high-yield explosive in accordance with NIMS until relieved or the incident is terminated.

2. At GRC, the Security Police Supervisor will also serve as the initial IC in accordance with NIMS until relieved by the Emergency Management Specialist, PSO Official, or the incident is terminated. The Contractor shall direct and/or monitor incident response to all emergencies, threats, alarms, and hazards. For larger scale incidents, a transfer of Command or establishment of Unified Command to the local fire department or a member of the Emergency Response Team may be needed. Fire and advanced life support emergency medical services are provided through mutual aid support from local jurisdictional fire departments and not GRC. The Contractor shall:

i. Assess and conduct scene size up of the incident and contain and control the area.

ii. Upon transfer of IC, continue to provide emergency management support for the response within the ICS command structure.

iii. Make or direct internal and external emergency notifications.

iv. Implement the incident command post, staging areas, ICS position assignments and the Incident Action Plan. The Contractor shall activate and staff the incident command trailer.

v. Conduct annual equipment training with Emergency Response Team (ERT) and support members.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

3.3 Continuity of Operations (COOP)

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

In addition to 3.3 A – B, at GRC, the Contractor shall also:

C. Serve as the alternate Emergency Manager and Continuity Manager.

D. Maintain readiness consistent with the Federal COOP Readiness and Deployment directive. Plans shall be operational within 4 hours of activation and maintain sustained mission essential operations for a minimum of 30 calendar days utilizing existing and available field infrastructure where practical.

E. Participate in comprehensive drills, tests, and exercises. The Contractor shall support COOP efforts including drills and exercises.

3.4 Test, Training & Exercise (TT & E)

At GRC, the Contractor shall:

A. See PWS.

1. At GRC, the Contractor shall also provide a Multi-year Emergency Management

Training and Exercise Plan (MTEP). This plan details exercise activities to be conducted over a five-year period to include proposed dates, contingency type, exercise type, location and any associated training requested. This plan shall be submitted within 120 calendar days of the contract award date with subsequent submissions by the beginning of each calendar year.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

4.0 Protective Services Communication Center (PSCC)

At GRC, PSCC is known as the Emergency Dispatch Center (EDC). The Contractor shall provide personnel to operate Government provided automated systems that support and enhance security operations. Examples of these systems include the Lenel® Access and Control System, the NCIC, 911, radio systems, GRC’s mass notification system, internal paging systems, and automated dispatch systems.

Table 4.0 GRC Protective Services Communication Center Positions

Post/Position Post/Position Type

Hours of Operations

Training Required

Notes

EDC Dispatcher Console A – LF

Fixed

24/7 ICS – 100

IS – 144

IS – 700

IS – 144

First Aid/CPR

NCIC

Emergency Service

Telecommunicator

OHLEG

GRC-OJT

SATERN

This is an unarmed position

EDC Dispatcher

- Console B –

LF

IS – 144

IS – 700

IS – 144

First Aid/CPR

NCIC

OHLEG

Emergency

Service Telecommunicator

GRC-OJT

SATERN

This is an

EDC Dispatcher

– GRC-ATF

IS – 144

IS – 700

IS – 144

First Aid/CPR

NCIC

OHLEG

Emergency

Service Telecommunicator

GRC-OJT

SATERN

This is an

Note: Hardware and software maintenance of EDC equipment are GFE.

A. See PWS.

1. At GRC, the Contractor shall also implement and maintain a continuous comprehensive on-the-job annual training program for dispatchers. This annual training shall meet NFPA 1061: Standard for Public Safety Telecommunications Personnel Professional Qualifications and applicable Federal Standards.

2. At GRC, the Contractor shall also implement and utilize NFPA 1221, Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems shall be the guide for receiving, dispatching, and recording emergency communication. Dispatchers shall be trained to meet standards established by the Association of Public-Safety Communication Officials. Dispatchers shall meet standards for emergency dispatchers to include the appropriate telecommunication courses and Hazardous Materials Course.

3. At GRC, the Contractor shall also track and record all incidents as defined in the SOP. The Contractor shall create a chronological record of activities and significant events as directed in the SOP occurring during each shift. The Contractor shall perform data entries and complete reports for all incidents according to the SOP within the Safeguards reporting system or other NASA Incident Reporting Databases as necessary.

4. At GRC, the Contractor shall also provide quarterly data derived from response times and activities for both fire and security responses to GRC facilities and as directed by the GRC Annex COR. The Contractor shall notify NASA personnel of incidents per SOP as directed by the GRC Annex COR.

