Attachment 4 - Request for Information (RFI) Questions Response Template.xlsx

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Information Technology Refresh Program (ITRP) Support
Solicitation number
20154861
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This is a Request for Information (RFI) Questions Response Template for the Information Technology Refresh Program (ITRP) Support market research initiative conducted by the Department of Homeland Security Customs and Border Protection (CBP). The template is designed to collect standardized information from potential contractors regarding their capability to support IT refresh services and contains 21 questions organized across business information, service capability assessment, and past performance sections.

The template requests respondents to provide company identification details (name, POC information, UEI, CAGE code, GSA contract number), business size classification, socio-economic certifications, and capability assessments related to performing all required services under a Draft Requirements Document. Key evaluation areas include subcontracting needs, time required to commence performance (ranging from 30 days or less to 90+ days), experience scaling end user device support (under 10K to 20K+ devices annually), and identification of services not commonly available in the private sector such as program management, storefront capability, lifecycle planning, hardware procurement assistance, asset management, device preparation, and infrastructure/endpoint management. Additionally, the template solicits recommendations on applicable GSA contracts (MAS, POLARIS, 8aSTARS3, Alliant 2/3, VETS 2), relevant Special Item Numbers (SINs), NAICS codes (541512, 541519), and Product Service Codes (DF01). Respondents may optionally submit past performance references for up to three similar contracts with a maximum three-page allowance per reference. This RFI is for market research and acquisition planning purposes only and does not constitute a commitment to issue a formal solicitation.

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ITRP MRAS Questions _FINAL

REQUEST FOR INFORMATION FOR MARKET RESEARCH PURPOSES ONLY

Information Technology Refresh Program (ITRP)
Request for Information Questions
#Question TypeQuestionAnswer Choice
(Populate answers that adhere to this guidance)ANSWER

(Cells with character count restrictions will show a data validation error message if exceeded)

1Short AnswerGeneral Business Information: POC Email<open>
Business Information: Company Name<open>
Business Information: GSA Contract #<open>
Business Information: POC First Name<open>
Business Information: POC Last Name<open>
Business Information: POC Phone #<open>
Business Information: Company Website Address<open>
Business Information: UEI#:<open>
Business Information: CAGE Code<open>
2Multiple ChoicePlease select your business size.Small Business, Other Than Small Business
3Select AllPlease select all socio-economic categories that apply to your GSA Contract.W (Woman-Owned Business), WO (Women-Owned Small Business), EW (Economically Disadvantaged Women-Owned Small Business), V (Veteran-Owned Small Business), DV (Service Disabled Veteran-Owned Small Business), D (SBA Certified Small Disadvantaged Business), H (SBA Certified HUBZone Firm), 8a (MAS 8(a) Pool - Competitive), 8aS (8(a) Sole Source Pool), TO (Tribally Owned Firm), AI (American Indian-Owned), AN (Alaksan Native Corporation-Owned Firm), HN (Native Hawaiian Organization-Owned Firm)
4Yes / NoDoes your company have the capability to perform all required services in the Draft Requirements Document?Yes, No
5Yes / NoDoes the Draft Requirements Document contain sufficient Information that would enable you to adequately respond to an RFP?Yes, No
6Yes / NoDoes your company have experience recruiting personnel capable of receiving the requisite clearances (i.e., background investigation)?Yes, No
7Multiple ChoiceIn your estimation how much of this potential requirement would your company need to subcontract to other companies?None, <15%, 15-30%, 30-50%, >50%
8Multiple ChoiceHow much time would your company need from notificaiton of award to start of contract performance?None, 30 days or less, 30-60 days, 60-90 days, 90 days or more
9Multiple ChoiceIf you have experience with this type of work, to what scale have you supported end user devices?Under 10K devices per year, Up to 10K devices per year, Up to 15K devices per year, Up to or over 20K devices per year
10Select AllWhich requested services are not currently common / available in the private sector?Program Management, Storefront Capability, Planning / Lifecycle Management, Hardware Procurement Assistance, Asset Management Assistance, Hardware Preparation for Deployment, Evaluation / Process Improvement, Infrastructure and Endpoint Management, None
11Short AnswerWhich business practices or standards do you consider applicable to this requirement? Including specification, if any differ from standard government business practices?<open - limited to 750 characters>
12Short AnswerWhat performance or Service Level Agreements (SLAs) are important when evaluating and selecting the associated support services?<open - limited to 750 characters>
13Short AnswerWhat other applications, resources, or systems would you recommend the government leverage or require for implementing the associated support services?<open - limited to 750 characters>
14Short AnswerAre there other considerations for the associated support services that have not been covered that the Government should be aware of when evaluating, selecting, deploying, and operating these support services?<open - limited to 750 characters>
15Yes / NoBased on the provided information, would your company submit a quote if this requirement was issued under your GSA Contract?Yes, No
16Multiple Choice / Short AnswerPlease identify all GSA or relevant contracts that your company holds and are applicable to this requirement.Multiple Award Schedule (MAS), POLARIS, 8aSTARS3, Alliant 2, Alliant 3, VETS 2, MAS Blanket Purchase Agreements (BPAs), Other
17Multiple ChoiceFor GSA contracts, please list SIN(s), Pool(s), or Constellation(s) would you recommend are applicable for this requirement.54151S, 54151, ALL 2, POLARIS WOSB, POLARIS HUBZONE, POLARIS SDVOSB, STARS3, ALL3, VETS 2, 2GIT Products, SCRIPTS BPA, Other, N/A
18Multiple ChoicePlease select the NAICS code(s) you determine are appropriate for this requirement.541512 (Computer Systems Design Services), 541519 (Other Computer Related Services), Other
19Multiple ChoicePlease select the Product Service Code(s) (PSCs) you determine are appropriate for this requirement.DF01 (IT AND TELECOM - IT MANAGEMENT SUPPORT SERVICES (LABOR)), Other
20AttachmentPast Performance References: Past performance submissions should demonstrate relevant performance on previous contracts of similar size, scope, and complexity. This information will aid Customs and Border Protection (CBP) in understanding past performance experience.

Submit past performance summary information for up to three (3) successful Past Performance contracts of similar size, scope, and complexity using the provided template.

Please note: Only one (1) file can be uploaded. Be sure you combine all your past peformance information for each referenced contract into a single file prior to uploading. A maximum of three (3) past performance references will be accepted with a maximum page allowance of three (3) pages per reference. (Maximum file upload size is 50 MB, executable files (such as those ending in .exe) are not permitted)

While optional, past performance experience relevant to this requirement is highly recommended. <max 1 file, max 3 past performance experiences, max 3 pages per experience - - - compile all references into a single file><max 1 file, max 3 past performance experiences, max 3 pages per experience>
21Open EndedOptional Feedback: Please provide any feedback or questions you may have related to this requirement and the Draft Requirements document.<open>

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