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Task Details in C4IM Services 700 Automation Description: Provide electronic messaging, software development and maintenance, database support, automation training, administration and policy support, network support, and COOP development.
PSC 700.1 Mail Messaging (E-mail/OMS) and Storage Services Description: Provide electronic messaging and directory support and electronic messaging application system development and maintenance support. Provide administration of common-user storage.
| 700.1.3 Directory Services |
| 700.1.3.1 Operate and maintain classified and unclassified Installation Organizational Unit (OU). |
| 700.1.3.2 Manage active directory synchronizations with other systems. |
| 700.1.3.3 Create utilities and scripts for authorized changes within directory services.Ensure information integrity. |
| 700.1.3.4 Operate and maintain the classified and unclassified active directory forest. |
| 700.1.3.5 Provide top-level OU administrator management. |
| 700.1.3.6 Provide AD infrastructure management and monitoring |
| 700.1.3.7 Provide AD situational awareness (e.g.dashboard or reporting tool). |
| 700.1.3.8 Provide NEC and other customers with information regarding AD service degradation or interruptions. |
| 700.1.3.9 Maintain AD domain controllers and other USAR managed AD CIs; update all CIs as required to meet minimum security baseline requirements. |
| 700.1.3.10 Continuously monitor domain controllers in order to detect malfunction, intrusion attempts, and anomalies. |
| 700.1.3.11 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for USAR assets within the NEC controlled facility. |
| 700.1.3.12 Operate and maintain classified and unclassified Installation Organizational Unit (OU) in support of training exercises and rotational forces. |
| 700.1.3.13 Provide touch labor (troubleshooting, repairing, etc.) for USAR assets. |
| 700.1.7 Storage Services |
| 700.1.7.2 For service provisioning through the ICAN, maintain unclassified file storage (home directories, workgroup shares).Provide 1GB per authorized user as baseline.Additional storage (along with required maintenance for additional storage) is mission-funded.Create common shared folders on a storage drive to enable a group of employees to share and work on same files. |
| 700.1.7.3 For service provisioning through the ICAN, monitor hardware storage space. |
| 700.1.7.6 For service provisioning through the ICAN, perform and support backups for each provisioned volume with application based transaction log backups to recover data created between full backups. |
| 700.1.7.7 Perform data replication at a remote location to enable real-time recovery of data and application.Replication supports scheduled data replication consistent with RMF requirements of the system. |
| 700.1.7.8 For service provisioning through the ICAN, perform and support full storage system backups per SLA/MOA. |
| 700.1.7.9 For service provisioning through the ICAN, operate and maintain local COOP storage per SLA/MOA. |
| 700.1.7.10 Operate and maintain COOP data recovery at second Data Center/IPN using remote storage backup that is a final operational capability (FOC for Microsoft applications, post FOC for Unix and Linux applications) per SLA/MOA. |
| 700.1.7.11 Operate and maintain provided capability to move storage from one Data Center/IPN to another. |
| 700.1.7.12 For service provisioning through the ICAN, provide performance capacity planning, management, operations, and maintenance of SAN equipment and services. |
| 700.1.7.13 For service provisioning through the ICAN, provide storage management functions at the Data Center/IPN/ISN that includes monitoring, allocation, and recommend storage usage based on agreed-upon directives. |
| 700.1.7.18 For service provisioning through the ICAN, operate and maintain the provided data storage access and capacity in support of Army deployments, BRAC, DoD, and other related hosted applications |
| 700.1.7.19 For service provisioning through the ICAN, provide storage utilization, performance reporting, trending, and management capabilities |
| 700.1.7.21 Provide support for DR/COOP that will have the ability to effectively and efficiently use bandwidth in support of synchronous and asynchronous replication to and from heterogeneous storage and server platforms (Timeframe will be negotiated between the USAR and other NECs). |
| 700.1.7.22 For service provisioning through the ICAN, provide local touch labor (troubleshooting, repairing, etc.). |
| 700.1.7.23 For service provisioning through the ICAN, provide local touch labor for troubleshooting and repair of mission related tasks. |
| 700.1.7.24 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for USAR assets located within the NEC controlled facility. |
| 700.1.7.25 For service provisioning through the ICAN, resolve requests through remote administration actions (troubleshooting, repairing) that do not require touch labor. |
| 700.1.7.26 For service provisioning through the ICAN, maintain SIPRNET file storage (homedirectories, workgroup shares).Provide 1GB per authorized user as baseline.Additional storage (along with required maintenance for additional storage) is mission-funded.Create common shared folders on a storage drive to enable a group of employees to share and work on same files. |
| 700.1.7.27 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets. |
PSC 700.2 Database Administration Services Description: Provide database, master file, and data warehouse support, and administration and support for standard database software.
| Database Administration Services |
| 700.2.1.1 Perform local database administration for standard database software for unclassified Army Enterprise Systems |
| 700.2.1.2 For service provisioning through the ICAN, develop, field, and support database applications. |
| 700.2.1.3 For service provisioning through the ICAN, perform database builds, reorganizations, maintenance, tuning, backups, restorations, and query design. |
| 700.2.1.4 For service provisioning through the ICAN, perform file transfers (file transfer protocols (FTPs)), loads, downloads, data file manipulation, data archiving, coordination, familiarization, and implementation of actions required.Processing of database scans, driver actions, and updates/changes to unique and standard master files |
| 700.2.1.5 Perrform incremental backups and full system backups for standard databases for unclassified Army Enterprise Systems. |
| 700.2.1.6 For service provisioning through the ICAN, provide SQL Database storage and server incident/event resolution for the Common Operating Picture (COP) solution being used by the Installation Emergency Service Support Center. |
| 700.2.1.7 Operate and maintain standard database servers for unclassified Army Enterprise Systems. |
| 700.2.1.8 Perform local database administration for standard database software for classified Army Enterprise Systems residing on SIPRNET. |
| 700.2.1.9 Perform incremental backups and full system backups for standard databases for Army Enterprise Systems residing on the SIPRNET. |
| 700.2.1.10 Operate and maintain standard database servers for Army Enterprise Systems residing on the SIPRNET. |
| 700.2.1.11 For service provisioning through the ICAN, provide local touch labor (layer 1 troubleshooting, repairing, etc.) on standard database systems for unclassified Army Enterprise Systems located within NEC controlled facilities. |
| 700.2.1.12 For service provisioning through the ICAN, provide local touch labor (layer 1 troubleshooting, repairing, etc.) on standard database systems for Army Enterprise Systems located within NEC controlled facility residing on the SIPRNET. |
| 700.2.2.2 For service provisioning through the ICAN, provide data mining services. |
PSC 700.3 Desktop/ Software/Peripheral Support Services Description: Provide desktop, software, and peripheral support, release management, and account management.
