Attachment 12 - Workload Data.xlsx
XLSX spreadsheet 300 KB Posted
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Workload Data
| # | FUNCTION | Annual WORKLOAD | MANHOURS REPORTED | |
| No. of Actions | Output or Service | |||
| 1 | Access Management | 158 | Manage & Monitor Access | 132.00 |
| 1 | Access Management Total | 158 | Manage & Monitor Access | 132.00 |
| 2 | Administration | 625 | Files And Documents | 1,485.00 |
| 2 | Administration | 625 | Files And Documents | 1,485.00 |
| 2 | Administration | 44 | Files And Documents | 587.60 |
| 2 | Administration | 614 | Files And Documents | 1,388.73 |
| 2 | Administration | 499 | Files And Documents | 1,753.15 |
| 2 | Administration | 499 | Files And Documents | 280.95 |
| 2 | Administration | 499 | Files And Documents | 280.95 |
| 2 | Administration | 1252 | Files And Documents | 2,780.00 |
| 2 | Administration | 1252 | Files And Documents | 2,780.00 |
| 2 | Administration | 499 | Files And Documents | 280.95 |
| 2 | Administration Total | 6408 | Files And Documents | 13,102.33 |
| 3 | Backlog | 2779 | Work Not Completed | 3,424.83 |
| 3 | Backlog | 3343 | Work Not Completed | 3,494.53 |
| 3 | Backlog Total | 6122 | Work Not Completed | 6,919.36 |
| 4 | Business Relationship Management | 60 | Identify Customer Needs, Deliver Services Catalog | 1,778.10 |
| 4 | Business Relationship Management Total | 60 | Identify Customer Needs, Deliver Services Catalog | 1,778.10 |
| 5 | Change Evaluation | 12 | Assess Changes To Arnet | 1,755.20 |
| 5 | Change Evaluation Total | 12 | Assess Changes To Arnet | 1,755.20 |
| 6 | COMSEC Management | 283 | Trusted Agent Security Manager | 186.50 |
| 6 | COMSEC Management Total | 283 | Trusted Agent Security Mgr | 186.50 |
| 7 | Cybersecurity Compliance | 372 | Quarantine & Patch | 457.00 |
| 7 | Cybersecurity Compliance | 372 | Quarantine & Patch | 457.00 |
| 8 | Cybersecurity Monitoring | 480 | Host-Based Security, Scanning For Vulnerabilities | 533.50 |
| 8 | Cybersecurity Monitoring | 480 | Vulnerability Scanning, Cyber Incidents, Security | 762.50 |
| 8 | Cybersecurity Monitoring Total | 960 | Vulnerability Scanning, Cyber Incidents, Security | 1,296.00 |
| 9 | CybersecurityOperations (Defense) | 30 | Coordinate And Ensure Remediaiton Of Vulnerabilities | 271.00 |
| 9 | CybersecurityOperations (Defense) Total | 30 | Coordinate And Ensure Remediaiton Of Vulnerabilities | 271.00 |
| 10 | Cybersecurity Policy | 372 | Ensure Compliance, Reporting | 938.00 |
| 10 | Cybersecurity Policy Total | 372 | Ensure Compliance, Reporting | 938.00 |
| 11 | Cybersecurity Readiness | 5 | Ensure Remediation Of Vulnerabilities | 692.50 |
| 11 | Cybersecurity Readiness Total | 5 | Ensure Remediation Of Vulnerabilities | 692.50 |
| 12 | Data Management | 250 | Compile, Catalog, Store, Distribute Data | 1,762.44 |
| 12 | Data Management Total | 250 | Compile, Catalog, Store, Distribute Data | 1,762.44 |
| 13 | DODIN Operations | 2000 | Perform Activities Needed To Manage IT Services, IT Infrastructure | 1,753.20 |
| 13 | DODIN Operations Total | 2000 | Perform Activities Needed To Manage IT Services, IT Infrastructure | 1,753.20 |
| 14 | Enterprise Data Services Operations | 420 | Deliver Core Enterprise Services, Applications Management | 1,802.55 |
| 14 | Enterprise Data Services Operations Total | 420 | Deliver Core Enterprise Services, Applications Management | 1,802.55 |
| 15 | Event Management | 10 | Manage Events | 1,751.05 |
| 15 | Event Management Total | 10 | Manage Events | 1,751.05 |
| 16 | Indirect | 600 | Undocumented Time Or No Output | 463.65 |
| 16 | Indirect | 600 | Undocumented Time Or No Output | 463.65 |
| 16 | Indirect | 492 | Undocumented Time Or No Output | 463.65 |
| 16 | Indirect | 1579 | Undocumented Time Or No Output | 1,318.05 |
| 16 | Indirect | 814 | Undocumented Time Or No Output | 331.19 |
| 16 | Indirect | 814 | Undocumented Time Or No Output | 331.19 |
| 16 | Indirect | 998 | Undocumented Time Or No Output | 1611.5 |
| 16 | Indirect | 998 | Undocumented Time Or No Output | 1,611.50 |
| 16 | Indirect | 814 | Undocumented Time Or No Output | 331.19 |
| 16 | Indirect Total | 7709 | Undocumented Time Or No Output | 4,519.23 |
| 17 | Information System Contingency Planning (ISCP) | 3000 | Manage, Mitigate, Report Lifecycle Of All Significant Incidents | 1,699.25 |
| 17 | Information System Contingency Planning (ISCP) Total | 3000 | Manage, Mitigate, Report Lifecycle Of All Significant Incidents | 1,699.25 |
| 8 | IT Disaster Recovery Management | 85 | Develops, Implements,Exercises Disaster Recovery Actions | 1,762.44 |
| 18 | IT Disaster Recovery Management Total | 85 | Develops, Implements,Exercises Disaster Recovery Actions | 1,762.44 |
| 19 | IT Service Asset Management | 330 | Control Assets Required To Deliver Services | 1,804.45 |
| 19 | IT Service Asset Management Total | 330 | Control Assets Required To Deliver Services | 1,804.45 |
| 20 | IT Service Continuity Management | 208 | Coop And Dr Management | 197.83 |
| 20 | IT Service Continuity Management Total | 208 | Coop And Dr Management | 197.83 |
| 21 | IT Service Portfolio Management | 18 | It Investment Management | 259.57 |
| 21 | IT Service Portfolio Management Total | 18 | It Investment Management | 259.57 |
| 22 | Management | 550 | Rfis, Work Distro | 1,700.00 |
| 22 | Management | 550 | Rfis, Work Distro | 1,700.00 |
| 22 | Management | 299 | Rfis, Work Distro | 260.20 |
| 22 | Management | 602 | Rfis, Work Distro | 234.50 |