B. See PWS.

C. See PWS.

D. See PWS.

1. At GRC, the Contractor shall also answer 911 calls by the third ring. During emergency operations, the EDC shall support the EOC by providing periodic updates of information and protective services force deployment status.

https://catalog.nfpa.org/2014-NFPA-1061-Standard-for-Professional-Qualifications-for-Public-Safety-Telecommunications-Personnel-P1402.aspx?icid=B484 https://catalog.nfpa.org/2014-NFPA-1061-Standard-for-Professional-Qualifications-for-Public-Safety-Telecommunications-Personnel-P1402.aspx?icid=B484 https://www.nfpa.org/codes-and-standards/all-codes-and-standards/list-of-codes-and-standards/detail?code=1221 https://www.nfpa.org/codes-and-standards/all-codes-and-standards/list-of-codes-and-standards/detail?code=1221 https://www.nfpa.org/codes-and-standards/all-codes-and-standards/list-of-codes-and-standards/detail?code=1221

2. At GRC, the Contractor shall dispatch first responders to all emergency calls within NFPA time requirements.

E. See PWS.

1. At GRC, the Contractor shall also manage access to and provide trained State of

Ohio certified personnel to operate the access terminals for the Ohio Law Enforcement Gateway (OHLEG). The Contractor shall serve as the OHLEG Agency Coordinator. The personnel shall meet and be proficient with the regulations and procedures governing the operation and use of the OHLEG. The Contractor shall input and retrieve data from the Government-provided OHLEG database to support security activities and CI/CT investigations.

F. See PWS.

G. See PWS.

1. At GRC, the requirement for PSCC operators to obtain an EMD certification is waived due to the GRC operating an onsite EMS program.

H. See PWS.

1. At GRC, the Contractor will also maintain an up-to-date list of after-hour response points of contacts for responding personnel required to address alarms and facility emergencies.

2. At GRC, all lists shall also be reconciled weekly by the Contractor with all electronic contact information to ensure accuracy.

I. See PWS.

J. See PWS.

5.0 Resource Protection

Table 5.0 GRC Resource Protection Positions (5.0 – 5.3)

Post/Position Post/Position Type

Hours of Operations

Training Required

Notes

Physical Security and

Resource Protection

Administrative and Operational

Shift, Mon – Fri, excluding Federal holidays

Interagency Security

Committee (ISC) Risk

Management Process Training

Program

ICS-100

IS-700

IS – 1170

IS – 1171

IS – 1173

IS - 1174

SATERN

Chemicals of Interests (COI) and Chemical-

This is an unarmed position. Work schedule varies to support GRC Special Events and after-hour emergencies https://www.ohioattorneygeneral.gov/Law-Enforcement/Ohio-Law-Enforcement-Gateway https://www.ohioattorneygeneral.gov/Law-Enforcement/Ohio-Law-Enforcement-Gateway terrorism Vulnerability Information

(CVI)

GRC - OJT

Locksmith Administrative

Shift, Mon – Fri, excluding Federal holidays

Locksmith Certification

GSA Authorized Safe and Vault

Technician Inspector

Training and Certification

SATERN

GRC - OJT

This is an unarmed position. Work schedule varies to support GRC Special Events and after-hour emergencies

ESS Technician Administrative

Shift, Mon – Fri, excluding Federal holidays

Lenel OnGuard® Core

Certified

LENEL

OnGuard® Access Video

LENEL

Certified Associate

LENEL

Certified

Professional Certified

Alarm/Security Technician

(CAT I/II) or Certified System Integrator (CSI) certification Industry Standard

Certification Or

Equivalent Training i.e., military tech or trades school

SATERN

GRC – OJT

This is an unarmed position. Work schedule varies to support GRC Special Events and after-hour

Access Control Specialist

Shift, Mon – Fri, excluding Federal holidays

LENEL

OnGuard® Core

Training

LENEL

OnGuard® Access Video

LENEL

Certified Associate

LENEL

Certified

Professional

SATERN

GRC - OJT

This is an unarmed position. Work schedule varies to support GRC Special Events

1. Space Launch Systems support is not applicable at GRC.

B. See PWS.

5.1 Physical Security Support

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. See PWS.