| 700.3.1 Desktop Software Service |
| 700.3.1.1 Install and configure approved for use desktop software on unclassified desktop systems. |
| 700.3.1.3 Perform release management to include commercial software, standard software, and new system releases. |
| 700.3.1.4 Automated software updates, security updates, and vendor patches are provided to end user devices on the enterprise network.Customers must ensure device availability.The resolution of failed updates to mission systems (i.e.classroom computers) are mission funded |
| 700.3.1.5 Maintain accountability for COMMON USER ENTERPRISE desktop software licenses. |
| 700.3.1.6 Provide local Touch Labor services to include installation , troubleshooting, and software updates, security updates, vendor patches (service packs, service releases), on unclassified desktop systems when electronic application means do not exist. |
| 700.3.1.7 Provide local touch labor for troubleshooting and repair of mission related tasks. |
| 700.3.1.8 Receive, test, tailor, publish, and advertise patch packages containing software updates, security updates and vendor patches for push to unclassified end user devices. |
| 700.3.1.9 Resolve unclassified desktop system requests through remote administration actions (troubleshooting, repairing) that do not require touch labor. |
| 700.3.1.10 Install approved for use desktop software on desktop systems residing on the SIPRNET. |
| 700.3.1.11 Automated software updates, security updates, and vendor patches are provided to end user devices on the SIPRNET.Customers must ensure device availability.The resolution of failed updates to mission systems (i.e.classroom computers) are mission funded. |
| 700.3.1.12 Provide local Touch Labor services to include installation , troubleshooting, and software updates, security updates, and vendor patches (service packs, service releases) on desktop systems residing on the SIPRNET when electronic application means do not exist |
| 700.3.1.13 Receive, test, tailor, publish, and advertise patch packages containing software updates, security updates and vendor patches for push to end user devices residing on the SIPRNET |
| 700.3.1.14 Resolve desktop system requests through remote administration actions (troubleshooting, repairing) that do not require touch labor for systems residing on the SIPRNET. |
| 700.3.1.15 Receive, test, tailor, publish, and advertise patch packages containing software updates, security updates and vendor patches for push to unclassified end user devices.Secondary validation and remediation when necessary. |
| 700.3.1.16 Receive, test, tailor, publish, and advertise patch packages containing software updates, security updates and vendor patches for push to enduser devices residing on the SIPRNET.Secondary validation and remediation when necessary. |
| 700.3.1.17 Install and operate virtual systems in support of virtual machines for virtual desktop infrastructure (VDI). |
| 700.3.2 Software/Application Customization for All Automation System Types |
| 700.3.2.1 Design, develop, and maintain all types of application systems using standard programming languages.Develop applications to support user requirements, but not limited to creation of the data models, databases, survey/add/update of reuse library, development of interfaces, application control logic, forms (screens), objects, reports, queries and menus. |
| 700.3.2.3 Plan tests, prepare test data, execute testing, identify, analyze and repair errors and retest an application or module prior to implementation and placing into production. |
| 700.3.2.4 Prepare, update and distribute end-user and/or system operator's manuals that contain the product design and procedures and other relevant information necessary to use and administer the system.Also prepare, update and distribute on-line help facilities, technical manuals, Standing Operating Procedures (SOPs), Instructions on the Army Standard software suite and maintain automation documentation and application software inventory documentation library. |
| 700.3.4 Computers and Peripheral Devices |
| 700.3.2.5 Assist users in identifying service requirements and developing appropriate technical specifications that are consistent with user needs. Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment; infrastructure compatibility.The NEC will not produce requirement documentation for the customer; however, the NEC will provide users recommended equipment and software lists. |
| 700.3.4.1 Acquisition and replacement (to include life cycle) of end user devices to include computers, laptops, and other hardware. |
| 700.3.4.2 Configuration of authorized unclassified end user network devices to include computers, laptops, and other hardware |
| 700.3.4.3 Evaluate customer prepared request for acquisition and life cycle replacement of end user devices to include computers, laptops, and other hardware. |
| 700.3.4.4 Configuration of bulk authorized end user network devices to include computers, laptops, and other hardware (when request is for 15 or more devices to replace existing operational devices). |
| 700.3.4.5 Provide local Touch Labor services for unclassified computers and peripheral devices to include installation, troubleshooting, and facilitating repairing; DOES NOT INCLUDE cost for replacement parts, unpacking, hardware setup and moving equipment. |
| 700.3.4.6 Provide local touch labor for support of mission related computers and peripheral devices based on SLA/MOA. |
