Attachment 4.1 - Statement of Work_Posting.pdf

ATTACHMENT 4.1

KENNEDY FLIGHT

OPERATIONS CONTRACT

(KFLOC)

STATEMENT OF WORK

(SOW)

1. INTRODUCTION

The National Aeronautics and Space Administration (NASA), Kennedy Space Center (KSC) Flight Operations operates and maintains three Airbus H135-F2 T3 aircraft and associated Aerospace Ground Equipment (AGE) in support of various NASA and government missions.

Flight operations are conducted under NASA regulations, and are under the direction of the NASA KSC Chief of Flight Operations (CoFO) based at the NASA KSC Shuttle Landing Facility. The contractor shall provide maintenance and flight operations for NASA-KSC’s aircraft utilizing the Airbus H-Care Infinite (Nose to Tail) Program for three new H135-F2 T3 (SN: 2073/2081/To Be Determined (TBD)) aircraft purchased under NASA Contract GS-07F- 139DA/80KSC019F0230 flying approximately, but not limited to, 100 flight hours (FH) each per year.

2. BASELINE WORK

2.1. General Requirements

2.1.1. The contractor shall provide the Airbus H-Care Infinite Nose to Tail Program for operations and maintenance of three NASA H132-T3 aircraft

2.1.1.1. Typical flight hours (FH) are estimated to be approximately, but not limited to, 300 per year (~100 per year per aircraft) with the ability to fly additional hours as directed by the NASA KSC CoFO

2.1.1.2. H-Care Infinite Program shall include:

2.1.1.3. All scheduled/unscheduled aircraft line maintenance and functional checks and testing activities as required

2.1.1.3.1. Provide an all-inclusive H-Care cost per FH to be reported by NASA to Airbus on an agreed upon schedule

2.1.1.3.2. To include all Safran engine scheduled/unscheduled maintenance;

modular Maintenance Repair and Overhaul (MRO), rental as well as complete engine MRO, and rental options

2.1.1.3.3. Additional engine accessory option shall include all engine accessories with Time Between Overhaul (TBO), repairable accessories, and non-repairable accessories, and consumables

2.1.1.3.4. Maintenance, support, and pilot personnel to support the above flight rates

2.1.2. Shall provide helicopter pilots able to meet the following requirements:

2.1.2.1. Support approximately, but not limited to, 100 single/dual pilot FH per year in two H135 aircraft (estimate two pilots). Note: not all flights will be single pilot, supplied pilots shall be prepared to serve roles as both pilot in command (PIC) and co-pilot roles

2.1.2.2. Execute Day/Night/Night Vision Goggle (NVG) flights for mission support ranging from 1st/2nd/3rd shift. Support can include weekend and holiday missions

2.1.2.3. Proficient in all routine Federal Aviation Administration (FAA) flight planning requirements

2.1.2.4. Perform flight instructor duties

2.1.2.5. Pilot support shall include, but not be limited to:

2.1.2.5.1. Quick reaction force pilot

2.1.2.5.2. Airborne law enforcement

2.1.2.5.3. Medical transport pilot operating under public safety

2.1.2.5.4. Internal and external cargo transport

2.1.2.5.5. Maintenance check pilot (minimum 1 pilot)

2.1.2.5.6. Qualified Non-Crewmember (QNC) training support

2.1.2.5.7. Subject matter expert on H135 operations

2.1.2.5.8. Flight Instructor

2.1.2.5.9. Provide both classroom and in-aircraft training, evaluations, and lessons learned to other pilots, QNC’s, and staff as needed

2.1.2.5.10. Remain knowledgeable and proficient in all tasks assigned to KSC

Flight Operations pilots and provide instruction as needed

2.1.2.5.11. Assist NASA personnel in developing training curriculum, standard operating procedures, documentation updates, classroom instruction, and other areas of documentation updates as needed

