Attachment_6_-_Customer_Reference_Form.pdf
PDF 121 KB Posted
- Attached to
- BOAT & TRAILER - MEDIUM SIZE (DGS/OTA)
- Solicitation number
- 0000032468
- Issued by
- San Luis Obispo County, California
About this file
This document is a Customer Experience/Reference Form for a Request for Quotation (RFQ) issued by the State of California Department of Fish and Wildlife for Boats and Trailers - Medium Size, RFQ # 0000032468. The form is to be completed by the Bidder's past customers to verify their overall satisfaction with the Bidder's performance, including ratings on the Bidder's prices, customer service, problem handling, warranty, performance support, and overall satisfaction. The customer is asked to provide their contact information and rate the Bidder's performance on a scale from 1 (Unsatisfactory) to 5 (Exceptional) for each of these criteria.
The document does not provide any additional details about the RFQ itself, such as the scope of work, quantities, response deadlines, or contract term. It focuses solely on gathering feedback from the Bidder's past customers to assess their past performance.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| APP_Cover_Page.doc | DOC document | |
| Attachment_1_-1940-0204211_BS.pdf | ||
| Attachment_3_-_COST_WORKSHEET.xlsx | XLSX spreadsheet | |
| Attachment_5_-_WORK_AUTHORIZATION_1.pdf | ||
| Attachment_2_-_ADMIN2.pdf | ||
| Attachment_4-_NARRATIVE_RESPONSE_1.docx | DOCX document | |
| Attachment_A.pdf | ||
| BOAT_AND_TRAILER_ADD_.pdf | ||
| BOAT_AND_TRAILER__RFQ_.pdf |
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Text version
State of California Boat and Trailers – Medium Size Department of Fish and Wildlife
BU 3600 RFQ 0000032468
Attachment 7
CUSTOMER EXPERIENCE / REFERENCE FORM
Bidder: Make copies of this form; one for each customer.
Customer: The Bidder of this IFB is giving you this Customer Experience/Reference Form to verify your overall satisfaction of their performance.
Contractor’s (Bidder) Name
Customer Reference (Contractor’s Customer) Name
Contract Number Dollar amount of the Contract
Customer Contact Name and Title Phone Number Fax Number E-Mail Address
Rating Guidelines and Description of Rating Scale:
Exceptional (5) – Best-in-class performance. Performance met all contract requirements and exceeded several to the reference’s benefit. No issues were encountered.
Very Good (4) – Performance met all contract requirements and exceeded some to the reference’s benefit. There were a few minor issues, which were negligible.
Satisfactory (3) – Performance met contract requirements. There were some minor issues, and corrective actions taken by the Contractor were acceptable.
Marginal (2) – Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective.
Unsatisfactory (1) – Performance did not meet contractual requirements. There were serious issues and the Contractor’s corrective actions were ineffective.
(1 of 2 - Customer Experience Reference Form)
State of California Boat and Trailers – Medium Size Department of Fish and Wildlife
BU 3600 RFQ 0000032468
Attachment 7
Questions Rating (select one)
1. How would you rate the Bidder’s Prices?
N/A
2. How would you rate the Bidder’s Customer Service?
3. How would you rate the Bidder’s Staff handling of problems?
4. How would you rate the Bidder’s Warranty?
5. How would you rate the Bidder’s Performance Support?
6. How would you rate your level of overall satisfaction with the Bidder?
Additional comments:
BIDDER CERTIFICATION:
Please clarify that you have received both pages of this document and that you have reviewed and agree to the requirements, terms and conditions within by signing below and returning all pages with the bid submission
Customer’s Signature: Date:
File details come from the government source that posted it. Updated .