| 700.3.4.8 Resolve requests for unclassified computers and peripheral devices through remote administration actions (troubleshooting, repairing) that do not require touch labor. |
| 700.3.4.9 Configuration of authorized end user network devices to include computers, laptops, and other hardware residing on the SIPRNET. |
| 700.3.4.10 Provide local Touch Labor services for computers and peripheral devices residing on the SIPRNET to include installation, troubleshooting, repairing; DOES NOT INCLUDE cost for replacement parts, unpacking, hardware setup and moving equipment. |
| 700.3.4.11 Resolve requests for computers and peripheral devices residing on the SIPRNET through remote administration actions (troubleshooting, repairing) that do not require touch labor |
| 700.3.4.12 Provide local touch labor for troubleshooting and repair of Virtual Desktop Infrastructure (VDI) clients. |
| 700.3.8 Copier, Scanner, Printer, and Multi Function Devices (MFD) Management |
| 700.3.8.1 Evaluate customer prepared requests for network multi-function copiers, copiers, and printers.Advise and recommend placement and consolidation of network multi-function copiers. |
| 700.3.8.2 Resolve requests for printers, copiers, scanners, and MFDs residing on SIPRNET through remote administration actions (troubleshooting, repairing) that does not require touch labor. |
| 700.3.8.3 Provide local Touch Labor Services for printers, copiers, scanners, and multi-function devices residing on the SIPRNET to include installation , troubleshooting and repair.Does not include cost for replacement parts, unpacking, hardware/software setup and moving equipment. |
| 700.3.8.4 Configuration of authorized unclassified copiers, printers, scanners, and MFDs (Includes CAC configuration, Certificate configurations, network configurations, mapping each workstation to the printing devices, and initial STIG/SCAP). |
| 700.3.8.5 Configuration of authorized classified copiers, printers, scanners, and MFDs (Includes CAC configuration, Certificate configurations, network configurations, mapping each workstation to the printing devices, and initial STIG/SCAP). |
| 700.3.8.6 Resolve requests for unclassified printers, copiers, scanners, and multi-function devices through remote administration actions (troubleshooting, repairing) that do not require touch labor. |
| 700.3.8.7 Provide Local Touch Labor Services for unclassified printers , copiers, scanners, and multi-function devices.Does not include cost for replacement parts, unpacking, hardware/software setup and moving equipment. |
| 700.3.8.8 Configuration of bulk authorized end user network devices to include copiers, printers, scanners, and multi-function devices (MFDs) (when request is for 15 or more devices to replace existing operational devices). |
PSC 700.4 Web Support Services Description: Provide web hosting operations and management services.Operate and maintain web proxy servers.
| 700.4.1 Web Hosting |
| 700.4.1.1 For service provisioning through the ICAN, install, configure, and administer common user web and portal servers. |
| 700.4.1.3 For service provisioning through the ICAN, monitor web pages and applications for security and standards compliance and verify that user developed web pages follow regulations (508 and Department of Defense (DoD) web policy). |
| 700.4.1.9 For service provisioning through the ICAN, provide Web Application incident/event resolution for the Installation Emergency Service Support Center Common Operating Picture (COP) system. |
| 700.4.1.10 For service provisioning through the ICAN, operate and maintain unclassified common user web and portal servers. |
| 700.4.1.11 For service provisioning through the ICAN, operate and maintain common user web and portal servers residing on the SIPRNET. |
| 700.4.2 Web Site and Web Page Customization and Maintenance |
| 700.4.2.1 For service provisioning through the ICAN, design, develop, and maintain static and dynamic web sites or portals using standard programming languages based on SLA/MOA |
| 700.4.2.2 For service provisioning through the ICAN, design, develop, and maintain web pages using standard programming languages. |
| 700.4.2.3 For service provisioning through the ICAN, provide web master services. |
| 700.4.3 Web Application Customization |
| 700.4.3.1 For service provisioning through the ICAN, develop, deploy, and maintain web based applications. |
| 700.4.4 Proxy, Caching, and Web Filtering Service |
| 700.4.4.1 Operate and maintain web monitoring and filtering systems IAW applicable laws and regulations. |
| 700.4.4.2 Operate and maintain web proxy servers. |
| 700.4.4.4 Provide monitoring and defense of all Army Web servers at the theater level through the use of reverse Web proxy system. |
| 700.4.4.5 Maintain reverse proxy security configurations in a current state to provide bi-directional protection of local web sites and prevent web site defacing from outside sources. |
| 700.4.4.7 Assume ownership of a web proxy incident event when detected and continuously monitor the event while managing restoration activities. |
| 700.4.4.8 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for USAR assets located within the NEC controlled facility. |
PSC 700.5 File, Print & Mission Server Support Services Description: Provide hardware and software support to any type of common-user server and Enterprise Operations server support.