| 22 | Management | 385 | Rfis, Work Distro | 185.27 |
| 22 | Management | 385 | Rfis, Work Distro | 185.27 |
| 22 | Management | 385 | Rfis, Work Distro | 185.27 |
| 22 | Management | 771 | Rfis, Work Distro | 720.50 |
| 22 | Management | 771 | Rfis, Work Distro | 720.50 |
| 22 | Management | 385 | Rfis, Work Distro | 185.27 |
| 22 | Management Total | 5083 | Rfis, Work Distro | 5,891.51 |
| 23 | Mobility Device Management | 728 | Manage Mobile Devices (Smart Phones,Tablets) | 1,680.60 |
| 23 | Mobility Device Management Total | 728 | Manage Mobile Devices (Smart Phones,Tablets) | 1,680.60 |
| 24 | Network Management | 650 | Plan, Manage, Deliver Infrastructure For Internal And External Networks | 5,222.74 |
| 24 | Network Management Total | 650 | Plan, Manage, Deliver Infrastructure For Internal And External Networks | 5,222.74 |
| 25 | Network Service Support | 420 | Provide Management Of Lan & Wan | 3,580.28 |
| 25 | Network Service Support Total | 420 | Provide Management Of Lan & Wan | 3,580.28 |
| 26 | Physical Infrastructure | 330 | Communications Projects | 5,087.86 |
| 26 | Physical Infrastructure Total | 330 | Communications Projects | 5,087.86 |
| 27 | Problem Management | 10 | Prevent Problems, Eliminate Recurring Incidents | 1,724.25 |
| 27 | Problem Management Total | 10 | Prevent Problems, Eliminate Recurring Incidents | 1,724.25 |
| 28 | Program Management | 400 | Comsec Inspections, Capabilities & Reporting | 1,720.93 |
| 28 | Program Management Total | 400 | Comsec Inspections, Capabilities & Reporting | 1,720.93 |
| 29 | Project Management | 502 | Project Planning, Cyber Policy & Readiness | 1,975.50 |
| 29 | Project Management Total | 502 | Project Planning, Cyber Policy & Readiness | 1,975.50 |
| 30 | Projected Workload | 0 | New Enduring Missions | 3,440.50 |
| 30 | Projected Workload | 0 | New Enduring Missions | 3452.25 |
| 30 | Projected Workload | 0 | New Enduring Missions | 3475.42 |
| 30 | Projected Workload | 0 | New Enduring Missions | 8,845.25 |
| 30 | Projected Workload Total | 0 | New Enduring Missions | 12,285.75 |
| 31 | Request Fulfillment | 3500 | Fulfillment Of Customer Service Requests, Vtc Support | 1,700.40 |
| 31 | Request Fulfillment Total | 3500 | Fulfillment Of Customer Service Requests, Vtc Support | 1,700.40 |
| 32 | Service Asset Management | 1 | Property Accountability | 26.52 |
| 32 | Service Asset Management Total | 1 | Property Accountability | 26.52 |
| 33 | Service Catalog Management | 4 | Publish Service Catalog Info And Reports | 25.31 |
| 33 | Service Catalog Management Total | 4 | Publish Service Catalog Info And Reports | 25.31 |
| 34 | Service Continuity Management/Contingency Planning | 50 | Recover IT Services | 1,770.05 |
| 34 | Service Continuity Management/Contingency Planning Total | 50 | Recover IT Services | 1,770.05 |
| 35 | Service Desk | 3000 | Tickets | 8,708.60 |
| 35 | Service Desk Total | 3000 | Tickets | 8,708.60 |
| 36 | Service Level Management | 20 | Customer Requirements Identified And Met | 1,765.10 |
| 36 | Service Level Management Total | 20 | Customer Requirements Identified And Met | 1,765.10 |
| 37 | Service Validation and Testing | 60 | Deploy Releases And Testing | 1,775.40 |
| 37 | Service Validation and Testing Total | 60 | Deploy Releases And Testing | 1,775.40 |
| 38 | StaffOperations synch | 728 | Staff Actions | 2,133.48 |
| 38 | StaffOperations synch Total | 728 | Staff Actions | 2,133.48 |
| 39 | Strategy Generation Management | 79 | Conduct IT Assessments, Policies & Plans | 1,775.07 |
| 39 | Strategy Generation Management Total | 79 | Conduct IT Assessments, Policies & Plans | 1,775.07 |
| 40 | Telecommunications | 410 | Maintain Network Infrastructure Equipment | 5,521.65 |
| 40 | Telecommunications Total | 410 | Maintain Network Infrastructure Equipment | 5,521.65 |
| 41 | Unified Capabilities | 560 | Integrate Voice, Video, And Data Applications Services | 3,462.10 |
| 41 | Unified Capabilities Total | 560 | Integrate Voice, Video, And Data Applications Services | 3,462.10 |
| 42 | Grand Total | 45347 | 112,673.10 |
Ticket Averages
| Branch | 2 Year Avg. | |
| Tickets Received | 2 Year Avg. | |
| Tickets Resolved | Monthly Avg. | |
| Tickets Received | Monthly Avg. |
Tickets Resolved
| Customer Service Tier I | 156,183 | 53,770 | 13,015 | 4,481 |
| Customer Service Tier II | 43,645 | 43,627 | 3,637 | 3,635 |
| Data Services and Apps | 2,156 | 2,156 | 179 | 179 |
| Networking & Infrastructure | 1,165 | 1,170 | 97 | 98 |
| ENOSC (NOC/SOC) | 131 | 137 | 10 | 11 |
| Total | 203,149 | 100,723 | 16,928 | 8,393 |
| Average Tickets Per Technician Tier I | 2,231 | 1,007 | 169 | 84 |
| Average Tickets Per Technician Tier II | 1,455 | 1,455 | 1,455 | 1,455 |
USARC 2QFY20
| ARMY INFORMATION TECHNOLOGY METRICS PROGRAM |
| INSTALLATION DATA COLLECTION TEMPLATE - SITE |
| (For FY2020Q1 Data Collection Only) |
| USARC HQS |
SERVICE 700 - AUTOMATION
| PSC 700.1 - Mail Messaging (E-mail/OMS) and Storage Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 700.1.14 - Capacity of Unclassified storage | 4290220 | 452000 | 10.536% |
| PSC 700.2 - Database Administration Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.2.01 - Availability of Unclassified Database Service | 59616 | 57827 | ||||
| Rating | ||||||
| 96.999% | ||||||
| PSC 700.3 - Desktop/Software/Peripheral Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! |
| Metric 700.3.01 - Resolution of Unclassified Centralized Software Updates Requiring NEC Intervention to Complete | ||||||
