Attachment 6 - QASP.pdf

Quality Assurance Surveillance Plan For

Airfield Management Services (AMS) Laughlin AFB, TX

Prepared by MSgt Lanii Baillie, Contracting Officer�s Representative (COR)

Reviewed by Edward Benningfield, AOF/CC

Approved by Lt Col Julian Benton, Functional Commander (FC)

Approved by Mr. Jesus Perez, Contracting Officer (CO)

Approved by Mr. , Quality Assurance Program Coordinator

(QAPC)

BAILLIE.LANII.CRY

STAL.1273962146

Digitally signed by

BAILLIE.LANII.CRYSTAL.127396

Date: 2022.04.12 13:06:17 -05'00'

BENNINGFIELD.ED

WARD.JAMES.116

4546353

Digitally signed by

BENNINGFIELD.EDWARD.JAME

S.1164546353 Date: 2022.04.12 13:25:13 -05'00'

BENTON.JULIAN.

LEON.1119106385

Digitally signed by

BENTON.JULIAN.LEON.1119106385

Date: 2022.04.13 12:49:16 -05'00'

PEREZ.JESUS

.A.1291178037

Digitally signed by

PEREZ.JESUS.A.1291178037

Date: 2022.04.18 08:08:06 -05'00'

FA3099-22-Q-0011

Attachment 6

1. OVERVIEW. The Quality Assurance Surveillance Plan (QASP) details how the Airfield Management Services contract will be managed upon award by the acquisition/multi-functional team (MFT) throughout its life cycle. This plan will focus on the level of performance required by the Performance Work Statement (PWS), and the methodology or process used for surveillance. This QASP is a living document and will be revised or modified by members of the acquisition team as circumstances warrant, throughout the life of the contract, to ensure adequate oversight of the Service Provider�s (SP) performance.

2. PURPOSE. This QASP is a government-developed document used to determine if the SP�s performance meets the performance threshold contained in the contract. The QASP establishes procedures on how the assessment/inspection process will be conducted. It provides a detailed process for continuous oversight of what will be monitored; how monitoring will take place;

who will conduct the monitoring; and how monitoring efforts and results will be documented.

2.1. The SP is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan (QCP). The QASP provides the structure for the government�s surveillance of the SP�s performance to assure it meets contract standards. It is the government�s responsibility to be objective, fair, and consistent in evaluating the SPs performance.

2.3. The QASP is not part of the contract nor is it intended to duplicate the SPs QCP. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on SP performance.

2.4. The government may provide a copy of the QASP to the SP to facilitate open communication. In addition, the QASP takes into consideration unforeseen or uncontrollable circumstances which might occur outside of the control of the SP.

2.5. Bottom line, the QASP should ensure early identification and resolution of performance concerns to minimize impact on mission performance.

3. AUTHORITY. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract order. This acceptance is to be executed by the Contracting Officer (CO) or a duly authorized representative.

4. ROLES AND RESPONSIBILITIES.

4.1. Contracting Officer (CO).

4.1.1. The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship.

4.1.2. The CO shall ensure the SP receives impartial, fair, and equitable treatment under this contract.

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4.1.3. The CO shall ensure open communication is maintained between all parties, pre- and post-award.

4.1.4. The CO may delegate authority for inspection and/or acceptance to the Contracting Officer Representative (COR) assigned to the contract.

4.1.5. The CO informs the SP of the names, duties, and limitations of authority for all CORs assigned to the contract.

4.1.6. The CO shall periodically assess the COR�s performance, not less than quarterly. This assessment may be delegated to the Contract Administrator (CA).

4.1.7. The CO shall manage SP performance assessment data that may include submitting Contractor Performance Assessment Reporting System (CPARS) reports, Corrective Action Requests (CAR), or management of services process reports.

4.1.8. The CO shall modify or terminate this contract as required.

4.1.9. The CO shall coordinate with the Functional Commander (FC) to take appropriate (written or verbal) action should unacceptable contract performance occur.

4.2. Contract Administrator (CA).

4.2.1. The CA shall administer this contract and maintain documentation.

4.1.2. The CA shall ensure periodic assessments of the COR�s performance are conducted.

4.3. Functional Commander (FC/SQ/CC).

4.3.1. The FC shall support the COR.

4.3.2. The FC shall assign functional experts to the Technical Evaluation Team.

4.3.3. The FC shall ensure the CORs are competent, capable, and available.

4.3.4. The FC shall coordinate with the CO to take appropriate action (written or verbal) should unacceptable contract performance occur.