| 700.5.1 Unclassified Server Administration |
| 700.5.1.1 Provide system administration and operating system support for file, print, and common user application servers, server farms/banks.Includes hardware monitoring. |
| 700.5.1.2 Provide and install hardware, operating system, and software for file, print, and common user applications servers, and server farms/banks. |
| 700.5.1.4 Install, test and verify operating system service packs, application updates and patches on all common user servers. |
| 700.5.1.6 Perform system backups for each file, print, and common user applications server. |
| 700.5.1.7 Monitor system logs, security logs, and application logs for each file, print, and common user applications server. |
| 700.5.1.15 Provide Domain Name Server (DNS) services that include the address resolution of Uniform Resource Locator (URL) to IP addresses.Fully Qualified Domain Name (FQDN) to IP address. |
| 700.5.1.16 Install, configure and administer DNS servers |
| 700.5.1.18 Perform release management to include commercial software, standard software, and site license management, for new system releases for NEC managed systems. |
| 700.5.1.19 Maintain accountability for software licenses and non-mission unique server licenses for NEC managed systems. |
| 700.5.1.22 Operate and maintain the DNS servers. |
| 700.5.1.29 Provide legacy 911/E911 Emergency Service Server Support.This support consists of operating and maintaining data center environment for backend computing resources, which consists of TMS or TMS like server (for servers that are NEC-managed). |
| 700.5.1.30 Provide local common user application, file, and print servers touch labor (troubleshooting, repairing, etc.). |
| 700.5.1.31 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for enterprise assets managed by the USAR. |
| 700.5.1.32 Operate and maintain file, print, and common user application servers and server farms/banks. |
| 700.5.10 SIPRNET Server Administration |
| 700.5.10.1 Provide system administration and operating system support for file, print, and common user application servers and server farms/banks.Includes hardware monitoring. |
| 700.5.10.2 Provide and install hardware, operating system, and software for file, print, and common user applications servers, and server farms/banks. |
| 700.5.10.3 Install, test and verify operating system service packs, application updates and patches on all common user servers. |
| 700.5.10.4 Perform system backups for each file, print, and common user applications server. |
| 700.5.10.5 Monitor system logs, security logs, and application logs for each file, print, and common user applications server. |
| 700.5.10.6 Provide Domain Name Server (DNS) services that include the address resolution of Uniform Resource Locator (URL) to IP addresses.Fully Qualified Domain Name (FQDN) to IP address. |
| 700.5.10.7 Install, configure and administer DNS servers. |
| 700.5.10.8 Perform release management to include commercial software, standard software, and site license management, for new system releases for NEC managed systems. |
| 700.5.10.9 Maintain accountability for software licenses and non-mission unique server licenses for NEC managed systems |
| 700.5.10.10 Operate and maintain the DNS servers. |
| 700.5.10.11 Provide local common user application, file, and print servers touch labor (troubleshooting, repairing, etc.). |
| 700.5.10.12 Provide local touch labor (troubleshooting, repairing, etc.) for enterprise assets managed by the USAR. |
| 700.5.10.13 Operate and maintain file, print, and common user application servers and server farms/banks. |
PSC700.6 Management of Data Network Services Description: Provide management of various types of Local Area Network (LAN) and Campus Area Network (CAN); Provide management of Wide Area Network (WAN) connectivity to include supporting the automated systems linked to the network; manage local dial-in server and access.
| 700.6.1 External Networks |
| 700.6.1.1 Manage and maintain approved connections to external networks, to include NIPRNET, SIPRNET, Defense Switched Network (DSN), Public Switched Telephone Network (PSTN), and Army intranets within existing capability |
| 700.6.1.2 Manage additional network requirements beyond existing capabilities, such as Mission Partners Environment (MPE) and connections to coalition networks. |
| 700.6.1.3 Report IDS/IPS outage. |
| 700.6.1.4 Report Communications Systems OSI Layer 2/3 TLA switch failure/isolation. |
| 700.6.1.8 Report CS/NCS DSNB HAZCONS. |
| 700.6.1.9 Conduct after-action analysis of all intrusions and report the results. |
| 700.6.1.10 Provide local TLA touch labor (troubleshooting, repairing, etc.). |
| 700.6.1.11 Provide mission-specific LAN touch labor (troubleshooting, repairing, etc.) |
| 700.6.1.12 DISA/COCOM Multi-National Information Systems (MNIS) Coordination - The USAR NEC in coordination with requesting unit coordinates with the appropriate AO for the specific CENTRIX enclave requested.Coordinate with appropriate Unified Command (DISA/PACOM, CENTCOM) to extend the external network (CENTRIX) into |
| 700.6.2 External Networks |
| 700.6.2.1 Install, configure, operate and maintain a VPN server capability for remote broadband network access from remote locations for point to point VPN tunnel. |
| 700.6.2.2 Monitor and manage Remote Access Servers (VPN, Remote Web Access, etc). |
| 700.6.2.4 Configure, implement VPNs for a dynamic site to site VPN structure that will support efficient, confidential communication directly between sites, IPN to IPN, and site to IPN connections. |
| 700.6.2.5 Provide mission-specific LAN touch labor (troubleshooting, repairing, etc.). |
| 700.6.2.7 Operate and maintain VPNs for a dynamic site to site VPN structure that will support efficient, confidential communication directly between sites, IPN to IPN, and site to IPN connections. |
| 700.6.2.8 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for USAR assets |
| 700.6.2.9 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets. |
| 700.6.3 Coalition WAN |
| 700.6.3.1 Manage Coalition WAN service. |
| 700.6.3.2 Install, configure operate and maintain a classified but releasable coalition network to support coalition partners and foreign liaison officers . |
| 700.6.3.3 Configure and install and expansion of the secret releasable coalition network and new requirements are identified. |
| 700.6.3.4 Operate and maintain classified coalition WAN. |
| 700.6.3.5 Provide mission-specific WAN touch labor (troubleshooting, repairing, etc.). |
| 700.6.3.6 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets. |
| 700.6.3.7 DISA/COCOM Multi-National Information Systems (MNIS) Planning.The NETCOM-NEC working with the requesting unit identifies appropriate CENTRIX enclave(s) required and how to access request process.NEC assists in the planning of installation/management to external network |
| 700.6.3.8 DISA/COCOM Multi-National Information Systems (MNIS) Execution. Manage and maintain connection to requested CENTRIX enclave.NEC provides CENTRIX access to the requesting unit.This can be at the Unit location or a Third Stack solution.Levels of effort vary depending on which network (COCOM) used and mission requirements.(example MFGI imaging, scanning, patching, computer/user account creation pre-deployment or C2 reach-back for troop movement, orders, etc.) Each mission requirement will dictate the level of effort and infrastructure/equipment needed. |