| Metric 700.3.13 - Response time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | ||||||
| Metric 700.3.14 - Resolution time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | Rating | |||||
| Metric 700.3.19 - Resolution of SIPRNet Centralized Software Updates Requiring NEC Intervention to Complete | ||||||
| Metric 700.3.28 - Response Time for Non-Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 7018 | 6993 | 0.000% | |||
| Metric 700.3.29 - Response Time for Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 197 | 196 | 0.000% | |||
| Metric 700.3.30 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 7018 | 6848 | 0.000% | |||
| Metric 700.3.31 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 197 | 197 | 99.644% | |||
| Metric 700.3.32 - Resolve Non-Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | 7018 | 6848 | 99.492% | |||
| Metric 700.3.33 - Resolve Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | 197 | 197 | 97.578% | |||
| Metric 700.3.34 - Response Time for Non-Priority User Incident Requests Related to SIPRNet Desktop/Peripheral Support Services | 706 | 705 | 100.000% | |||
| Metric 700.3.35 - Response Time for Priority User Incident Requests Related to SIPRNet Desktop/Peripheral Support Services | 17 | 17 | 97.578% | |||
| Metric 700.3.36 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to SIPRNet Desktop/Peripheral Support Services | 706 | 695 | 100.000% | |||
| Metric 700.3.37 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to SIPRNet Desktop/Peripheral Support Services | 17 | 15 | 99.858% |
| PSC 700.4 - Web Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments |
| Metric 700.4.02 - Unclassified Web Service Availability | 11280 | 76726 | |||
| Metric 700.4.03 - Workload of Weekly Unclassified Web Server Back-ups | 437 | 5570 |
| Rating | ||||||
| PSC 700.5 - File, Print & Mission Server Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#VALUE! |
| Metric 700.5.01 - Availability of Unclassified File and Print Services | 112608 | 111067 | 0.000% | |||
| Metric 700.5.07 - Mean time to Repair Unclassified File, Print, and common user application servers and server farms/banks | ERROR:#REF! | |||||
| Metric 700.5.08 - Reliability of Unclassified Print Server Systems. |
| Rating | ||||||
| PSC 700.6 - Management of Data Network Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | 0.000% |
| Metric 700.6.02 - Availability of Unclassified (NIPRNET) LAN/ICAN Installation Campus Area Network | ||||||
| Metric 700.6.04 - Capacity of Unclassified (NIPRNET) Network End User Building (EUB) Connections | 413 | 3647 | ||||
| Metric 700.6.06 - Capacity of Classified (SIPRNET) Network End User Building (EUB) Connections | ||||||
| Metric 700.6.07 - Availability of Classified (SIPRNET) LAN/ICAN Installation Campus Area Network | Rating | |||||
| Metric 700.6.08 - Percentage of Unclassified Switches Exceeding 80% of Switch Capacity | 0.000% | |||||
| Metric 700.6.09 - Percentage of Classified Switches Exceeding 80% of Switch Capacity | 0.000% | |||||
| Metric 700.6.11 - Resolve External Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.12 - Resolve Unclassified LAN/ICAN Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.13 - Resolve Unclassified Network Management Network Support Services Requiring Touch Labor | ERROR:#VALUE! | |||||
| Metric 700.6.14 - Resolve Wireless Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.15 - Serviceability of ICAN Core Routing Network Infrastructure Devices | 0.000% | |||||
| Metric 700.6.16 - Serviceability of ICAN Switch Network Infrastructure Devices | 0.000% | |||||
| ERROR:#VALUE! | ||||||
| 0.000% | ||||||
| PSC 700.8 - Automation & Network Continuity of Operations Plan (COOP) and OPLAN Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.8.02 - Workload of Data and Network Files Backup Services | ||||||
| Rating | ||||||
| 0.000% | ||||||
| PSC 700.10 - Automation and Network Service Support | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.10.03 - Performance of NEC Service Support | ||||||
| Rating | ||||||
| 100.000% | ||||||
| SERVICE 701 - COMMUNICATIONS SYSTEMS AND SYSTEM SUPPORT |
| PSC701.1 - Telephone and Data Infrastructure | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.1.01 - Capacity of Telephone Switch Lines | ||||||
| Metric 701.1.02 - Availability of Telephone Switch Lines | Rating | |||||
| Metric 701.1.05 - Response Time for Telecommunication Touch Labor Services for Non-Priority Users | 748 | 748 | 0.000% | |||
| Metric 701.1.07 - Resolve Telephone Incident Requests Requiring Touch Labor for Non-Priority Users | 413 | 413 | 0.000% | |||
| Metric 701.1.08 - Capacity of NEC managed remote switching units (RSUs) | 0.000% | |||||
| Metric 701.1.09 - Response Time for Telecommunication Touch Labor Services for Priority Users | 0.000% | |||||
| Metric 701.1.10 - Resolution Time for MOVE/ADD/CHANGE Requests for Telephone/Data Services | 0.000% | |||||
| Metric 701.1.12 - Resolve Telephone Incident Requests Requiring Touch Labor for Priority Users | 0.000% | |||||
| Metric 701.1.13 - Availability of VoIP Call Manager | 0.000% | |||||
| Metric 701.1.15 - Resolve Telephone Service Requests and User Incidents for Non-Priority Users through remote administration | ERROR:#VALUE! | |||||
| Metric 701.1.16 - Resolve Telephone Service Requests and User Incidents for Priority Users through remote administration | 0.000% | |||||
| Metric 701.1.17 - Mean time to repair VoIP Call Manager | ||||||
