Attachment 9 - Demonstrated Experience (Factor 1).docx

RFQ# 70CDCR26R00000018 – Multi-AOR Armed Guard Transportation Attachment 9: Demonstrated Experience Worksheet

Attachment 9 FACTOR 2: Demonstrated Experience Worksheet Quoters shall fill out this worksheet per the instructions outlined in Section L.7.6 of the RFP.

Contract Reference #1:

Reference Name (Government Agency/Company Name)

Company Name and role on Northeast Transportation Services:

Project Title:

Contract/Task Order (TO) Number:

Percentage of work performed:

Prime/subsidiary or Subcontractor on referenced project:

Contract/TO Type:

[footnoteRef:1]Contract/TO Dollar Value (inclusive of options): [1: If the project was performed as a subcontractor or at a task order level, provide the applicable dollar value of the work performed as opposed to a total contract/ceiling value.]

Contract/TO Period of Performance Dates:

[footnoteRef:2]Government/Company Point of Contact (Name/Title/Phone/Email) [2: Point of Contact from the Government entity (name, title, current phone number, and current e-mail) familiar with the project and can confirm level and quality of the Quoter’s referenced experience and work. The Government reserves the right to communicate with the Point of Contact provided.

Identify the turnover rate and whether adequate staffing was maintained consistently throughout the project. Describe how you mitigated key personnel vacancies and/or cross trained cleared resources in key personnel roles.

[footnoteRef:3]Description of Work Performed [3: Description of work performed, including scope and responsibilities. Provide a description of the scope and clearly explain the relevance of each project to performance of this requirement. Contractors shall answer the questions about each referenced project. For each question, the contractor shall answer yes or no and provide a narrative explaining the relevance of the project to the question. In addition, the contractor shall describe any challenges or risks experienced and how it overcame those challenges. It is the contractor’s responsibility to provide references that are relevant to this requirement and to explain the relevance of the projects, particularly when it is not easily apparent. Simply having experience on a past ICE or transportation contract does NOT necessarily mean that the project is relevant.]

1. Were you able to recruit, vet, and staff personnel to meet all transportation requirements, including surge needs without declining or delaying any requests? Please describe your processes for regular and surge staffing, including contingency plans (e.g., cross-training, temporary duty assignments, reserve staff). If not, explain how you would address these challenges.

2. Did you establish and follow procedures for accepting, scheduling, and completing transportation runs, including handling multiple simultaneous and urgent requests? Please outline your process for prioritizing and managing last-minute add-ons and high-pressure situations (e.g., hospital duty, airport movements, weather events). If not, describe how you would manage these tasks.

3. Did you have escalation procedures for unanticipated delays, resource shortages, or operational issues? Please detail your notification and mitigation steps, as well as any corrective actions taken to address past shortfalls (e.g., staffing shortages, missed runs, communication gaps). If not, explain how you would implement escalation and corrective protocols.id you establish and follow a process for accepting, scheduling, and completing transportation runs, including handling multiple simultaneous requests and prioritizing urgent movements? If yes, describe your process. If no, outline how you would manage these tasks.

4. Did you provide timely, accurate, and proactive communication with government points of contact regarding run availability, status updates, and operational issues, especially during surge events? Please describe your communication methods and approach. If not, explain how you would ensure effective communication.

5. Did you manage transportation of large groups (e.g., more than 50 detainees) to multiple locations, and oversee multiple transportation and guard services teams for secured populations? Please explain your management process. Did you obtain and maintain all necessary interstate and licensing permits for armed guard services (including weapons licensing)? If not, describe how you would ensure compliance and organize such operations.

6. Did you maintain consistent communication during periods of high operational tempo or surge events? If yes, describe your approach. If no, explain how you would maintain communication under such circumstances.

7. Describe your approach to ensuring continuous transportation services in the event of vehicle breakdowns or mechanical failures.