4.4. COR Supervisor.

4.4.1. The COR Supervisor for this contract will be the Airfield Operations Flight Commander

(AOF/CC).

4.4.2. The COR Supervisor shall nominate individuals as COR who are qualified by training and experience commensurate with the delegation.

4.4.3. The COR Supervisor shall notify the FC if contract performance is unacceptable.

4.5. Contracting Officer Representative (COR).

4.5.1. The COR is responsible for providing continuous technical oversight of the SP�s performance.

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4.5.2. The COR uses this QASP to conduct the oversight/surveillance process.

4.5.3. The COR shall keep a file that accurately documents the SP�s actual performance to ensure the SP meets the performance standards contained in the contract.

4.5.4. The COR is responsible for reporting early identification of performance concerns to the COR Supervisor and the CO.

4.5.5. The COR is required to provide an annual performance assessment of the SP to the COR Supervisor and the CO which will be used in documenting past performance.

4.5.6. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government�s behalf.

4.5.7. The COR shall develop technical requirements and independent cost/government estimates for contract services.

4.5.8. The COR shall evaluate and document the SP�s performance in accordance with the procedures set forth in this QASP.

4.5.9. The COR shall immediately notify the COR Supervisor of any unacceptable performance.

The COR shall notify the CO/CA after notifying the COR Supervisor.

4.5.10. The COR shall maintain assessment documentation throughout the life of the contract.

4.5.11. The COR shall certify acceptance of services as required.

4.5.12. The COR shall promote business decisions to meet customer requirements by researching the marketplace to remain current with most efficient and effective performance assessment methods and techniques. The COR shall perform market research throughout the life of the contract to ensure the team is knowledgeable of updates to the commercial marketplace.

4.5.13. The COR shall foster partnerships with industry to ensure exchanges of information with the service industry and other business experts.

4.5.14. The COR shall identify opportunities to improve performance throughout the life of the contract, including benchmarking against industry, identifying initiatives, assessing the risks associated with these initiatives, using the QASP for implementing initiatives brought forward, and monitoring the success of implementation.

4.5.15. The COR shall recommend any changes necessary to the contract, PWS, QASP, or other required documents to provide more effective operations or eliminate unnecessary costs.

4.5.16. The COR shall complete COR specific �refresher training� as required by DoD standards for COR every third year.

4.5.17. The COR shall submit monthly reports on the SP�s performance utilizing the DoD Procurement Integrated Enterprise Environment (PIEE) website. See Attachment 3 for an example of the report.

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4.5.18. The COR shall develop surveillance checklists incorporating Management Internal Control Toolset (MICT) Checklists and applicable instructions and manuals.

4.5.19. Quality Assurance Program Coordinator (QAPC)

4.5.19.1. The QAPC shall coordinate on all aspects of the quality assurance program.

4.5.19.2. The QAPC shall participate in the acquisition team.

4.5.19.3. The QAPC shall review and coordinate on the PWS and QASP.

4.5.19.4. The QAPC shall review and coordinate on all changes to the PWS and QASP.

4.5.19.5. The QAPC shall assist the CO with the evaluation of the SP�s QCP.

4.5.19.6. The QAPC shall provide training for the COR on the contracting requirements associated with the quality assurance program IAW mandatory procedures.

4.6. Contractor/Service Provider (SP).

4.6.1. The SP shall comply fully with the terms and conditions of the contract.

4.6.2. The SP shall participate as a member of the acquisition team in the post-award phase.

4.6.3. The SP shall maintain and implement a separate QCP that compliments the QASP. This plan must be submitted to the CO for acceptance IAW the requirements outlined in the PWS.

4.6.4. The SP shall ensure non-conforming contract services are identified, and corrected. They shall ensure the QCP is revised to prevent recurrence if applicable.

4.6.5. The SP shall recommend any changes to the contract that will provide more effective operations or eliminate unnecessary costs.

4.6.6. The SP must comply with the requirements of the clause at FAR 52.222.50, Combat Trafficking in Persons.

4.7. Multi-Functional Team (MFT).

4.7.1. By virtue of this QASP, the MFT will manage this contract and strive to achieve efficiencies, improved customer service and contractor performance, and cost savings.

