Attachment 7 - Relevant Past Performance Questionnaire.docx

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Extraction and Conversion of Mixed Media Files for FAA 9/11 Project - Digital Formats
Solicitation number
NARA-883103-26-Q-00014
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This is a Relevant Past Performance Questionnaire to be completed by contractor references for evaluation purposes in support of a National Archives and Records Administration (NARA) solicitation for Extraction and Conversion of Mixed Media Files for the FAA 9/11 Project in Digital Formats (Solicitation Number NARA-883103-26-Q-00014). References must return the completed and signed survey to Contract Specialist Ms. Cynthia Jones at cynthia.jones@nara.gov by 12:00 p.m. eastern time on September 7, 2026, with the understanding that NARA may conduct follow-up phone interviews to discuss responses.

The questionnaire requests detailed information about past contract performance across multiple evaluation categories, including contractor name, order type, program name, initiation and completion dates, award amounts, and a comprehensive description of work performed. References must rate contractor performance on a five-point scale (5=outstanding, 1=unsatisfactory) across quality of products or services, proficiency in communication and record keeping, personnel management, timeliness of performance, cost control, business relations, and overall assessment. Specific evaluation factors include issue anticipation and prevention, problem identification and resolution, communication quality, thoroughness, deliverable completeness and accuracy, personnel capacity and retention, schedule compliance, cost forecasting and management, responsiveness to change, and subcontract management. The questionnaire also requires references to provide specific comments identifying strengths and weaknesses for each category and to indicate whether any adverse performance information has been communicated to the contractor.

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A - Combined Synopsis Solicitation - Extraction and Conversion of Mixed Media Files for FAA 9.11 Project.docx DOCX document
Attachment 2 - Schedule of Prices.docx DOCX document
Attachment 3 - RFQ Information Sheet.docx DOCX document

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ATTACHMENT 7

RELEVANT PAST PERFORMANCE QUESTIONNAIRE

Note: To be completed by your references and returned by your references to the Contract Specialist by the date specified.

Your organization has been identified for participation in the past performance evaluation on a current solicitation at the National Archives and Records Administration (NARA), College Park, MD. This survey will be used to evaluate the past performance for the Contractor and contracting action identified below.

Your candid response to the questions is important to our evaluation effort and may affect the award outcome. Please indicate "N/A" in any area which is not applicable to work performed on your contracting action. The names of individuals supplying past performance information will remain confidential.

Please take a moment to complete the following survey and email the completed and signed survey to the contact listed below by no later than 12:00 p.m. eastern time on September 7, 2026. A representative of NARA may contact you to arrange a time for a phone interview to review the survey. If you have any questions regarding this survey please contact:

Ms. Cynthia Jones cynthia.jones@nara.gov

The following information is being requested:

Contractor’s name, operating unit and address: ________________________________________

Type of order: _______________________________________________________________

Program name: ________________________________________________________________

Order initiation date: _________________________________________________________

Order completion date (including extensions):______________________________________

Years remaining: ____________________________

Describe any schedule changes and reasons for schedule changes (if any):

Award amount: _______________________________________________________________

Current Order dollar value (including exercised options and extensions): __________________

Projected final Order dollar value (including exercised options and extensions):

Reason why award amount and current or projected final Order dollar value differs (if they differ):________________________________________________________________________

Description of the work performed (include the size, scope, and complexity of the project):

1. Please rate each item listed below (circling is preferable; Use “1” through “5” with “5” being outstanding and “1” being unsatisfactory; N/O means (Not Observed)) and Provide Comments to identify Specific Strengths/Weaknesses in each area

A1. Quality of Products or Services: Assess the quality of the Contractor’s conformance to order requirements, specifications, and standards of good workmanship (e.g., technical and professional standards).

Issue Anticipation/Prevention
5
4
3
2
1
N/O
Problem identification and resolution
5
4
3
2
1
N/O
Oral and written communications
5
4
3
2
1
N/O
Thoroughness
5
4
3
2
1
N/O
Extent deliverables were complete and accurate
5
4
3
2
1
Overall Quality
5
4
3
2
1
N/O

Comments (List specific strengths and weaknesses):

A2. Proficiency in:

Communication with POC
5
4
3
2
1
N/O
Record Keeping
5
4
3
2
1
N/O

Comments (List specific strengths and weaknesses):

A3. Management of Personnel: Assess the Contractor’s success selecting and retaining personnel managing sub-Contractor’s staff, and replacing personnel when necessary.

Capacity and ability to Assign Qualified Personnel
5
4
3
2
1
N/O
Replacement Speed and Quality
5
4
3
2
1
N/O
Ability to Retain Qualified Personnel
5
4
3
2
1
N/O
Ability to Manage staff, including Subcontractors
5
4
3
2
1
N/O
Willingness and ability to replace Personnel when necessary.
5
4
3
2
1
N/O

Comments (List specific strengths and weaknesses):

B. Timeliness of Performance - Assess the timeliness of the Contractor’s against the completion of the order(s), milestones, delivery schedules, administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

Extent to which performance objectives were met on schedule
5
4
3
2
1
N/O
Extent to which deliverables were provided on time
5
4
3
2
1
N/O
Extent to which Invoices were submitted on time
5
4
3
2
1
N/O

Comments (List specific strengths and weaknesses):

C. Cost Control – Assess the Contractor’s effectiveness in forecasting, managing, and controlling task order costs (*Do not rate this item for Firm Fixed Priced orders).

Performed Within Estimates
5
4
3
2
1
N/O
Cost Consciousness
5
4
3
2
1
N/O

Comments (List specific strengths and weaknesses):

D. Business Relations – Assess the integration and coordination of relationships needed to execute the order

Business/Contracting Relations
5
4
3
2
1
N/O
Response to Change
5
4
3
2
1
N/O
Subcontract Management
5
4
3
2
1
N/O
Interaction with End Users
5
4
3
2
1
N/O
Extent of End User Satisfaction
5
4
3
2
1
N/O
Responsiveness
5
4
3
2
1
N/O
Problem Resolution
5
4
3
2
1
N/O

Comments (List specific strengths and weaknesses):

2. Overall Assessment: (please circle)

NOT OBSERVED

Comments (List any major strengths and major weaknesses):

3. Has any adverse past performance information identified above been shared with the Contractor’s?

( ) Yes: Written or Oral?

Date__________

( ) No: NARA may provide the Contractor’s with an opportunity to respond to any adverse past performance information.

( ) N/A

NAME: _______________________________ DATE: ___________________________

SIGNATURE: _________________________ PHONE NUMBER: ___________________

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