Attachment 6 - Service Request Scenarios.docx
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- Attached to
- Avaya Onsite Domestic Maintenance
- Solicitation number
- 19AQMM24R0004
About this file
This document contains two service request scenarios and information about a related federal contract opportunity for Avaya onsite domestic maintenance with the Department of State Office of Acquisition Management. The first scenario involves providing a quote and service plan to address noise and errors from fans in a G450 Media Gateway in Denver, including proposed labor rates, materials, and product details. The second scenario involves decommissioning and removing an EMI telephone equipment system serving 100 personnel across three floors in a Washington D.C. building that is being vacated, including a plan for removal of hardware, software, licensing, maintenance, support and system components as well as associated labor and material costs.
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Appendix 1 Service Request Scenarios
Scenario 1 - A customer in Denver calls stating that their G450 Media Gateway fans are making noise and there are error faults being displayed. Please quote and describe the steps from receipt of request until completion. Include labor rates, materials, product information and any other information relevant to your approach. Please complete the scenario 1 tab of Attachment 2-Support Locations-Prices+Service Requests with your proposed labor and material costs.
Scenario 2 - TWD received information that customers in a building located in the Washington, DC area are moving, and the lease on the building is ending. This building currently serves 100 DoS personnel spread out over 3 floors. The EMI telephone equipment system is in the telecommunications room on the first-floor, ground level. There is a freight elevator accessible for use that leads to a loading dock at the back of the building. Please provide a detailed plan, for decommissioning the system including removal of hardware including, handsets, software, hardware, licensing, maintenance, support and any other system components. Please complete the scenario 2 tab of Attachment 2-Support Locations-Prices+Service Requests with your proposed labor and material costs.
File details come from the government source that posted it. Updated .