Attachment_A_-_Bill_Count_FY24.xlsx

The file is an Excel spreadsheet detailing monthly utility bill counts for the City of Clearwater's Utility Customer Service Department for fiscal year 2024, spanning October 2023 to September 2024. The document provides a comprehensive breakdown of mailed and unmailed bills, including regular bills, direct debit bills, and final debits. The data shows an average of 50,305 regular mailed bills, 13,007 direct debit bills, and 86 final debit bills per month, with a total of 867,716 bills processed during the fiscal year. The spreadsheet indicates a current paperless billing rate of 32.85%, representing an 8% increase from the previous year.

The billing data reveals consistent monthly processing volumes, with slight variations across different months. Key metrics include an average of 71,315 total bills processed monthly, with 7,774 past due reminders and 144 final bill notices. The document highlights the utility's efforts to increase digital billing, with paperless bills growing to nearly one-third of total billings. This data supports the related state and local contract opportunity for utility billing and lockbox services in Clearwater, Florida, demonstrating the operational scale and complexity of the city's utility billing process and potential vendor requirements for managing these services.