Attachment_5_-_Customer_Reference_Form.docx

ATTACHMENT 5 – CUSTOMER REFERENCE FORM

Bidder must submit three (3) customer references for per RFP Section 3.2.1. Customer References may be contacted for verification. Please fill in electronically or print legibly.

CUSTOMER REFERENCE INFORMATION

Contract Period of Performance (e.g. 1/1/20 – 12/31/20):

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CUSTOMER REFERENCE RATINGS

Please summarize contractor performance and select the number in the right column which best corresponds to the performance rating for each question|_|. Please follow the rating guidelines below for description of rating scale Rating Scale:

· Exceptional (5) - Best-in-class performance. Performance met all contract requirements and exceeded several to the customer’s benefit. No issues were encountered|_|.

· Very Good (4) - Performance met all contract requirements and exceeded some to the customer’s benefit. There were a few minor issues, which were negligible|_|.

· Satisfactory (3) - Performance met contract requirements. There were some minor issues, and corrective actions taken by the contractor were acceptable|_|.

· Marginal (2) - Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective|_|.

· Unsatisfactory (1) - Performance did not meet contractual requirements. There were serious issues and the contractor’s corrective actions were ineffective|_|.

Rater’s Signature|_|: Date: