Attachment 7 - QASP for ACMP-PMCDP BPA.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Acquisition Workforce Training Development and Delivery

Contract Number:

Contract Description: Professional development offices within DOE provide training, oversight and management of DOE’s workforce requiring certification and credentialing as defined in DOE Order 361.1C, Acquisition Career Management Program.

Contractor’s name:

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO:

Organization or Agency: Department of Energy, Office of Headquarters Procurement Services U.S. Department of Energy1000 Independence Avenue, S.W. Washington, D.C. 20585

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COTR:

c. Other Key Government Personnel -

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager -

b. Other Contractor Personnel -

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, section 5.0 (Task Area) in the Performance Work Statement (PWS), includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Reference Task Number

Deliverable Due Date

8.1.1 Provide PDD with end of course evaluations with

recommendations to close identified

Weekly

8.1.2 Provide PDD with reports, charts, and graphs showing course evaluation results

Monthly

8.1.3 Provide PDD with a timeline and mitigation plan As required

8.1.4 Provide PDD with results of assessments and

studies

Monthly

8.1.5 Provide PDD with strategies and recommended methods of

delivery

Monthly

8.1.6 Provide PDD with results of cost/benefit analyses and

recommendations

Bi-weekly

8.1.7 Provide PDD with results of assessments and

recommendations

As required

8.1.8 Provide PDD with list of recommended

effective approaches and strategies for implementation

As required

8.1.9 Provide with a documented approached that enhanced

learning through various learning styles

As required

8.1.10 Provide a list of identified course gaps, recommendations and strategies to close course gaps

As required

8.1.11 Provide PDD with reports of best practices

for implementation for each specification

As required

8.1.12 After consultation with PDD, provide a strategy for

implementing new

As required

8.1.13 Provide PDD with results of testing

conducted

As required

8.1.14 Submit final packages and materials for review and approval and provide feedback of results.

As required

8.1.15 Submit created evaluations for review and recommended

dissemination timeframes for each evaluation

As required per session

8.2.1 Provide a report of the following DOE specific certifications issued: CFA Certification in Financial Assistance (CFA);

Technical Project Officer (TPO) Personal Property, and Purchasing. and Federal Project Directors (FPD)

By the third Monday of each month

8.2.2 Provide approved list of classes conducted by the following DAU approved training institutions Defense Acquisition University, (DAU), Management Concepts International (MCI), Federal Executive Institute (FAI)

At the beginning of each FY and as required there after

8.2.3 Provide a report of changes pertaining to Federal acquisition certifications

Monthly

8.2.4 Provide a status report of all changes made to training materials, including date, learning style, content, and expected outcomes

As required

8.2.5 Submit training materials for approval 45 days prior to course beginning

8.2.6 Submit for review and approval As required

8.2.7 Provide activities schedule Weekly

8.2.8 Provide a final Master Training Schedule and updates Monthly and as required

8.3.1 Provide courses based on this

requirements As required

8.3.2 Submit resumes’ of instructors qualified to

deliver training classes As required

8.3.3 Submit end of course evaluations and provide participants with certificates NLT 7 days after each course

8.3.4 Provide an operations and maintenance plan Monthly and as required

8.3.5

Provide results of courses audited, changes recommended and changes implemented

Monthly

8.3.6

Provide a list of methodologies for gathering statistical data to measure the success of training programs

8.3.7 Provide reporting tools and schedule to track learner activity, interaction, successes and failures and recommendations for remedial action

8.3.8

Provide training location with instructional materials, name of instructor, and pre-work for each course

45 days prior to each course

8.3.9 Submit a comprehensive matrix that identifies the delivery methodology Monthly

8.3.10

Submit a report that identifies reusable structures with various delivery methods

8.3.12 Provide login instructions and access links to vendors training sites As required

5. INCENTIVES

The Government shall use as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. PROGRESS OR STATUS MEETINGS. (Evaluates outcomes on a periodic basis. Inspections may be scheduled or unscheduled, as required.)

[Daily, Bi-Weekly, Monthly, Quarterly, or annually]

b. RANDOM SAMPLING. (Combines elements of validated user complaints and random sampling.

Random survey is conducted to solicit user satisfaction. May also generate inspections and sampling.)

a) 100% completeness of the course design and detailed outline.

b) The quality of the course design and detailed outline elements reflect a complete understanding of courses needed for professional skills training.

c) 100% of all course designs and detailed outlines are delivered on time.

d) No course design or detailed outline is rejected for inaccurate information or findings

c. 100% INSPECTION. (Evaluates all outcomes.)

a) Completeness in course design and detailed outline.

b) Quality of course design and detailed outline

c) Timeliness of course design and detailed outline

d) Accuracy of data/information in course design and detailed outline

8. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used: Meet standards/does or does not meet standards

9. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

10. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

During contract performance, the COTR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.