N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

In addition to 5.1 A – Q, at GRC the Contractor shall:

R. At GRC, the Contractor shall also support the Chemical Facility Anti-Terrorism Standards (CFATS) Program including the tasks under 6 CFR Part 27, Chemical Facility Anti-Terrorism Standards.

1. Contractor personnel shall complete Chemicals of Interests (COI) and Chemical-terrorism Vulnerability Information (CVI) training within five business days and prior to assuming any CFATS responsibilities.

2. Develop, and update as necessary the Site Security Plan and Top Screen in accordance with 6 CFR part 27. The Contractor shall submit the Site Security Plan to the NASA Physical Security Specialist.

3. Update all CFATS documents a minimum of annually or as required.

4. Review, assist, document, provide input in the development of training, and ensure training in support of CFATS Program is completed.

5. Perform tasks as required through Web-based databases and update information using the CFATS interface.

6. Maintain access to Web-based databases and update information using the

CFATS interface.

5.2 Locksmith Services

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

1. The Contractor shall provide all tools, supplies, and equipment, including limited bench stocks needed by the locksmith for the performance of these duties except for those machines and tools listed as GFE. Locks required for new construction and widespread (i.e., entire building, Medeco) replacement of locks are not considered limited bench stocks and shall be purchased by the Contractor with IDIQ funding from NASA. The Contractor is responsible for transporting tools, supplies and equipment to facilities at LF and ATF as needed to carryout locksmith duties.

C. See PWS.

D. See PWS.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

I. See PWS.

J. See PWS.

K. See PWS.

1. At GRC, the lock inventory databases are GFE.

5.3 Electronic Security System Services

At GRC, the Contractor shall provide maintenance and support for the existing and future Security Management Systems (SMS). The Contractor shall perform maintenance and new installation work in accordance with the current release of Institute of Electrical and Electronics

Engineers (IEEE) Standard 100 National Electrical Manufacturers Association (NEMA) standard, the National Electrical Code (NEC)/National Fire Protection Association (NFPA) 70, Lenel OnGuard instructions, and functional requirements established by the GRC Protective Services Office and NASA Headquarters.

The Contractor shall be responsible for identifying and coordinating all materials and labor necessary to replace cables that have been installed improperly or damaged in installation and working with installation vendors or Facilities Division SSC to correct.

At GRC, the Contractor shall:

A. See PWS.

1. At GRC, ESS installation is not applicable. Maintenance support and testing is applicable at GRC.

B. See PWS.

1. At GRC, ESS installation is not applicable. Maintenance support and testing is applicable at GRC.

2. At GRC, the Contractor shall work closely with the GRC PSO ICAM Program Manager in the support and documentation of project, program, and customer requirements.

3. At GRC, the Contractor shall coordinate work with other support service contractors who provide services associated with the ESS (e.g., locksmith services, network services, GRC Regional System Administrators (RSAs), System Administrators, and GRC Facilities Division support contractors.

4. At GRC, the Contractor shall provide support and oversight to any outside vendors who may be contracted to install ESS for large-scale projects in ensuring system configuration requirements meet GRC and enterprise ESS topology, and manufacture defined specifications.

5. At GRC, the Contractor shall coordinate and submit work orders, as needed, to correct failed components, initiate maintenance, and initiate the replacement or new installation of any ESS components.

6. At GRC, the Contractor shall provide ESS services during business hours and ESS emergency response service when there is a critical failure of any ESS component failing to secure or function properly affecting perimeter doors, gates, locks, alarms, and cameras protecting NCI and designated Exclusion Areas. The Contractor shall provide a two-hour emergency response during business hours and a four-hour emergency response after business hours, including weekends and Federal holidays.

7. At GRC, the Contractor shall provide an annual ESS component performance verification test plan to include a schedule and documented testing methods and procedures.

8. At GRC, the Contractor shall furnish the necessary tools and equipment to successfully support ESS Technician functions.

9. At GRC, the replacement ESS components shall be supplied as GFE or under the terms of the system and component warranties.