| Metric 701.1.18 - Workload of Annual Underground Cable Enclosure Inspections |
| PSC 701.2 - Emergency Communications/Telephone Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.2.06 - Resolution of Subscriber Data Updates to the Telephone Management System (TMS) Database | Rating | |||||
| 100.000% | ||||||
| ERROR:#REF! | ||||||
| PSC 701.3 - Wireless Infrastructure | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.3.06 - Workload of Inspections on NEC/DOIM managed Communications Towers | ||||||
| Rating | ||||||
| ERROR:#VALUE! | ||||||
| PSC 701.4 - Video Teleconferencing (VTC) Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.4.01 - Availability of Video Teleconferencing (VTC) STUDIO Services | 23920 | 23920 | ||||
| Metric 701.4.02 - Scheduling Capacity of Video Teleconferencing Studio Services (VTC) | 23920 | 19019 | Rating | |||
| 0.000% | ||||||
| ERROR:#VALUE! | ||||||
| PSC 701.5 - Range/Field Telephone Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! |
| Metric 701.5.03 - Resolution Time for Repair of Permanent Field Telephone Lines (CONUS only) | ERROR:#REF! | |||||
| Metric 701.5.08 - Resolve Mag, Field and Range Line Service Requests and User Incidents through remote administration (CONUS only). |
| PSC 701.6 - Telecommunications Continuity of Operations Plan (COOP) and OPLAN Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.6.04 - Workload of NEC/DOIM Telecommunications Disaster Recovery Plan | Rating | |||||
| ERROR:#VALUE! |
| PSC 701.9 - Fire, Safety, Security, and Other Circuits | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.9.02 - Resolution Time for Repair of Safety/Security/Other Circuits | ||||||
| Metric 701.9.03 - Response Time for Fire, Safety, Security and Other circuits (fire and intrusion alarms and other safety/security systems) touch labor requests | Rating | |||||
| ERROR:#VALUE! |
| PSC 701.10 - Non-tactical Radios | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.10.01 - Availability of Trunked Radio Services | Rating | |||||
| ERROR:#VALUE! | ||||||
| 0.000% | ||||||
| PSC 701.11 - Spectrum Management Operations (SMO) | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.11.01 - Response Time for Radio Frequency Interference Incident Requests | ||||||
| Rating | ||||||
| 0.000% | ||||||
| SERVICE 703 - Cybersecurity |
| PSC 703.1 - DoD Public Key Infrastructure (PKI) Service | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 703.1.04 - Response time for PKI Technical Support for Non-Priority Users | 200 | 200 | ||||
| Metric 703.1.05 - Response time for PKI Technical Support for Priority Users | 65 | 65 | Rating | |||
| 100.000% | ||||||
| 0.000% | ||||||
| PSC 703.2 - Communications Security (COMSEC) Service | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 703.2.01 - Workload of Unit Level COMSEC Inspections | 31 | 31 | ||||
| Metric 703.2.04 - Workload of semi-annual 100% inventory of physical and electronic COMSEC keying material | 100 | 100 | Rating | |||
| Metric 703.2.05 - Response Time for COMSEC Keying Material Ordering for Non-priority Users | 45 | 45 | 100.000% | |||
| Metric 703.2.06 - Response Time for COMSEC Keying Material Ordering for Priority Users | 31 | 31 | 0.000% |
| PSC 703.3 - Risk Management/Authorization/Assessment Policy Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating | ||||||||||||||||||||||||||||||
| Metric 703.3.01 - Capacity of DIACAP/RMF Accreditation/Certification | 55 | 55 | 0.000% | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | |||
| Metric 703.3.03 - Response for Customer Requests for Guidance during the RMF Process | 225 | 225 | 0.000% |
| PSC 703.6 - Defensive Cyberspace Operations | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 703.6.01 - Workload of Device Scanning Services | 89,000 | 89,000 | ERROR:#REF! | |||
| Metric 703.6.05 - Resolve network accounts issuance requests | 329 | 329 | ERROR:#REF! | |||
| Metric 703.6.06 - Resolve network account deletion requests | 120 | 120 | ERROR:#REF! | |||
| ERROR:#REF! |
Page &P of &N
USARC 3QFY20
| ARMY INFORMATION TECHNOLOGY METRICS PROGRAM |
| INSTALLATION DATA COLLECTION TEMPLATE - SITE |
| (For FY2020Q3 Data Collection Only) |
| USARC HQS |
SERVICE 700 - AUTOMATION
| PSC 700.1 - Mail Messaging (E-mail/OMS) and Storage Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 700.1.14 - Capacity of Unclassified storage | 4290220 | 452000 | 10.536% |
| PSC 700.2 - Database Administration Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.2.01 - Availability of Unclassified Database Service | 58968 | 56863 | ||||
| Rating | ||||||
| 96.430% | ||||||
| PSC 700.3 - Desktop/Software/Peripheral Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! |
| Metric 700.3.01 - Resolution of Unclassified Centralized Software Updates Requiring NEC Intervention to Complete | 217 | 206 | ||||
| Metric 700.3.13 - Response time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | ||||||
| Metric 700.3.14 - Resolution time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | Rating | |||||
| Metric 700.3.19 - Resolution of SIPRNet Centralized Software Updates Requiring NEC Intervention to Complete | ||||||
| Metric 700.3.28 - Response Time for Non-Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 1776 | 1775 | 0.000% | |||
| Metric 700.3.29 - Response Time for Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 49 | 49 | 0.000% | |||
| Metric 700.3.30 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 40,419 | 40,377 | 0.000% | |||