2.1.2.5.12. Assist ground personnel with aircraft movement, parking, and emergency training as required

2.1.2.5.13. Provide training to QNC personnel

2.1.2.5.14. Provide eight hours of coverage for a 30-minute takeoff response to support NASA or NASA partners’ critical events Monday through Friday or as directed by the CoFO

2.1.2.5.15. Other pilot duties as assigned to support NASA operations

2.1.2.6. The contractor shall ensure pilots meet the qualifications of a NASA pilot as defined in NASA Procedural Requirements (NPR) NPR 7900.3D (et.

seq.), NASA Kennedy Technical Instructions (KTI) KTI 7900_OPS, and possess/maintain the following qualifications/certifications:

2.1.2.6.1. Currently hold or be granted and able to maintain a FAA Class I medical certification or the NASA equivalent

2.1.2.6.2. Current FAA Rotorcraft-helicopter with Instrument Rating and greater than 2000 of Pilot in Command (PIC) time in the helicopter category (multi-engine preferred)

2.1.2.6.3. Possess and maintain a current FAA Flight Instructor designation with greater than 500 hours of instruction

2.1.2.6.4. Comply with NASA age restrictions per NPR 7900.3d (et. seq.)

2.1.2.6.5. Experience with Night Vision Goggles (NVG) equipment and flights (minimum 50 hours preferred)

2.1.2.6.6. Preferred but not mandatory:

2.1.2.6.6.1. Familiarization with NASA flight operations at KSC

2.1.2.6.6.2. Airline Transport Pilot (ATP) rating

2.1.2.6.6.3. Public Safety and/or EMS experience

2.1.2.6.6.4. Ability to obtain and maintain a US Government SECRET level security clearance. All costs associated with obtaining and maintaining the clearance will be at the government’s expense.

2.1.2.6.7. Maintain currency and proficiency obligations in accordance with

Federal Aviation Regulation (FAR) §61.56, NPR 7900.3d (et.seq.), KTI-7900 (latest issue), company standard operating procedures and requirements when not in conflict with NASA regulations, and other FAA guidelines when applicable

2.1.2.7. Obtain NASA KSC CoFO approval for new pilot and maintenance personnel hires and crew position selections

2.1.3. The contractor shall operate and maintain 3 NASA Airbus H135 T3 helicopters (SN: 2073/2081/TBD) in accordance with:

2.1.3.1. GSA FMR 102-33, Management of Government Aircraft; NASA Policy Directives (NPD) NPD 7900.4 - Aircraft Operations Management

2.1.3.2. NPR 7900.3D (et.seq.) - Aircraft Operations Management Manual

2.1.3.3. Kennedy NASA Procedural Requirements (KNPR) KNPR 7900.3 - Kennedy Space Center Aviation Safety Program

2.1.3.4. KTI 7900_OPS - Kennedy Space Center Aircraft Operations Manual

2.1.3.5. KTI 7900_MX - Kennedy Space Center Aviation Maintenance Manual

2.1.3.6. Airbus Helicopters Service Letters

2.1.3.7. Airbus Helicopters Service Bulletins

2.1.3.8. Airbus Helicopters Alert Service Bulletin

2.1.3.9. Component Maintenance Manual

2.1.3.10. Corrosion and Erosion Control Guide

2.1.3.11. Safran engine service manuals and bulletins

2.1.3.12. Subcomponent maintenance manuals and service bulletins

2.1.3.13. FAA Federal Aviation Regulation (FAR)/Airworthiness Directives

2.1.4. Shall provide a transition plan detailing the operational shift from the current Bell UH-1H-II aircraft into the Airbus H135-T3. The transition plan shall be submitted with the contractor’s proposal and shall address at a minimum:

2.1.4.1. Airbus approved pilot training for NASA civil servant pilots and any additional pilots currently employed to provide support for KSC Flight Operations that Airbus plans to employ (detail how current employees to be retained by Airbus will be trained while simultaneously operating H135-T3 aircraft at KSC upon Contract start date. It is feasible that NASA civil servants can provide coverage for an agreed upon period of time for training)

