Attachment 5- QASP Surveillance Matrix.pdf

Performance Standard Method Of Surveillance Evaluation Scale

Performance shall be measured utilizing the evaluation criteria contained in Enclosure (1).

All contractor's management personnel who deal directly with the requesting activity must speak and understand conversational English and be able to discuss technical aspects of the requirements and services All correspondence shall be in English.

The requesting activity shall verify and inpsect services and interview contractor's representative to assess "English speaking contractor representatives" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Personnel providing force protection services must be responsive to instructions from the requesting activity. This does not authorize force protection personnel to violate any local regulations, any ordinances, or local decrees.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Responsive to Requesting Activities' Force Protection instructions" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Service operators must be fully qualified and in possession of valid driving / operating licenses. Operators shall be familiar with local area and conversant in English.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Service operators fully qualified, speak English, etc." Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance shall be measured utilizing the evaluation criteria contained in Enclosure (1).

The contractor shall brief the requesting activity’s representative about ordered services upon arrival. This briefing shall include what was ordered and scheduled times and dates for delivery. The contractor is responsible for providing timely delivery and performance of the supplies and services ordered.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "contractor provided ordered services brief upon arrival" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Any services requiring volume metrics, meter readings, or other forms of measurement, including potable or other water delivered to the requesting activity, CHT and Oily Waste removal services will be documented on the receipt document that clearly documents the verifiable/calculative proof of actual quantities of services rendered by contractor or the contractor’s sub- contractor, or authorized vendors.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Clear receipt documentation provided for volumetric services " Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

contractor shall provide cellular phones that are activated, functioning, and have proper chargers, transformers, and additional batteries. Additionally, the contractor shall provide SIM and Top-Up cards with the number of minutes requested in the task order.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "contractor provided fully functional cellphones with proper chargers" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance shall be measured utilizing the evaluation criteria contained in Enclosure (1).

Equipment and material used for the force protection services shall be inspected by the requesting activity’s Force to ascertain meeting force protection requirements.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Force Protection Equipment" Performance Standard..

Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Contractor shall provide mobile crane services (shore and floating cranes) with operator(s) and safety observer(s). The cranes provided shall be in sound mechanical condition and shall meet all applicable safety laws and regulations (DOD laws and country where services are being provided). The cranes shall be suitable for their intended use and shall be operated with due care and within all operating safety limits.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Mobile Cranes" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Forklifts provided shall be supplied with operator and are to be in sound mechanical condition and shall meet all applicable safety laws and regulations. The forklifts shall be suitable for their intended use and shall be operated with due care and within all operating safety limits.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Forklifts" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance shall be measured utilizing the evaluation criteria contained in Enclosure (1).

All vehicles shall be registered, licensed, insured and provided with driver as/if required. The contractor is responsible for delivering all cargo and personnel to the correct location on schedule. The contractor shall provide vehicles that have been properly maintained and serviced. If a vehicle does not meet the requirements of this contract as determined by the requesting activitys’ representative, the U.S.

Government shall have the right to reject the vehicle for performance of services.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance Standard Method Of Surveillance Evaluation Scale

Performance shall be measured utilizing the evaluation criteria contained in Enclosure (1).

Services started as specified in the task order.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess Start of Period of Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance shall be measured utilizing the evaluation criteria contained in Enclosure (1).

Trash removal shall be provided IAW agreed to schedule between contractor and requesting activity.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Trash removal" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Potable water shall be provided IAW agreed to schedule between contractor and requesting activity.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Potable water provision" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Other services shall be provided IAW agreed to schedule between contractor and requesting activity.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Other services" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

The contractor shall check provided on toilet facilities to ensure cleanliness. Evidence such as keeping and updating an inspection checklist inside the portable toilet units is required.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Pier toilet facilities checked for cleanliness?" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Force protection items provided by the contractor shall be coordinated with the requesting activity to ensure that services provided are available and scheduled to show up on time.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Force protection equipment provided per schedule?" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance Standard Method Of Surveillance Evaluation Scale

Assess the integration and coordination of all activity needed to execute the contract or order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

See objective 3 for specific example questions.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Is the contractor oriented toward the customer?" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Assess the integration and coordination of all activity needed to execute the contract or order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

See objective 3 for specific example questions.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Is the contractor interaction with Government satisfactory?" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Assess the integration and coordination of all activity needed to execute the contract or order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

See objective 3 for specific example questions.

Requesting activity shall verify and inpsect services and interview contractor's representative to assess "Contractor cooperation with 3rd party provides (to include DLA)" Performance Standard. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance Standard Method Of Surveillance Evaluation Scale

Performance Objective #1 - Quality

(4) Ttoilet facilities checked for cleanliness?

(5) Force protection equipment provided per schedule?

(2) Services provided as scheduled?

(1) Did services start on time?

a. Start of Period of Performance

(4) Quality of Transportation Services

a. Transportation

c. Contractor provided fully functional cellphones with proper chargers

(3) Quality of Support Equipment

c. Forklifts

Performance Objective #2 - Schedule

(1) Quality of Personnel

a. English speaking contractor representatives

b. Responsive to requesting activity's Force Protection instructions

a. Trash removal

b. Potable water provision

c. Other services

Performance Objective #3 - Management/Business

(1) Is the contractor oriented toward the customer?

(2) Is the contractor interaction with Government satisfactory?

(3) Contractor cooperation with 3rd party provides (to include DLA)

Performance Objective #4 - Regulatory Compliance

b. Mobile Cranes

c. Service operators fully qualified, speak English, etc.

(2) Quality of Ordered Services, Measurements and Communication Services

a. Contractors provided ordered services

b. Clear receipt documentation provided for volumetric services

a. Force Protection Equipment

The contractor shall submit a copy of all pertinent documentation including as a minimum the order (i.e. SF 1155), a copy of any quote (s), a copy of the RTOP, and all contractor and any sub-contractor invoices and representativerting documentation required by the contract as PDF files to the assigned COR and to other required system(s) timely and accurately. The contractor shall identify the line items as actual or estimated.

This option is for those line items where the contractor has not received the actual invoice before the end of the period of performance, i.e. telephone bills.

Review contractorortal and WAWF to assess "Accurate and timely WAWF invoice submission within 90 days of period of performance end date.

Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the U.S. Government via secure data collection site (https://doncmra.nmci.navy.mil). Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) Lease/Rental of Equipment;

(2) Lease/Rental of Facilities;

(3) Construction of Structures and Facilities;

(4) Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) Utilities ONLY;

(6) Freight and requesting activityping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Review WAWF to assess "Did the contractor comply with ECMRA requirements IAW PWS?" Performance Standard.

Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance Standard Method Of Surveillance Evaluation Scale

Assess whether the contractor provided maximum practicable opportunity for Small Business (including Alaska Native Corporations (ANCs) and Indian Tribes) (including Small Disadvantaged Businesses (which also includes ANCs and Indian Tribes), Women Owned Small Businesses, HUBZone, Veteran Owned, Service Disabled Veteran Owned Small Business, and ANCs and Indian Tribes that are not Small Disadvantaged Businesses or Small Businesses) to participate in contract/order performance consistent with efficient performance of the contract/order.

Review Government information to assess "Did contractor provide max practicable opportunity for SB participation?" Performance Standard.

Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

For contracts/orders subject to a commercial subcontracting plan, the Utilization of Small Business factor should be rated “satisfactory” as long as an approved plan remains in place, unless liquidated damages have been assessed by the contracting officer who approved the commercial plan (see FAR 19.705-7(h)). In such case, the Utilization of Small Business area must be rated “unsatisfactory”.

Review Government information to assess "Is an approved subcontracting plan in place?" Performance Standard.

Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

Performance Standard Method Of Surveillance Evaluation Scale

In the event of a cancellation of any or all services ordered, the Contractor shall take all necessary steps to mitigate any damages/termination costs on behalf of the U.S. Government.

Contracting Officer shall review all cancellation costs IAW Federal Acquisition Regulations. Performance shall be measured utilizing the evaluation criteria contained in Attachment (4).

(1) Accurate and timely WAWF invoice submission within 90 days of period of perfornace end date.

(2) Did the contractor mitigate cancellation costs, if applicable?

Performance Objective #6 - Cost Control

Performance Objective #5 - Utilization of Small Business

(2) Did the contractor comply with ECMRA requirements IAW

PWS?

(1) Did contractor provide max practicable opportunity for SB participation?

(2) Is an approved subcontracting plan in place?

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