| 700.6.4 Local Area Network (LAN) and Campus Area Network (CAN) |
| 700.6.4.1 Operate and maintain SIPRNET LAN and CAN connectivity (down to the battalion) between computers and associated devices. |
| 700.6.4.3 Operate and maintain NIPRNET connectivity and operate ICAN between LANs and computer resources. |
| 700.6.4.5 Manage CAN and LAN classified and unclassified network expansion |
| 700.6.4.6 Provide local common-user NIPRNET LAN and ICAN touch labor (troubleshooting, repairing, etc.). |
| 700.6.4.7 Provide mission-specific LAN touch labor (troubleshooting, repairing, etc.). |
| 700.6.4.8 Manage dynamic allocation of unclassified internet protocol (IP) address space. |
| 700.6.4.9 Assign and maintain unclassified IP address database using DHCP or Static IP Addressing. |
| 700.6.4.10 Develop and modify unclassified IP Assignment Schema. |
| 700.6.4.11 Provide local common-user SIPRNET LAN and ICAN touch labor (troubleshooting, repairing, etc.). |
| 700.6.4.12 Manage dynamic allocation of SIPRNET internet protocol (IP) address space. |
| 700.6.4.13 Assign and maintain SIPRNET IP address database using DHCP or Static IP Addressing. |
| 700.6.4.14 Develop and modify SIPRNET IP Assignment Schema. |
| 700.6.7 Unclassified Network Management |
| 700.6.7.1 Monitor the ICAN and LAN by utilizing enterprise management software to monitor network performance, analyze network activity, and maintain network availability.Perform network discovery and conduct fault analysis. |
| 700.6.7.2 Conduct event management on network infrastructure and monitor services. |
| 700.6.7.3 Provide network utilization reports |
| 700.6.7.4 Manage network equipment/software to include configuration management and capacity management. |
| 700.6.7.8 Perform undisclosed classified incident recovery across network. |
| 700.6.7.9 Operate and maintain common core (backbone infrastructure) network infrastructure equipment. |
| 700.6.7.10 Provide port authentication (ex.: 802.1x). |
| 700.6.7.12 Perform major TLA management functions to include: configuration control of TLA baseline. |
| 700.6.7.13 Provide assistance and coordinate theater network problem resolution actions that effect theater operations. |
| 700.6.7.15 Coordinate Incident Management actions with affected organizations (e.g.NEC) to ensure timely recovery and minimal operational impact when responding to network outages. |
| 700.6.7.18 Report circuit outage. |
| 700.6.7.22 Operate and Maintain Network Capacity and Availability Monitoring System service. |
| 700.6.7.27 Provide local common-user LAN and ICAN touch labor (troubleshooting, repairing, etc.) |
| 700.6.7.28 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets within a NEC controlled facility. |
| 700.6.7.29 Perform major TLA management functions to include: operate and maintain all components of the TLA; problem resolution for WAN/LAN traffic issues traversing the TLA. |
| 700.6.7.30 Maintain and update DNS tables.Maintain records and set standard naming conventions for DNS registrations. |
| 700.6.7.31 Establish perimeter boundaries for IPs. |
| 700.6.7.32 Monitor IP address utilization. |
| 700.6.7.33 Own and manage army.mil name space. |
| 700.6.7.34 Allocate IP address blocks to Army organizations. |
| 700.6.7.35 Implement Ports, Protocols, Services (PPS) change requests for Army organizations |
| 700.6.7.36 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets. |
| 700.6.7.37 Manage IP address blocks to tenant organizations and accomplish appropriate administrative registrations. |
| 700.6.10 Data Network Planning |
| 700.6.10.3 Design, engineer and develop contract specifications for network equipment in support of Military Construction Army (MCA) projects, Unspecified Minor Military Construction Army (UMMCA) projects, and local minor construction/ renovation/expansion projects.Update and maintain installation network standards utilized in solicitation or contractual documents.Provide field evaluation reports on contractor performance |
| 700.6.12 Wireless Computing Services |
| 700.6.12.1 Operate and maintain Wireless Network Infrastructure as part of the existing installation infrastructure. |
| 700.6.14 WAN Services |
| 700.6.14.1 Operate and maintain Wide Area Network (WAN) services. |
| 700.6.14.3 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for USAR assets. |
| 700.6.14.4 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets. |
| 700.6.15 SIPRNET Network Management |
| 700.6.15.1 Monitor the ICAN and LAN by utilizing enterprise management software to monitor network performance, analyze network activity, and maintain network availability.Perform network discovery and conduct fault analysis. |
| 700.6.15.2 Conduct event management on network infrastructure and monitor services. |
| 700.6.15.3 Provide network utilization reports. |
| 700.6.15.4 Manage network equipment/software to include configuration management and capacity management. |
| 700.6.15.5 Perform undisclosed classified incident recovery across network. |
| 700.6.15.6 Operate and maintain common core (backbone infrastructure) network infrastructure equipment. |
| 700.6.15.7 Provide port authentication (ex.: 802.1x). |
| 700.6.15.8 Perform major TLA management functions to include: configuration control of TLA baseline. |
| 700.6.15.9 Provide assistance and coordinate theater network problem resolution actions that effect theater operations. |
| 700.6.15.10 Coordinate Incident Management actions with effected organizations (e.g., NEC) to ensure timely recovery and minimal operational impact when responding to network outages. |
| 700.6.15.11 Report circuit outage. |
| 700.6.15.12 Provide Tactical Deployable Network Monitoring Capability (Installation/Armory as a Docking Station - (IaaDS)/(AaaDS)) |
| 700.6.15.13 Operate and Maintain Network Capacity and Availability Monitoring System service. |
| 700.6.15.14 Provide local common-user LAN and ICAN touch labor (troubleshooting, repairing, etc.). |
| 700.6.15.15 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets in a NEC controlled facility. |
| 700.6.15.16 Perform major TLA management functions to include: operate and maintain all components of the TLA; problem resolution for WAN/LAN traffic issues traversing the TLA. |
| 700.6.15.17 Maintain and update DNS tables.Maintain records and set standard naming conventions for DNS registrations. |
| 700.6.15.18 Establish perimeter boundaries for IPs |
| 700.6.15.19 Monitor IP address utilization. |
| 700.6.15.20 Manage IP address blocks for tenant organizations and accomplish appropriate administrative registrations. |
| 700.6.15.21 Implement Ports, Protocols, Services (PPS) change requests for Army organizations. |
| 700.6.15.22 Provide local touch labor (troubleshooting, repairing, etc.) for USAR assets. |
PSC 700.8 Automation & Network Continuity of Operations Plan (COOP) and OPLAN Support Services Description: Provide Continuity of Operations Plan (COOP) planning and preparation support.