Additional goals are as follows:

4.7.1.1. Maximize performance

4.7.1.2. Encourage innovation

4.7.1.3. Promote performance-based services

4.7.1.4. Increase awareness that performance-based services require participation from all team members

4.7.2. MFT members include but not limited to:

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4.7.2.1. Contracting Officer (CO)

4.7.2.2. Contract Administrator (CA)

4.7.2.3. Functional Commander (FC)

4.7.2.4. Contracting Officer Representative (COR)

4.7.2.5.Quality Assurance Program Coordinator (QAPC)

4.7.2.6. Contractor/Service Provider (SP)

5. PERFORMANCE REQUIREMENTS AND METHOD OF SURVEILLANCE.

5.1. Contract Surveillance. The goal of the QASP is to ensure the SP�s performance is effectively monitored and documented. The COR�s contribution is their professional, non-adversarial relationships with the CO, CA, and the SP which enables positive, open, and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of the SP�s performance against contract requirements. The COR uses methods contained in this QASP to ensure the SP is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the SP�s performance. Additionally, this QASP is based on the premise that the SP, not the government, is responsible for management and quality control actions to successfully meet the terms of the contract.

5.1.1. Surveillance Approach: The intent of this plan is to primarily rely on the contractor's internal quality control processes, changing the Government's role from "oversight" to "insight".

The team's original surveillance approach may not stay the same throughout the duration of the contract therefore; all Governmental evaluators should be prepared to periodically update the surveillance approach when necessary. The goal of our surveillance approach is to gain confidence in the contractor's way of doing business and then adjust the level of insight to a point that maintains that confidence.

5.2. Surveillance Methods. The majority of surveillances will be conducted utilizing the surveillance checklists located in the COR continuity binder These surveillances will assess the SP�s ability to manage program areas as specified in the contract (Airfield Driving, FLIPs, etc.)

and any tasks accomplished in accordance with applicable instructions and manuals (NOTAMs, flight planning, airfield inspections, etc.). A surveillance conducted that is unscheduled/unspecified is known as an �as-observed� surveillance. These surveillances may produce discrepancies observed by the COR that are not part of the scheduled surveillance plan.

CORs may use the cumulative results of scheduled checklist discrepancies and �as observed� discrepancies towards Contractor Performance Assessment Report (CPAR) ratings under the �Quality� or �Management� category.

5.2.1. Over-the Shoulder (OTS) is an inspection performed by the COR on procedures being accomplished while an individual is actually performing the task.

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5.2.2. After-the Fact (ATF) is an inspection performed after a specific task is completed and documented.

5.3. Surveillance Schedule Preparation. The COR will develop a surveillance schedule annually. The schedule will run from October to September. If any area is problematic or produces concerns, adjustments to the schedule can be made.

5.4. Service Summary (SS) Checklists.

5.4.1. The Service Summary is the list of performance objectives and thresholds the SP must meet. Inspection of each objective will be documented in the COR continuity binder via Service Summary Reports.

5.4.2. Performance standards define the level of service required under the contract to successfully meet the performance objective. The government performs surveillances, using this QASP, to determine the quality of the contractor�s performance as it relates to the performance element standards.

5.5 Surveillance Assessment Requirements. CORs will accomplish surveillances to measure the quality of the contract performance and ensure quality services are provided. Surveillances will be accomplished using the PWS, instructions outlined in the PWS, and surveillance checklists. The COR will provide a copy of all completed surveillance checklists to the SP.

5.6. Discrepancies. There are two different types of discrepancies outlined in the surveillance checklists: Major and Minor.

5.6.1. Major: A major finding is defined as a condition that could endanger personnel, jeopardize operations, affect safety of flight, or warrant discontinuing the process or operation.

Any major discrepancy will result in an �unsatisfactory� rating. All major items are identified on the surveillance checklist by an * next to the item. Major discrepancies will result in an �unsatisfactory� rating if they fail to meet the 100% threshold outlined in the Service Summary.

5.6.1.1. If at any time COR identifies a major finding, the COR shall document their findings and notify the CO immediately in writing. E-mail is acceptable.

5.6.1.1.1. Contractor failure to meet a Performance Threshold.

5.6.1.1.2. Failure to provide adequate corrective action to preclude reoccurrence of Government identified findings.

5.6.1.1.3. Failure to provide corrective action to deficiencies identified by the contractor within a prescribed suspense period.