C. See PWS.

1. At GRC, an ESS electrician is not required.

D. See PWS.

1. At GRC, a Regional Systems Administrator (RSA) is not required.

6.0 Security Operations

Table 6.0 GRC Security Operations Positions (6.0 – 6.7.2)

Post/Position Post/Position Type

Hours of Operations

Training Required

Notes

Security Police Supervisor – LF

Mobile

Base Service

24/7 NBTS

ICS – 100

ICS – 200

ICS -300

IS – 700

IS - 800

NBTS

HAZWOPER

EMR

BLS

First Aid/CPR

GRC- OJT

Security Police Supervisor –

GRC-ATF

Shift, Mon – Fri, excluding Federal holidays

NBTS

ICS – 100

ICS – 200

ICS -300

IS – 700

IS - 800

NBTS

HAZWOPER

EMR

BLS

First Aid/CPR

SATERN

GRC- OJT

Work schedule varies to support

GRC Special Events and after-hour emergencies

Security Police Officer – LF

Main Gate Entry Booth 1

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR

GRC – OJT

Officer – LF

Main Gate Entry Booth 2

6:00 a.m. to 2:00 p.m., Mon – Fri, excluding Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR

West Gate

Base

5:30 a.m. to 8:00 p.m., Mon – Fri, excluding Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR

Officer – GRC- ATF Main Gate

Entry

Monday – Friday 600 -

Excluding

Federal Holidays

NBTS

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR

Officer – GRC- ATF Main Gate

Entry

Monday – Friday 1800 –

Saturday 24 hours

Sunday 24 hours Federal Holidays

24 hours

ICS – 200

IS – 700

IS - 800

First Aid/CPR

Commercial

Vehicle Inspection 1 p.m., Mon – Fri, excluding Federal holidays

NBTS

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR

8:00 a.m. to 4:00 p.m., Mon – Fri, Commercial Vehicle

Inspection 2 excluding Federal holidays

ICS – 200

IS – 700

IS - 800

First Aid/CPR

SATERN

GRC – OJT

Security Police

Officer Patrol 1 -

LF

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR or

BLS

*EMR

SATERN

GRC – OJT

*The Contractor shall be responsible to maintain at all times a level of trained Security Police Officers as State of Ohio certified Emergency Medical First Responders, ensuring minimum staffing of at least three for LF and two for

GRC-ATF

onsite per shift.

Security Police Officer Patrol 2

– LF

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR or

BLS

*EMR

SATERN

GRC - OJT

*The Contractor shall be responsible to maintain at all times a level of trained Security Police Officers as State of Ohio certified Emergency Medical First Responders, ensuring minimum staffing of at least three for LF and two for

GRC-ATF

onsite per shift.

https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0

Officer Patrol 3

– LF

Base

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR or

BLS

*EMR

SATERN

GRC – OJT

*The Contractor shall be responsible to maintain at all times a level of trained Security Police Officers as State of Ohio certified Emergency Medical First Responders, ensuring minimum staffing of at least three for LF and two for

GRC-ATF

onsite per shift.

Security Police Officer Patrol 1

– GRC – ATF

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR or

BLS

*EMR

SATERN

GRC – OJT

*The Contractor shall be responsible to maintain at all times a level of trained Security Police Officers as State of Ohio certified Emergency Medical First Responders, ensuring minimum staffing of at least three for LF and two for

GRC-ATF

onsite per shift.

Security Police Officer Patrol 2

– GRC - ATF

ICS – 100

ICS – 200

IS – 700

IS - 800

First Aid/CPR or

BLS

*EMR

*The Contractor shall be responsible to maintain at all times a level of trained Security Police Officers as State of Ohio https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 certified Emergency Medical First Responders, ensuring minimum staffing of at least three for LF and two for

GRC-ATF

onsite per shift.

Security Police Protection Force

Training & Development

Officer

Shift, Mon - Fri

NBTS

NBTS Instructor

Glock Basic Armorer

Range Instructor

ICS – 100

ICS – 200

ICS -300

IS – 700

IS - 800

HAZWOPER

EMR

BLS

SATERN

GRC - OJT

Work schedule varies to support GRC Special Events and after-hour emergencies.

1. At GRC, K-9 is not applicable.

2. At GRC, outside of normal visitor control business hours, a Security Police

Officer patrol unit will be pulled from duty to process and issue visitor badges as needed.

3. At GRC, outside of normal commercial vehicle inspection hours, a Security Police Officer patrol unit will be pulled from duty to assist the main gate officer in the inspection and processing access for an authorized commercial vehicle.