| 700.8.1 COOP Administration |
| 700.8.1.1 For service provisioning through the ICAN, develop, implement, and exercise IT Service Continuity Management in support of installation COOP for critical portions of the automation infrastructure. |
| 700.8.1.2 For service provisioning through the ICAN, prepare, monitor, and evaluate IT Service Continuity Management in support of installation COOP with each NEC/DOIM supported customer activity.Store weekly backups at offsite location.. |
| 700.8.2.1 For service provisioning through the ICAN, implement disaster recovery plan to restore critical automation services and data in event of disaster |
| 700.8.2 Disaster Recovery |
| 700.8.2.2 For service provisioning through the ICAN, develop and exercise the disaster recovery plan for critical portions of the automation infrastructure, to include critical services and data.Store weekly backups at offsite location |
| 700.8.3.1 Provide Automation and Network Operations planning support to OPLAN development.Identify automation and network requirements resulting from any surge/change in on-post staffing due to force/equipment/supply flow & support requirements.Develop contingency service level agreements (SLA) to implement any increases in support upon OPLAN activation at the time it is required |
| 700.8.3.3 Exercise or review OPLAN(s). |
| 700.8.3 Operations Plan (OPLAN) Support |
| 700.10.1.1 Receive, document, assign, monitor, and resolve Incident and Service Requests. |
| 700.10.1.3 Provide management data analysis of customer support systems to include service desk management tool and outputs associated to trend analysis and service desk performance. |
PSC 700.10 Automation and Network Service Support Description: Provide hardware, software, and telephone support to include: provide customers with initial POC for service requests and problem reporting; track, audit, and resolve issues; and provide feedback and close loop with customer.
| 700.10.1 Service Support |
| 700.10.1.4 Provide notifications of planned or unplanned system maintenance or degradation. |
| 700.10.1.5 Send out customer satisfaction surveys after completion of work. |
| 700.10.1.6 Review and analyze customer satisfaction surveys; initiate follow-up and corrective action as required. |
| 700.10.1.7 Provide bills/invoices to customers for services received. |
| 700.10.1.8 Receive payment from customers for reimbursable services. |
| 700.10.1.10 Property accountability for NEC/USAR equipment. |
| 700.10.1.12 Operate a 24x7 Customer Service Desk that monitors supported systems, provides situational awareness, and serves as the focal point for enterprise services. |
| 700.10.1.13 Install Enterprise Management Tools. |
| 700.10.1.14 For service provisioning through the ICAN, report site facility isolation and power failures. |
| 700.10.1.18 Report facilities HAZCONs. |
| 700.10.1.20 Operate and maintain Enterprise Management Tools. |
| 700.10.1.21 Conduct reporting as directed by Commanders Critical Information Requirements (CCIR). |
| 700.10.1.22 Provide service/systems management data analysis: includes service management tool and outputs associated to trend analysis and service performance. |
| 700.10.2 Auotmation and Network Service Support Planning |
| 700.10.2.1 Plan, define, and integrate the interdependencies of various IT/Cyber Security programs, budgetary requirements, funding profiles, and prioritization of requirements for the NEC. |
| 700.10.2.2 Develop a comprehensive IT Master Plan comprised of new system program plans, existing equipment modernization plans, and projected IT requirements. |
| 700.10.2.3 Exercise control and configuration, as well as day-to-day management and protection, of the Army theater-level networks, systems, and applications. |
| 700.10.2.4 Customer IT requirement review to ensure installation architectural compatibility (e.g.Requirements Documents, Information Technology Approval System (ITAS)). |
| 700.10.2.5 Coordinate with management of Enterprise Configuration Management Database (CMDB) entries in order to provide enterprise-wide dissemination and access, supporting/follow-on work orders and tasks. |
| 700.10.2.6 Management of lifecycle and POM requirements. |
| 700.10.3 Service Level Management |
| 700.10.3.1 Provide technical support to customer activities in defining the C4IM services to be provided and responsibilities of each party in the development of SLA. |
| 700.10.3.2 Support the government in negotiations with DoD level activities and customer organizations, including depot tenant activities. |
| 700.10.3.3 Monitor and report Service Delivery to leadership and customers. |
| 700.10.3.4 Provide support for financial analysis to determine total costs of services provided. |
| 700.10.3.8 Provide training and guidance for Information Management Officers (IMOs) and others. |
700.11 PSC Enterprise Services
Description: Provide Enterprise wide computing capabilities for storage, application hosting, database services.