2.1.4.2. Airbus approved airframe, power plant, and avionics training for NASA civil servant (s) and any additional airframe and power plant (A&P) mechanic currently employed to provide support for KSC Flight Operations that Airbus plans to employ (detail how current employees to be retained by Airbus will be trained while simultaneously operating H135-T3 aircraft at KSC)

2.1.4.3. Plan to satisfy the Inspection Authorization (IA) personnel standby requirement

2.1.4.4. Vacancy coverage for extended Duties Not to Include Flying (DNIF) status, illness, or other reason causing an employee to be away from work or unable to perform assigned duties. (Extended periods are defined as an absence or DNIF exceeding four continuous weeks)

2.1.4.5. Standard and special tooling required by Airbus to meet the Statement of

Work (SOW) requirements

2.1.4.6. Any additional ground support equipment required to meet the SOW requirements

2.1.5. Additional Requirements

2.1.5.1. The contractor shall:

2.1.5.1.1. Perform maintenance, quality assurance insight, and alterations to aircraft listed in Section 4, Attachment 4.4, Installation Accountable Government Property (IAGP)/Controlled using experienced personnel with current FAA airframe and power plant licenses

2.1.5.1.2. Provide personnel with an IA to support maintenance activities requiring IA verifications. IA personnel do not have to be resident at KSC but must be available to ensure aircraft can meet the performance standards indicated in Paragraph 3.0

2.1.5.1.3. Provide logistical services (purchasing, inventory control, storage, tracking, etc.) for the identification, procurement, tracking, inventory, and storage of hardware, equipment, and supplies required to operate and maintain aircraft and AGE listed in Section 4, Attachments 4.3, Installation Accountable Government Property (IAGP)/Administrative Controlled Equipment (ACE) and 4.4, IAGP/Controlled

2.1.5.1.4. Provide authorized personnel and process controls to ensure that approved aircraft components are utilized for maintenance, rebuild, and alteration activities

2.1.5.1.5. Contact the NASA, KSC CoFO for direction and authorization when NASA aircraft are at an off-site location and repairs are required for the safe continuation of flight mission or return to home station. Upon return to KSC, prepare the necessary follow-up documentation

2.1.5.1.6. Perform overhaul, repair, replacement and unscheduled maintenance above and beyond standard and scheduled maintenance on AGE identified in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled up to $5,000 per fiscal year, including parts

2.1.5.1.7. Develop and support an Airbus and NASA approved corrosion and erosion plan for aircraft operating in a highly corrosive environment. This plan shall address steps to identify, prevent, and eliminate corrosion to the airframe and engine components.

Reference Section 4, Attachment 4.2.1 (DRD-01, Corrosion and Erosion Plan)

2.1.5.1.8. Aircraft fuel to be provided as a government provided service

2.1.5.1.9. Ensure that KSC assigned aircraft are mission ready, and provide day-to-day scheduled and any unscheduled emergency flight operations, diagnostic checks, unscheduled and preventative maintenance to ensure airworthiness and availability of the aircraft

2.1.5.1.10. Input provided scheduling data into the NASA Aircraft

Management Information System (NAMIS) to populate the aircraft mission schedule for KSC assigned aircraft on a weekly basis

2.1.5.1.11. Provide subscription-based avionics services required for flight based on the aircraft as purchased. Any future avionics modifications/upgrades requiring additional subscriptions would be handled as a modification to the contract

2.1.5.1.12. Procure/provide all contractor personal protective equipment (PPE) for pilots and mechanics for both flight and non-flight work activities, including but not limited to: flight suits, eye protection, hearing protection, and all Occupational Safety and Health Administration (OSHA)/NASA regulated safety equipment.

NASA KSC CoFO to ensure compatibility of PPE with aircraft configuration. Flight suits are replaced when they reach a wear-out date; are faded/tattered as to present an unprofessional appearance;

or are damaged/soiled in a manner that will no longer provide acceptable protection to the individual wearer

2.1.5.1.12.1. Track and maintain PPE calibration records in NAMIS

2.1.5.1.12.2. Life preserver units (LPUs) and helmets are maintained under a separate contract and are not a requirement of this contract

2.1.5.1.13. Procure/provide all tools and equipment, above and beyond that which is listed in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled for maintenance and inspection personnel required to operate and maintain NASA KSC assigned aircraft

2.1.5.1.13.1. Develop and implement a calibration/certification plan for tools and equipment utilized for maintenance operations that perform critical operations or final measurements.

Reference Section 4, Attachment 4.2.2 (DRD-02, Calibration/Certification Plan)

2.1.5.1.13.2. Track and maintain tool calibration records in NAMIS

2.1.5.1.13.3. Develop and implement a documented tool control plan

(TCP) that ensures the accuracy of tool inventories at specific intervals, contains a lost tool process, and prohibits aircraft from flying until all tools used on an aircraft have been accounted for. The TCP establishes policy and responsibilities for implementing, maintaining, controlling, storing, replacing, and inventorying common hand tools.

Plan shall include missing tool actions. Reference Section 4, Attachment 4.2.3 (DRD-03, Tool Control Plan

2.1.5.1.14. Utilize existing NASA tools and equipment as applicable and directed by the NASA KSC CoFO

2.1.5.1.15. Support NASA quality assurance and safety personnel in the development of inspections, safety analyses, and resolution of issues

2.1.5.1.16. Develop reports and field questions in support of the Intercenter

Aircraft Operation Panel review process

2.1.5.1.17. Provide a flight mechanic aboard helicopter missions when operation of ancillary on-board aircraft systems is required to satisfy mission requirements or deemed as a safety necessity by the NASA KSC CoFO or NASA Aviation Safety Officer. Note that flight mechanics will fly onboard missions piloted by Contractor and/or Government personnel

2.1.5.1.18. Perform installation, setup, and operational checks of helicopter mounted night vision equipment for missions requiring its use

2.1.5.1.19. Operate and maintain AGE identified in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled

2.1.5.1.19.1. Develop procedures for the operation and maintenance of

AGE identified in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled. The procedures shall address a process to ensure that all AGE used on aircraft are safe and operable. The plan shall also contain written requirements to document the identification and removal of unserviceable AGE from use and outline what aviation maintenance system will be used to track the data.

Reference Section 4, Attachment 4.2.4 (DRD-04, Operation and Maintenance Plan for Aircraft Ground Equipment

(AGE))

2.1.5.1.19.2. Perform calibration/certification of AGE listed in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled, and maintain records of calibration/certification of AGE

2.1.5.1.20. Support other governmental agency, commercial aircraft, and other

NASA sponsored commercial projects on a non-interference basis

2.1.5.1.21. Provide ground-handling services for government aircraft operations at the Shuttle Landing Facility, or other areas at KSC, to include but not be limited to: aircraft fueling, commodities handling/loading, passenger handling, and aircraft marshalling

2.1.5.1.22. Operate government furnished nitrogen (GN2) cart in support of government aircraft requiring GN2 servicing. GN2 cart to be maintained by other government contractor. GN2 to be provided by other government contractor as a government provided service

2.1.5.1.23. Comply with a Foreign Object Debris (FOD) prevention program for areas utilized by NASA KSC Flight Operations as defined by the NASA KSC CoFO

2.1.5.1.23.1. Support related flight operations meetings to include but not be limited to: staff meetings, scheduling meetings, and initial and recurrent training relevant to assigned duties