5.6.1.1.4. Any failure to adhere to security regulations that results in a security incident.

5.6.2. Minor: A minor finding is defined as an unsatisfactory condition, but does not endanger personnel, jeopardize operations, affect safety of flight, or warrant discontinuing the process or operation. Minor discrepancies will result in an �unsatisfactory� rating if they fail to meet the 80% threshold outlined in the Service Summary.

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5.6.2.1. A departure from established standards having little bearing on the service provided is grounds for the COR to issue the SP a verbal CAR. When COR identifies a minor finding, the COR shall document the findings, but is not required to notify the CO. However, if the same minor finding is identified two months in a row, it may be an indication that a major finding is occurring or has occurred because the contractor has not taken proper steps to prevent recurrence. In this case, the COR shall notify the CO in writing.

5.6.3. Unacceptable Performance. When the SP�s performance is deemed unacceptable or unsatisfactory, the COR will determine the cause of the unacceptable performance. If any government action, or lack of action caused or contributed to the unacceptable performance, the unacceptable performance will not be counted against the SP. The COR will take care to ensure government action, or lack of action, does not interfere with the contractor�s performance in the future. If the SP is at fault, the following steps will be taken:

5.6.3.1. The COR shall promptly notify the contractor and issue a CAR to the contractor to assure corrective action is taken. By initialing and dating the CAR, the contractor representative is only acknowledging the receipt of the finding of unacceptable performance, and is not agreeing or disagreeing with the performance assessment. The COR, with CO approval, shall direct the contractor to re-perform the service, if possible, without additional cost to the Government. If the contractor challenges the validity of the COR's unacceptable assessment finding, and the COR and contractor cannot come to an agreement, the matter shall be referred to the CO for resolution. The contractor shall be required to return all completed CARs to the COR no later than the suspense date indicated on the CAR. Unacceptable performance that is re-performed satisfactorily by the contractor shall still count as unacceptable performance.

5.6.3.2. The COR shall maintain a CAR log of all CARs issued to the contractor (a locally devised form may be used). The CAR log shall contain the CAR number, elate issued, contractor, description of unacceptable performance, suspense elate, and closeout date. All CARs and CAR logs shall be maintained by the COR for the life of the contract.

5.6.3.3. The COR will notify the COR Supervisor. After the COR Supervisor has been notified the COR will notify the CO/CA.

5.6.3.4. The COR Supervisor will notify the FC.

5.6.3.5. The FC and CO will determine if action should be taken against the SP. The CO and FC should consider if this is the first time the SP has performed unsatisfactorily or if it is a recurring issue. Any action taken by the CO will be discussed with the FC prior to being issued to the SP.

5.6.3.6. As necessary, the COR will meet with the SP, who shall provide an estimated completion date (ECD) on all discrepancies identified and sign all completed surveillances. The COR will track all discrepancies on a discrepancy tracker. All current FY surveillances will be maintained in the COR continuity binder. Previous FY surveillances will be maintained separately.

5.6.3.7. Any extensions to the SP�s ECD will be approved through the COR Supervisor.

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5.6.4. Remedies for Unacceptable Performance.

5.6.4.1. In accordance with the contract Inspection of Services clause, if any of the services do not conform to contract requirements; the Government may require the contractor to perform the services again in conformity with contract requirements, at no increase to the contract amount.

This includes but is not limited to termination of Contractor personnel and recruitment of suitable personnel that are equally qualified within established timeframes. When the defects in services cannot be corrected by re-performance, the Government may:

5.6.4.2. Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

5.6.4.3. Reduce the contract price to reflect the reduced value of the services performed. This may include a reduction in the number of paid hours to reflect the total non-performance period.

If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

5.6.4.4. By contract or otherwise, perform the services and charge to the contractor any cost incurred by the Government that is directly related to the performance of such service;

5.6.4.5. Decrement invoice as stated in the PWS related to performance;

5.6.4.6. Terminate the contract.

5.7. Surveillance Documentation. All discrepancies identified during scheduled surveillances and �as observed� surveillances will be documented and tracked on the discrepancy tracker. The FC and COR Supervisor will have access to monitor the status of each.

6. Service Summary Report Results. The COR will complete the monthly service summary report. The monthly service summary report will consist of: the inspection date/score, brief status of operations, AMOPS section, training, airfield driving and administration as well as a list of all discrepancies identified during the month.