| Metric 700.3.31 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 1,614 | 1,612 | 99.944% | |||
| Metric 700.3.32 - Resolve Non-Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | 100.000% | |||||
| Metric 700.3.33 - Resolve Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | 99.896% | |||||
| Metric 700.3.34 - Response Time for Non-Priority User Incident Requests Related to SIPRNet Desktop/Peripheral Support Services | 99.876% | |||||
| Metric 700.3.35 - Response Time for Priority User Incident Requests Related to SIPRNet Desktop/Peripheral Support Services | 0.000% | |||||
| Metric 700.3.36 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to SIPRNet Desktop/Peripheral Support Services | 0.000% | |||||
| Metric 700.3.37 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to SIPRNet Desktop/Peripheral Support Services | 0.000% |
| PSC 700.4 - Web Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments |
| Metric 700.4.02 - Unclassified Web Service Availability | 260 | 76440 | |||
| Metric 700.4.03 - Workload of Weekly Unclassified Web Server Back-ups | 493 | 5714 |
| Rating | ||||||
| PSC 700.5 - File, Print & Mission Server Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#VALUE! |
| Metric 700.5.01 - Availability of Unclassified File and Print Services | 111384 | 109415 | 0.000% | |||
| Metric 700.5.07 - Mean time to Repair Unclassified File, Print, and common user application servers and server farms/banks | ERROR:#REF! | |||||
| Metric 700.5.08 - Reliability of Unclassified Print Server Systems. |
| Rating | ||||||
| PSC 700.6 - Management of Data Network Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | 0.000% |
| Metric 700.6.02 - Availability of Unclassified (NIPRNET) LAN/ICAN Installation Campus Area Network | ||||||
| Metric 700.6.04 - Capacity of Unclassified (NIPRNET) Network End User Building (EUB) Connections | 438 | 3647 | ||||
| Metric 700.6.06 - Capacity of Classified (SIPRNET) Network End User Building (EUB) Connections | ||||||
| Metric 700.6.07 - Availability of Classified (SIPRNET) LAN/ICAN Installation Campus Area Network | Rating | |||||
| Metric 700.6.08 - Percentage of Unclassified Switches Exceeding 80% of Switch Capacity | 0.000% | |||||
| Metric 700.6.09 - Percentage of Classified Switches Exceeding 80% of Switch Capacity | 0.000% | |||||
| Metric 700.6.11 - Resolve External Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.12 - Resolve Unclassified LAN/ICAN Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.13 - Resolve Unclassified Network Management Network Support Services Requiring Touch Labor | ERROR:#VALUE! | |||||
| Metric 700.6.14 - Resolve Wireless Network Support Services Requiring Touch Labor | 95.050% | |||||
| Metric 700.6.15 - Serviceability of ICAN Core Routing Network Infrastructure Devices | 0.000% | |||||
| Metric 700.6.16 - Serviceability of ICAN Switch Network Infrastructure Devices | 0.000% | |||||
| ERROR:#VALUE! | ||||||
| 100.000% | ||||||
| PSC 700.8 - Automation & Network Continuity of Operations Plan (COOP) and OPLAN Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.8.02 - Workload of Data and Network Files Backup Services | 505 | 480 | ||||
| Rating | ||||||
| 0.000% | ||||||
| PSC 700.10 - Automation and Network Service Support | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.10.03 - Performance of NEC Service Support | 51,542 | 53,099 | ||||
| Rating | ||||||
| 100.000% | ||||||
| SERVICE 701 - COMMUNICATIONS SYSTEMS AND SYSTEM SUPPORT |
| PSC701.1 - Telephone and Data Infrastructure | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.1.01 - Capacity of Telephone Switch Lines | ||||||
| Metric 701.1.02 - Availability of Telephone Switch Lines | Rating | |||||
| Metric 701.1.05 - Response Time for Telecommunication Touch Labor Services for Non-Priority Users | 705 | 705 | 0.000% | |||
| Metric 701.1.07 - Resolve Telephone Incident Requests Requiring Touch Labor for Non-Priority Users | 417 | 417 | 0.000% | |||
| Metric 701.1.08 - Capacity of NEC managed remote switching units (RSUs) | 0.000% | |||||
| Metric 701.1.09 - Response Time for Telecommunication Touch Labor Services for Priority Users | 0.000% | |||||
| Metric 701.1.10 - Resolution Time for MOVE/ADD/CHANGE Requests for Telephone/Data Services | 0.000% | |||||
| Metric 701.1.12 - Resolve Telephone Incident Requests Requiring Touch Labor for Priority Users | 0.000% | |||||
| Metric 701.1.13 - Availability of VoIP Call Manager | 0.000% | |||||
| Metric 701.1.15 - Resolve Telephone Service Requests and User Incidents for Non-Priority Users through remote administration | ERROR:#VALUE! | |||||
| Metric 701.1.16 - Resolve Telephone Service Requests and User Incidents for Priority Users through remote administration | 0.000% | |||||
| Metric 701.1.17 - Mean time to repair VoIP Call Manager | ||||||
| Metric 701.1.18 - Workload of Annual Underground Cable Enclosure Inspections |
| PSC 701.2 - Emergency Communications/Telephone Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.2.06 - Resolution of Subscriber Data Updates to the Telephone Management System (TMS) Database | Rating | |||||
| 100.000% | ||||||
| ERROR:#REF! | ||||||
| PSC 701.3 - Wireless Infrastructure | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.3.06 - Workload of Inspections on NEC/DOIM managed Communications Towers | ||||||
| Rating | ||||||
| ERROR:#VALUE! | ||||||
