Quality Assurance Surveillance Plan

Land Mobile Radio (LMR) On-Site Technologist

TABLE OF CONTENTS

1. Overview

2. Description of Services

3. Roles and Responsibilities

4. Contract Quality Requirements

5. Government Surveillance

6. Nonconformance Reports (NCRs)

7. Deduct Plan

8. Data Analysis

9. Acceptance of Services

10. COR Status Report

11. Contractor Manpower Reporting

12. Contractor Performance Assessment Reporting System (CPARS)

13. Combating Trafficking In Persons

14. COR/Quality Assurance Surveillance Files

15. QASP Changes Attachment 1: Performance Requirements Summary (PRS) Attachment 2: Nonconformance Report Worksheet

1. Overview

1.1. Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS).

1.2. Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements.

2. Description of Services

2.1. Scope of Work. The Contractor shall provide non-personal service(s) and provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform services as described in Part 5 of this PWS, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in the PWS.

2.2. Type of Contract. The contract is Firm-Fixed-Price (FFP).

3. Roles and Responsibilities

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

The only individual who can legally bind the Government.

3.1.2. Contracting Officer’s Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; and monitor Contractor's performance, notifying both the Contracting Officer and Contractor of any deficiencies. The COR is not authorized to change any of the terms and conditions of the resulting order.

4. Contract Quality Requirements

4.1. Contractor’s Quality Control Program. The Contractor’s quality control program (IAW FAR Part 46 and applicable clauses) is the means by which the Contractor assures that work complies with the requirements of the contract. The Contractor shall ensure services are performed in accordance with the PWS and shall identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality levels.

5. Government Surveillance

5.1. Methods of Surveillance. The following Methods of Surveillance will be utilized: 100% Inspection, Random Sampling, Periodic Inspection, and Customer Feedback. Complaints will be investigated by the COR. Validated complaints that are contractual non-conformances will follow the procedures in paragraph 6.

5.2. Surveillance Schedule & Documentation. A Surveillance Schedule will be created monthly and filed in the Procurement Integrated Enterprise Environment (PIEE). Surveillance Checklists will be completed and filed in PIEE. All documentation, including the COR Status Report and any Nonconformance Reports, will be filed in PIEE no later than the 15th of the following month.

6. Nonconformance Reports (NCRs)

Nonconformance occurs when a Contractor fails to meet contract terms. All instances will be documented via a Nonconformance Report Worksheet. Nonconformances are classified as Level 1 (Minor), Level 2 (Major), or Level 3 (Critical).

6.1. Level 1 (Minor). Nonconformances that can be promptly corrected and do not require root cause analysis or preventive action.

6.2. Level 2 (Major). Nonconformances that warrant root cause analysis, a written Corrective Action Plan (CAP) from the contractor, and Government follow-up. May be issued after repetitive Level 1 failures.

6.3. Level 3 (Critical). Nonconformances that represent a serious weakness in internal controls with significant impact on performance. These may lead to contract remedies and are issued after repetitive Level 2 failures or for hazardous conditions.

7. Deduct Plan

This acquisition does not include a Deduct Plan.

8. Data Analysis

Data analysis will be performed to identify trends in cost, schedule, or performance. Results will be documented in COR Status Reports and may be used to adjust surveillance levels.

9. Acceptance of Services

When all services have been deemed acceptable, the COR will accept the services and authorize payment by approving the Contractor’s Receiving Reports in PIEE/WAWF.

10. COR Status Report

COR Status Reports will be submitted monthly via PIEE, providing a synopsis of the Contractor's performance, surveillances performed, and any nonconformances.

11. Contractor Manpower Reporting

The Contractor must report all contractor manpower to the System for Award Management (SAM.gov) website no later than 31 October each year. The COR will verify compliance annually.

12. Contractor Performance Assessment Reporting System (CPARS)

Documented surveillance data will be used to support CPARS ratings. The COR shall document CPARS completion in the monthly status report.

13. Combating Trafficking In Persons (CTIP)

In accordance with FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor, or their employee has engaged in conduct that violates the U.S. Government's “zero tolerance” policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files

The official COR/Quality Assurance Surveillance File will be maintained in PIEE in accordance with DoDI 5000.72.

15. QASP Changes

This QASP is a living document. Any changes must be recommended by the COR and approved by the

KO.

Attachments:

1. Performance Requirements Summary (PRS)

2. Nonconformance Report Worksheet

Attachment 1: Performance Requirements Summary (PRS)

PERFORMANCE

OBJECTIVES

ACCEPTABLE QUALITY

LEVELS (ALS)

PRS#1 - On-Hours LMR Failure Response (PWS para 5.2.1.2.a)

The on-site technician shall respond to system failures immediately.

Response within 10 minutes of notification.

100% Compliance.

100% Inspection by COR via system logs, call records, and customer feedback.

PRS#2 - Off-Hours LMR Failure Response (PWS para 5.2.1.2.b)

The on-call technician shall respond to system failures immediately upon notification.

On-site response within 2 hours of notification.

100% Compliance.

100% Inspection by COR via system logs, call records, and customer feedback.

PRS#3 - Weekly Status Report (PWS para 5.2.1.5 &

CDRL A003)

The contractor shall submit the report electronically to the COR every Monday for the previous week's activities.

Report received by the close of business on the required Monday.

AQL: 95% on-time submission.

100% Inspection of email/PIEE submission records by COR.

PRS#4 - LMR System Inventory Report (PWS para 5.2.1.6 &

CDRL A004)

Initial report shall be submitted within 30 calendar days after the start of the Period of Performance. Updates shall be provided within 10 working days upon request.

Initial report submitted on time and is 100% accurate.

Updates are provided on time and are 100% accurate.

100% Compliance.

100% Inspection by

COR.

METHOD OF

SURVEILLANCESTANDARD

Attachment 2: Nonconformance Report Worksheet