Attachment 6 - Present Past Performance Questionaire 23 Sep 2022.docx

Present/Past Performance Questionnaire Section 1: Contract Identification

A. Contractor (Company/Division):

B. Contractor Cage Code:

C. Contract Number:

D. Contract Type (e.g., FFP, FPIF, CPIF, CPFF, etc.):

E. Program Title:

F. Brief Program Description:

G. Period of Performance

1. Original Schedule (assuming all options exercised):

Beginning Date _________ through ____________

H. Contract/Task Order Dollar Value

1. Original maximum dollar value of this contract/task order (assuming all options exercised): $

2. Current maximum dollar value of this contract/task order (assuming all options exercised): $

3. Reasons for difference between original and current contract dollar value (if applicable):

4. Dollar value of this contract/task order executed to date: $

I. Description of work performed:

K. How many FTEs are provided on this contract/task order:

L. In how many states are FTEs employed on this contract/task order:

M. How many customers does this contract/task order support:

N. Was this a competitively awarded contract? ☐ Yes ☐ No

O. Contractor’s Role: ☐ Prime Contractor ☐ Subcontractor ☐ Key Personnel ☐ Other (Please specify):

P. Government Contracts Only: Was this contract partially or completely terminated for default or convenience, or are there any pending terminations?

☐ Yes ☐ Default ☐ Convenience ☐ Pending Terminations ☐ No

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

Section 2: Customer or Agency Identification

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract (i.e., local, multiple states, nationwide, worldwide):

Section 3: Respondent Identification

A. Respondent’s name:

B. Respondent’s title:

C. Respondent’s phone number / e-mail address:

D. Respondent’s position (e.g., Program Manager, PCO/ACO, etc.):

E. Length of time (number of years/months) respondent worked on subject contract and description of responsibility/position/role:

F. Other suggested points of contact:

Section 4: Performance Information

In the tables below, indicate if your contract included the identified service by placing an “X” in the Yes or No block. If they answer is yes then please provide a rating for the contractor’s performance by placing an “X” in the appropriate block to the right of each question. Provide supporting information for each response in the space provided. Attach additional pages if more space is needed. The performance rating scale is defined as follows:

Code Performance Rating

N/A NOT APPLICABLE – Unable to provide a rating. Contract did not include performance for this aspect, performance was not observed, or information was not available. Do not know.

E EXCEPTIONAL – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

V VERY GOOD – Performance meets contractual requirements and exceeds some requirements to the Government’s benefit. The contractual performance being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY – Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M MARGINAL – Performance does not meet some contractual requirements. The contractual performance being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

P1. How effectively did the contractor provide virtual operations support for Servers?

P2. How effectively did the contractor provide virtual operations support for Desktops?

P3. Did the support above involve a VMware-based virtual environment?

P4. How effectively did the contractor provide mobile service management using MDM?

P5. Did it involve AirWatch, Workspace One UEM/Access?

P6. How effectively did the contractor provide Enterprise File Storage services?

P7. Did it involve Dell storage equipment/backup solution?

P8. How effectively did the contractor provide engineering, support, and sustainment of wired and wireless infrastructure?

P9. Did it include Cisco-based infrastructure devices?

P10. How effectively did the contractor provide architecture, design, operation of VTC systems and associated audio visual capabilities?

P11. How effectively did the contractor provide architecture, design, operation of SharePoint servers?

P12. How effectively did the contractor provide support for designing and maintaining SharePoint content?

P13. How effectively did the contractor provide multi-site Help Desk/Communications Services Support using ServiceNow or Remedy (Tier 0-4)?

P14. Did it involve providing dedicated VIP user support?

P15. How effectively did the contractor maintain, patch, and monitor Windows and Linux-based servers?

P16. Did it involve STIG and CCRI compliance?

P17. How effectively did the contractor provide Spectrum management within DoD?

P18. How effectively did the contractor provide Enterprise Architecture services using DoD Architecture Framework?

P19. How effectively did the contractor provide RMF-based cybersecurity support?

P20. How effectively does the contractor maintain, patch, and monitor Windows Active Directory Domain Controllers and services?

P21. How effectively did the contractor provide program management for IT-based systems?

P22. How effectively did the contractor ensure programs/projects adhered to the customer’s cost, schedule, and performance expectations?

P23. How effectively did the contractor resolve contract problems without extensive customer guidance?

Supporting Information: For all questions pertaining to Provision, Planning, and Execution Performance, please provide any supporting information that you feel is beneficial. Please state which question information applies to.

T1. How effectively did the contractor display initiative to solve technical problems?

T2. How effectively did the contractor display initiative to solve programmatic problems?

T3. How effectively did the contractor develop realistic progress schedules?

T4. How effectively did contractor propose alternative methods/processes to improve services?

T5. How effectively did contractor propose alternative methods/processes improve customer satisfaction?

T6. How effectively did contractor provide qualified personnel to meet contract requirements?

T7. How effectively did contractor fill vacancies IAW contract requirements?

T8. How effectively did contractor retain personnel to avoid gaps in services?

Supporting Information: For all questions pertaining to Management Performance, please provide any supporting information that you feel is beneficial. Please state which question information applies to.

SECTION 5: GENERAL COMMENT

Based upon what I know today about the contractor’s ability to execute what was promised in the contractor’s proposal, I item ] award to this contractor today given that I had a choice.

REMARKS:

Please provide any additional comments concerning this contractor’s performance, as desired.

[click and pick the date]

Respondent’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to: craig.keelen@us.af.mil Present/Past Performance Questionnaire