Avaya On-site Maintenance for Domestic Locations - Solicitation Questions and Responses-Amendment 001.docx
DOCX document 28 KB Posted
- Attached to
- Avaya Onsite Domestic Maintenance
- Solicitation number
- 19AQMM24R0004
About this file
This document contains questions and responses related to solicitation 19AQMM24R0004 for Avaya on-site maintenance services at domestic locations for the Department of State. The solicitation requires the contractor to provide on-site maintenance and support for Avaya products and software licenses at various domestic locations, as well as project management, program management, and a dedicated Client Service Manager. The amended pricing spreadsheet in Attachment 2 includes pricing for all locations, management services, and the required licenses. The solicitation was also updated to allow proposals from Avaya federally authorized small business partners rather than only certified platinum partners as originally required.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 2-Support Locations-Prices and Service Requests-Amendment 001.xlsx | XLSX spreadsheet | |
| 19AQMM24R0004-Amendment 001.pdf | ||
| Attachment 6 - Service Request Scenarios.docx | DOCX document | |
| 19AQMM24R0004-Avaya Domestic Maintenance.pdf | ||
| Attachment 2-Support Locations-Prices_Service Requests.xlsx | XLSX spreadsheet | |
| Attachment 1-Avaya Maintenance for Domestic Locations - Statement of Objectives.docx | DOCX document | |
| Attachment 3-Avaya Maintenance - Past Performance Questionnaire.docx | DOCX document | |
| Attachment 7-C-SCRM Questionnaire.xlsx | XLSX spreadsheet | |
| Attachment 5 -Department of State Decommission Form.docx | DOCX document | |
| Attachment 4 - EXPRESS NDAA CERTIFICATION.pdf |
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Text version
Avaya On-Site Domestic Maintenance Solicitation 19AQMM24R0004 Questions and Responses
| Document |
| Section |
| Page |
| Question |
| Response |
| 1 |
| Attachment 2 – Support+Locations-Prices_Service+Requests |
| N/A |
| Tab 1 (Mon-Fri 8AM to 5PM) and |
Tab 2 (Extended Service Locations)
Currently all the extended service sites are also listed under the 8am-5pm list.
Did the Government intend for all the sites listed under Tab 2 (Extended Service Locations) to also be listed under Tab 1 (Mon-Fri 8AM to 5PM)?
Please see the amended spreadsheet (Attachment 2)
| 2 |
| 19AQMM24R0004 |
| L-003, B |
| 49 |
| The document states, ‘Contractor shall organize the remainder of the technical proposal into seven sections as described below.’ However, there are only 4 sections below. |
Will the government please clarify the number of sections that need to be responded to?
Solicitation will be corrected to state “four sections”
| 3 |
| Statement of Objectives |
| Scope of Work, On-site Maintenance |
| 2 |
| Avaya requires Federal Avaya support customers to have Avaya Local Advantage included in their support contract. Local Advantage brings value to customers by responding to their Avaya product maintenance related support with personalized service front-ended by a designated team of U.S. citizen resources who have routine and current background investigations updated every three years and government issued security clearances when required. |
Will the government please advise if the State Department requires or does not require Avaya Local Advantage?
Added in the amended pricing spreadsheet (Attachment 2)
| 4 |
| Statement of Objectives |
| Scope of Work, Contract Administration |
| 7 |
| This Government contract requires ongoing Project Management and Program Management. |
Where would the Government like Offerors to include this pricing in Attachment 2?
Added in the amended pricing spreadsheet (Attachment 2)
| Statement of Objectives |
| Scope of Work, Client Service Manager |
| 4 |
| The Government is asking for an Avaya Client Service Manager (CSM). |
Since a CSM has a cost associated with it where does the Government want the Offeror to include pricing for this service in Attachment 2?
Added in the amended pricing spreadsheet (Attachment 2)
| 6 |
| 19AQMM24R0004 |
| L-003, 3 |
| 50 |
| The document states, ‘…where the offeror was the prime contractor within the last four years…’ |
Will the government accept a past performance and past performance questionnaire where the Offeror was a subcontractor, provided the project is of similar size and scope, and the questionnaire is filled out by the government agencies COR?
Solicitation will be amended to allow the Offeror to be a subcontractor in a past performance example.
| 7 |
| Statement of Objectives |
| Scope of Work, Software Management Licenses |
| 2 |
| The Government is asking for Avaya ProVision software management licenses. These licenses have an associated cost. |
Where would the Government like Offerors to include this pricing in Attachment 2?
Added in the amended pricing spreadsheet. (Attachment 2)
| 8 |
| 19AQMM24R0004 |
| M-002, Factor 2 |
And
L-003, B, 2
Section L-003 requires a resume of our proposed CSM to be included in the Technical Volume. Section M-002 states that evaluation will be made on the CSM qualifications.
In consideration of the 20-page limitation of the Technical Volume, would the government consider any of the following three options?
1. Only provide CSM qualifications rather than full resume in the Technical Volume.
2. Provide full resume in the Technical Volume but increase the 20-page limit to 25-pages.
Provide full resume as a separate attachment to the Technical Volume that does not count against the 20-page limit.
3. Provide full resume as a separate attachment to the Technical Volume that does not count against the 20-page limit.
The Government will amend the solicitation to allow the resume not to count against the page limitation.
| 9 |
| 19AQMM24R0004 |
| B-001 |
| 3 |
| Will the Avaya status of a team partner meet the platinum requirement for the offeror? |
| Yes, but it is not recommended by Avaya |
| 10 |
| 19AQMM24R0004 |
| B-005 |
| 4 |
| Will DoS provide laptops for network access to remote locations? |
| No, the requirement is to be on site for repairs at all domestic locations. |
| 11 |
| 19AQMM24R0004 |
| L-003 |
| 49 |
| Is the CSM position full-time? Onsite or virtual? |
| The CSM does not need to be onsite at DOS |
| 12 |
| Attachment 2 |
| Does each location labeled as “MAIN” have an onsite FTE? |
| The Government will provide an authorized escort at each domestic location |
The Platinum Partner program was discontinued years ago and is no longer in operation. Avaya’s replacement program is called Avaya Edge and has three gemstone levels. However, the gemstone levels now have nothing to do with technical competency, but rather only tied to revenue/purchases.
To perform the work requested in this requirement, ANY Avaya “Federally Authorized” small business partner is authorized by Avaya to perform this type of work.
Would you please remove the “Certified Platinum Partner” requirement, and replace with an “Avaya Federally Authorized small business certified partner Avaya Federally Authorized small business certified partners may submit proposals
File details come from the government source that posted it. Updated .