| 700.11.1 Army Reserve Enterprise Data Center Storage Services |
| 700.11.1.1 Maintain Enterprise Data Center unclassified file storage (home directories, workgroup shares).Create common shared folders on a storage drive to enable a group of employees to share and work on same files. |
| 700.11.1.2 Maintain Enterprise Data Center Storage Area Network and Network Attached Storage (e.g., home directories, workgroup shares) for mission-specific requirements. |
| 700.11.1.3 Monitor Enterprise Data Center hardware storage space. |
| 700.11.1.4 Perform and support Enterprise Data Center backups for each provisioned volume with application based transaction log backups to recover data created between full backups. |
| 700.11.1.5 Perform and support full storage system backups for enterprise applications hosted at AEDCs per SLA/MOA. |
| 700.11.1.6 Operate and maintain Enterprise Data Center COOP storage per SLA/MOA. |
| 700.11.1.7 Provide performance capacity planning, management, operations, and maintenance of SAN equipment and services for enterprise applications hosted at AEDCs. |
| 700.11.1.8 Provide storage management functions at the Data Center/IPN that includes monitoring, allocation, and recommend storage usage based on agreed-upon directives for enterprise applications hosted at AEDCs . |
| 700.11.1.9 Operate and maintain the provided data storage access and capacity in support of Army deployments, BRAC, DoD, and other related hosted applications for enterprise application data storage hosted at AEDCs . |
| 700.11.1.10 Provide storage utilization, performance reporting, trending, and management capabilities for enterprise applications hosted at AEDCs |
| 700.11.1.11 Provide touch labor for enterprise storage systems hosted at AEDCs (troubleshooting, repairing, etc.) |
| 700.11.1.12 Provide touch labor for enterprise storage systems hosted at AEDCs (troubleshooting, repairing, etc.) |
| 700.11.1.13 Resolve requests for enterprise storage systems hosted at AEDCs through remote administration actions (troubleshooting, repairing) that do not require touch labor |
| 700.11.2 Enterprise Database Administration Services |
| 700.11.2.1 Develop, field, and support Enterprise database applications. |
| 700.11.2.2 Perform database builds, reorganizations, maintenance, tuning, backups, restorations, and query design for enterprise applications hosted at AEDCs. |
| 700.11.2.3 Perform file transfers (file transfer protocols (FTPs)), loads, downloads, data file manipulation, data archiving, coordination, familiarization, and implementation of actions required for enterprise applications hosted at AEDCs.Processing of database scans, driver actions, and updates/changes to unique and standard master files. |
| 700.11.2.4 Provide local touch labor (layer 1 troubleshooting, repairing, etc.) on standard database systems for unclassified Army Enterprise Systems hosted at AEDCs located within NEC controlled facility |
| 700.11.2.5 Provide data mining services for enterprise applications hosted at AEDCs . |
| 700.11.3 Enterprise Web Support Services |
| 700.11.3.1 Install, configure, and administer enterprise applications hosted at AEDCs for common user web and portal servers. |
| 700.11.3.2 Monitor enterprise hosted web pages and applications hosted at AEDCs for security and standards compliance and verify that user developed web pages follow regulations (508 and Department of Defense (DoD) web policy). |
| 700.11.3.3 Operate and maintain AEDC hosted enterprise unclassified common user web and portal servers. |
| 700.11.4 Enterprise Web Site and Web Page Customization |
| 700.11.4.1 Design, develop, and maintain static and dynamic AEDC hosted enterprise web sites or portals using standard programming languages based on SLA/MOA. |
| 700.11.4.2 Design, develop, and maintain AEDC hosted enterprise web pages using standard programming languages. |
| 700.11.4.3 Provide web master services for AEDC hosted enterprise applications |
| 700.11.4.4 Develop, deploy, and maintain web based applications for AEDC hosted enterprise applications. |
| 700.11.5 Mission-Specific Enterprise Server Administration |
| 700.11.5.1 Provide system administration for mission-specific servers for enterprise applications hosted at AEDCs. |
| 700.11.5.2 Install hardware, operating systems, and software for mission-specific servers for enterprise applications hosted at AEDCs. |
| 700.11.5.3 Provide local touch labor for troubleshooting and repair of mission related tasks for enterprise applications hosted at AEDCs. |
| 700.11.6 Server Administration Support To Tactical Deployable Sysems for Enterprise Applications Hosted in AEDCs |
| 700.11.6.1 Provide system administration for mission-specific servers for enterprise applications hosted at AEDCs.Hotel services provided on a limited time basis. |
| 700.11.6.2 Provide and install hardware, operating systems, and software for mission-specific servers for enterprise applications hosted at AEDCs . |
| 700.11.6.3 Maintain Storage Area Network and Network Attached Storage (e.g., home directories, workgroup shares) for mission-specific requirements hosted at AEDCs. |
| 700.11.6.4 Provide local touch labor for troubleshooting and repair of equipment associated with mission related tasks hosted at AEDCs. |
| 700.11.6.5 Operate, maintain, and administer SMS (system management server), Streamed Video Server, Virtual Conferencing Server, Structured Query Language (SQL), and other servers for enterprise applications hosted at AEDCs. |
| 700.11.7 Enterprise Automation & Network Continuity of Operations Plan(COOP) and Disaster Recovery (DR) Support Services |
| 700.11.7.1 Develop, implement, and exercise IT Service Continuity Management in support of enterprise applications hosted at AEDCs for installation COOP for critical portions of the automation infrastructure. |
| 700.11.7.2 Prepare, monitor, and evaluate IT Service Continuity Management COOP in support of enterprise applications with each AEDC supported customer.Store weekly backups at offsite location. |
| 700.11.7.3 Implement disaster recovery plan to restore critical automation services and data in event of disaster for enterprise applications hosted at AEDCs . |
| 700.11.7.4 Develop and exercise the disaster recovery plan for critical portions of the automation infrastructure, to include critical services and data for enterprise applications hosted at AEDCs.Store weekly backups at offsite location. |
| 700.11.8 Enterprise Automation and Network Service Support |
| 700.11.8.1 Report site facility isolation and power failures for AEDCs . |
Service 701 Communications Systems and System Support Description: Provide the cable infrastructure, internal and external networks necessary to deliver electronic information to, from, and among customers.