4. At GRC, the Contractor shall also ensure that patrols respond expeditiously to requests for assistance, emergencies, and/or alarms. Examples include lock/unlock requests, unsecured area alarms, duress alarms, credit union alarms, fire alarms, environmental and oxygen sensor alarms, hazardous incidents, and medical emergencies. The Contractor shall comply with NFPA response times for emergency calls, alarm activations, or other situations where life or property is endangered. All response times shall be noted in the https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0 https://www.ems.ohio.gov/certifications-ems-certificates.aspx#gsc.tab=0

EDC log. On-scene delays in excess of four minutes shall be noted in the EDC log. The Contractor shall arrive on scene within ten minutes for all non-emergency calls. Delays in excess of 10 minutes shall be noted in the EDC log and reported to the Annex COR.

In addition to 6.0 A, at GRC, the Contractor shall:

B. At GRC, the Contractor shall also provide shuttle service from LF to Cleveland Hopkins Airport, during non-duty hours of GRC airport shuttle operations, using a Government-furnished vehicle. Non-duty hours of GRC airport shuttle operations are 4:00 p.m. to 6:00 a.m., Monday through Friday, weekends and Federal holidays.

1. The Contractor shall pull personnel from patrol duty and perform this service as needed.

2. The Contractor shall perform pick up and drop off service within 30 minutes of notification unless emergency service warrants delays. Delays will be communicated to shuttle service requestors, as feasible.

C. At GRC, the Contractor shall also coordinate and oversee the GRC Emergency Medical First Responder (EMR) Program under the direction of a local licensed medical director secured by the Contractor.

1. The Contractor shall be responsible to maintain at all times a level of trained Security Police Officers as State of Ohio certified Emergency Medical First Responders, ensuring minimum staffing of at least three for LF and two for GRC-ATF onsite per shift.

2. The Contractor shall provide all Medical First Responder equipment and supplies. The Contractor shall ensure before every shift all medical supplies and equipment are serviceable and available.

3. The Contractor shall prepare reports of medical incidents and document all medical emergencies utilizing an Emergency Medical Service (EMS) Run Report for Pre-hospital Patient Care as approved by local licensed medical director secured by the Contractor.

6.1 Security and Security Police Services

At GRC, the Contractor shall:

A. See PWS.

B. See PWS.

C. See PWS.

D. See PWS.

1. GRC, the Contractor shall notify the GRC Annex COR or designee.

E. See PWS.

F. See PWS.

G. See PWS.

1. At GRC, the Contractor will not be responsible for tracking traffic citation points or appeals.

H. See PWS.

1. At GRC, the Contractor will be provided with a GFE traffic and security investigations incident database.

I. See PWS.

J. See PWS.

K. See PWS.

L. See PWS.

M. See PWS.

N. See PWS.

O. See PWS.

P. See PWS.

Q. See PWS.

R. See PWS.

S. See PWS.

1. At GRC, the Contractor shall only conduct preliminary investigations and complete any follow-up activities as assigned by the GRC Annex COR. The Contractor shall prepare reports detailing incidents and investigations or inquiries which have occurred. Reports shall be provided to the Government using a GFE provided Incident Reporting System. Reports shall be made within four hours for a draft report and within 24 hours for final reports for GRC Annex COR concurrence.

T. See PWS.

U. See PWS.

V. See PWS.

W. See PWS.

X. See PWS.

Y. See PWS.

Z. See PWS.

AA. See PWS.

BB. See PWS.

CC. See PWS.

DD. See PWS.

EE. See PWS.

FF. See PWS.

GG. See PWS.

HH. See PWS.

II. See PWS.

JJ. See PWS.

KK. See PWS.

LL. See PWS.

1. Also, at GRC, the Contractor shall notify the GRC Annex COR and outside mutual aid response entities of suspicious packages in accordance with the approved GRC Annex SOPs.

MM. See PWS.

NN. At GRC, RTF is not applicable.

OO. See PWS.

PP. See PWS.

6.2 Traffic Enforcement

A. See PWS.

1. At GRC, the Contractor shall control and enforce all parking regulations on GRC, direct and control traffic, and provide continuous surveillance and enforcement of GRC traffic regulations as specified in GRC Safety Manual, Chapter 19 and/or as directed by the GRC Annex COR.

B. See PWS.

C. At GRC, the Contractor shall issue and process traffic citations, update daily the traffic citation database, investigate traffic accidents, and complete detailed accident reports.

D. See PWS.

1. Note: GRC has approved and is currently using WatchGuard 4RE In-Car Video System & WatchGuard VISTA WiFi Body Camera systems.

2. The Contractor shall also be responsible for the purchase of all dash and body camera software, software maintenance agreements, and software upgrades as required to maintain security and functionality.