7. Customer Feedback/Survey Program. Anyone that observes unacceptable services, either incomplete or not performed, for any contacted services should immediately contact the COR by telephone, email, letter or customer survey. The COR will document and validate the customer complaint, then notify the CO/CA and COR supervisor. The CO will notify the SP how they see fit (written or verbal). The SP will review and take immediate corrective action for all valid complaints.

7.1. If the COR identified recurring instances of unsatisfactory performance, they may request to review the contractor�s internal quality control processes to ensure they are sufficient.

7.2. All valid customer complaints shall be corrected as soon as possible after notification but within the timeframe agreed to with the CO.

7.3. Customer surveys will be submitted to the COR or AOF Staff prior to the monthly Training Review Board (TRB) for inclusion in the meeting minutes. All surveys will be briefed during the monthly TRB. See Attachment 5 for a Customer Survey Template.

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8. COR Continuity Binder. The COR must develop and maintain a continuity binder for each contract (electronic or paper). This binder may be maintained in hard copy or electronic format.

The continuity binder must contain the following tabs:

Tab A COR Nomination/ Designation Appointment Letter Tab B COR/Functional Commander Training & Certificates Tab C COR Newsletters Tab D Contract/Modifications Tab E Performance Work Statement (PWS) Tab F Service Summary Reports for PIEE Tab G Quality Assurance Surveillance Plan (QASP) Tab H Quality Control Plan (QCP) Tab I Quality Control Plan Checklists Tab J Surveillance Checklists/QC Checklists Tab K Receiving Reports Tab L Multi-Functional Team (MFT) Meeting Minutes Tab M Government Property Inventory Tab N Corrective Action Report (CAR) Tab O CPARS Tab P CBA Tab Q Workloads Tab R Miscellaneous

9. CPARS. The primary purpose of the CPARS is to ensure current and accurate data on contractor performance is available for use in source selections through the Past Performance Informational Retrieval System (PPIRS). Completed performance assessments in PPIRS will be used as a resource in awarding best value contracts and orders to contractors that consistently provide quality, on-time products and services that conform to contractual requirements. CPARS can be used to effectively communicate contractor strengths and weaknesses to source selection officials. Documentation is required to record, evaluate, and report contractor�s performance (see CPARS guidance at: https://www.cpars.gov/cparsfiles/pdfs/CPARS-Guidance.pdf ). The CO is overall responsible for the CPAR, but relies on the COR to complete it. The CPAR is an annual comprehensive assessment covering the SP�s performance, effectiveness, and surveillance results throughout the FY

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9.1. Assessing Official Comments. Assessing Official�s comments are reported in the following areas:

Performance Element

Description

Quality Assess the contractor�s conformance to contract requirements, specifications, and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety health standard).

Cost Control (Not required for Fixed

Price type contracts/orders)

Assess the contractor�s effectiveness in forecasting, managing, and controlling contract/order cost. If the contractor is experiencing cost growth or underrun, discuss the causes and contractor-proposed solutions for the cost overruns or underruns.

For contracts/orders where task or contract sizing is based upon contractor-provided person hour estimates, the relationship of these estimates to ultimate task cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed.

Management Assess the contractor�s performance in selecting, retaining, supporting, and replacing key personnel when necessary.

Utilization of Small Business

Assess whether the contractor provided maximum practical opportunity for Small Business to participate in contract/order performance consistent with efficient performance of the contract/order. Assess compliance with all terms and conditions in the contract/order relating to Small Business participation (including FAR 52.219-8, Utilization of Small Businesses and FAR 52.219-9, Small Business Subcontracting Plan (when required)). Assess any small business participation goals which are stated separately in the contract/order. Assess achievement on each individual goal stated within the contract/order or subcontracting plan including good faith effort if the goal was not achieved.

Regulatory Compliance

Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes.

Consider aspects of performance such as compliance with financial, environmental (example: Clean Air Act, Clean Water Act), safety, and labor regulations as well as any other reporting requirements in the contract.

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9.2. Performance Ratings. Contract ratings and criteria are described below:

Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many of the government�s benefits. The contractual performance of the element or sub- element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some of the government benefits. The contractual performance element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were highly effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor�s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub- element contains serious problem(s) for which the contractor�s corrective actions appear or were ineffective.

