Attachment 3 Qatar EPM Equip Maint-Translator APL 20200507.docx

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Qatar Material Handling Equipment Repair Services
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SP451020R0002
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ATTACHMENT 1

Acceptable Performance Levels

DELIVERABLE

STANDARD

MEASUREMENT

UNIVERSE

PARAGRAPH

ACCEPTABLE

PERFORMANCE

METRIC

METHOD

OF

SURVEILLANCE

REDUCTION

FOR FAILED

APL

Performance of Demil in Acceptable Manner
Demil is accomplished in accordance with

DOD 4160.28

All demil-required property
5.1
Rejection of fewer than 20 items for improper demilitarization per month.
COR Observations
5 – 20% consideration of the value of the task order and past performance annotated
Pulling of Correct Property for Requisitions and Adequate Preparation of Requisitioned Property for Transportation
Accomplished in accordance with DRMS 4160.14, Section 1, Chapter 2 and Section 2, Chapter 5; DoD 4500.9R, Part II (Cargo), and DoD 4500.9R, Part V (Customs)
All property issue actions
5.10

5.11 5.12

No more than 1 reportable incidents per month
COR Observations
5 – 20% consideration of the value of the task order and past performance annotated

Storage of Property in Correct Location Assigned for Property

Property has an assigned location, is in the proper location and is properly stored/labeled.
Current inventory at DLA Disposition Services Afghanistan site.
5.7
No more than 5 reportable incidents per month
COR Observations
5 – 20% consideration of the value of the task order and past performance annotated

Perform Daily Preventative Maintenance Checks for MHE Operated Equipment

Daily inspection and completion of log.
All Government-furnished MHE for utilization under the contract
5.2
100% All equipment has records updated prior to the use of equipment
Weekly COR review of contractor log
5 – 20% consideration of the value of the task order and past performance annotated

Loading, Unloading and Operation of MHE in Safe and Acceptable Manner

Safe operation of MHE on a daily basis in accordance with DRMS 4160.14
All incoming and outgoing shipments and movement of property utilizing MHE. Any operation of MHE.
5.5
No more than 5 reportable incidents per month and/or more than 5 incidents requiring DLA Disposition Services Afghanistan site personnel to stop activity or provide verbal warnings/ directions to cease unsafe activities.
COR Observations
5 – 20% consideration of the value of the task order and past performance annotated
Documentation Filed in Appropriate Location
Documentation filed in appropriate location within 15 calendar days of receipt in accordance with DRMS-I 4160.14,.
All documentation received during period being inspected.
5.13
No more than 5 reportable incidents per month with 100% accountability of records
COR Observations
5 – 20% consideration of the value of the task order and past performance annotated

ACCEPTABLE

PERFORMANCE

LEVEL

METHOD OF

SURVEILLANCE

REDUCTION

FOR FAILED

APL

Timely and Complete Preventive Maintenance
Preventive Maintenance of All Items on Attachment 1
Completion within 15 calendar days
3.1.9.1

6.1

No more than 3 items maintained late. Failure to meet APL allowed once during entire contract performance, including options
COR Observations
5 – 100% consideration of the value of maintenance and past performance annotated.
Unscheduled Maintenance and Repairs
MHE Operational in Timely Manner
Completion within 72 hours after notification
3.1.9.2

6.2

No more than 3 items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance.
COR Observations
5 – 100% consideration of the value of the unscheduled maintenance or repairs and past performance annotated.

Ordering of parts and tracking orders

Place order and track delivery of order

Timeliness of order deliveries.
3.1.9.4

10.2 No more than 40 late call order part deliveries per contract period.

COR Observations
5 – 100% consideration of the value of the orders placed and tracked. Past performance annotated.
Incoming correspondence Interpreter(s) on duty as required
Translate with 100% accuracy
Incoming correspondence within 24 hours
3.1.10.3
98% of the time
Valid complaints or Quality Assurance review
5 – 100% consideration of the value of the task order line item and past performance annotated
Outgoing correspondence Interpreter(s) on duty as required
Translate with 100% accuracy
Outgoing correspondence within 24 hours
3.1.10.3
98% of the time
Valid complaints or Quality Assurance review
5-100% consideration of the value of the task order line item and past performance annotated.
On-site Advisor on duty as required
Translate/Advise 100% accuracy
Within 24 hours
3.1.10.3
100% of the time
Visual Inspection by COR/QAE
5-100% consideration of the value of the task order line item and past performance annotated
Incoming/Outgoing Translation Accuracy
Accurate Translations
Within 24 hours
3.1.10.4
100% of the time
Valid complaints or COR Observation
5-100% consideration of the value of the task order line item and past performance annotated.

ACCEPTABLE

PERFORMANCE

LEVEL

METHOD OF

SURVEILLANCE

REDUCTION

FOR FAILED

APL

Monthly Progress Reports
Submitted on time
Within 5 days of the end of the month
3.1.10.4
100% of the time
Valid complaints or DLA COR Observation
5-100% consideration of the value of the task order line item and past performance annotated.
Monthly Correspondence Status Report
Submitted on time
Within 5 days of the end of the month
3.1.10.4
95% of the time
Valid complaints or COR Observation
5-100% consideration of the value of the task order line item and past performance annotated
Badged New Representatives
Independent escorting. No Badging rejections
Within 24 hours of submission
3.1.10.1
100% of the time
Visual Inspection by COR/QAE
5-100% consideration of the value of the task order line item and past performance annotated
Conduct Escort Duties
Independent escorting of OCN Contractors
Upon Request
3.1.10.2
100% of the time
Visual Inspection by COR/QAE
5-100% consideration of the value of the task order line item and past performance annotated

Note: An example of a “valid customer complaint” would be one of unacceptable personnel conduct or the individual’s inability to perform the required service in accordance with this PWS.

Note: The DLA-DS Director/designated representative may prioritize translations to meet mission requirements. The government may ask the contractor to delay or expedite translations, and this will be considered when determining turn-around time.

File details come from the government source that posted it. Updated .