3. The Contractor shall be also be responsible for purchasing any hardware for the transfer of data from the camera systems to the GFE server.

E. See PWS.

F. See PWS.

G. See PWS.

H. See PWS.

In addition to 6.2 A – H, at GRC, the Contractor shall:

I. At GRC, the Contractor shall operate speed radar check points at least five hours per week or as directed by the GRC Annex COR. Speed Detection in sensitive areas shall be coordinated with the GRC Annex COR. The Contractor shall notify the GRC Annex COR and appropriate center management of any unusual or unsafe traffic, road and weather conditions. The Contractor shall deploy traffic control/safety devices to prevent access to unsafe areas. The Contractor shall provide all traffic control safety devices for Traffic Incident Management, to include high-visibility vests for all employees operating in the roadway.

J. At GRC, the Government shall provide two speed monitoring trailers. The Contractor is responsible for the deployment of the speed monitoring trailers and responsible for coordinating maintenance as directed by the GRC Annex COR.

6.3 Criminal Violation Enforcement

At GRC, the Contractor shall:

A. See the PWS.

https://www1.grc.nasa.gov/wp-content/uploads/chapter_19.pdf

B. See the PWS.

1. At GRC, make arrests in accordance with the Center’s FAA Implementation authority, transfer custody of prisoners to LLE with jurisdiction, and testify in court.

C. See the PWS.

D. See the PWS.

E. See the PWS.

1. At GRC, the Contractor will not conduct DUI testing and will contact local law enforcement for mutual aid assistance.

F. See the PWS.

In addition to 6.2 A – F, at GRC, the Contractor shall:

G. At GRC, the Contractor shall provide a Quarterly Crime Report. Crime statistics shall be provided to the Government as needed to the GRC Annex COR quarterly as defined by

PSO.

6.3.1 Criminal Investigations

At GRC, the Contractor shall:

A. See the PWS.

1. At GRC, the Contractor shall only conduct preliminary investigations and submit incident reports on lost or stolen property, suspicious activity, and other incidents.

Preliminary investigations shall be conducted on the reported day and a preliminary report submitted to the GFE reporting system within four hours of clearing the scene of the incident. Final reports shall be submitted for GRC Annex COR concurrence within 24 hours of incident termination. The Contractor shall ensure reports are detailed and accurate.

2. At GRC, the Contractor shall also make notification to the GRC Annex COR, or designee, of any incidents involving outside law enforcement support.

B. See the PWS.

C. See the PWS.

D. See the PWS.

1. At GRC, a GFE incident database will be provided to the Contractor for documentation of all incidents.

E. See the PWS.

F. See the PWS.

6.4 Weapons Storage Areas (Security Armory)

At GRC a weapons storage area is located at LF and GRC-ATF. The GRC Armory is equipped with CCTV and alarm systems.

At GRC, the Contractor shall:

B. See the PWS.

C. See the PWS.

D. See the PWS.

E. See the PWS.

F. See the PWS.

6.5 Flag Protocol

At GRC, the Contractor shall:

A. See the PWS.

B. See the PWS.

C. See the PWS.

D. Not applicable at GRC.

E. See the PWS.

1. At GRC, weathered, tattered, or faded flags shall be replaced by the Contractor with flags provided by the GRC Facilities Support Services Contractor.

F. See the PWS.

1. At GRC, coordinate with the GRC Facilities Support Services Contractor when a flag is required. The Protective Services Contractor is not responsible for the cost of flags.

G. See the PWS.

H. See the PWS.

I. See the PWS.

J. See the PWS.

K. See the PWS.

6.6 Internal Security Education and Training

At GRC, the Contractor shall:

A. See the PWS.

1. At GRC, the Contractor also shall teach the NPSTA Surviving an Armed Violent

Encounter (SAVE) course to NASA GRC personnel as requested by PSO.

Sessions are four hours in duration and shall be offered for three days twice a year (two days at LF and one day at GRC-ATF).

B. See the PWS.

C. See the PWS.

D. See the PWS.

1. GRC does not have a Firearms Range on Center. At GRC, the Contractor provided Security Police Protection Force Training & Development Officer is responsible for coordinating with local ranges for weapon training and qualification times for both Security Police Officers and Special Agents. All associated costs such as range time, labor, targets, safety equipment, and ammunition shall be paid for by the Contractor. Range ammunition shall meet range requirements and NASA standards.

E. See the PWS.

1. At GRC, an…