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10. CERTIFICATION/ACCEPTANCE OF SERVICES.

10.1. COR will certify receipt of acceptable contractor services at intervals determined by the contract. The COR will certify that acceptable services were received, in accordance with the terms and conditions of the contract. The COR will certify receipt of contractor services via the Wide Area Workflow (WAWF) website. Certification of services shall be accomplished on the first workday after an invoice is submitted by the contractor to avoid payment of interest penalties. COR�s are responsible for obtaining, scheduling, and completing WAWF training from the base Accounting and Finance Office.

11. Management of the Acquisition of Services.

11.1. Initial Performance Review. Within 30 days after the SP assumes full performance responsibility, the MFT will conduct a review to determine the SP has successfully started performance; completed transition; is fully operational; and is within the estimated cost, schedule, and performance parameters of the contract. The MFT will complete evaluation and reporting requirements IAW AFI 63-138, Acquisition of Services, Chapter 6.4., Initial Contract Performance Review (see sample MFR, Attachment 6).

11.2. Combat Trafficking in Persons. The COR will verify and monitor that the SP has policies and procedures in place to prohibit any activities on the part of contract employees that support or promote trafficking in persons as part of ongoing surveillance of performance of contract services. The SP and the COR shall immediately bring to the attention of the CO any non-compliance with contract clause FAR 52.222-50, Combating Trafficking in Persons. Additional information on DoD efforts to combat trafficking in persons can be found in DFARS PGI 222.17.

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Attachment 1

Service Summary Checklists

Objective

PWS

Paragraph

Performance Threshold

Method Frequenc y

1. Perform monthly Spofford Auxiliary Airfield inspection and develop procedures when performed by others. Identify and report all discrepancies to appropriate agencies.

Para 3.2.1. 100% for Major

80% for Minor

Utilize Surveillance Checklist. Review required documentation and/or observe SP

Monthly or as needed

2. Conduct airfield inspections/checks, 483 checks and document as required.

Para 3.2.1., 3.2.2., 3.2.5, 3.2.6., 3.2.11.

100% for Major required documentation and/or observe SP

Monthly or as needed

3. Identify, correct, and/or report all airfield violations to airfield criteria and safety hazards. Initiate, document, monitor and track all corrective actions taken.

Para 3.2.11. 100% for Major required documentation and/or observe SP

Monthly or as needed

4. Identify Runway Surface Condition (RSC) and disseminate information as required

Para 3.2.1., 3.2.6., 3.2.9., 3.2.11.

required documentation and/or observe SP

Monthly or as needed

5. Conduct BASH/Wildlife responses and relay/disseminate appropriate Bird Watch Conditions (BWCs) in accordance with the local BASH plan.

Para 3.2.1., 3.2.11.

required documentation and/or observe SP

Monthly or as needed

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6. Originate, transmit, and cancel NOTAMS, as requested or required.

Para 3.2.6, 3.2.10.

required documentation and/or observe SP

Monthly or as needed

7. Transmit flight plans, transmit/receive aircraft movement messages, perform flight following actions and make appropriate notifications.

Para 3.2.3., 3.2.6.

required documentation and/or observe SP

Monthly or as needed

8. Respond, receive, document, disseminate and respond to airfield/aircraft emergency actions and other related emergency response messages over the Primary and Secondary Crash Alarm System.

Para. 3.2.3, 3.2.6.

required documentation and/or observe SP

Monthly or as needed

9. Develop, revise, and utilize Operating Instructions (OI) and Quick Reaction Checklists (QRC).

Para 3.2.1., 3.2.3., 3.2.6.

required documentation and/or observe SP

Monthly or as needed

10. Maintain required flight planning room equipment, displays and ensure availability of current FLIPs and publications & forms.

Para 3.2.3., 3.2.6.

required documentation and/or observe SP

Monthly or as needed

11. Develop, maintain and enforce a local Airfield Driver�s Program. Ensure positive control of Privately Owned Vehicles (POV�s) and airfield construction/maintenan ce contractors on the airfield

Para 3.2.2. 100% for Major required documentation and/or observe SP

Monthly or as needed

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12. Coordinate on all written base policies, procedures, plans, instructions/regulations , and supplements pertaining to airfield usage and AM operations.