| PSC 701.4 - Video Teleconferencing (VTC) Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.4.01 - Availability of Video Teleconferencing (VTC) STUDIO Services | 23660 | 23660 | ||||
| Metric 701.4.02 - Scheduling Capacity of Video Teleconferencing Studio Services (VTC) | 23660 | 22383 | Rating | |||
| 0.000% | ||||||
| ERROR:#VALUE! | ||||||
| PSC 701.5 - Range/Field Telephone Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! |
| Metric 701.5.03 - Resolution Time for Repair of Permanent Field Telephone Lines (CONUS only) | ERROR:#REF! | |||||
| Metric 701.5.08 - Resolve Mag, Field and Range Line Service Requests and User Incidents through remote administration (CONUS only). |
| PSC 701.6 - Telecommunications Continuity of Operations Plan (COOP) and OPLAN Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.6.04 - Workload of NEC/DOIM Telecommunications Disaster Recovery Plan | Rating | |||||
| ERROR:#VALUE! |
| PSC 701.9 - Fire, Safety, Security, and Other Circuits | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.9.02 - Resolution Time for Repair of Safety/Security/Other Circuits | ||||||
| Metric 701.9.03 - Response Time for Fire, Safety, Security and Other circuits (fire and intrusion alarms and other safety/security systems) touch labor requests | Rating | |||||
| ERROR:#VALUE! |
| PSC 701.10 - Non-tactical Radios | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.10.01 - Availability of Trunked Radio Services | Rating | |||||
| ERROR:#VALUE! | ||||||
| 0.000% | ||||||
| PSC 701.11 - Spectrum Management Operations (SMO) | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.11.01 - Response Time for Radio Frequency Interference Incident Requests | ||||||
| Rating | ||||||
| 0.000% | ||||||
| SERVICE 703 - Cybersecurity |
| PSC 703.1 - DoD Public Key Infrastructure (PKI) Service | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 703.1.04 - Response time for PKI Technical Support for Non-Priority Users | 198 | 198 | ||||
| Metric 703.1.05 - Response time for PKI Technical Support for Priority Users | 63 | 63 | Rating | |||
| 100.000% | ||||||
| 0.000% | ||||||
| PSC 703.2 - Communications Security (COMSEC) Service | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 703.2.01 - Workload of Unit Level COMSEC Inspections | 30 | 30 | ||||
| Metric 703.2.04 - Workload of semi-annual 100% inventory of physical and electronic COMSEC keying material | 100 | 100 | Rating | |||
| Metric 703.2.05 - Response Time for COMSEC Keying Material Ordering for Non-priority Users | 43 | 43 | 100.000% | |||
| Metric 703.2.06 - Response Time for COMSEC Keying Material Ordering for Priority Users | 30 | 30 | 0.000% |
| PSC 703.3 - Risk Management/Authorization/Assessment Policy Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating | ||||||||||||||||||||||||||||||
| Metric 703.3.01 - Capacity of DIACAP/RMF Accreditation/Certification | 55 | 55 | 0.000% | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | |||
| Metric 703.3.03 - Response for Customer Requests for Guidance during the RMF Process | 220 | 220 | 0.000% |
| PSC 703.6 - Defensive Cyberspace Operations | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 703.6.01 - Workload of Device Scanning Services | 89000 | 89000 | ERROR:#REF! | |||
| Metric 703.6.05 - Resolve network accounts issuance requests | 326 | 326 | ERROR:#REF! | |||
| Metric 703.6.06 - Resolve network account deletion requests | 121 | 121 | ERROR:#REF! | |||
| ERROR:#REF! |
USARC 4QFY20
| ARMY INFORMATION TECHNOLOGY METRICS PROGRAM |
| INSTALLATION DATA COLLECTION TEMPLATE - SITE |
| (For FY2020Q4 Data Collection Only) |
| USARC HQS |
SERVICE 700 - AUTOMATION
| PSC 700.1 - Mail Messaging (E-mail/OMS) and Storage Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 700.1.14 - Capacity of Unclassified storage | 4380130 | 452000 | 10.319% |
| PSC 700.2 - Database Administration Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.2.01 - Availability of Unclassified Database Service | 59616 | 57478 | ||||
| Rating | ||||||
| 96.414% | ||||||
| PSC 700.3 - Desktop/Software/Peripheral Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! |
| Metric 700.3.01 - Resolution of Unclassified Centralized Software Updates Requiring NEC Intervention to Complete | 1572 | 1567 | ||||
| Metric 700.3.13 - Response time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | ||||||
| Metric 700.3.14 - Resolution time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | Rating | |||||
| Metric 700.3.19 - Resolution of SIPRNet Centralized Software Updates Requiring NEC Intervention to Complete | ||||||
| Metric 700.3.28 - Response Time for Non-Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 2177 | 2175 | 0.000% | |||
| Metric 700.3.29 - Response Time for Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 104 | 85 | 0.000% | |||
| Metric 700.3.30 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 2,177 | 2,129 | 0.000% | |||
| Metric 700.3.31 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 85 | 84 | 99.908% | |||
| Metric 700.3.32 - Resolve Non-Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | 81.731% | |||||
| Metric 700.3.33 - Resolve Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | 97.795% | |||||
| Metric 700.3.34 - Response Time for Non-Priority User Incident Requests Related to SIPRNet Desktop/Peripheral Support Services | 98.824% | |||||
| Metric 700.3.35 - Response Time for Priority User Incident Requests Related to SIPRNet Desktop/Peripheral Support Services | 0.000% | |||||
| Metric 700.3.36 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to SIPRNet Desktop/Peripheral Support Services | 0.000% | |||||
| Metric 700.3.37 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to SIPRNet Desktop/Peripheral Support Services | 0.000% |
| PSC 700.4 - Web Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments |
| Metric 700.4.02 - Unclassified Web Service Availability | 77280 | 77234 | |||
| Metric 700.4.03 - Workload of Weekly Unclassified Web Server Back-ups | 505 | 5819 |
| Rating | ||||||
| PSC 700.5 - File, Print & Mission Server Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#VALUE! |
| Metric 700.5.01 - Availability of Unclassified File and Print Services | 112608 | 110440 | 0.000% | |||
| Metric 700.5.07 - Mean time to Repair Unclassified File, Print, and common user application servers and server farms/banks | ERROR:#REF! | |||||
| Metric 700.5.08 - Reliability of Unclassified Print Server Systems. |
| Rating | ||||||
| PSC 700.6 - Management of Data Network Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | 0.000% |
| Metric 700.6.02 - Availability of Unclassified (NIPRNET) LAN/ICAN Installation Campus Area Network | ||||||
| Metric 700.6.04 - Capacity of Unclassified (NIPRNET) Network End User Building (EUB) Connections | 438 | 3647 | ||||
| Metric 700.6.06 - Capacity of Classified (SIPRNET) Network End User Building (EUB) Connections | ||||||
| Metric 700.6.07 - Availability of Classified (SIPRNET) LAN/ICAN Installation Campus Area Network | Rating | |||||
| Metric 700.6.08 - Percentage of Unclassified Switches Exceeding 80% of Switch Capacity | 0.000% | |||||
| Metric 700.6.09 - Percentage of Classified Switches Exceeding 80% of Switch Capacity | 0.000% | |||||
| Metric 700.6.11 - Resolve External Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.12 - Resolve Unclassified LAN/ICAN Network Support Services Requiring Touch Labor | 0.000% | |||||
| Metric 700.6.13 - Resolve Unclassified Network Management Network Support Services Requiring Touch Labor | ERROR:#VALUE! | |||||
| Metric 700.6.14 - Resolve Wireless Network Support Services Requiring Touch Labor | 95.753% | |||||
| Metric 700.6.15 - Serviceability of ICAN Core Routing Network Infrastructure Devices | 0.000% | |||||
| Metric 700.6.16 - Serviceability of ICAN Switch Network Infrastructure Devices | 0.000% | |||||
| ERROR:#VALUE! | ||||||
| 98.725% | ||||||
| PSC 700.8 - Automation & Network Continuity of Operations Plan (COOP) and OPLAN Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.8.02 - Workload of Data and Network Files Backup Services | 518 | 496 | ||||
| Rating | ||||||
| 0.000% | ||||||
| PSC 700.10 - Automation and Network Service Support | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 700.10.03 - Performance of NEC Service Support | 59,916 | 59,152 | ||||
| Rating | ||||||
| 100.000% | ||||||
| SERVICE 701 - COMMUNICATIONS SYSTEMS AND SYSTEM SUPPORT |
| PSC701.1 - Telephone and Data Infrastructure | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.1.01 - Capacity of Telephone Switch Lines | ||||||
| Metric 701.1.02 - Availability of Telephone Switch Lines | Rating | |||||
| Metric 701.1.05 - Response Time for Telecommunication Touch Labor Services for Non-Priority Users | 637 | 637 | 0.000% | |||
| Metric 701.1.07 - Resolve Telephone Incident Requests Requiring Touch Labor for Non-Priority Users | 341 | 341 | 0.000% | |||
| Metric 701.1.08 - Capacity of NEC managed remote switching units (RSUs) | 0.000% | |||||
| Metric 701.1.09 - Response Time for Telecommunication Touch Labor Services for Priority Users | 0.000% | |||||
| Metric 701.1.10 - Resolution Time for MOVE/ADD/CHANGE Requests for Telephone/Data Services | 0.000% | |||||
| Metric 701.1.12 - Resolve Telephone Incident Requests Requiring Touch Labor for Priority Users | 0.000% | |||||
| Metric 701.1.13 - Availability of VoIP Call Manager | 0.000% | |||||
| Metric 701.1.15 - Resolve Telephone Service Requests and User Incidents for Non-Priority Users through remote administration | ERROR:#VALUE! | |||||
| Metric 701.1.16 - Resolve Telephone Service Requests and User Incidents for Priority Users through remote administration | 0.000% | |||||
| Metric 701.1.17 - Mean time to repair VoIP Call Manager | ||||||
| Metric 701.1.18 - Workload of Annual Underground Cable Enclosure Inspections |
| PSC 701.2 - Emergency Communications/Telephone Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.2.06 - Resolution of Subscriber Data Updates to the Telephone Management System (TMS) Database | Rating | |||||
| 100.000% | ||||||
| ERROR:#REF! | ||||||
| PSC 701.3 - Wireless Infrastructure | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.3.06 - Workload of Inspections on NEC/DOIM managed Communications Towers | ||||||
| Rating | ||||||
| ERROR:#VALUE! | ||||||
| PSC 701.4 - Video Teleconferencing (VTC) Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.4.01 - Availability of Video Teleconferencing (VTC) STUDIO Services | 23920 | 23920 | ||||
| Metric 701.4.02 - Scheduling Capacity of Video Teleconferencing Studio Services (VTC) | 23920 | 13645 | Rating | |||
| 0.000% | ||||||
| ERROR:#VALUE! | ||||||
| PSC 701.5 - Range/Field Telephone Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! |
| Metric 701.5.03 - Resolution Time for Repair of Permanent Field Telephone Lines (CONUS only) | ERROR:#REF! | |||||
| Metric 701.5.08 - Resolve Mag, Field and Range Line Service Requests and User Incidents through remote administration (CONUS only). |