PSC 701.1 Telephone and Data Infrastructure Description: Provide cable infrastructure, premise equipment, telephone service, (except customer required calling features and modernization programs).
| 701.1.1 Telephone |
| 701.1.1.1 Provide dial tone service (voice, data, ip) on government property to connect to any location worldwide.(Does not include usage by customer). |
| 701.1.1.2 Provide Dual Tone Multi-Frequency (DTMF) type telephones. |
| 701.1.1.3 Design and engineer digital, Voice over Secure Internet Protocol (VoSIP) telephone and UC service (PROCUREMENT OF VoSIP EQUIPMENT IS MISSION FUNDED). |
| 700.1.1.6 Operate, maintain digital, Voice over Internet Protocol (VoIP) telephone (PROCUREMENT OF VoIP EQUIPMENT IS MISSION FUNDED). |
| 700.1.1.7 Provide telephone moves, adds, and changes for MCA/SRM/Projects other than construction. |
| 700.1.1.8 Provide local touch labor (troubleshooting, repairing, changing cable pairs, etc.). |
| 700.1.1.9 Provide local touch labor for troubleshooting and repair of mission related tasks. |
| 700.1.1.10 Provide moves, adds, changes to user accounts and network configuration for DISA Enterprise Voice over IP (EVoIP) customers and Enterprise Classified Voice over IP (ECVoIP) customers (PROCUREMENT OF ECVoIP INFRASTRUCTURE AND END INSTRUMENTS is the responsibility of the customer). |
| 700.1.1.11 Operate and maintain digital, Voice over Secure Internet Protocol (VoSIP) telephone and UC service (PROCUREMENT OF VoSIP EQUIPMENT IS MISSION FUNDED). |
| 700.1.1.12 Resolve Service Requests and User Incidents through remote administration actions (troubleshooting, repairing) that do not require touch labor. |
| 700.1.1.13 Operate and maintain the VoIP Local Session Controller for the installation infrastructure. |
| 700.1.1.14 Configure and install digital, Voice over Secure Internet Protocol (VoSIP) telephone and UC service (PROCUREMENT OF VoSIP EQUIPMENT IS MISSION FUNDED). |
| 701.1.2 Calling Features |
| 701.1.2.1 Provide Central Office (CO) switch features e.g.call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller ID, and others if the phone supports. |
| 701.1.2.2 Provide integrated voice conference bridge (up to 30 parties). |
| 701.1.3 Wireline Access Features |
| 701.1.3.1 Provide access to service for the transmission of official government business incurring commercial or international long distance charges |
| 701.1.3.3 Provide access to service for the transmission of official government business to include on post, local commercial and DSN. |
| 701.1.4 Telephone Firewall |
| 701.1.4.1 Operate and maintain an installation telephone switch firewall.(A firewall helps secure your enterprise against many vulnerabilities, including: hacker access to modems.Removal of proprietary or classified information from the enterprise via unauthorized modems.Toll fraud (improper use of fax or other lines for personal voice calls or other unauthorized purposes).Access to 1-900 and other cost-per-call numbers.Access to unauthorized Internet Service Providers (ISPs).The Firewall performs firewall-like functions for the telecommunications system between end-user stations and the Private Branch Exchange (PBX) or Central Office (CO) switches). |
| 701.1.4.2 Provide local touch labor (troubleshooting, repairing, changing cable pairs, etc.). |
| 701.1.5 Telephone Switch Operation Services |
| 701.1.5.1 Operate and maintain common user telephone switches, remote switches, nodes, and PBXs. |
| 701.1.5.2 Upgrade and modify telephone switches, remote switches, nodes, and PBXs. |
| 701.1.5.3 Provide local touch labor for incident management or service request (troubleshooting, repairing, changing cable pairs, etc.). |
| 701.1.6 Operator Service |
| 701.1.6.1 Provide common user automated attendant or attended operator services. |
| 701.1.8 Voice Mail Box |
| 701.1.8.1 Provide voice mail box service. |
| 701.1.8.2 Phone sets will advertise waiting messages visually and/or audibly.(If capability currently exists, the service is provided as Baseline.Customer pays for establishing upgrading or expanding service). |
| 701.1.9 Integrated Voice Messaging System (IVMS) / Call Management System |
| 701.1.9.1 Provide voice messaging transmission, reception, and voice message storage 24 hours per-day except for periodic maintenance downtime, accessible anywhere and anytime.Each IVMS shall be interoperable with DSN. |
| 701.1.9.3 Provide an IVMS service with interaction with DTMF signaling. |
| 701.1.9.4 Provide user security via pin/password management. |
| 701.1.9.8 Provide call answering with personal greeting. |
| 701.1.9.9 Provide a call transfer and an escape feature.(If capability currently exists, the service is provided as Baseline.Customer pays for establishing, upgrading, or expanding service). |
| 701.1.9.11 Install phones in automatic call distribution (ACD) call group and set up switch programming/features. |
| 701.1.9.12 Provide local touch labor for troubleshooting and repair of mission related tasks. |
| 701.1.10 Installation Infrastructure |
| 701.1.10.1 Design, engineer and configure, the common user building information technology infrastructure to support voice and video. |
| 701.1.10.4 Inspect and maintain communication infrastructure within underground cable enclosures (manholes, handholes, pull holes, and vaults). |
| 701.1.10.6 Operate and maintain common core (backbone infrastructure) voice/telephony network infrastructure equipment |
| 701.1.10.7 Assist, coordinate, troubleshoot and identify problems involving the connectivity to the Army portion of the DoDIN/Deployable Networks and digital service range support which exists on or connected to the Generating Force or installation common user networks infrastructure. |
| 701.1.10.9 Provide support for the Installation Information Infrastructure Modernization Program (I3MP) (e.g.site surveys, data calls). |
| 701.1.10.10 Maintain an electronic & hard copy Plant in Place (PIP) drawing library.Maintain in one of the Army systems for managing and storing engineering drawings (e.g., Joint Engineering Data Management and Control System) |
This is the start of the file's text. The full file is on GovTribe.
