Attachment 5 - ITRP RFI Past Performance Reference Template.docx
DOCX document 33 KB Posted
- Solicitation number
- 20154861
About this file
This is a past performance reference template for the Information Technology Refresh Program (ITRP) Request for Information (RFI) issued by the Department of Homeland Security, Customs and Border Protection (CBP). The template is designed to collect standardized information from vendors responding to the market research solicitation and serves as an instructional document that must be completed and submitted by interested contractors.
The template requires respondents to provide administrative details about past performance references, including customer type (government or commercial), customer point of contact information, period of performance, contract value, contract type, staffing levels, and annual device quantities by category. Respondents must demonstrate relevance by describing how previous contracts involved similar ITRP support services with comparable size, scope, complexity, and technical challenges. The ITRP requirement encompasses approximately 107,600 devices annually (23,900 end user devices), program management, storefront capability, planning and lifecycle management, hardware procurement assistance, asset management, hardware preparation for deployment, evaluation and process improvement, and infrastructure and endpoint management services supporting over 65,000 CBP employees and contractors across more than 1,800 locations worldwide. Additionally, vendors must provide specific examples of successful project management, technical execution, problem resolution, contractual compliance, adherence to delivery schedules, and evidence of implementing customer feedback to improve services. The template limits each past performance reference to a maximum of three pages.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Attachment 1 - PWS_ITRP Support Services RFI.docx | DOCX document | |
| Attachment 2 - QASP_ITRP RFI.docx | DOCX document | |
| Attachment 3 - SAMPLE Price Template_ITRP_DRAFT_RFI.xlsx | XLSX spreadsheet | |
| Attachment 4 - Request for Information (RFI) Questions Response Template.xlsx | XLSX spreadsheet |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Information Technology Refresh Program (ITRP)
REQUEST FOR INFORMATION FOR MARKET RESEARCH PURPOSES ONLY
Past Performance Reference Summary (max 3-pages per reference)
Document Instructions: Content in blue italic font is for instructional purposes and must be deleted prior to submission.
Company Name Insert company name of RFI respondent Reference number X of Y Insert which reference this document represents among total number of references being submitted
1. Summary table of administrative information: Insert answers responsive to each line item in the second column of the table.
| Admin Detail |
| Past Performance Reference X |
Whether customer is government agency (federal, state, local government) or commercial firm (do not name the entity)
Customer POC (Name, Email, Phone Number)
Period of Performance
Total (including options) dollar value
Contract type
Number of Staff
Number of devices per year (by type: End User Devices, Peripherals, Network Devices, Mobile Devices)
Summary of scope (including type of services performed)
Whether the experience is that of the Offeror or a proposed subcontractor for this effort
Whether the role of the performer on the referenced contract was as a prime or a subcontractor
If experience is that of a subcontractor, state scope and dollar value of the subcontracted work
2. Describe relevance of past performance demonstrating degree to which previous contracts involved similar ITRP support services including size, scope, complexity, and technical challenges. Quantify the scope, complexity, and technical challenges, including specific numbers of devices supported or types of activities performed annually.
· Size: The size of this contract entails handling an estimated 107,600 devices (23,900 end user devices) annually.
· Scope: The scope of this contract entails providing Program Management, Storefront Capability, Planning / Lifecycle Management, Hardware Procurement Assistance, Asset Management Assistance, Hardware Preparation for Deployment, Evaluation / Process Improvement, and Infrastructure and Endpoint Management support services for CBP’s comprehensive ITRP for desktops, laptops, and non-cellular tablet devices, peripherals, network devices, and mobile devices.
· Complexity: The ITRP requirement includes support services for more than 65,000 CBP employees and Contractors at over 1,800 CBP locations worldwide across all levels of rank.
Insert response for this past performance reference, incorporating required criteria.
3. Demonstrate ability to manage similar projects and execute technical tasks effectively, including specific examples of successful management of similar projects, overcoming technical hurdles, and delivering results.
Insert response for this past performance reference, incorporating required criteria.
4. Demonstrate contractual compliance, including history of adhering to contract terms, conditions, and delivery schedules and how customer feedback was used to improve services.
Insert response for this past performance reference, incorporating required criteria.
File details come from the government source that posted it. Updated .