ATTACHMENT 4 - PERFORMANCE REQUIREMENTS SUMMARY.pdf
PDF 131 KB Posted
- Attached to
- ATG Internet Services
- Solicitation number
- W56KGZ-22-Q-2012
About this file
This attachment provides performance requirements for an internet services contract opportunity with the Department of the Army Materiel Command. The contractor must ensure internet service outages do not last more than 48 hours and speeds meet standards 90% of the time as measured by bandwidth utilization and network uptime reports. Additionally, the contractor is required to maintain at least a 90% reliability rate for equipment as determined by monthly maintenance reports and must install replacement components within 48 hours for 90% of issues. Non-compliance with the standards specified for internet service, equipment maintenance, and component replacement may result in penalties under the contract.
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ATTACHMENT 4
PERFORMANCE REQUIREMENTS SUMMARY
PWS
Ref. Performance Requirement Performance Standard
Acceptable Quality Limit Method of Surveillance
5.1. Internet Service The Contractor shall ensure no loss of
service lasts for more than forty-eight (48) hours and speeds remain in compliance with the PWS 90% of the time.
Bandwidth Utilization Report and Network Uptime and Downtime Report review
5.2. Maintenance of all equipment
required to establish internet service
The Contractor shall maintain a 90% reliability rate.
Monthly Maintenance Reliability Report review
5.2. Provide and install replacement
components as necessary to repair devices throughout contractual obligation
The Contractor shall install replacement components within forty-eight (48) hours or less 90% of the time.
Monthly Maintenance Reliability Report review
File details come from the government source that posted it. Updated .