| PSC 701.6 - Telecommunications Continuity of Operations Plan (COOP) and OPLAN Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.6.04 - Workload of NEC/DOIM Telecommunications Disaster Recovery Plan | Rating | |||||
| ERROR:#VALUE! |
| PSC 701.9 - Fire, Safety, Security, and Other Circuits | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.9.02 - Resolution Time for Repair of Safety/Security/Other Circuits | ||||||
| Metric 701.9.03 - Response Time for Fire, Safety, Security and Other circuits (fire and intrusion alarms and other safety/security systems) touch labor requests | Rating | |||||
| ERROR:#VALUE! |
| PSC 701.10 - Non-tactical Radios | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.10.01 - Availability of Trunked Radio Services | Rating | |||||
| ERROR:#VALUE! | ||||||
| 0.000% | ||||||
| PSC 701.11 - Spectrum Management Operations (SMO) | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 701.11.01 - Response Time for Radio Frequency Interference Incident Requests | ||||||
| Rating | ||||||
| 0.000% | ||||||
| SERVICE 703 - Cybersecurity |
| PSC 703.1 - DoD Public Key Infrastructure (PKI) Service | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 703.1.04 - Response time for PKI Technical Support for Non-Priority Users | 195 | 195 | ||||
| Metric 703.1.05 - Response time for PKI Technical Support for Priority Users | 65 | 65 | Rating | |||
| 100.000% | ||||||
| 0.000% | ||||||
| PSC 703.2 - Communications Security (COMSEC) Service | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | |
| Metric 703.2.01 - Workload of Unit Level COMSEC Inspections | 30 | 30 | ||||
| Metric 703.2.04 - Workload of semi-annual 100% inventory of physical and electronic COMSEC keying material | 100 | 100 | Rating | |||
| Metric 703.2.05 - Response Time for COMSEC Keying Material Ordering for Non-priority Users | 45 | 45 | 100.000% | |||
| Metric 703.2.06 - Response Time for COMSEC Keying Material Ordering for Priority Users | 31 | 31 | 0.000% |
| PSC 703.3 - Risk Management/Authorization/Assessment Policy Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating | ||||||||||||||||||||||||||||||
| Metric 703.3.01 - Capacity of DIACAP/RMF Accreditation/Certification | 55 | 55 | 0.000% | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | Metric 17.3.01 - Workload of Official Mail and Distribution Mgnt Inspections | |||
| Metric 703.3.03 - Response for Customer Requests for Guidance during the RMF Process | 230 | 230 | 0.000% |
| PSC 703.6 - Defensive Cyberspace Operations | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 703.6.01 - Workload of Device Scanning Services | 90,000 | 90,000 | ERROR:#REF! | |||
| Metric 703.6.05 - Resolve network accounts issuance requests | 330 | 330 | ERROR:#REF! | |||
| Metric 703.6.06 - Resolve network account deletion requests | 125 | 125 | ERROR:#REF! | |||
| ERROR:#REF! |
USARC 1QFY21
| ARMY INFORMATION TECHNOLOGY METRICS PROGRAM |
| INSTALLATION DATA COLLECTION TEMPLATE - SITE |
| (For FY2021Q1 Data Collection Only) |
| USARC HQ |
SERVICE 700 - AUTOMATION
| PSC 700.1 - Mail Messaging (E-mail/OMS) and Storage Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | Rating |
| Metric 700.1.14 - Capacity of Unclassified storage | 4380130 | 452000 | 10.319% |
| PSC 700.2 - Database Administration Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ||
| Metric 700.2.01 - Availability of Unclassified Database Service | 58968 | 57736 | |||||
| Rating | |||||||
| 97.911% | |||||||
| PSC 700.3 - Desktop/Software/Peripheral Support Services | Measure 1 | Measure 2 | Data Location | Budget Source | Comments | ERROR:#REF! | |
| Metric 700.3.01 - Resolution of Unclassified Centralized Software Updates Requiring NEC Intervention to Complete | 3151 | 3146 | 99.84% | ||||
| Metric 700.3.13 - Response time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | N/A | No bulk activities this quarter | |||||
| Metric 700.3.14 - Resolution time for service request for Configuration of bulk authorized end user and network devices when request is for 15 or more devices to replace existing operational devices | N/A | No bulk activities this quarter | Rating | ||||
| Metric 700.3.19 - Resolution of SIPRNet Centralized Software Updates Requiring NEC Intervention to Complete | N/A | This service is provided by the Fort Bragg NEC | |||||
| Metric 700.3.28 - Response Time for Non-Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 1123 | ||||||
| 197 | 1121 | ||||||
| 197 | Desktop 99.82% |
Peripheral 100.00%
| ERROR:#VALUE! | |||||
| Metric 700.3.29 - Response Time for Priority User Incident Requests Related to Unclassified Desktop/Peripheral Support Services | 21 | ||||
| 16 | 21 | ||||
| 16 | Desktop 100% | ||||
| Peripheral 100% | ERROR:#VALUE! | ||||
| Metric 700.3.30 - Resolve Non-Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 1123 | ||||
| 197 | 1077 | ||||
| 182 | Desktop 95.90% | ||||
| Peripheral 92.38% | ERROR:#VALUE! | ||||
| Metric 700.3.31 - Resolve Priority User Incident Requests Requiring Touch-Labor Related to Unclassified Desktop/Peripheral Support Services | 21 | ||||
| 16 | 25 | ||||
| 15 | Desktop 119.04% | ||||
| Peripheral 93.75% | ERROR:#VALUE! | ||||
| Metric 700.3.32 - Resolve Non-Priority User Incident Requests Through Remote Administration Related to Unclassified Desktop/Peripheral Support Services | N/A | There is not a way to determine touch labor between remote administration at this time. | ERROR:#VALUE! |
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