Attachment 7- Customer Satisfaction Survey - 697DCK-24-R-00041.pdf
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- Solicitation number
- 697DCK-24-R-00041
About this file
This document contains a customer satisfaction survey for a janitorial services contractor bidding on Federal Aviation Administration Solicitation Number 697DCK-24-R-00041. The survey collects customer ratings and feedback on the contractor's overall service performance, response times, problem solving and follow up, and on-site employee performance. It must be completed by the customer reference and emailed directly to anna.f.glover@faa.gov by the specified date and time to be considered in the contractor's performance evaluation for the solicitation. The solicitation is for janitorial services for air traffic control towers and facilities in Napa, Concord, Santa Rosa, Oakland, Fresno, and related facilities, with the Department of Transportation Federal Aviation Administration Southwestern Region listed as the agency.
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Customer Satisfaction Survey
697DCK-24-R-00041
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .