Attachment 3 QASP (AGS) Final.pdf
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- Attached to
- Air Evacuation Aviation Ground Support Services Federal contract opportunity
- Solicitation number
- 70FB7021R00000015
- Issued by
- Federal Emergency Management Agency
About this file
This document outlines a Quality Assurance Surveillance Plan (QASP) for Air Evacuation Aviation Ground Support services. Key details include performance objectives and standards for tasks such as airfield surveys, operations planning, training exercises and equipment deployment. Performance is evaluated on metrics like on-time delivery, accuracy, and compliance. Incentives include higher contractor ratings for meeting deadlines and deliverable quality standards. The Federal Emergency Management Agency is the agency seeking these services to aid emergency evacuation and response efforts. Contractors must also maintain privacy, security and meet all legal and technical requirements.
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Text version
ATTACHMENT 3
Quality Assurance Surveillance Plan
Air Evacuation Aviation Ground Support
This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess contractor performance. The QASP is based on the premise that the Contractor, not the Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.
This QASP has been developed to evaluate Contractor actions while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Performance Requirements Matrix (PRM).
Definition of Terms in the PRM:
• Minor deficiency is any error in the deliverable product resulting from clerical or administrative errors.
• Major deficiency is any error that would cause the deliverable product to be determined unacceptable.
• Non-Compliance is an outcome that does not meet the requirements detailed in the Contract and Task Order
Performance Requirements Summary Matrix
Performance Objective
Performance Standard
Acceptable Quality Level
(AQL)
Monitoring
Method Incentive/Disincentive
Sub Task 0001AA (Airfield Surveys) Draft deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.
Draft deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.
100% compliance 100% inspection of deliverable(s)
If all draft deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating as long as the final deliverable(s) are also submitted on time.
Final deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.
Final deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.
100% compliance 100% inspection of deliverable(s)
If all final deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.
Final deliverable(s) shall contain no deficiencies or non-
Final deliverable(s) shall contain no deficiencies or non-
100% compliance 100% inspection of deliverable(s)
If no deficiencies or non-compliance are found and final deliverable(s) compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order.
compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order satisfactory meets 100% of all technical requirements detailed in the Task Order, the Contractor shall receive rating of “Very Good” or higher in CPARS under the Quality rating.
Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 10 business days unless otherwise specified in the Task Order.
If deficiencies and non-compliance are not fixed within 10 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.
Identify key stakeholders needed to participate in the planning process
Correctly identify key stakeholders needed to participate in the planning process
95% compliance 100% inspection of deliverable(s) by COR and site monitoring by the COR or COR representative
If deliverable falls below 95% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS under the Quality rating
Complete all scheduled airfield site visits
Site visits shall complete 100% of contract specific review of all airfield facilities and stakeholder meetings
100% 100% inspection of deliverable(s) by COR and site monitoring by the
COR or COR representative
If deliverable falls below 95% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS under the Quality rating
Performance Objective
Performance Standard
Acceptable Quality Level
(AQL)
Monitoring
Method Incentive/Disincentive
Sub Task 0001AB (OPLAN) Draft deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.
Draft deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.
100% compliance 100% inspection of deliverable(s)
If all draft deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating as long as the final deliverable(s) are also submitted on time.
Final deliverable(s) shall be submitted by the due date(s) set
Final deliverable(s) shall be submitted by the due date(s) set
100% compliance 100% inspection of deliverable(s)
If all final deliverable(s) are submitted on or before the due date(s), the Contractor will forth in the Task Order.
forth in the Task Order.
receive a rating “Very Good” or higher in CPARS under the Schedule rating.
Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order.
Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order
100% compliance 100% inspection of deliverable(s)
If no deficiencies or non-compliance are found and final deliverable(s) satisfactory meets 100% of all technical requirements detailed in the Task Order, the Contractor shall receive rating of “Very Good” or higher in CPARS under the Quality rating.
Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 10 business days unless otherwise specified in the Task Order.
If deficiencies and non-compliance are not fixed within 10 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.
Identify key stakeholders needed to participate in the planning process
Correctly identify key stakeholders needed to participate in the planning process
95% compliance 100% inspection of deliverable(s) by COR and site monitoring by the COR or COR representative
If deliverable falls below 95% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS under the Quality rating
Performance Objective
Performance Standard
Acceptable Quality Level
(AQL)
Monitoring
Method Incentive/Disincentive
Task 0002AA - Training Draft Training Package deliverable(s) submitted by the due date set forth in the Task Order
Draft Training Package deliverable(s) submitted by the due date set forth in the Task Order
100% compliance 100% inspection of deliverable
If all draft Training Package deliverable(s) are submitted on or before the due date, the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.
Final Training Package deliverable(s) submitted by the due date set forth in the Task Order
Final Training Package deliverable(s) submitted by the due date set forth in the Task Order
100% compliance 100% inspection of deliverable
If all final Training Package deliverable(s) are submitted on or before the due date, the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.
Final Training Package deliverable(s) shall contain no deficiencies or non-compliance, and Final Training Plan
Final Training Package deliverable(s) shall contain no deficiencies or non-compliance, and Final Training Package deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order
100% compliance 100% inspection of deliverable
If no errors or non-compliance are found, the Contractor shall receive rating “Very Good” or higher in CPARS under the Quality rating.
Contractor shall fix all errors and non-compliance at no additional cost to the Government within 3 business days unless specified in the Task Order.
If errors and non-compliance are not fixed within 3 business days or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.
Training shall effectively educate participants.
Training evaluation survey on the effectiveness of the training
70% of the trainees finds the training to be effective based on the surveys collected
Average of all surveys collected will be measured
If 80% of the trainees finds the training to be effective based on the surveys collected, the Contractor will receive a rating of “Very Good” or higher in CPARS under Quality Rating.
Performance Objective
Performance Standard
Acceptable Quality Level
(AQL)
Monitoring
Method Incentive/Disincentive
Sub Tasks (0003AA 0003AB, 0003AC) Exercises Deliver a Table Top, Functional or Full- Scale Exercise accurately addressing the tasks identified in the OPLAN
Deliver a Table Top, Functional or Full- Scale Exercise accurately addressing the tasks identified in the OPLAN
100% compliance with the State OPLAN for evacuation
100% inspection of final deliverable(s) by
COR. 100%
monitoring of conference by COR or designee
If deliverable is not accurately address the tasks identified in the OPLAN, a rating of ‘Unsatisfactory” will be assigned in the CPARS under the Quality rating category
Final Test Plan deliverable shall contain no deficiencies or non-compliance; and final Test Plan deliverable shall satisfactory meet 100% of all technical requirements detailed in the Task Order.
Final Test Plan deliverable shall contain no deficiencies or non-compliance; and final Test Plan deliverable shall satisfactory meet 100% of all technical requirements detailed in the Task Order.
100% compliance 100% inspection of deliverable
If no errors or non-compliance are found, the Contractor shall receive rating “Very Good” or higher in CPARS under the Quality rating.
Contractor shall fix all errors and non-compliance at no additional cost to the Government within 3 business days unless specified in the Task Order.
If errors and non-compliance are not fixed within 3 business days or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.
Performance Objective
Performance Standard
Acceptable Quality Level
(AQL)
Task 0004 Equipment Deploy to designated locations within 24 hours of Task Order issuance or Notice to Proceed.
Fully Deployed to designated locations within 24 hours of Task Order issuance Notice to Proceed.
100% deployment of all personnel stated on the task order within 24 hours of notification
Random monitoring by COR or designee
If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Schedule rating category.
Provide overall command and communication services for activation within 24 hours of Task Order issuance Notice to Proceed.
All command and communication services for activation must be operational within 24 hours of Task Order issuance Notice to Proceed.
100% compliance Random monitoring by COR or designee
If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.
Performance Objective
Performance Standard
Acceptable Quality Level
(AQL)
Tasks 0005 & 0006 Field Operational Support – Small and Large Scale and Section C-7 All operational staff deployed shall manage and operate their assigned field sites
All operational staff deployed shall manage and operate their assigned field sites
100% compliance Random monitoring by COR or the designee
If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.
All Operational Sites identified in Task 0005 thru 0006 of the PWS shall adhere to all standards detailed for the particular Operational Site
All Operational Sites identified in # 6. of the PWS shall adhere to all standards detailed for the particular Operational Site
100% compliance Random monitoring by COR or the designee
If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.
Deactivate operations by the designated date and time established by the Task Order
Deactivate operations by the designated date and time established by the Task Order
100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Schedule rating category.
After-action report shall accurately comply with technical
After-action report shall accurately comply with technical
100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS requirements outlined in the PWS requirements outlined in the PWS under the Quality rating category.
Comply with all DHS Privacy and Security Clauses
Maintain 100% compliance with all PII, SPII and IT hardware and personnel requirements
100% 100% inspection of deliverable(s)
If deliverable falls below 100% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS under the Quality rating
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