Para 3.2.1., 3.2.2., 3.2.3., 6.15., 6.16.

required documentation and/or observe SP

Monthly or as needed

13. Provide DV support services.

Para 2.5. 100% for Major required documentation and/or observe SP

Monthly or as needed

14. Properly document and track daily events logs, checklists, forms and workload factors.

Para 3.2.1., 3.2.3., 3.2.6., 6.13.

required documentation and/or observe SP

Monthly or as needed

15. AMS personnel meet minimum airfield knowledge requirements and job qualifications

Para 3.2.1., 3.2.2., 3.2.3., 3.2.4., 3.2.5., 3.2.6.

required documentation and/or observe SP

Monthly or as needed

16. Maintain files and disposition of written policies, procedures and historical data

Para 3.2.14., 6.5.2., 6.10.

required documentation and/or observe SP

Monthly or as needed

17. Maintain a Quality Control Plan (QCP) and conduct a self-inspection in preparation for continuous evaluation and bi-annual AFIS UEI using the MICT SAS and any applicable Special Interest Items (SII) and any applicable checklist items.

Para 6.5.1.1., 6.11.

required documentation and/or observe SP

Monthly or as needed

18. Develop recommended list of airfield construction and repair projects to include priority and

Para 3.2.1., 3.2.2., 3.2.3.

required documentation and/or observe SP

Monthly or as needed

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justification.

19. Review airfield data in FLIPs to ensure accurate information.

Para 3.2.1., 3.2.2., 3.2.3.

required documentation and/or observe SP

Monthly or as needed

20. Develop and manage a training program that validates initial qualification, recurring, refresher, and proficiency training are completed by SP personnel and support aircrew and airfield management activities to ensure safe, effective, and efficient airfield operations.

Para 3.2.4, 100% for Major required documentation and/or observe SP

Monthly or as needed

21. Track Airfield Management trends and information and provide inputs for the Training Review Board as required.

Para 3.2.1., 3.2.4.

required documentation and/or observe SP

Monthly or as needed

22. Track Airfield Management operational trends and provide inputs for the Airfield Operations Board as required.

Para 3.2.1., 3.2.2.

required documentation and/or observe SP

Monthly or as needed

23. Ensure all regulations, publications, and forms that are used and maintained by Airfield Management are reviewed and updated annually as required.

Para 3.2.1., 3.2.2., 3.2.3, 3.2.4.

required documentation and/or observe SP

Monthly or as needed

24. Track and maintain an annual waiver package that includes all temporary and

Para 3.2.1. 100% for Major required documentation

Monthly or as needed

FA3099-22-Q-0011

permanent airfield waivers/permissible deviations for the airfield.

and/or observe SP

25. Attend all planning and coordination meetings affecting airfield operations at Laughlin AFB and Spofford Auxiliary Airfield environment.to provide input, guidance and solutions.

Para 3.2.1.,3.2.2., 3.2.3.

required documentation and/or observe SP

Monthly or as needed

Attachment 3

Example Service Summary Report SP

Performance Objective PWS Paragraph

Threshold Inspection Date/Score

1. Conduct daily airfield inspection for discrepancies, hazards, safety, and compliance and document accordingly.

3.2.1.2, 3.2.1.19, 3.2.1.27, 3.2.1.28, 3.2.1.38, 3.2.2.2, 3.2.5.5, 3.10, 3.11

22 May 21 75% Major 94% Minor

2. Conduct routine airfield checks during operating hours (FOD, BASH, lighting, RSC, RCR, Wide body, construction, IFE/GE, unauthorized landings, severe weather, airfield driving violations, AF Form 483 spot checks, etc).

3.2.1.2, 3.2.1.4, 3.2.1.9, 3.2.1.14, 3.2.1.18/19, 3.2.1.22, 3.2.1.27, 3.2, 3.2.2.2, 3.2.2.9, 3.2.2.15, 3.2.3.4, 3.2.3.6, 3.2.4.11, 3.2.5-7, 3.6, 3.8, 3.10, 3.12-16

15 May 21

100% Major 87% Minor

3. Develop and manage airfield driving program.

3.2, 3.2.2.2, 3.2.2.8- 11, 3.2.2.13, 3.2.5.6, 3.7

2 May 21 100% Major 94% Minor

4. Process flight plans and other air traffic related data through the national and international air traffic systems and provide flight following services.