2.1.5.1.24. Maintain a clean and safe environment in the government provided aircraft hangar

2.1.5.1.25. Support all NASA inspections to ensure compliance with government regulations

2.1.6. Flight Mission Requirements

2.1.6.1. The contractor shall perform helicopter flight/ground operations and maintenance per NASA approved schedules, or rapid response call-up, at the direction of the NASA KSC CoFO

2.1.6.1.1. Missions may include, but are not limited to: training, security patrol, helicopter firefighting missions (e.g. Bambi Bucket operations), security response, environmental survey, search and rescue, aerial filming and photography, and medical evacuation

2.1.6.1.2. Mission times may include, but are not limited to: off-shift, nights weekends, holidays, and may exceed the crew duty-day for a single crew if approved by both the crew and the CoFO. Mission support must remain flexible with the understanding that compensatory recovery time will occur post-mission support

2.1.6.2. Shall provide/maintain one ready aircraft and maintenance crew to support a 30-minute alert response. This response time is normally Monday thru Friday however, shifts can vary based on operations. Pilots and maintenance support staff will have adequate planning time to prepare for off-shift support windows and will follow KSC crew rest policies to ensure adequate recovery is available

2.1.6.3. Shall provide maintenance support to missions listed above not to exceed

600 total FH per fiscal year

2.1.6.4. Shall obtain NASA approval prior to executing a mission

2.1.6.5. Shall accommodate changes in the flight schedule when approved by the CoFO

2.2. Documentation Requirements

2.2.1. The contractor shall:

2.2.1.1. Develop a quality assurance plan, approved by the NASA-KSC CoFO, to ensure maintenance, repair, and operations are conducted in accordance with Kennedy Technical Instruction (KTI-7900 MX, KSC Aircraft Maintenance Manuel). Maintain quality assurance records for inspection and review by NASA. Reference Section 4, Attachment 4.2.5 (DRD-05, Quality Assurance Plan)

2.2.1.2. Maintain and retain aircraft maintenance, operational, and related records and data in accordance with KNPR 1440.6 – KSC Records Management.

Develop and implement a records management program plan, and submit an annual Summary of Record Holdings and Transfer (File Plan) to the KSC Records Manager. Reference Section 4, Attachment 4.2.6 (DRD-06, Records Management Program and Attachment 4.2.7 (DRD-07, Summary of Records Holdings and Transfer (File Plan))

2.2.1.3. Develop a Safety and Health Plan, approved by the NASA-KSC Aviation

Safety Officer, to ensure compliance with KNPR 8715.3, Volume 1, Safety Procedural Requirements for Civil Servants/NASA Contractors.

Reference Section 4, Attachment 4.2.8 (DRD-08, Safety and Health Plan)

2.2.1.3.1 Within the Safety and Health Plan, the contractor shall develop and implement a toxicology procedure, which at a minimum, tests company employees’ blood and urine in the event of an accident resulting in damage to aircraft or injury to personnel or anytime that a person is believed to be under the influence while performing official duties.

2.2.1.3.2 Additionally to be noted in the Safety and Health Plan, a company process to notify the next of kin in the event of a work related mishap

2.2.1.4. Develop and implement a data impoundment plan for implementation in the event of an aircraft accident or at the direction of the NASA KSC CoFO. Reference Section 4, Attachment 4.2.9 (DRD-09, Data Impoundment Plan)

2.2.1.5. Provide a monthly cost report of NASA aircraft operations. This report shall be in compliance with OMB Circular A-126, and the NASA Agency-wide Functional Management System codes shown in the NASA Financial

Management Manual (FMM) Appendix 9121-52A. Reference Section 4, Attachment 4.2.10 (DRD-10, Aircraft Cost Report)

2.2.1.6. Utilize the NAMIS to capture and report on all aircraft spares requisitions, receipts, issues, turn-ins and Due In From Maintenance (DIFM) transactions. Track all aircraft maintenance actions for scheduled and unscheduled aircraft maintenance, including calibration items, tool and equipment usage, fuel usage, inspections, overhauls, and configuration changes. Schedule all flights by all aircraft and all aircrew, and capture all flight times, cycles, and aircrew currency events and for all aircraft operations, maintenance, and logistics support services. Utilize NAMIS to produce reports as requested by NASA and provide full access to the Government. It is possible that this requirement could be waived by NASA HQ in the event that the contractor can offer a viable alternative.

