Attachment 7 - Quality Assurance Surveillance Plan Bldg 2 Repair Building Envelope (Facade) 17JUL25.pdf

Natick Soldier Systems Center (SSC) Bldg. 2 Repair Building Envelope (Facade)

(Design / Build) Quality Assurance Surveillance Plan (QASP) July 2025

1. Objective. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality. This document will be used by the Government to assess the effectiveness of the Contractor’s technical services. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing technical services satisfactorily and relates directly to guard booth/ID check and supporting structures and civil site work objectives delineated in the

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2. Government Surveillance. The Contracting Officer (KO) will appoint a technical representative to function as the Contracting Officers Technical Representative (COTR) for this contract, and her/his authority will be limited to administering specific technical aspects of the contract. The Contracting Officer’s Representative (COR) will not provide direction that is outside the scope of responsibilities delineated under this contract and will defer any conditional interpretations to the KO. The COR will:

• Maintain a detailed knowledge of the technical requirements of the contract;

• Document Contractor performance in accordance with the QASP;

• Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting Officer;

• Approve priorities of support, resources, and associated schedules.

3. Surveillance Methods. Surveillance of Contractor performance is the method used by the Government to determine whether the contractor is effectively and efficiently complying with all terms and conditions of the contract. The functional expertise of the COR plays a critical role in adequately evaluating contractor performance.

4. Performance Objectives. This performance-based construction contract incorporates the following performance objectives:

1.) Project consists of all work required to perform:

• Project B - Involves removing rust, striping and repainting the wind tunnels exterior. This work includes constructing temporary enclosures, brush‐off blasting and solvent cleaning the exterior surfaces, then it was assumed we are applying a primer and two coats of Sherwin Williams Corothane 1 with Micaceous Aluminum, the same paint we use on our bridge structures.

• Project D - Involves replacing the main entrance doors & storefront, exterior doors, roof access stairs, exterior lights, new pipe bollards, concrete stairs & ramps to side entrances, and replacing the entire existing EFIS system with a 2” insulated metal panel system.

2.) The contractor must adhere to the contract schedule, project milestones, specifications, the Health and Safety Plan, and all other contract documents. The contractor shall meet all project requirements as outlined in the Scope of Work and all references, while effectively controlling project cost.

3.) The contractor shall maintain a safe and hazard free work environment for employees, subcontractors and NSSC employees.

4.) The contractor shall warranty all work for one year after project completion. All equipment shall be installed in accordance with manufacturer’s instructions so as not to void any manufacturer’s warranties. The contractor shall turn over all product warranties to the COR at project completion.

It is the contractor’s responsibility to employ the necessary resources to ensure accomplishment of these objectives. The Government’s assessment of the contractor’s performance in achieving these objectives will utilize the standards, acceptable quality levels, and surveillance methods described in the Performance Requirements Summary matrix set forth below.

The contractor will be notified, in writing, of the Government’s determination of its performance level for each performance objective, including all instances where the contractor failed to meet the acceptable quality level.

PERFORMANCE OBJECTIVES SUMMARY MATRIX

TASK/

DELIVERABLE

PERFORMANCE

STANDARD

PERFORMANCE

INDICATOR/ACCEPT

ABLE LEVEL OF

PERFORMANCE

(ALP)

METHOD OF

SURVEILLANCE PERFORMANCE RATING

Technical Performance:

Demolish existing conditions while adhering to all appropriate safety measures; work required to perform site work and infrastructure in accordance with DoD standards, Building Codes, Massachusetts Building Code and all applicable references.

Contract requirements met with few minor and no significant problems encountered.

Performance meets all technical and functional requirements, and is highly responsive to any changes in technical focus of the project.

Personnel qualifications, assessments, evaluations, analyses, recommendations, and related input are thorough, reliable, highly relevant to contract requirements, and consist of substantial depth and breadth of subject matter expertise.

Contractor technical performance meets all contract requirements.

Problems that are encountered are minor and resolved in a satisfactory manner.

SUBMITTALS

- See Submittal Log

Routine Assessment of Workforce Qualifications and Availability of Resources

Weekly meetings to discuss progress during demolition and construction phases (some or all of these will take place on site).

Weekly Site Visits monitoring progress on site. Reports will be sent to the Contractor and the Team. Contractor will be notified immediate before leaving the site.

Logs to be maintained tracking RFI’s, Submittals, Issues and Modifications.

Assignment of performance rating for QUALITY criteria:

Excellent Performance meets all and exceeds standard compliance of many CONTRACT requirements. Problems that are encountered are minor and resolved in a highly effective manner.

Acceptable Performance and deliverables meet all contract requirements. Problems that are encountered are minor and resolved in a satisfactory manner.

Unacceptable Many contract requirements not met.

Substantial problems were encountered and were resolved in a less than satisfactory manner.

Adherence to Milestone Schedule

Contractor to submit work schedule at start of project.

Contract milestones, periods of performance, and/or data submission dates are met or exceeded; highly qualified Key Personnel are available as required.

Contractor meets Contract milestone requirements at least 90% of the time, or satisfactorily describes the reason for failure (excluding government-caused delays).

Frequent discussion of progress to date

Assignment of performance rating for SCHEDULE criteria:

Excellent Contract milestones/ performance dates met or exceeded at least 95% of time (excluding government caused delays) Acceptable Contract milestones/ performance dates met or exceeded at least 85-95% of time (excluding government caused delays) Unacceptable Contract milestones/ performance dates met less than 85% of time (excluding government caused delays)

Cost Control Contract labor controlled in efficient and effective manner;

Unexpected costs are effectively controlled.

Actual contract cost is maintained within 10% of originally awarded contract value; ODCs effectively monitored and controlled.

Routine Inspection of contract financial reports, and examination of payment Invoices

Assignment of performance rating for COST CONTROL criteria:

Excellent Actual contract cost maintained within 100% of originally awarded contract value Acceptable Actual contract cost maintained within 105-125% of originally awarded contract value Unacceptable Actual contract cost maintained within 125% of originally awarded contract value

PERFORMANCE OBJECTIVES SUMMARY MATRIX