3.2.3.7, 3.2.3.11, 3.2.5.7-8

2 May 21

100% Major 100% Minor

5. Respond accordingly to the Primary Crash Alarm System (PCAS) and Secondary Crash Net (SCN).

3.2.3.3, 3.2.5.7, 3.6 100% for Major

3 May 21 100% Major 100% Minor

6. Create, cancel and revise NOTAMs.

3.2.1.30, 3.2.3.5, 3.2.3.11, 3.2.5.7, 3.9, 3.15

4 May 21 100% Major 94% Minor

7. Develop recommended list of airfield construction and repair projects to include priority and justification.

3.2.1.3, 3.2.1.14-16, 3.2.1.19-21, 3.2.1.25, 3.2.1.27, 3.2.1.36

N/A

8. Review airfield data in FLIPs to ensure accurate information.

3.2.1.33, 3.2.3.5, 3.2.3.8, 3.2.3.15, 3.9

10 May 21 88% Major 92% Minor

FA3099-22-Q-0011

AIRFIELD MANAGEMENT SERVICES CONTRACT

MONTH/YEAR: January 2022

CONTRACTOR: My Airfield My Domain

CONTRACT #: FA3099-##-#-####

*Please see attached list for all Service Summary discrepancies*

1. Operations:

a. No new updates, see below for discrepancies identified.

2. AMOPS Section:

a. It was identified that the dayshift was unable to complete the airfield inspection, the swing shift completed the inspection but failed to fill-out the inspection form. The AMOM immediately addressed this issue with the counter workers.

3. AM Training:

a. The CO has yet to receive a list from the Service Provider of the items they wish to request a waiver for. MAJCOM has approved the training products submitted as long as minor changes were completed. A surveillance on the training program will be conducted in June.

4. Airfield Driving Program Management:

a. The Service Provider identified that the Primary Unit ADPM for XXXX was taking the airfield driving tests for all employees, that program manager was immediately removed. The ADI is currently with the AOF for review.

5. Administration:

a. See below for discrepancies with administration (FLIPs & Airfield Driving).

JOHN N. DOE, TSgt, USAF COR, Airfield Management

Sample of Discrepancies

Date SS# Category Discrepancy Status

2 May

3 Afld Driving

Unit ADPM's training missing/not completed/not on proper attachment

In-prog

2 May

3 Afld Driving

Repeat: No semi-annual meeting minutes were completed for the 7 Mar 19 meeting.

Closed

2 May

3 Afld Driving

Repeat: Inspection results are not provided to the unit commander via MFR or electronic equivalent.

In-prog

2 May

3 Afld Driving

Repeat: Airfield Driving Program inspections not being documented or maintained in the Wing ADPM Binder

In-prog

4 May

6 NOTAMs Repeat: An LOP is in place with other Triad facilities to put in NOTAMs but they do not have an OCONUS base as directed in the

AETCSUP

In-prog

May

8 FLIPs New FLIP were not received and outdated ones were not marked as required.

In-prog

FA3099-22-Q-0011

Attachment 4

Corrective Action Request

FA3099-22-Q-0011

Attachment 5

Customer Comment/Complaint Record

FA3099-22-Q-0011

Initial Contract Performance Review MFR Example

(date)

MEMORANDUM FOR RECORD

FROM: XX XXXX/ (flight office symbol)

SUBJECT: Initial Contract Performance Review (add contract no., requirement name)

1. In accordance with AFI 63-138 Para 6.4., the Multi-functional Team (MFT) is required to conduct an initial evaluation of contractor performance to determine that the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract. The review must take place within 30 days after the contractor assumes full performance responsibility (i.e. after completion of transition/mobilization). (Service provider name) is the service provider for the subject contract.

2. On (date), a MFT meeting was convened by XXXX to review performance. The meeting was attended by XXXX and (requiring activity). The MFT confirmed that the contractor has successfully started performance and completed transition, and is fully operational. There are no issues in schedule, staffing, or performance to report IAW AFI 63-138 paragraph 6.4.3 or the QASP at this time. (If applicable, replace previous two sentences with categorized MFT-identified issues and corresponding performance assessment values ratings IAW AFI paragraph

6.4.3. Include comments; take as much space as necessary.) Contract type is fixed-price and there are no cost issues extant.

3. The Multi-functional Team will continue to reconvene as-needed to address any relevant contract performance issues that arise.

Contracting Officer Contracting Officer�s Representative

Functional Commander/Director (if attending or if routed to for concurrence)