2.2.1.7. Maintain and update procedures to support NASA KSC Flight Operations.

Develop new procedures as required. Reference Section 4, Attachment

4.2.11 (DRD-11, Flight Operations Plan)

2.3. Training

2.3.1. The contractor shall:

2.3.1.1. Participate in NASA provided currency and maintenance certification training other than Original Equipment Manufacturer (OEM) required training. OEM recurrent training falls under the responsibility of Airbus for all Airbus employees or contractors

2.3.1.2. Ensure personnel performing maintenance, rebuilding, quality assurance insight, and alterations to aircraft are experienced personnel with current FAA Airframe and Power Plant licenses

2.3.1.3. Ensure personnel performing quality assurance insight are experienced and possess a FAA Inspection Authorization (IA) certificate to support all maintenance activities

2.3.1.4. Establish and maintain an employee training program compliant with applicable FAA certification requirements, NASA NPR 7900.3D (et.

seq.), KTI 7900_OPS, and KTI 7900_MX to ensure all maintenance, flight mechanic, and other crew position personnel are trained, qualified, and certified for their position. Maintain training records including: certified record of ratings held; certified record of all formal training; record indicating that the maintenance and inspection procedures have been read and understood; other pertinent records relating to maintenance enrichment training; and a copy of FAA Medical Certificate. Reference Section 4, Attachment 4.2.12 (DRD-12, Employee Training Plan)

2.3.1.5. Ensure that all personnel maintain training and clearances required for access to the Kennedy Space Center as NASA contractors. Training classes provided by the Government as a Government Furnished Service

2.3.1.6. Maintain NASA mandated maintenance certification training per NPR

7900.3D (et.seq.), KTI 7900_OPS, and KTI 7900_MX

2.3.1.7. Ensure servicers are trained in refueling/de-fueling procedures and other commodities as may be necessary for aircraft support, in addition to aircraft handling and marshalling procedures. Servicers shall have a minimum of one-year experience working with aircraft ground operations

2.3.1.8. Maintain personnel certification for all required NASA KSC and Shuttle

Landing Facility training requirements, and all required NASA KSC safety training. Provide training records to NASA as requested

3. Performance Standards

Work Requirement Number

Title Performance Standard

1.0 Mission Readiness Ensure one helicopter is mission ready at all times

2.0 Mission Readiness Ensure that a single helicopter is in a non-mission ready status for no more than 96 consecutive hours. Ensure that no more than two helicopters are in a non-mission ready status for no more than 48 consecutive hours, excluding those planned maintenance activities pre-approved by NASA

3.0 Support Readiness Ensure AGE equipment listed in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled is mission ready at all times

4.0 Support Readiness Provide pilot(s) and necessary maintenance personnel as required to support all scheduled mission critical events. This support may include 1st/2nd/3rd shift and weekend/holiday support as needed.

4. Government Furnished Equipment

4.1. Aircraft fuel

4.2. Gaseous Nitrogen

4.3. Equipment listed in Section 4, Attachments 4.3, IAGP/ACE and 4.4, IAGP/Controlled

4.4. Desktop IT hardware and equipment for each employee

4.5. All KSC access requirement training and equipment. Examples include Common Access Cards (CAC), Information Technology security training, export control, etc. Additional training specific to conducting certain operations on KSC will also be supplied at the Government’s expense. Examples include: fall protection, hearing conservation, etc.

4.6. Flight physicals

4.7. Office space for personnel

4.8. Parts and tool storage space

4.9. Security clearance investigations as deemed appropriate by the Government